1 team challenges & formation what’s all the fuss, anyway v “in a civilized society, we all...
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TEAM CHALLENGES & FORMATIONWHAT’S ALL THE FUSS, ANYWAY
“IN A CIVILIZED SOCIETY, WE ALL DEPEND ON EACH OTHER”– SAMUEL JOHNSON
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TEAM CHALLENGES & FORMATIONLESSON OBJECTIVES
KNOW THE ELEMENTS OF EFFECTIVE TEAM PEFORMANCE
KNOW HOW TO EFFECTIVELY WORK IN TEAM ENVIRONMENTS
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TEAM CHALLENGES & FORMATIONOVERVIEW
TYPES OF TEAMS ELEMENTS OF TEAM PERFORMANCE TEAM ALIGNMENT STAGES OF DEVELOPMENT STAGES: TEAM OR GROUP? EFFECTIVE BEHAVIORS CONSTRUCTIVE FEEDBACK
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TEAM CHALLENGES & FORMATIONOVERVIEW
TEAM UNDERCURRENTS BEHAVIOR AND INTERVENTIONS
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TEAM CHALLENGES & FORMATIONTYPES OF TEAMS
PROJECT TEAMS– TEMPORARY w/ SPECIAL FOCUS
ONGOING/FUNCTIONAL TEAMS– NATURAL WORK TEAM – “BIG BROTHER”– SELF-DIRECTED WORK TEAM – NO “BOSS”– PROCESS MANAGEMENT TEAM – PART-TIME– MANAGEMENT TEAM – PLAN/REPORT
VIRTUAL TEAM– GEOGRAPHICALLY DISPERSED
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TEAM CHALLENGES & FORMATIONEFFECTIVE ELEMENTS
CLEAR PURPOSE AND GOALS DEFINED PARAMETERS INTERNAL COMMUNICATION REQUIRED KNOWLEDGE AND SKILLS PLAN OF ACTION
KEY LINK: Increasing specificity as tasks narrow
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TEAM CHALLENGES & FORMATIONEFFECTIVE ORGANIZATIONS
ImproveQuality
DecreaseCosts
ImproveProductivity
Decre
ase
Price
s
Increase
Market
Stay inBusiness
ProvideMore Jo
bsR
etu
rnIn
vest
ment
Note Well!
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*TEAM CHALLENGES & FORMATION*TEAM DEVELOPMENT - STAGES
FORMING - EXCITEMENT, OPTIMISM, ANTICIPATION, SKEPTICISM, “HOUSEKEEPING”
- “POLITE PHASE” STORMING - TENSION, ARGUMENTS,
DEFENSIVENESS, COMPETITION, JEALOUSY, PERSONAL AGENDAS CONFLICT, RESISTANCE TO TASK
NORMING - RESISTANCE CHANGES TO COOPERATION, CONSTRUCTIVE CRITICISMS,GROUNDRULES, IDEA SHARING
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*TEAM CHALLENGES & FORMATION*TEAM DEVELOPMENT - STAGES
PERFORMING - ATTACHMENT TO TEAM MBRS, INSIGHT, SATISFACTION, SELF-CHANGE
- “PROBLEM SOLVING” TRANSFORMING - SYNERGY, NEW
PERSPECTIVES, TRANSFER OF SKILLS OUTSIDE TEAM
- MISSION/PERSONAL/TEAM SUCCESS
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*TEAM CHALLENGES & FORMATION*GROUP ATTRIBUTES
GROUP OF PEOPLE COLLECTED BY ENVIRONMENT
GOAL(s) AND/OR TASK(s) USUALLY VAGUE
PERSONAL IDENTITY IS HIGH PERSONAL GOALS TAKE PRECEDENCE SIMILARITY OF SKILLS AND EXPERIENCE
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*TEAM CHALLENGES & FORMATION*TEAM ATTRIBUTES
GROUP OF PEOPLE WORKING AN ISSUE STRONG SENSE OF GROUP IDENTITY COMMON GOAL(s) AND/OR TASK(s) HIGH LEVEL OF INTERDEPENDENCE MEMBERS HAVE VARIETY OF SPECIAL
SKILLS - SYNERGY POTENTIAL
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*TEAM CHALLENGES & FORMATION*GROUP OR TEAM?
NORMING CONSISTENCY = TEAM STRONG LEADERSHIP AND
PROCESS OWNERSHIP = TEAM STEADY STAGE PROGRESS =
TEAM “STAGE CHAOS” = GROUP
– LACK OF ABOVE STRUCTURES
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*TEAM CHALLENGES & FORMATION*RECIPE FOR SUCCESS
CLEAR TEAM GOALS/OBJECTIVES PLAN FOR GOALS/OBJECTIVES ROLE CLARITY EFFECTIVE COMMUNICATION
- PARTICIPATE, LISTEN, FEEDBACK MUTUALLY BENEFICIAL BEHAVIOR DECISION MAKING PROCEDURES
-CONSENSUS v. COMPROMISE
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TEAM CHALLENGES & FORMATIONMANAGING NORMS
TEAMS HAVE A CULTURE - NORMS- REINFORCED BY MANAGERs
POSITIVE ROLE MODEL INVOLVEMENT IN PLANNING STIMULATE CONSENSUS REINFORCE/REWARD BEHAVIOR FEEDBACK AGAINST STANDARDS
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*TEAM CHALLENGES & FORMATION*TASK MANAGEMENT
INITIATE: NEW IDEAS OR SOLUTIONS SEEKING: SEARCH FOR FACTS GIVING: RELEVANT INFO/FACTS CLARIFY: SUGGEST OR COORDINATE SUMMARIZE: ASSESS & QUESTION
LOGIC
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TEAM CHALLENGES & FORMATIONTEAM CONTRACT
CONSENSED RULES OF ENGAGEMENT (ROEs) FOR ALL TEAM MEMBERS
ESTABLISH EXPECTATIONS OF ACCEPTABLE GROUP BEHAVIORS
ESTABLISH GUIDELINES FOR INDIVIDUAL CONDUCT w/in TEAM
PROVIDE CONSEQUENCES OF INDIVIDUALS NOT FOLLOWING ROEs
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*TEAM CHALLENGES & FORMATION*ACTION PLAN
SINGLE DOCUMENT TO CAPTURE KEY ACTIVITIES
AREAS COVERED:- WHAT - METHOD OF ACTION- HOW - SPECIFIC TASKS- WHO - ACCOUNTABLE TEAM MEMBERS
- WHEN - START & COMPLETION DATES- RESOURCES - $, PEOPLE, “STUFF”
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TEAM CHALLENGES & FORMATIONRECIPE FOR SUCCESS
DECISION MAKING PROCEDURES BALANCED PARTICIPATION GROUNDRULES (ROEs) FUNCTIONAL TEAM PROCESS MANAGEMENT BY FACT
- SYSTEMATIC/SCIENTIFICAPPROACH TO DECISION MAKING
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*TEAM CHALLENGES & FORMATION*CONSTRUCTIVE FEEDBACK
ACKNOWLEDGE NEED GIVE POSITIVE/NEGATIVE FEEDBACK CONTEXTUAL FEEDBACK TIMING GIVE FEEDBACK
- DESCRIPTIVE, UNLABELED, REALISTIC, NONJUDGMENTAL, FACTUAL, NONANECDOTAL
RECEIVE FEEDBACK- BREATHE, LISTEN, QUESTION, PROCESS
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TEAM CHALLENGES & FORMATIONSUMMARY
ELEMENTS OF TEAM PERFORMANCE TEAM ALIGNMENT EFFECTIVE BEHAVIORS
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TEAM CHALLENGES & FORMATIONPLAYING WELL IN THE SANDBOX
“VOTING HAS NO PLACE IN THE CONSENSUS-BUILDING PROCESS. VOTING IS A CONVENIENT WAY OF DISPOSING OF AN ISSUE WITH DISPATCH, BUT IT COMMONLY SUPPRESSES CONFLICT RATHER THAN RESOLVES IT.”
- WYNN AND GUDITIS
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