1 transforming higher education with six sigma inqaahe conference abu dhabi, uae march 30 – april...
Post on 16-Jan-2016
217 Views
Preview:
TRANSCRIPT
1
Transforming Higher Education with Six Sigma
INQAAHE Conference
Abu Dhabi, UAE
March 30 – April 2, 2009
Prof. Imad M. Alatiqi
Prof. Pradeep B. Deshpande
2
Presentation Plan
Part I: Six Sigma
Prof. Pradeep B. Deshpande
Part II: PUC’s Six Sigma Initiative
Prof. Imad M. Alatiqi
Concluding Remarks
Prof. Pradeep B. Deshpande
3
Part I: Six Sigma
• Understanding what six sigma is
• Synopsis of six sigma
• How six sigma is implemented
• How to transform higher education with six sigma
4
Understanding what Six Sigma is
• The many manifestations of six sigma As a framework and strategy As a methodology As a performance measure As a way of life
5
Synopsis of Six Sigma
• Fundamental objectives
• Natural laws that make six sigma possible
• Returning the process or transaction to its natural state with six sigma
• When six sigma is not enough
6
How Six Sigma is Implemented
• Understanding customer needs and expectations
• The five phases of six sigma
• The eleven steps of six sigma
7
Transforming Higher Education with Six Sigma
• Operating all university processes from recruitment to graduation in the best possible manner.
• Aligning existing processes with society’s needs and expectations.
• Implementing six sigma on revised processes for optimized performance.
8PUC’s Six Sigma Initiative
The Private Universities Council is a regulatory Body and External Quality
Assurance Agency licensed by the State of Kuwait to oversee all private post-secondary education institutions. Its major functions are licensing, quality
assurance, accreditation and support. It adopted the philosophy of six sigma in
all its operations
9Six Sigma as a framework leading to Methodology
• Define the Goal: Quality Higher Education-Institution specific
• Measure: CTQ indicators, efficiency, effectivenes, etc
• Analayze: data collection, defect levels identified
• Improve: dialogue with institutions
• Control: identify six sigma projects for rigorous six sigma methodolgy
10Sample Data Analysis:First Semester 08/09 Staistics
TOTAL C3 C2 C1 U4 U3 U2 U1 OU Statistics
14506 266 760 2550 300 1900 330 3400 5000 Site Capacity
3492 264 259 509 295 723 167 754 521 Admitted students
8319 250 314 1742 257 1431 211 2109 2005 Registered Students-nationals
4441 12 35 404 37 518 99 366 2970 Registered Students-nationals
5709 136 0 1182 146 921 194 1189 1941 Registered Male Students
7051 126 349 964 148 1028 116 1286 3034 Registered |Female Students
12760 262 349 2146 294 1949 310 2475 4975 Total Registered Students
88.0% 98.5% 45.9% 84.2% 98.0% 102.6% 93.9% 72.8% 99.5% Registered Students/Site Capacity Ratio
195 0 0 1 0 36 3 29 126 Faculty Members-Seconded
433 16 23 97 18 82 13 93 91 Faculty Members-Appointed
628 16 23 98 18 118 16 122 217 Total Faculty Members
31% 0% 0% 1% 0% 31% 19% 24% 58% Seconded Faculty/Total Faculty
498.0 16.0 23.0 97.3 18.0 94.0 14.0 102.7 133.0 Equivalent number of Faculty members
263 0 0 7 9 60 15 72 100 Ph D holders of faculty members
245 11 14 33 5 28 0 39 115 MSc holders of Faculty members
81 11 7 11 5 16 20 11 MSc Holders of English Instructors
64 5 9 30 2 6 0 11 1 B Sc Holders of Faculty Members
41 4 6 12 2 6 10 1 B Sc Holders of English Instructors
41.9% 0.0% 0.0% 7.1% 50.0% 50.8% 93.8% 59.0% 46.1% Ph D holders / total Faculty ratio
39.0% 68.8% 60.9% 33.7% 27.8% 23.7% 0.0% 32.0% 53.0% M Sc Holders/total faculty ratio
30.0% 0.0% 43.8% 25.3% 0.0% 11.8% 0.0% 18.6% 50.5% M Sc /tot without English Instructors
10.2% 31.3% 39.1% 30.6% 11.1% 5.1% 0.0% 9.0% 0.5% B Sc /tot ratio
3.9% 8.3% 17.6% 20.9% 0.0% 0.0% 0.0% 0.9% 0.0% B Sc/tot without english Instructors
25.6 16.4 15.2 22.0 16.3 20.7 22.1 24.1 37.4 Registered Students/Equivalent Faculty numbers
65.2% 95.4% 90.0% 81.2% 87.4% 73.4% 68.1% 85.2% 40.3% Kuwaiti registered/tot
44.7% 51.9% 0.0% 55.1% 49.7% 47.3% 62.6% 48.0% 39.0% Male registered students/tot
11
Evaluation
compare
Stated Goals
Universities /
Colleges
TOOLSStandards
Performance AuditsScholarship system
Research and development system
PUCGeneral secretariat
Private UniversitiesCouncil ∑
Effectiveness, Efficiency, etc
GlobalExcellence
Policies
Figure 3: PUC QA Regulatory Model as Related to Six Sigma Methodology
Measure
Analyze
Improve
Scope
Control
12Diploma Bachelor Master
Maritime EducationGeneral &strategic management-MBA
Engineering English language General MBA
Management and business administration
Communication, Journalism & media studies Law
Information science & technology social sciences Physical Education
Engineering & design technology Hospitality and tourism
Nursing Arts
Health science Engineering Technology
legalManagement and business
administration
Computer science
Law
Medical and Health science
Engineering
Information science & technology
Table 2 Fields of study
13Six sigma methodology as External Quality Assurance
• Six sigma project was established as external QA exercise for both PUC and institutions
• Six sigma rigorous methodology includes Master Black Belt training
• The program was executed in partnership between PUC , institutions and the private sector
14
Benefits to PUC and Institutions
• Each group of three identified one improvement project
• The groups carried out the projects with detailed methodical progress
• Confidence built in the PUC and institutions after benefits were realized
• Intangible benefits
15
National Six sigma Initiative
• The State Planning commission suggested private universities participation in personnel training
• Institutions are adopting in-house green belt programs
• Success is contaigous
top related