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Introduction to Human Computer Interaction
What is Human Computer Interaction?
"Human-computer interaction is a discipline concerned with the design, evaluation and implementation of interactive computing systems for human use and with the study of major phenomena surrounding them." -- Association for Computing Machinery
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Introduction to Human Computer Interaction
What is Human Computer Interaction?
"Human-computer interaction is a discipline concerned with the design, evaluation and implementation of interactive computing systems for human use and with the study of major phenomena surrounding them." -- Association for Computing Machinery
The interface between the application and the user
Know the goal of the user and how the application can assist in accomplishing that goal
Provide the necessary tools to the end user to accomplish their goal
Placement and usage of tools
Non-obtrusive tools
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Introduction to Human Computer Interaction
What is Human Computer Interaction?
“DESIGN: is a funny word. Some people think design means how it looks. But
of course, if you dig deeper, it’s really how it works. The design of the Mac
wasn’t what it looked like, although that was part of it. Primarily, it was how it
worked. To design something really well, you have to get it. You have to really
grok what it’s all about. It takes a passionate commitment to really thoroughly
understand something, chew it up, not just quickly swallow it. Most people
don’t take the time to do that. – Steve Jobs
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Introduction to Human Computer Interaction
What is Human Computer Interaction?
“DESIGN: This is what customers pay us for–to sweat all these details so it’s
easy and pleasant for them to use our computers. We’re supposed to be
really good at this. That doesn’t mean we don’t listen to customers, but it’s
hard for them to tell you what they want when they’ve never seen anything
remotely like it. Take desktop video editing. I never got one request from
someone who wanted to edit movies on his computer. Yet now that people
see it, they say, ‘Oh my God, that’s great!’” [Fortune, January 24 2000 – Steve
Jobs
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Introduction to Human Computer Interaction
What is Human Computer Interaction?
"Human-computer interaction is a discipline concerned with the design, evaluation and implementation of interactive computing systems for human use and with the study of major phenomena surrounding them." -- Association for Computing Machinery
Testing to determine whether the interface design meets the needs of the user
Usability Testing
Determine problematic areas in the application
Iterative Design
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Introduction to Human Computer Interaction
What is Human Computer Interaction?
"Human-computer interaction is a discipline concerned with the design, evaluation and implementation of interactive computing systems for human use and with the study of major phenomena surrounding them." -- Association for Computing Machinery
Specifying how the user interacts with the application
Diagrams, specification and simulations
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Introduction to Human Computer Interaction
What is Human Computer Interaction? "Human-computer interaction is a discipline concerned with the
design, evaluation and implementation of interactive computing systems for human use and with the study of major phenomena surrounding them." -- Association for Computing Machinery
Knowledge and skill provided to the development team
• Visual Perception
• Information Processing
• Short Term Memory
• Decision Making
• Font Readability
• Information Overload
• Attention
• Audio Perception
• Motor Control
• Group Behavior
• Personality
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Introduction to Human Computer Interaction
What is Human Computer Interaction?
More simply:
• Appling the knowledge of human behavior and methods of
studying human behavior to the development of safe and usable
products, services and systems
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Introduction to Human Computer Interaction
What is Human Computer Interaction?
Some Webster Definitions:
• Computer - a programmable usually electronic device that can
store, retrieve and process data
• Application - a program (as a word processor or a spreadsheet)
that performs one of the major tasks for which a computer is used
• Technology - the practical application of knowledge especially in a
particular area The terms “computers” and “technology” are virtually
synonymous
• Computers support many technologies
– Obvious computer applications
» Word, Web Sites
– Non-obvious computer applications
» Automobiles
» Mobile Devices
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Introduction to Human Computer Interaction
What is the Scope of the Course?
Learn to…
• Design
• Evaluate
• Specify
A range of applications
• PC Applications (e.g., word processing, web sites)
• Complex Applications (Power Plants)
• Dynamic Applications (Automobiles)
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Introduction to Human Computer Interaction
“Computers are incredibly fast, accurate, and stupid. Human beings are incredibly slow, inaccurate, and brilliant. Together they are powerful beyond imagination.” -- Albert Einstein
What is he saying about technology today?
http://www.youtube.com/watch?v=pkpWCu1k0ZI
http://www.youtube.com/watch?v=vx35zMyFJ94
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Introduction to Human Computer Interaction
• The Impact of HCI on People and the Society
• Education
• Transportation
• Exploration
• Business
• Health Care
• Gaming
• Communications
• The Arts
• Emergency Management and Response
• Telecommunications
• Finance
• Information and Entertainment
• Energy
• Social Networking
• Commerce
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Introduction to Human Computer Interaction
Examples in Education
User Interface: PC applications, Cloud Apps, Netbooks
Goal: Education: papers, presentations, problem solving, creativity, internet
User: Students
http://www.youtube.com/watch?v=x9Hf9rgcT_4
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Introduction to Human Computer Interaction
A word on the PC vs Mac
“I wish him the best, I really do. I just think he and Microsoft are a bit narrow. He’d be a broader guy if he had dropped acid once or gone off to an ashram when he was younger.” [Steve Jobs on Bill Gates, The New York Times, Jan. 12, 1997]
http://www.youtube.com/watch?v=Id_kGL3M5Cg
http://www.youtube.com/watch?v=T74siGF8EMo&feature=related
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Introduction to Human Computer Interaction
Examples in Transportation
User Interface: 747 Jet, MD-11
Goal: Transport people safely and efficiently
User: Airline pilotshttp://www.youtube.com/watch?v=I4zSzPLnxi0&feature=related
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Examples in Space Exploration
User Interface: Space Shuttle
Original cockpit (left), astronauts obtained information from mechanical gauges and CRT (Cathode Ray Tube) displays.
Updated cockpit (right), gauges are replaced by liquid crystal displays (LCDs).
Because the displays are computer driven, they can have a wide range of graphics, colors, and text.
Introduction to Human Computer Interaction
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Introduction to Human Computer Interaction
Examples in Space Exploration – Glass Cockpit
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Introduction to Human Computer Interaction
Examples in Space Exploration (Group Applications)
User Interface: Mission Control
Goal: Control a space mission
Users: Mission control engineers
http://video.search.yahoo.com/video/play;_ylt=A2KLqIWv5_lPZy0A25L7w8QF;_ylu=X3oDMTBrc3VyamVwBHNlYwNzcgRzbGsDdmlkBHZ0aWQD?p=youtube+challenger+disaster+investigation+o+ring&vid=72991BBBEC2FB1716EE972991BBBEC2FB1716EE9&l=2%3A23&turl=http%3A%2F%2Fts2.mm.bing.net%2Fvideos%2Fthumbnail.aspx%3Fq%3D4839196111405105%26id%3Dc0dec58d32d6916995927d68d5b32a93%26bid%3D6W5xsS%252fsuxuZcg%26bn%3DLargeThumb%26url%3Dhttp%253a%252f%252fwww.youtube.com%252fwatch%253fv%253dj4JOjcDFtBE&rurl=http%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3Dj4JOjcDFtBE&tit=Challenger+Disaster+Live+on+CNN&c=4&sigr=11aq4b308&
http://video.search.yahoo.com/video/play;_ylt=A2KLqIWv5_lPZy0A25L7w8QF;_ylu=X3oDMTBrc3VyamVwBHNlYwNzcgRzbGsDdmlkBHZ0aWQD?p=youtube+challenger+disaster+investigation+o+ring&vid=72991BBBEC2FB1716EE972991BBBEC2FB1716EE9&l=2%3A23&turl=http%3A%2F%2Fts2.mm.bing.net%2Fvideos%2Fthumbnail.aspx%3Fq%3D4839196111405105%26id%3Dc0dec58d32d6916995927d68d5b32a93%26bid%3D6W5xsS%252fsuxuZcg%26bn%3DLargeThumb%26url%3Dhttp%253a%252f%252fwww.youtube.com%252fwatch%253fv%253dj4JOjcDFtBE&rurl=http%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3Dj4JOjcDFtBE&tit=Challenger+Disaster+Live+on+CNN&c=4&sigr=11aq4b308&
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Introduction to Human Computer Interaction
Examples in Business
User Interface: Compose Documents
Goal: Communicate via written document
User: Almost every PC user world wide
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Introduction to Human Computer Interaction
Examples in Business
User Interface: Compose Documents
Goal: Communicate via written document
User: Almost every PC user world wide
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Introduction to Human Computer Interaction
Examples in Business
User Interface: Compose Documents
Goal: Communicate via written document
User: Almost every PC user world wide
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Introduction to Human Computer Interaction
Example: Business Office Automation
User Interface: Typing. Calculating, Telecommunications
Goal: Business communication, finance, typing bills and correspondence
User: Office workers
Transforming the Design of Organizations: The Office of the Past
• http://www.rhsmith.umd.edu/transformationage/downloads.html
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Introduction to Human Computer Interaction
Examples in Business
User Interface: Create Presentations
Goal: Communicate concepts
Users: Presenters
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Introduction to Human Computer Interaction
• The Impact of HCI on People and the Society
• Education
• Transportation
• Exploration
• Business
• Health Care
• Gaming
• Communications
• The Arts
• Emergency Management and Response
• Telecommunications
• Finance
• Information and Entertainment
• Energy
• Social Networking
• Commerce
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Introduction to Human Computer Interaction
Examples in Health Care
User Interface: Radiology Software
Goal: Diagnosis
User: Radiologists
http://www.youtube.com/watch?v=H-jmQ69n73s
http://cres.usc.edu/pubdb_html/files_upload/614.pdf
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Introduction to Human Computer Interaction
Example: Health Care Financials
User Interface: Medical Scheduling Application
Goal: Obtain payments from an medical insurance company
User: Billing clerk
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Introduction to Human Computer Interaction
Example: Health Care Clinical
User Interface: Patient Medical Record Application
Goal: Diagnosis and Treatment
User: Physician, PA, Nurse
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Introduction to Human Computer Interaction
Examples in Gaming
User Interface: Gaming (Wii, Call of Duty Elite)
Goal: Entertainment
User: Those seeking to be entertained
http://www.youtube.com/watch?v=O3FwKMiWbX0
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Introduction to Human Computer Interaction
Examples in Communication
User Interface: Email
Goal: Communicate to other individuals
User: Everyone
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Introduction to Human Computer Interaction
Examples in the Arts
User Interface: Music Composition
Goal: Create music
User: Music Composers
http://www.youtube.com/watch?v=BaQJ3r9gvkU
http://www.youtube.com/user/TheCreatorsProject?v=sZgUOiwOuC0
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Introduction to Human Computer Interaction
Examples Emergency Management and Response
User Interface: Firefighting
Goal: Predict direction and intensity of fire/winds
User: Emergency Management Personnel
http://www.youtube.com/watch?v=Ntda2lzwTvk
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Introduction to Human Computer Interaction
Example: Telecommunications (Mobile)
User Interface: Mobile Devices
Goal: Communicate (talk, text), surf, purchase…
User: Everyone
Example: Anina – Mobile based business
• http://www.rhsmith.umd.edu/transformationage/downloads.html
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Introduction to Human Computer Interaction
Example: Telecommunications
User Interface: Telecommunications Network
Goal: Route calls related to disaster situations
User: Telecommunication Manager
Change the phone numberWhere the call connects
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Introduction to Human Computer Interaction
Example: Health Care
User Interface: Medical Scheduling Application
Goal: Schedule patients for appointments
User: Scheduling clerk
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Introduction to Human Computer Interaction
• The Impact of HCI on People and the Society
• Education
• Transportation
• Exploration
• Business
• Health Care
• Gaming
• Communications
• The Arts
• Emergency Management and Response
• Telecommunications
• Finance
• Information and Entertainment
• Energy
• Social Networking
• Commerce
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Introduction to Human Computer Interaction
Example: Finance
User Interface: Turbo Tax
Goal: File Federal, State and City Taxes
User: Accountant, taxpayers
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Introduction to Human Computer Interaction
Example: Entertainment
User Interface: Browser Based Applications
Goal: Fulfill Personal Interests
User: Everyone
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Introduction to Human Computer Interaction
Example: Entertainment
User Interface: Music
Goal: Purchase, download and listen
User: Everyone
“It will go down in history as a turning point for the music industry. This is landmark stuff. I can’t overestimate it!” [On the iTunes Music Store, Fortune, May 12, 2003 – Steve Jobs
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Introduction to Human Computer Interaction
Example: Energy
User Interface: Nuclear Power Plant
Goal: Generate Electric
User: Plant Operators
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Introduction to Human Computer Interaction
Example: Social Networking
User Interface: Facebook
Goal: Communication, sharing content
User: 80 million social net-workers
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Introduction to Human Computer Interaction
Example: On-Line Commerce
User Interface: ebay
Goal: Buy and Sell
User: Buyers and Sellers
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Introduction to Human Computer Interaction
Example: Cloud Based Computing - A platform that allows sharing of media across different devices
User Interface: Device independent
Goal: Manage my stuff
User: Public and Private
From Wikipedia
Revenue Forecast
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Introduction to Human Computer Interaction
Example: Mobile Devices
User Interface: Mobile Devices
Goal: Near infinity (location, motion, context)
User: Gartner estimate of 1.2 billion smartphones
Consumers: Corporate apps
Latest Android OS Jellybean
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Introduction to Human Computer Interaction
Android Profile
Rating of PG13
http://www.youtube.com/watch?v=nVLcujAj67g
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Introduction to Human Computer Interaction
Siri
Apple TV set will be Siri controlled, launch 2013
Searches the Web and online services,
America’s tax dollars: originated as a program in the Pentagon’s Defense Advanced Research Projects Agency.
Example: TV
User Interface: No Remote: Voice Interaction
Goal: Near infinity (location, motion, context)
User: Gartner estimate of 1.2 billion smartphones
Consumers: Everyone
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"I'd like to create an integrated television set. It would be seamlessly synced with all of your devices and with iCloud... It will have the simplest user interface you could imagine. I finally cracked it. -- Steve Jobs
Introduction to Human Computer Interaction
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Summary of Career
Other Inventions
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Human Error
• The Concordia - January 13th
• The captain deviated from his planned route & capsized the ship.
• 4,200 passengers and crew were on board
• Over 30 people killed
http://videos.howstuffworks.com/travel-channel/26090-great-cruises-radiance-of-the-seas-control-room-video.htm
Capt. Schettino could have initiated the cruise ships Global Maritime Distress and Safety System (GMDSS) “Distress Signals” which would have sent an automatic distress call
Costa Concordia not salvageable – accident expected to cost between $600-800 millionUSA Today - 1/16/2012 2:00 PM
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Introduction to Human Computer Interaction
Example: Social Networking
User Interface: Mobile Devices, Tablets, PCs
Goal: Near infinity (location, motion, context)
User: Potentially Everyone
Social profile management products
• MySpace, Facebook, LinkedIn and Friendster Social collaboration
• Wikis, blogs, instant messaging, collaborative office, Social publishing - pooling individual content into a usable and community
accessible content repository such as YouTube and flickr.
Social feedback - gaining feedback and opinion from the community on specific items as witnessed on YouTube, flickr, Digg, Del.icio.us, and Amazon.
Gartner predicts that by 2016, social technologies will be integrated with most business applications.
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Introduction to Human Computer Interaction
How did the field of HCI become an Interdisciplinary Science?
• Experimental Psychology
• Computer Science SIGCHI
• Job Opportunities in HCI
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