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A Hitchhiker's Guide to the New Learning Ecosystem

Learning 2009

Karie WillyerdVP and Chief Learning Officer

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Sun Learning ServicesTEAM AWARDS

Ranked #1 Training Team in the WorldOctober 2009

Chief Learning OfficerBest Learning Team

ABOUT SUN LEARNING SERVICE

• Our learners• What we are responsible for• Our training team• Our relationship with customers

• A new relationship with Oracle

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A long time ago in a galaxy far, far away...

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1. Introduction1. Introduction

2. Expert Creation2. Expert Creation DilemmaDilemma

3. Rethinking3. Rethinking 70/20/1070/20/10

5. The Answer to 5. The Answer to EverythingEverything

4. Social Learning4. Social Learning EcosystemEcosystem

You are here

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Meet the Reluctant Hitchhiker

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Globalization

Three Forces Changing the World

Social Web

Demographics

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Demographics

Women in the WorkplaceWomen in the Workplace

Melting PotGoes GlobalMelting PotGoes Global

Education LevelsEducation Levels

Generational ShiftGenerational Shift

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U.S. Census Bureau, 2007 American Community Survey, www.census.gov

The Generations

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Five Generations in the Workplace

Bureau of Labor Statistics Employment Projections

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GlobalizationHeadquarters of the biggest companies are increasingly not in the USA

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The Social Web

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1. Introduction1. Introduction

2. Expert Creation2. Expert Creation DilemmaDilemma

3. Rethinking3. Rethinking 70/20/1070/20/10

5. The Answer to 5. The Answer to EverythingEverything

4. Social Learning4. Social Learning EcosystemEcosystem

You are here

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The Expert Dilemma

*OpenStorage

*Web 2.0 Infrastructure/MySQLBuild a comment – The more expertise the content, the less likely training can be justified

Future Workspaces, LLC

The more expert the content, the less likely training can be justified

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The 'Expert' Dilemma

• Knowledge doubling every 2 years• Takes 10 years to make an expert• Most organizations determine the volume and

scope based upon the number of students• Organizations face a new dilemma

> Too few students to justify the creation of a course> Results in far fewer programs for advanced skills

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1. Introduction1. Introduction

2. Expert Creation2. Expert Creation DilemmaDilemma

3. Rethinking3. Rethinking 70/20/1070/20/10

5. The Answer to 5. The Answer to EverythingEverything

4. Social Learning4. Social Learning EcosystemEcosystem

You are here

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*OpenStorage

Robert Kelly, Carnegie-Mellon University

“What percentage of the knowledge you need to do your job is stored in your mind?

1986:

1997:

2008:

75%

15 – 20%

approx. 8 – 10%

Why is Informal Learning Growing?

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Companies Redefine Budgets & Resources

Mentors20%

Informal70%

Formal10%

Prior Investment

FutureInvestment

80% 40%

15% 25%

5% 35%

What will some of the new jobs and skill sets be in L&D?

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1. Introduction1. Introduction

2. Expert Creation2. Expert Creation DilemmaDilemma

3. Rethinking3. Rethinking 70/20/1070/20/10

5. The Answer to 5. The Answer to EverythingEverything

4. Social Learning4. Social Learning EcosystemEcosystem

You are here

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The Social Learning Ecosystem

*OpenStorage

*Web 2.0 Infrastructure/MySQL

Future Workspaces LLC

A new way to think about organizational learning

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*OpenStorage

*Web 2.0 Infrastructure/MySQL

The Social Learning Ecosystem

Future Workspaces LLC

A new way to think about organizational learning

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1. Introduction1. Introduction

2. Expert Creation2. Expert Creation DilemmaDilemma

3. Rethinking3. Rethinking 70/20/1070/20/10

5. The Answer to 5. The Answer to EverythingEverything

4. Social Learning4. Social Learning EcosystemEcosystem

You are here (finally!)

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The Answer to Everything.........

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The Answer to Everything...

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August 2008, “Workforce Collaboration and Web 2.0

Workforceproductivity

Transferknowledge

between and among workers

Capture knowledge of existing

workersEmployee

engagement

59% 56% 32% 30%

The Bottom-Line Impact of Social SoftwareAddressing major enterprise challenges

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Example: Cerner’s UCernSocial Networking Built on Jive

Links to LMS

Ability to join groups

Playful!

RSS feeds

A widget-driven mash-up portal for a social learning network

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Example: Social Learning eXchange (SLX)User-generated content platform system

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Browse content by categories

Supports export and mobile devices

User account profiles

Organize by favorites

User authentication and access control

Key SLX Features

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Leveraging Social Media Capabilities

Content sorting

Content filtering

Ratings

Tagging

Commenting

Search functionality

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But What About ...

• How do you “control” content? > The same way you control email

• Don't people put up silly or just plain bad content? > They are not anonymous; their careers are on the line.

Besides, the “crowd” governs the content

• Doesn't content get dated? > Search and comments help solve this

• Will there be a role left for learning functions? > Yes, the coolest job on the planet – ensuring people can do

their jobs and earn a living

Get over it!

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So long and thanks for all the fish!

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Thank You!

Karie Willyerdkarie.willyerd@sun.com

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