1 communication methods audio, video and chat. 2 objectives identify different methods of...

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Communication MethodsAudio, video and chat

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Objectives• Identify different methods of communication – non-

verbal, audio, video, and chat• Identify uses for emoticons, raise hand, step away

and polling• Use VoIP audio single talker and simultaneous

talkers to effectively communicate during a session• Use the live video with single video and

simultaneous video• Use Chat to send and receive public, private, and

announcement type messages

Communication Methods… audio, video and chat

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Communication MethodsAudio

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Audio Setup Wizard

• Best Practice: Use the Audio Setup Wizard at the beginning of every session

• Steps: Select Audio Output Device – how you will hear Select Audio Input Device – how you will speak

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Troubleshooting Tips

• Is the headset plugged in correctly?• Is there a mute switch on the headset?• Is the computer’s audio muted or turned way

down?• Did the user select the correct audio input

device? You may have more than one microphone or input device so double check.

• Still need help? http://support.blackboardcollaborate.com

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1. Audio Permission – by default all Participants have the permission.

2. Mic On… Mic Off

3. Visual confirmation

Keys to Speaking

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Simultaneous Talkers

Tips• Use headset or echo-

cancelling microphone • Don’t talk over other

Participants

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Simultaneous Talkers

Audio comes out of the

laptop speakers and into the open microphone… which causes

the echo!

Use a headset

to prevent

echo

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Tips for Managing Simultaneous Talkers• Ensure that everyone using the audio has an echo

cancelling device.• If someone in the session is using the audio without an

echo cancelling device, consider moving back to the default of one talker at a time and take turns using the VoIP.

• Remember that the Moderator can control the Participants audio. If a microphone is left on and is causing an echo, the Moderator can turn it off by temporarily removing audio permission.

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Communication MethodsTeleconference Audio

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• Teleconference audio can be the only source of audio in the session or blended with the VoIP audio

• All audio is captured in the recording

Using the Phone for Audio

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• Steps Obtain the phone number and PIN Select > Configure Telephone Conference

from the Audio & Video Options menu

Steps for Configuring and Using Telephony

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• Steps Enter the connection

information “Session Information”

will be the number to which the session connects

Click Save & Connect or Save

Steps for Configuring and Using Telephony

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• Select Connect Session to Teleconference from the Audio & Video Options menu

• Session calls and connects

Connecting

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• Teleconference will show in the Participants panel

• Telephone handset icon will appear for participants connected by phone

Teleconference Connected

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• Click the telephone button to access the teleconference number and PIN

Participants Connecting

Connected

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Muting Teleconference

• Remove Audio permission from the Teleconference

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Communication MethodsLive Video

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Transmit Live Video

• Steps Open the Audio & Video panel Click Video or Preview Note

Permission is on for all Participants by default Permission can be turned off by the Moderator

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Key Video Features

• Maximum Simultaneous Cameras… - 1 to 6

• Make Video Follow Moderator Focus or Make Video Follow Speaker

• Send Camera Snapshot To Whiteboard

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Communication MethodsChat

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Sending a Chat

Participant

Type Message… hit Enter

Moderator

Can send to the Room or private to other Moderators

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Private Chat

• Right-click on the Participant’s name or choose Send a Private Chat from the Options menu.

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Private Chat

• Private chat conversations appear in tabs

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Understanding the Tabs

Supervised chat displayed for the Moderator

Public

Moderators only

Private

Private with new message waiting to be read

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Chat AnnouncementsSteps to send an announcement: 1. Options menu > Send Announcement… 2. Type the message and click Send