1 powerpoint ® to accompany second edition ramutkowski booth pugh thompson whicker copyright © the...

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PowerPoint® to accompany

Second Edition

Ramutkowski Booth Pugh Thompson Whicker

Copyright © The McGraw-Hill Companies, Inc. Permission required for reproduction or display.

Medical AssistingChapter 1

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Objectives1-1 Describe the job responsibilities of a medical assistant.1-2 Discuss the professional training of a medical assistant.1-3 Identify the personal characteristics a medical assistant needs.1-4 Define multi-skilled health professional.1-5 Explain the importance of continuing education for a medical

assistant.1-6 Describe the process and benefits of certification.1-7 List the benefits of becoming a member of a professional

association.

The Profession of Medical Assistant

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Introduction Fast Growing

Occupation Generalist

Someone who is trained in all departments of the facility.

Medical Assistant Graduate of

accredited institution

Multitasking skills

Multitasking professional is someone who is able to work in the administrative area, the clinical areas, and the financial areas.

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Fast Growing Occupation According to U.S. Department of Labor

Bureau of Statistics in 2002, medical assistants held 329,000 jobs. 60% were in physicians’ office 15 % in hospitals 25% in nursing homes and offices of other health

care practitioners

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Knowledge Base Needed Administrative and clinical skills Patient insurance product knowledge Compliance (OSHA, CLIA & HIPAA) Providing exceptional customer service Practice management Current patient treatments and education

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American Association of Medical AssistantsNational Association of

Medical Assistants

Works to raise standard of medical assistant to a more professional level

AMERICAN ASSOCIATIONOF MEDICAL ASSISTANTS20 N. WACKER DR., Ste. 1575CHICAGO, IL 60606(312) 899-1500

http://www.aama-ntl.org/

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American Association of Medical Assistants (cont.)Dedicated to Serving the Needs of Medical Assistants by providing:• Publications• Accreditation• Certification • Recertification• Continuing Education • Legislative Monitoring • Member Discounts • Group Insurance • Annual National Convention • Networking Opportunities

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AAMA Code of Ethics The code of Ethics of AAMA shall set forth

principles of ethical and moral conduct as they relate to the medical profession and the particular practice of Medical Assisting.

Members of AAMA are dedicated to the conscientious pursuit of their profession.

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Registered Medical Assistant Credential is given by American Medical

Technologists (AMT) Take and pass certification exam Educational and experiential requirements

High school graduate or acceptable equivalent Graduate from accredited school Pass the AMT exam

RMA is generic term used by American Registry of Medical Assistants since 1950 and by AMT since 1984

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Certified Medical Assistant CMA Awarded by Certifying

Board of the AAMA Examination that

evaluates mastery of medical assisting competencies based on Role Delineation Study, 2003

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Credentials Malpractice

Having credentialed personnel or staff will lessen the likelihood of legal challenges.

Managed Care Organizations (MCO) Places great importance in credentials for

employees.

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Accreditation The process by which

programs are officially authorized.

CAAHEP and ABHES Program has to meet

minimum standards (essentials) for accredited program

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Graduation from Accredited Program

It shows that you have completed a program that meets nationally accepted standards.

Provides recognition of your education by professional peers.

It makes you eligible for registration.

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Externships Obtain work experiences

in actual medical office Duties will be planned to

meet your program’s requirements

Offers you opportunity to acquire a good reference

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Multiskill Training Reduces health care costs Expanding your career opportunities

Office manager Medical lab technician ECG technician Medical biller Hospital admission coordinator

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Unit Secretary

1. Discuss what skills and duties are required for unit secretaries.

2. Where do unit secretaries usually work?

Apply Your Knowledge

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Unit Secretary

1. Discuss what skills and duties are required for unit secretaries.

1. Where do unit secretaries usually work?

Apply Your Knowledge -AnswerAnswer

Reception, communication, clerical duties,and safety.

Hospitals and nursing homes

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Daily Duties of Medical Assistants

Administrative, clinical and laboratory duties are all part of your duties as a Medical Assistant.

Administrative • Greet patients• Handling correspondence• Scheduling appointments• Answering telephone• Creating and maintaining

patient medical records

Clinical•Assisting the doctor during examination•Asepsis and infection control•Giving medications•Performing ECGs•Explaining treatments to patients

Laboratory Duties•Performing tests, such as a urine pregnancy test, on the premises.•Collecting, preparing and transmitting laboratory specimens.•Teaching patients to collect specific specimens

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Personal Qualifications Critical Thinking Attention to details Empathy Willingness to learn Flexibility Self motivation Professionalism

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Appearance Uniform, clean and

pressed Shoes, comfortable,

clean white Hairstyle clean and

pulled back Nails, short pale color Jewelry at a minimum

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Attitude Positive and Caring

Respond to criticism as a learning experience

Take direction from authority without question

Function as a vital member of a medical team

Change of Attitude needed Change of Attitude needed if Yes to Questions Below:if Yes to Questions Below:

Do I have repeated conflicts with people?

Have I had a conflict at work that has resulted in termination?

Do I have conflicts with authority figures?

Do people make comments about my attitude?

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Integrity and Honesty Everything you do, every task you complete

should be performed with a goal of excellence.

Integrity and honesty are key in providing superior customer service to your patients.

Your office staff and physician must be able to trust you and the decisions you make.

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Other Attributes Proper Judgment Communication Skills Remaining Calm in a

Crisis

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Rights of the Medical Assistant

Title VII – you have the right to be free from any kind of discrimination in the workplace and during the hiring process.

Sexual Harassment – Unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature.

Sexual harassment occurs in a variety of circumstances and anyone may be sexually harassed.

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AAMA Role Delineation Study Areas of Competence

Includes Delineation Chart found in Appendix 1.

Provides the basis for medical assisting education and evaluation.

Three areas Administrative Clinical General

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Apply Your KnowledgeWhat questions should you ask yourself to be sure that you have a positive and caring attitude?

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Apply Your Knowledge -AnswerAnswer

Do I have repeated conflict with people?

Have I had a conflict at work that has resulted in termination?

Do I have conflicts with authority figures?

Do people make comments about my attitude?

What questions should you ask yourself to be sure that you have a positive and caring attitude?

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Summary

Medical Assistant

Skills and Duties according toAAMA Role

Delineation Chart

Stay abreast with changes in technology,

procedures, and regulations

Training on-the-job or training programs

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End of Chapter