Families Outside

Family Support Team

April 2015 - March 2016

Support & Information Helpline Freephone 0800 254 0088

support@familiesoutside.org.uk

Text FAMOUT to 60777 then your message

www.familiesoutside.org.uk

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PAGE 1

Contents

INTRODUCTION ......................................................................................................................................... 2

THE FAMILY SUPPORT TEAM 2015/2016 – WHO WE ARE ....................................................................... 3

KEY STATISTICS AND CASE STUDIES FROM THE YEAR ............................................................................... 5

Number of Families Supported .............................................................................................................. 5

Families’ Issues ...................................................................................................................................... 5

Referrals by Community Justice Authority (CJA) ................................................................................... 7

Referrals by Council ............................................................................................................................... 8

Age Range .............................................................................................................................................. 8

Gender ................................................................................................................................................... 9

Referral Sources ..................................................................................................................................... 9

Positive Impact of Family Support ....................................................................................................... 10

INFLUENCING FAMILY-FRIENDLY POLICY ................................................................................................ 11

Awareness-Raising and Training .......................................................................................................... 11

HIGHLIGHTS FROM WORKING TOGETHER – SOME INTERESTING NEW DEVELOPMENTS...................... 12

Collaboration at the Family Centre Help Hub – HMP Grampian ......................................................... 12

Developing Services and Referral Sources with New Routes and Positive Routes ............................. 12

KIN – Breaking Down Walls with Young Adults in Partnership with Vox Liminis ................................ 13

WHAT’S ON THE HORIZON – LOOKING FORWARD ................................................................................. 14

Peer Support Work in Fife ................................................................................................................... 14

Continued Development of Training for Professionals ....................................................................... 14

Increased Support in the Highland and Islands / South West Scotland .............................................. 14

Resources for Children and Young People .......................................................................................... 14

Support for Families of those Convicted of a Sexual Offence ............................................................. 14

PAGE 2

Introduction

The numbers and statistics in this report will tell their own story, but they don’t capture the emotions, stresses, and huge strains of having a family member sent to prison. Nor do they fully represent the difference support from Families Outside can make as one struggles to come to terms with a new way of life. This perhaps best comes from a family member herself:

My story started on a late evening when there was a knock at the door and a gang of policemen came to arrest my partner. Two years later the final day of court came, and he

phoned at lunch time to say he had spoken to the lawyer and he was definitely coming home that day. 2pm the phone goes - it’s a prison officer from Perth Prison to say my partner was

there and had been given a 4-year jail sentence. Wow! Did my world just crumble? I thought I was hearing things. I broke down, my legs gave way as I fell onto the floor. The

person who I had spent the last six years with I wasn’t going to see again for four. How could this happen? Did they not know he had four kids at home and a partner with health issues?

Does nobody care what are we going to do?

That is when my life changed. The man from the prison gave me a number to call for help, advice and what to do next; the organisation was Families Outside. I spoke to them on

the phone, and they arranged for someone to come and see me. I thought I can’t do this myself: how can I look after four kids, a dog, run a house, cope with my disabilities and

generally keep sane? I thought my life had ended: how could I go on? Where do I start? Everything was so different, I wanted my life to end as that’s what it felt like inside. I

couldn’t eat or sleep- just normal day to day stuff was getting a bit tough.

I went to my GP a short time after my partner was sentenced, and the support from the doctor was great. She told me the way I was feeling was understandable for a person in my situation

with the amount of stress and lifestyle changes. Things would be a little hard but would definitely be better in time. Things were still raw. What will I tell the kids? What will people think? Will people be talking about the family? People would stare and whisper when we

would walk past - just what we needed when we were feeling vulnerable.

After a few tough months things settled down. Our family got slowly back on track. I stuck to routine to make things as normal as I could. Living alone for the first time I felt so alone, worthless. That’s when I realised it’s okay to struggle a bit- anybody would. I felt so low I

didn’t think I had the strength to go on. The kids were lost. They were so upset.

Families Outside helped me get into groups and referred me for other support. After a few months working together I can finally say life’s looking up. It’s almost been a year now since

my partner has been in prison, and things have changed so much and all for the best. The kids have had a lot of support from the school after the Family Support Coordinator from Families

Outside helped me to explain to them what was going on, and the Family Support Coordinator supported my son at school. They’re happy again, I’m happy again. Our lives are so close to

what they were like before. At one stage I didn’t think I would be able to come out of it at the other end. Now I’m feeling normal again and look forward to when the day of release comes

and we can get on with our life and be a family again.

- Family Member and Fife Peer Support Group Writer

PAGE 3

The Family Support Team 2015/2016 – Who We Are 1

The Family Support Team provides specialist one-to-one support to families across the country who have

been impacted by imprisonment. The team are key contributors to two of the three targets in Families

Outside’s Strategic Aims, working to:

Provide and increase direct support and information to families; and

Raise awareness and influence policy and practice regarding families affected by imprisonment.

1 This table denotes staff members in place for the majority of the year. Sarah McHardy and Kate Conroy went on maternity leave in March 2016 replaced by Hazel Anderson (returning from her own maternity leave) and Sophie Jones (maternity cover). Jacky Close and Jacqui Lamont also worked on the team during the year but moved on to other organisations in October 2015.

LINDSAY JESSIMAN (FT)

HMP GRAMPIAN

HMP INVERNESS

DERMOT DOOLEY(FT)

HMP SHOTTS

HMP BARLINNIE

TRACEY BURNS (FT)

HMP GREENOCK

HMP LOW MOSS

ABERDEEN

NADINE SLOAN (PT)

HMP KILMARNOCK

HMP DUMFRIES

DUNDEE

KERRY KNOX (PT)

HMP GLENOCHIL

HMP CORNTON VALE

HMP POLMONT

GLASGOW

FIFE DAWN HENDERSON (PT)

HMP ADDIEWELL

ADDIEWELL

SARAH MCHARDY (PT)

KATE CONROY (PT)

HMP EDINBURGH

KILMARNOCK

EDINBURGH

TIM HAINES (FT)

FAMILY SUPPORT MANAGER

CHILDREN AND YOUNG PEOPLE

SUSAN CROSS (FT)

FAMILY SUPPORT MANAGER

TRAINING

LAURA SCOFIELD (PT)

HMP PERTH

HMP CASTLE HUNTLY

“Not only is Families Outside a fantastic organisation but what lovely, helpful staff.

Again, I thank you for your kindness, it means a lot.”

- Teaching student with experience of family imprisonment

PAGE 4

The Family Support Team comprises Family Support Coordinators (FSCs) based around the country, under

the line management of two Family Support Managers. A process of restructuring was undertaken during

2015 to ensure the team’s roles fully aligned with Families Outside’s strategic aims and best met the needs

of the families we support.

The Family Support Team connects with all 15 prisons in Scotland, establishing strong links and working

with the prisons to influence and support child and family friendly policy and practice. As prisoners may

be moved between establishments around the country, or not located close to family, the families we

support benefit from Families Outside being a national organisation. Often our FSCs based in different

areas are able to work together to support families both at the prison, and in the local area they live. Each

FSC also establishes links with statutory and non-statutory organisations in their area, allowing them to

work with families and help them to access the most appropriate support. The benefits of these

connections are demonstrated in the following case study:

During the year, Family Support Manager Sarah Roberts left Families Outside to move south and get

married. She was replaced by Tim Haines. Sarah’s passion and drive to support families impacted by

imprisonment had made her an integral part of the development of the Family Support Team and built a

strong foundation for Tim to build upon over the rest of the year and in future.

The organisation’s restructuring also led to a new position of Family Support Manager (Training), created

to reflect the key role of awareness raising in improving practice and challenging stigma, and to ensure a

more structured and proactive approach to training (see below).

Through his links with staff at The Croft, who support visitors to HMP Barlinnie, an elderly

gentleman (‘John’), was referred to one of our Glasgow-based Family Support Coordinators

(FSC). John lived in the south west of Scotland but was visiting his son in Barlinnie. Our

Glasgow-based FSC then worked with his FSC colleague in the south west to coordinate

support for John.

John’s son had a history of drug misuse and offending. John also suffered from visual

impairment and, alongside offering emotional support surrounding his son’s imprisonment,

our FSC identified appropriate support in the area, assisting John to attend appointments.

Work was undertaken alongside Momentum in Irvine, which provides support to families

affected by substance misuse. Via Momentum, links were made with an elderly support

service in Stevenston, The HOPE Project, to build his confidence and engage in social activities

with peers.

John had concerns about coping with his son’s release, and our FSC linked him with

Vulnerable Adults Social Work, facilitating a joint visit with them, which allowed him to

understand his options should his son become abusive towards him. John has since

maintained a positive relationship with his son and continues to enjoy his social activities,

regaining his independence.

PAGE 5

Key Statistics And Case Studies From The Year

Number of Families Supported

The financial year from April 2015 to March 2016 saw the Family Support Team directly support 500 family

members as individuals - a number remarkably consistent with the previous year’s 501. Often when

directly supporting a family member, other members of their families will also be impacted by the support.

In this regard, support for the 500 individual referrals led to a total of 1,048 family members being

supported (642 adults and 406 children and young people).

Families’ Issues

Imprisonment can be a traumatic experience for families, and its impact is often significant and enduring.

With attention often focused on the needs of the person in prison, the voices and needs of the families

left on the outside can go unheard. They can have difficulty getting the information and support they

need to make them feel they can manage during periods of crisis and stress. For this reason, our Family

Support Coordinators offer each family holistic, solution-focused support, working with them to identify

their needs, which may vary throughout the term of their family member’s arrest, trial, imprisonment and

release.

1031

653

378

1048

646

402

0

200

400

600

800

1000

1200

Total FamilyMembers

Adults Children andYoung People

Family Members Supported

2014/15 2015/16

501 500

0

100

200

300

400

500

600

Individual Referrals

2014/15 2015/16

“The support I’ve received from [FSC] has been amazing! If it wasn’t for her and the

team I don’t know what myself and the family would have done.”

- Family Member

“Thank you again for all the amazing work you do and the support you gave me.”

- Family Member

PAGE 6

The table below summarises the needs our 500 families were supported with during the year. Whilst

there are times when we signpost families on to a more appropriate service, for some we take on the role

of lead professional, coordinating a complex package of support which involves drawing together a

number of professional bodies and networks, such as police, social work, health and education. In other

cases we support our partner agencies in facilitating, for example, in-prison meetings and case

conferences. In keeping families affected by imprisonment at the centre, we ensure that their needs are

met by the agency best placed to assist.

Emotional support remains the most prevalent issue our Family Support Coordinators support families

with. Family members often feel isolated - that they don’t have someone they can openly express their

emotions to without feeling judged. One of the most important aspects of our work is to reassure people

that they are not alone, offering them a non-judgmental listening ear. The value of this can be significant,

as expressed by this family member who sadly lost her son whilst he was in custody:

144 18 56 154 86 55 19 84 35 291 182 107 4 26 92 22 113 76 75 118 68 170 29

0

50

100

150

200

250

300

AP

VU

/ Travel

Bere

avem

ent

Care resp

on

sibilities

Co

ncern

for p

rison

er

Co

ncern

s for ch

ildren

Disab

ility

Do

mestic ab

use

Dru

g/alcoh

ol

Edu

cation

/em

plo

ymen

t

Emo

tion

al

Family relatio

nsh

ips

Finan

cial

Fore

ign p

rison

er issu

e

HD

C/EH

L

Ho

usin

g

ICM

Men

tal health

Oth

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Ph

ysical health

Priso

n-b

ased issu

es

Rele

ase

Visits

Med

ia issue

s

“The help and support I received from [Family Support Coordinator] was immeasurable in

getting through the sad loss of my son and before his death also. [FSC] has been such a

great support … caring and understanding and has helped me so much. Do not know what I

would have done without her. She is a great blessing and a credit to you. I could not have

coped without her especially at this sad time. Families Outside does a wonderful job.”

- Family Member

PAGE 7

The Family Support Team supported 170 family members around visiting prison. Visiting can be stressful

for many, but for some particularly challenging due to physical and mental difficulties. Our Family Support

Coordinators are skilled at supporting families in such situations, allowing them to visit their loved ones

where it might not otherwise have been possible.

Referrals by Community Justice Authority (CJA)

The 500 families were supported from across all 8 Community Justice Authorities (CJAs) with Glasgow

(132), Lothian and Borders (91) and Northern (51) being the areas where most families were based. The

percentage of families from each CJA were as follows:

9%

26%

12%

6%

20%

6%

3%

8%

10%

Fife & Forth Valley Glasgow Northern

Tayside Lothian & Borders North Strathclyde

Lanarkshire South West Scotland Unknown

‘Jayne’ suffered from mental health, stress and anxiety issues which made travelling and new

places / people extremely difficult for her to manage. She hadn’t seen her partner for 6 months.

Through working with her to prepare for visiting and liaising with prison staff, our Family Support

Coordinator was able to facilitate visits at an appropriate time in as quiet a location within the visit

hall as possible.

“Thank you so much. I couldn’t have done it without your support and I really appreciate it. I’m so

glad I’ve seen him now. I feel a lot better and not even emotional. LOL. Thank U.”

- Family Member, via text

PAGE 8

Referrals by Council

With the move from Community Justice Authorities to Community Planning Partnerships in 2017,

organised around council areas, it is interesting to note the main council areas our referrals came from

during 2015/16.

Age Range

We continue to support a wide age range of family members.

The number of under-18s supported in their own right rose

again (from 31 in 2014/15 to 40 in 2015/16), in part due to the

work we are doing with schools. A further 86 adults were also

supported around concerns they had for their children.

In recent years, Families Outside has delivered Continuing

Professional Development (CPD) training to over 1,000

teachers, raising awareness of the issues involved and building

confidence in teachers to support children affected. While we

strive to keep support for children with child-focused

professionals already in contact with the child, at times it can

be appropriate for Families Outside to offer direct support to

the child, as highlighted in the following examples:

Council Referrals Council Referrals

Glasgow City 132 Aberdeenshire 19

City of Edinburgh 82 North Ayrshire 19

Fife 43 East Ayrshire 13

Aberdeen City 24 Argyll and Bute 12

Dundee City 21 West Dunbartonshire 11

10%

13%

35%

33%

9%

Under 18 18-25 26-40 41-60 60+

“Billy’s behavior has changed markedly since working with Families Outside.”

- Teacher speaking about pupil

PAGE 9

Gender

In line with previous years, we continue to

support six times as many women as we do

men. Again, this is because the vast majority of

people in prison are men, so the family

members left behind tend to be women.

Referral Sources

Families often feel isolated, not knowing who or where to turn to for support. We constantly work to

raise awareness of our services, both among family members themselves and relevant professionals

who may refer families to us. Referrals come from a wide range of sources.

5570 66 65

3525 20

5

160

6759

7156

30

60

35

1

121

0

20

40

60

80

100

120

140

160

Other Mentors Helpline Self VoluntaryOrgs

Prison Staff StatutoryOrgs

FamilyInductions

Visitors’ Centres

2014/15 2015/16

‘John’ (14) was having difficulties at school with poor concentration and behaviour. Dad has been

in prison all John’s life, however John wasn’t aware of his offence, and he wanted to know more.

John had a strong relationship with his Mum, but the anxiety and anger of not knowing why his

Dad was in prison was causing difficulties in their relationship. Mum wanted to tell John, but Dad

was determined to be the one to tell him.

Working with his school guidance teacher, Mum, and a Family Contact Officer (FCO) at the prison,

our Family Support Coordinator (FSC) organised a special visit. Prior to this, work was undertaken

by our FSC in conjunction with the prison FCO, with Dad around how he would tell John. Mum

and John were also supported by our FSC in preparation for the visit. The special visit was

arranged out with visiting times with prison agreement that Dad could wear civilian clothes.

Post-visit, there was improvement in John’s demeanor and behaviour both at school and at home,

which has continued for some months now. John is much happier, and Mum feels like a weight

has been lifted off her shoulders, resulting in a marked improvement in their relationship.

“I’m so relieved that he took it so well – it feels like a huge weight has been lifted and now it’s

time to move forward for us all.”

Mum

PAGE 10

Our main source of referrals remains prison visitor centres. Each of our Family Support Coordinators

works in a slightly different context, and some are based in prison visitor centres or drop in on a regular

basis. This can lead to referrals directly from visitor centre staff, or our Family Support Coordinators

generating their own referrals through their presence there, which may lead to one-off pieces of work, or

to longer-term support.

Another major source of referral is our own Families Outside Helpline, which took nearly 1,700 calls

supporting families and professionals over the phone during the year, and where appropriate refers family

members on to Family Support Coordinators if more intensive one-to-one support is required (see

separate Support and Information Helpline Review for more details of their work).

Notably our connections with each prison led to the number of referrals we received directly from prison

staff increasing from 25 in 2014/15 to 60 during the last year.

Positive Impact of Family Support

Maintaining good contact with family members during a term of imprisonment can reduce the chances of

reoffending on release by up to six times.2 Whilst our focus is on supporting families on the outside, we

recognise the benefits our support to those family members can have for prisoners to0.

2 For details, see Loucks, N. (2012) "Prisons: where DOESN'T the community come in?" Prison Service Journal 204, 42-50.

“If it wisnae for the likes of you I’d probably never get to see her (daughter). When you

think of the kids you’ve got to feel they’re safe because you’re not there to help. They

keep you in contact. They tell you everything. They dinnae hide anything from you.

Families Outside has been brilliant because it keeps you in contact with your kids no

matter what jail you’re in.”

Life-sentenced prisoner whose family has been supported by Families Outside

“Families Outside have been excellent with me and helped me a lot when I was visiting

my son at Addiewell prison. I would of been lost without their support.”

- Family Member

PAGE 11

Influencing Family-Friendly Policy

Alongside directly supporting families, the Family Support Team works with prisons and other

organisations within the local community to raise the prisoners’ family voice and influence child- and

family-friendly policy and practice. In this vein, Families Outside sits on the Child & Family Strategy Groups

of all 15 Scottish prisons. An example of how powerful this work can be was commended in the recent

HMIPS report into HMP Grampian. Our Aberdeen-based Family Support Coordinator was recognised as

having helped influence the prison’s case management process in relation to prisoners returning to the

community on release.

Awareness-Raising and Training

As part of the wider Families Outside team, Family Support Coordinators deliver training sessions, talks,

and presentations to a variety of prison and criminal justice staff, and statutory and community

organisations. In 2015/16, Families Outside delivered our message to almost 3,000 participants, raising

awareness of the impact of imprisonment and the support available. More information on our training

can be found in the Families Outside newsletter in July 2016.

We recognise the power of the family voice, and one family member during the last year, took strength

from the incredibly difficult experience of her relative’s imprisonment, to share her message at national

conferences. The poignancy of this input has been well noted.

“Families Outside and Action for Children made an important contribution to the Case

Management Board process by offering support and advice to families and providing a perspective

on how plans may be influenced by, or impact upon, wider community considerations.”

- HMIP report on HMP Grampian 2015: 61

“Hearing from those with lived experience brings an extra potency to events and these

are the lessons and messages that stay with you more so beyond the conference.”

- Feedback from Holyrood Conference 2016 on Family Member’s input

“I attended a teacher CPD session at Bowhouse (HMP Kilmarnock). I found it to be very

informative and gave me a greater insight into the challenges the young people face

even in terms of the security checks for the visits. I have been able to use the

knowledge gained to support five families who currently have a parent who is

imprisoned. I have also shared this information with staff to increase their

understanding and the competing pressures for families.”

- Head Teacher

PAGE 12

Highlights From Working Together – Some Interesting New Developments

In order to achieve the best outcomes possible for families, we place a high value on working in

collaboration with a wide range of partners. Whilst it is impossible to capture here all the collaborative

work we undertake, a few highlights of new developments from 2015/16 give a good flavour of the type

of partnerships we continue to be involved in.

Collaboration at the Family Centre Help Hub – HMP Grampian

The purpose-built Family Centre and Help Hub operated by Action for Children opened at HMP Grampian

in September 2015. One of our Family Support Coordinators works there twice a week, linking in very

effectively with Action for Children and other agencies based there such as Early Years Scotland and

Shelter, to support families and influence child- and family-friendly policy. The recent HMIPS report into

HMP Grampian described the set up as a ‘good example of partnership working.’ The benefits of this

partnership are recognised by both our own team and Action for Children, which runs the centre.

Developing Services and Referral Sources with New Routes and Positive Routes

As part of the national New Routes Public Social Partnership, we have been linking with New Routes

mentors since 2013. Through this link, mentors from partner organisations support prisoners under age

25, and where appropriate, refer the families to us for support.

2015/16 saw a new funding partnership with The Wise Group through the development of Positive Routes

in the west of Scotland. This programme, aimed at prisoners aged over 25 with mental health or substance

misuse issues, also leads to mentors from partner organisations referring family members to Families

Outside. This funding link allowed us to recruit a Family Support Coordinator based in Kilmarnock and to

develop our services in the south west of Scotland. The benefits of these partnerships is evident in the

following case study:

“Families Outside has been an absolutely great partner at the centre. [FSC’s]

knowledge of the Prison Service and the ways we look to promote improvements for

families affected by imprisonment, the boundaries we push and the challenges we

help them overcome, the impact it has on the families is phenomenal.”

- Centre Manager, Action for Children.

“The Family Centre and Help Hub provides a brilliant bridge for Families Outside to

work with the prison and with both families and relevant organisations in the

community. It is fantastic to be part of a multi-agency team with shared goals and

vision but also a team that can support each other in their day to day work with some

of the most excluded people in society.”

- Family Support Coordinator

PAGE 13

KIN – Breaking Down Walls with Young Adults in Partnership with Vox Liminis

A partnership project between Vox Liminis and Families Outside, KIN is a new step in opening up the

conversation in Scotland around what young people experience and may need when a member of their

family is imprisoned.

KIN is a group of young adults (16-25 years old) from across Scotland who have been

affected by family imprisonment. Through the year the KIN team have collaborated

with specialist artists from many different mediums to create artwork and

resources to speak out about what it means to lose a family member to the prison

system. The KIN team has been supported to travel across the country to meet for

residential weekends and day meetings. A key aspect of the collaboration is that

the direction of the project is led by the group themselves, ensuring that the

resources they create, and the messages they share, truly reflect their experiences.

The skilled and creative way in which the group is raising issues aims to benefit peers beyond the group

and has also led to a sense of empowerment amongst KIN members themselves as they take control of

their own stories.

“I never imagined I would be able to speak like that in front of people.”

- KIN Group Member after speaking at a Conference

“It’s amazing to be in a room with people who know what it’s like and it’s not taboo.”

- KIN Group Member

Families Outside received a referral from a New Routes mentor for ‘Pete’, whose son ‘Bob’ was

imprisoned in Polmont Young Offender Institution. Bob had been the main carer for Pete prior to

his imprisonment. Pete had been unable to visit due to a combination of remote living and

multiple health problems. Having exhausted potential transport options for Pete, our FSC

worked with a Family Contact Officer at Polmont to assist Bob to apply for an ‘Exceptional Day’s

Absence’ from prison, where Bob was escorted to his dad’s home for a visit. This visit had a huge

impact on Pete and his son, alleviating concerns they had for each other. The FSC also supported

Pete to access appropriate support for financial and home energy needs, including applications to

the Scottish Welfare Fund, alongside assisting Pete to access appropriate support for mental

health and bereavement issues. All of these contributed to an improvement in his quality of life.

“In Scotland today it’s almost taboo for someone with a family member in prison to talk

about it, and more often than not it’s met with judgment every time the topic is brought up.”

KIN Group Member

PAGE 14

What’s On The Horizon – Looking Forward

The Family Support Team continues to look for ways to support families, amplify their voices, and work

to influence policy and practice to ensure their needs are recognised. A number of interesting projects

are on the horizon for 2016/17:

Peer Support Work in Fife

In conjunction with the Adult Basic Education team from Fife Council, our Family Support Coordinator will

be working with a group of family members to develop support materials for families who may be going

through similar experiences to themselves.

Continued Development of Training for Professionals

We will continue to expand the training we offer to professionals on the impact of imprisonment. This

will include working with Greater Glasgow & Clyde NHS on training for health and education professionals

and linking with Early Years Scotland to offer sessions for Early Years practitioners.

Increased Support in the Highland and Islands / South West Scotland

Funding has been secured for a new part-time post based in Inverness alongside an increase in the Family

Support Coordinator hours we can offer in the south west, increasing our capacity to support families

across the country.

Resources for Children and Young People

The team will continue to develop resources to support children and young people including further work

through the KIN group.

Support for Families of those Convicted of a Sexual Offence

A booklet providing support for families of people who have been convicted of a sexual offence will be

published.

We acknowledge the support of the Scottish Government through a CYPFEIF and ALEC fund grant.

Families Outside is a company limited by guarantee registered In Scotland No. 236539 and is recognised as a Scottish charity by the Office of the Scottish Charity Regulator No. SC025366.

“I can’t thank you enough for all your help and support you have given me and the boys,

your organisation is awesome and good support for families outside who need that extra

support, thanks so much.”

- Family Member