© 2005 avaya inc. all rights reserved. intelligent communications roadmap mike thurk, group vice...
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© 2005 Avaya Inc. All rights reserved.
Intelligent CommunicationsRoadmap
Intelligent CommunicationsRoadmap
Mike Thurk, Group Vice President,
Global Communications SolutionsSeptember 2005
2© 2005 Avaya Inc. All rights reserved.
Five Years of Vision, and now…
Intelligent Communications Roadmap
Agenda
2005, Avaya defines Intelligent Communications
Progress Report
2006, Foundation for Execution
3© 2005 Avaya Inc. All rights reserved.
An Exciting Future for Growth
Build Upon Success
Mobility
New Branch Solutions
Mid-Market Initiatives
Customer Services
Globalization (Product & Go-to-Market)
Channels and Partners
Multi-Vendor (Off Our Base)
4© 2005 Avaya Inc. All rights reserved.
Communications solutions to move up the value curve
People more productive
Processes more intelligent
Customers more satisfied
Intelligent Communications Thought Leadership
5© 2005 Avaya Inc. All rights reserved.
Delivering On Our Commitments
Communications-enable business processes and applicationsSeamless communications services experience in a mobile environment Open, flexible, reliable, scalable, secure, easy-to-use IP Communications Scalable, carrier-grade hosted solutionsInvestment protection and multi-vendor choices
Expanded markets: multi-vendor and globalization
What we said
Intelligent CommunicationsMobility SolutionsCommunication Manager 3.0, Converged Communications Server 3.0Hosted Solutions: Philippines/PLDT and TeleTech WinsThird-Party SIP Phone and Carrier Service Interoperability
Tenovis Product Integration, and Global Market Share Growth
What we’ve delivered
6© 2005 Avaya Inc. All rights reserved.
Making people more productive, processes more intelligent,customers more satisfied
Intelligent Communications Fast-Paced Progress…
7© 2005 Avaya Inc. All rights reserved.
What Are Business Communications Applications?
Instant Messaging
Voice Messaging
Unified Communication
Telephony
Contact Centers
Mobility & Softphone
Conferencing
Collaboration
8© 2005 Avaya Inc. All rights reserved.
Telephony
– Communication Manager 3.0
– Tenovis Product Integration
Contact Center
– Interaction Center 7.0
– Voice Portal
– Speech Application Builder
Conferencing
– Meeting Exchange Standard Edition
Communication Services
– Converged Communications Server 3.0
Intelligent Communications Business Communications Applications
9© 2005 Avaya Inc. All rights reserved.
Open Business Process Integration
– Web Services Business ProcessExecution Language
On the Path to a Service Oriented Architecture (SOA)
– Audio Conferencing integration withIBM Lotus Notes, Domino and Sametime
Small & Medium Business Integration
– IP Office & Microsoft CRM
Intelligent Communications Business Application Integration
10© 2005 Avaya Inc. All rights reserved.
High Availability & Security
– Application Assurance Networking
Expanded Alliances
– Extreme, Juniper
Expanded Developer Connection program
– Up to 1,300 members, and growing
SIP Interoperability Lab
Intelligent Communications Right Network Integration
11© 2005 Avaya Inc. All rights reserved.
Mobility by Design
– Mobile activation of every Avaya end-user
Fixed Mobile Convergence
– Motorola, Nokia, RIM, Symbian
Voice Quality Enhancements for Mobile Computing
– Intel
Intelligent Communications Right Time, Right Device, Right Media
12© 2005 Avaya Inc. All rights reserved.
DemoSeamless Enterprise Communications
Outside the Enterprise Inside the Enterprise
CN620 Dual Network Mobile Office Device
Cellular Network
W110 WLAN Access Points
Wireless Services Manager
IP LAN / WAN
W310 WLAN Gateway
Avaya Gateway
PSTN
Avaya CM Server
13© 2005 Avaya Inc. All rights reserved.
Intelligent CommunicationsContinued Leadership in 2006…
Peer-to-Peer Integration
Mid-Market SolutionsService-Oriented
Architecture
High Availability & Scale
14© 2005 Avaya Inc. All rights reserved.
2005
Introduced New Future
2006
Mu
ltiV
anta
ge™
Se
rvic
e O
rien
ted
Arc
hit
ect
ure
Enterprise RoadmapCommunication Manager, Converged Communication Server
Enterprise SurvivabilityBranch Office Scalability
Assured NetworkingApp/SIP Enablement
Tenovis I55 integ.SIP-enablement of applications
Branch solutions
Tenovis SIPEvent-driven notification
Ongoing scale, redundancy, security
Umbrella managementNetworked Call Processing
Federated SIPExpanded SOA, BPEL
Contact Center - Customer Interaction Suite
Messaging
Conferencing, Video, Web Collaboration
Broad suite updateIM/Presence, scale
Voice PortalDialog Designer
Proactive Contact Capacity, SIP endpointsContinued suite updates
Deeper business integrationEnterprise reporting
Modular Messaging *Speech auto-attend. SIP IntegrationSerenade TUI
Deployment ease Presence IntegrationMore branch options
SIP Audio/Web Conf.Video in Softphone
On-demand Conf.Speech auto-attend.
Multi-pointIntegrated Video
Mid-market conferencingSIP-based video
Fully embeddedAudio/Web/Video
Mobility and Unified Access
IP, SIP, Wi-Fi, Soft phonesPhone applications
Nokia, RIM appsMotorola trials complete
Communications PortalMore phone/cell apps
Expanded fixed/mobileHome office
Avaya Global Services
Remote ManagedIP Telephony
Secure access/control
Remote ManagedConferencing
Software release mgmt.
PartnerSupport Services
Business processconsulting
Remote managedContact Centers
* partner solution
15© 2005 Avaya Inc. All rights reserved.
Mobility and Collaboration
2004
Introduced New Future
2006
Contact Center
Messaging
Converged Infrastructure
SOHO Offers
Very Small Business Offers
21-1
00 S
egm
ent
Op
en A
pp
lica
tio
ns
/ A
ll-i
n-o
ne
Arc
hit
ectu
re
1-20
Seg
men
t
IP O
ffic
e an
d A
pp
licat
ion
sS
OH
O/V
SB
2005
Small Business Roadmap
MultiVantage™ H.323 networking
Key system operationJump Start Installation
Simplified diagnosticsEase of use enhancements
Reporting – 3rd party integration
SMB Contact Center
MS CRM 3.0Improved Installation
Centralized Msg w/ IntuityTest-to-speech, IVR
Call recording
Embedded VMDistribution Lists
Remote client enhancements
Partner SOE New offers
Partner 5 X 9T1 support
Partner restyled phones
I5 r2.3DECT GUI; Hospitality Improvements
IP Office Small Office Edition
Tenovis Integration
Integral 5 addition to portfolio
Applications for conferencing and softphone
Enhancements to Phone Manager
User Interface
Tenovis Integration
16© 2005 Avaya Inc. All rights reserved.
+
Organization
Products & Solutions
Go To Market
17© 2005 Avaya Inc. All rights reserved.
Global R & D Reach
Germany
United Kingdom
Ireland
Israel
India
Australia
Japan
New Jersey
DenverCalifornia
18© 2005 Avaya Inc. All rights reserved.
QoS, Security
ENTERPRISE SERVICE PROVIDER
Comm Services API
Web Services/Workflow
Application Assurance
SIP, XML/SOAP, WML, SMS, VXML
Intelligent Communications for the Distributed Enterprise Relies on Key Technologies
Fixed Mobile
Convergence
IP MultimediaSubsystem
Virtualized Network
2G/2.5G
BusinessApps
CommApps
IP Tel
Infrastructure WiFi GSM/WirelineWANLAN
BranchSolutionIP Tel
DistributedContactCenter
ContactCenterSuite
VoWLAN
GUIs DeviceApps
Conferencing& Collaboration
PersonalProductivity Apps
Access
Business Processand Apps
19© 2005 Avaya Inc. All rights reserved.
Avaya Advantage
Continuous Transformation
– SIP, Web Services, Service Oriented Architecture
Contact Center Leadership
– Transforming the entire enterprise into a customer response engine
Mobility by Design
– Right Time, Right Device, Right NetworkCommunications
Personalization and Presence
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