Content

About Us

Our Philosophy

Solutions and Services

Implementation Methodology

Awards and Recognition

Strategic Alliances

Our Customers

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About Us

We are di�erentiated by our commitment to service that accelerates the success of all our projects. We are committed people who respond. We are people who help with passion. We are people who know the business.

The success of GCG resides in in two key elements: our People and our Service. We hire, train, develop and retain people that become exceptional Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) business consultants. We are also committed to provide the highest levels of service that meets the requirements of a wide range of industries and our customer satisfaction levels are hard to meet.

Established in 1985 and headquartered in Mexico City, GCG has been providing business consulting services and delivering solutions of the highest quality around Microsoft's Dynamics ERP and CRM solutions. Our market includes mid-sized companies and larger enterprises throughout Mexico and Latin America. GCG currently employs 100 employees and is one of

the �rst companies in Latin America representing World Class ERP solutions. GCG o�ers a unique, solid, integral and robust solution built by components that are not limited to technology but also a compilation of best practices that have proved to be the key drivers of highly satis�ed customers. GCG’s business strategy is built upon a vertical market approach where several Business Units serve the needs of Process Manufacturing, Distribution and Retail, Professional Services, Public Sector, Educational Institutions, Real Estate Developers Banking and Finance.

We feel proud about having customers maintaining a business relationship with GCG for almost three decades. We plan to keep doing all what it takes to maintain that honor.

Nicolás RubióCorporate VPIndustria Farmacéutica Andrómaco

“I want to thank and recognize the extraordinary work of GCG and its consulting team for implementing Dynamics AX in our organization. And this is not only because the

project was released on time and within budget but also because, now that we are using this tool, our level of productivity and competitivity has signi�cantly improved. We are

proud to have GCG as our IT strategic partner and I congratulate them for the outstanding level of commitment and professionalism they have been showing since we

started our business relationship”.

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About Us

We are a company that is distinguished for:

• Having a solid and experienced team of business consultants certi�ed on Microsoft Dynamics.

• Being the IT strategic partner of our customers.• Being committed to our sta� professional.

development who learn and live the principles and values of our organization.

• Being responsible in the �nancial, regulatory and social �eld.

• Building long-term relationships with its customers.• Being committed to provide high-quality services

which sets them apart from the competition.

GCG is a company that helps its customers dramatically improve their business control and operations.

Tying our customers’ business goals with their investments in technology is our specialty.

Hector Trejo de la MoraCEOFlint Group

""We appreciate the support provided by GCG during the implementation process. Their hard work and excellent customer service is driven by their

positive attitude.”

VisionEnsure excellent results

We base our success as we exceed the objectives of productivity, competitiveness and information needs of each of our clients.

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Our Vision, mission and values guide all of our actions.

MissionSolve business needs through IT

We guide and advise our clients so that they have deep and optimum control of their business through the use of information technology.

Values

Our Philosophy

COLL

ABO

RATI

ON HELP AND CONTRIBUTE IN A SPONTANEOUS WAY WITH OTHERS, EVEN IN SMALL DETAILS

Teamwork. 7. Your problem is my problem. I identify the real problem, not the guilty. I seek to contribute at all times and I evolve from the "why not" to "how it can be done".8. Communication. I respond constructively to any circumstance.9. I communicate openly and participate in the resolution of the problem.10. I o�er the information at my disposal that can help �nd a solution of a problem and I take tough decisions on time.

SERV

ICE

GIVE AN EXCELLENT SERVICE TO MY CLIENTS BY KNOWING, MEETING AND EXCEEDING EXPECTATIONS

Professionalism. Ful�ll my commitments on time and with quality11. I ensure that my deliverable is always the best alternative.

IINTE

GRI

TY

THINK, SAY, AND ACT CONSISTENTLY, IN RESPECTFUL, HONEST AND EXEMPLARY MANNER

Respect. Treat everyone with dignity.1. I do not abuse of my role or position.2. I respect the di�erences (beliefs, gender, opinion), and �rst and foremost I work with integrity. Honesty. Always tell the complete truth.3. I behave and I express all my thoughts with sincerity and consistency.4. I always look for trueness and justice, even beyond my own interests.Exemplary attitude. I preach by example and act with humility.5 I plan my activities and I care about time of others by arriving on time to meetings.6. I look for new ways of working and learning.

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These business solutions are tailored to each of our customers’ size and type to ensure that the tools will e�ectively meet their business needs.

•Microsoft Dynamics AX ERP•Microsoft Dynamics AX for Retail•Microsoft Dynamics SL•Microsoft Dynamics CRM•ZAP BI

Depending what our customer does, we make sure all its particular business practices are met including speci�c processes and challenges of any of these range of industries:

•Distribution, Logistics and Retail•Process Manufacturing Food and Beverage Chemical Industry Pharmaceutical Industry•Professional Services•Public Sector•Educational Institutions•Builders and Real Estate Developers•Banking and Finance Institutions

Solutions and Services

Service is the key di�erentiator that sets GCG apart from the competition. We o�er a range of solutions for integrating our customer’s business information, automating their business processes and help them make better decisions.

And we make sure all business processes are optimized and integrated:

• Finance and Administration• Human Resources• Distribution and Logistics• Manufacturing• Projects• Services• Sales and Marketing• Quality• Maintenance

Our unique approach to service means investing time in understanding our customers’ business goals, strategies and user needs. Based on this, GCG designs and builds a proposal that includes ERP and/or CRM licenses, implementation services and maintenance plans that enables our customers improve their business processes, integrate operations, optimize business results.

The solutions we implement allow our customers’ data �ow in a consistent manner so that they are able to have a clear view of their business operation and be able to identify what is going on in any area of the company.

Business Solutions

Solutions and Services

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CONSULTING SERVICES

A group of business consultants committed to o�er pre-sales and implementation services that are appropriate to their needs and within the deadlines and established costs. We deliver these solutions through specialized implementation teams and continue to serve our customers after implementing our solutions by providing ongoing services.

SOS - Solutions Optimization Services

Once a project has been implemented, we provide ongoing services which includes di�erent levels of hot line support that enables our customers solve any issue that may arise while they are using any of our products. Additionally, they can rely on our consultants to help them migrate to a new version or optimize any process that, for whatever reason, needs some adjustments. This allows our customers to add functionality whenever is needed and maintain their ERP and CRM investments safe.

The services o�ered by GCG seek to ensure the long term relationship and a quick return of investment. This is why we provide di�erent type of services before, during and after the implementation is done.

Consulting Services

As a Microsoft Gold Certi�ed partner, GCG’s consulting professionals have the technical skills, experience and ability tolocally deploy and implement business solutions in a timely and cost-e�ective manner. Our world class consulting teamincludes industry specialists that have extensive experience implementing vertical solutions to meet our customers’ speci�c needs. The scope of our services includes:

Project Management: Our project managers are a key component to the success of any of our ERP or CRM business software implementation. They are accountable for the planning and ongoing review of its di�erent phases and tasks.

Implementation: The Implementation consists of installation, training, analysis, design, develop, deployment and golive assistance services. GCG’s proven implementation services are backed by Microsoft Dynamics® Sure Step methodology which is described below in this document. Training and Installation: Training is a task that we take very seriously. We prepare a detailed training plan that includes the locations, dates, times and attendees of all sessions. After it is conducted, installation of Microsoft Dynamics ERP and/orCRM applications is done so that our customers are able to practice all new skills learned from the training process. Go-Live Assistance: We like to provide our customers with in-house live assistance. Usually it is for one month to ensure all closing procedures are processed successfully. This allows all users to gain con�dence and ensure a positive user experience. during the �rst weeks of operation.

Fernando HernándezCIOIdesa Group

"…we have been renewing our maintenance plan every year with GCG because it not only helps us keep our Microsoft Dynamics solution running smoothly through continued access to upgrades, updates, and service packs but also,

GCG has consistently shown a strong commitment for maintaining an excellent level of support and experienced consultants that understand how we work.”

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Solutions and Services

SOS - Support and Optimization Services

SOS o�ers our customers the following services:

•Telephone, remote and onsite application-oriented support.•IT consulting assistance and data base support.•Guidance on how our customers can cover additional user needs, addmore functionality and improve current processes with their existingapplications.•Migration Services. •Development Services.

GCG o�ers three di�erent mechanisms to support and assist our customers that are under Maintenance:

At GCG we like to think we have re-de�ned the way services are delivered. In particular, our Support an OptimizationServices is what enables GCG maintain our high customer satisfaction levels year after year.

Unlimited telephone support designed to solve operational and technical issues.

Phone

Remote live connection to our customer ERP and/or CRM system that enables us to provide an e�cient assistance service.

Remote

For more complex issues, we can extend our support at the customer location.

On Site

Each time Microsoft releases a new version, our customers can take advantage of new features and enhancements to the software. We recommend all our customers to stay current with new releases of the software in order to take advantage of these bene�ts. Customers who are under their maintenance plan, receive the latest version of software at no additional charge and we help them installing the upgrade and migrating their data from the old to the new version.

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A critical component to the success of an ERP or CRM implementation is careful planning, execution and follow-up of all processes. For the same reason, the use of a proven methodology tool becomes a key factor to achieve this. Sure Step has become Microsoft's strongly recommended implementation methodology for all its Dynamics products. Since all Dynamics products are implemented by partners, it's in Microsoft's interests to facilitate consistent implementations whenever possible. This is why at GCG we employ the Microsoft Sure Step Methodology. This tool integrates a project management discipline and recommended proven practices of implementation, migration and upgrade of ERP and CRM systems. Sure Step is designed to accelerate the productivity of all users. It is standardized and organized in stages, allowing us to implement projects in a consistent and reproducible way using a set of tools and templates which help us ensure that projects are completed e�ciently. It also allows us to minimize risks during the implementation process and maintain customer satisfaction.

Horizontal Process

Phases

Rapid Deployment

ImplementationAnalysis

Sales Diagnosis Analysis Design Development Implementation Operation

Optimization

Sales

Sales

Actualization

Diagnosis

Detailed Analysis

O�ersOptimization

Actualization

Full Implementation

Project management

Client Features Consulting Functions

Head of Project

Manager Projects

Consultant Application

Consultant Development

Consultant Technological

Accountable for decision making

Head of Project

Director IT

MainUser

EndUser

Microsoft Dynamics SureStep

Microsoft Dynamics Sure Step Implementation Methodology

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Implementation Methodology Phases 1 & 2

This is the initial phase of the implementation. Includes the speci�c interviews of key users and observation ofbusiness processes. The objective is to understand existing procedures and recommend new business processes complimentary to the capabilities of the proposed solution. This information will be referenced during the training and implementation phases of the engagement, to ensure success in achieving the customer objectives.

DiagnoseWhere we discover essential project details and de�ne the project scope.

During the analysis phase we go much deeper than the high-level analysis performed in the Diagnostic phase. At theend of this phase, our customers have a detailed understanding of the proposed Microsoft Dynamics implementation. This includes the project cost, deliverables, and milestones. Although the deliverables may vary according to the size and type of project, they can include: Project Kick-o�, Project Charter, Project Plan, Risks, Change Control Plan, Communications Plan, Training Plan, Functional Requirements Document (FRD), Fit Gap Analysis, Test Plan, Infrastructure Scope and Design Document, Integration and Interface Requirements and Data Migration Requirements.

AnalysisWhere we identify critical processes and help our customers make smart decisions for implementation.

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Implementation Methodology Phases 3 & 4

Building on the deliverables created during Analysis, this phase consists of determining the design for the overall Microsoft Dynamics implementation and designing solutions for speci�c customizations, integrations, and data migration needed to satisfy business requirements. The primary deliverables are a high-level design speci�cation that satisfy the decisions determined in the previous phases. These design speci�cations will guide the development activities in the following phase.

DesignWhere we identify how the system needs to be customized to our customer speci�c needs.

The primary purpose is to develop the customizations, integrations, and data migration processes de�ned in the design speci�cations created and approved in the previous phase. We also complete the setup and con�guration of the standard solution and any other vertical.

solution that may be added by an ISV. The primary deliverables of Development phase are the completed and tested setup, con�gurations, customizations, reports, integrations, and any data migration programs and processes. Each component developed in this phase is tested and veri�ed to be functioning as de�ned by the Functional requirements, design speci�cations, and testing criteria.

DevelopWhere we customize features, migrate data, test and con�gure the system to ensure functionality.

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Implementation Methodology Phases 5 & 6

The primary deliverable is a functioning live system. Activities in this phase prepare the infrastructure, application environment, and end-users for the cutover to the new system.

Activities in this phase include:

• Prepare Go-Live plans and system test plans.• Con�rm end-user training plans as part of the �nalized deployment plan.• Con�gure the live and test environments.• Perform system testing and load testing using a subset of the customer's data.• Prepare and delivering end-user training.• Complete �nal data migration and validation.• Complete all Go-Live activities to launch the new system.

The primary deliverables from the Deployment phase include all tasks that are required to deploy the new solution to the live environment so that the customer can start to use it in day-to-day business processes.

DeployWhere we implement our customer solution.

The primary purpose is to support the customer technically and functionally during the initial Go Live period for the new system. At the end of the phase, the project is transitioned to the customer, and we welcome the opportunity to provide on-going support.

OperateWhere we ensure a smooth transition to the new system.

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Probably there is no other Microsoft Dynamics Partner in Latin America who has received more awards than GCG during the last few years. We are pleased to share some of the honors and recognitions the GCG has received that are related to our customer service, performance and best business practices.

Microsoft Dynamics Partner of the Year.

The only seven-time recipient: Microsoft Dynamics Outstanding Partner of the Year Award for Mexico or Latin America (2013, 2012, 2010, 2008, 2005, 2004, 2002, 2001)

Microsoft Dynamics Inner Circle.

9 consecutive years: Microsoft Dynamics Inner Circle and President’s Club Awards (2005-2013)This award is granted to a very small Group of partners and it is known as “Inner Circle”. It represents the most prominent Partners whose performance places them in the highest level of recognition a business of our type can aspire; it is formed by the top 1% of Microsoft Dynamics partners worldwide. Since 2001, GCG has received it eight times (2012 , 2010, 2008 , 2007, 2005 , 2004, 2002 , 2001).

Microsoft Dynamics President’s Club.

All Microsoft Dynamics Partners who each year grow their business and which their level of performance is among the best 5% of the channel worldwide, they are recognized as "President's Club". GCG has obtained this award consecutively for the past fourteen years.

Microsoft Gold Certi�ed Partner en AX, CRM y SL

This is the highest certi�cation level a Partner from Microsoft can receive and it takes place every year. This is to ensure they maintain their sta� with the experience and knowledge necessary to deploy successful implementations. GCG has maintained this level of certi�cation for the past thirteen years in a row.

Awards and Recognition

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Strategic Alliances

With customers across 30 countries and many Microsoft Inner-Circle and President's Club partners, ZAP is focused on delivering rapidly deployed, business-focused business intelligence software and solutions.

Unlike other BI companies that are just focused on features and functionality, ZAP focuses primarily on what is needed for rapid uptake and e�ective use of BI across the enterprise. ZAP applications have state-of-the-art features and its essential di�erence is they focus on the content itself; which can be immediately made available to the users. This removes the burden of the end-user from trying to �gure out �rst how to use the software provided, and second, what questions they should try to answer with the tools.

ZAP's software is such that BI content can be pre-built, packaged, maintained and reused. This allows ZAP and its business partners like GCG to apply their deep industry expertise and data analysis skills to create business intelligence solutions for applications (like Microsoft Dynamics) with speci�c industry focuses with BI deployments that are rapid, deliver immediate business outcomes and are tailored for each user in an enterprise.

Nom2001 is a comprehensive Payroll, HR and Social Security system. We o�er this product as a complement to Microsoft Dynamics AX. It has been designed and developed for Mexican mid-sized companies and is one of the top leaders in the market.

Luciano BesoyGeneral Manager

Bodegas la Negrita

“Now that the project has been released with AX and ZAP BI, I’m very happy to con�rm that our expectations have been exceeded and our project goals have

been met. GCG’s guidance and support during the time of implementation was crucial. The team of consultants had a deep understanding of our company

and it is really a big pleasure for us to have GCG as our IT strategic partner”

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Our Customers

Construction and Real Estate Developers

Lumbreras y TúnelesMexicana de Presfuerzo

Promotora CBG Proyectos y Construcciones URISA

Servicios en Cemento y Concreto (SECEYCO)

Distribution

Alpezzi ChocolatesAvante

Chilim Balam CiTROJUGO

Comercial AnforamaDeportes Martí (Sport City)

Empacadora DILUSAEquipos de Gás

Farmacia GuadalajaraFlint Mexicana

Grupo IbarraHollister

Home Interiors de MéxicoHunter Douglas

ITW WeldingLeviton

Moto Repuestos MonterreyOkidata de México

Pastelería ChamplittePromotora de Resistencias

Radio Shack de MéxicoSellcom Solutions

Sello Rojo - Lechera GuadalajaraSNF Floerger México

Travers ToolViva Optique de México

WMWWurth México

Education Instituto Tecnológico Autónomo de MéxicoThe Anglo Mexican FoundationUniversidad Latinoamericana Banking and Finance

Banco Credir SuisseBNP ParíbasCecobanCrédito RealFinanciera IndependenciaGrupo Elektra Punto Casa de BolsaGrupo Financiero MifelGrupo FinterraHITOIntercam Casa de BolsaKuspit Casa de BolsaMaxiprendaMira FinancieraMonex Grupo FinancieroNAVIX de MéxicoPagaTodoPROSERV (Banco ITAU)Protego AsesoresServicios Financieros EQUPATUNIFIN FinancieraValores MexicanosVision Fund MéxicoZendere Holdings

Media and Entertainment

Club ChivasExperiencias XcaretGrupo Vía DelphiProductora y Comercializadora de Televisión

Our Customers

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Public Sector

Agencia Nacional de SeguridadCOFEPRIS

Comisión Nacional de los Derechos IndígenasIMSS

Secretaría de Comunicaciones y TransportesSecretaría de Salud

Sociedad Hipotecaria Federal

Process Manufacturing

Alta Tecnología en Tubos de CartónCelulosa y Papel del Bajío

Desarrollo Corporativo IDESAElectro Industrias Asociadas

Expo Pack de México Flint MexicanaFoli de México

FransluxIndustria Farmacéutica Andrómaco

Ingeniería Aplicada a Construcciones Industriales Grupo IDISA

Muebles Nueva BizcayaPlasti-Evases

PTE Compounding de MéxicoQMAX de México

Química BlantexRancho el 17

Servicios Administrativos Calidra

Discrete Manufacturing

EMDOEtiflex

Grupo Perfex Mitsubishi Electric de México

Tex No Tej

Retail

Boutique Sr. Frogs Galerías el TriunfoGamer Retail Stores (Game Zone)Watch my Watch

Professional Services

Arquitectura FiscalBacher ZoppiBasham, Ringe y CorreaEnlaces y Comunicaciones DigitalesMantenimiento Express MarítimoQMAX México

Services Administradora OMBER Agencia Funeraria GayossoApligenCoexpan MéxicoDocSolutionsEcco Servicios de PersonalExtrusiones MetálicasFerrocarriles SuburbanosGasoductos ServiciosGrupo Diagnóstico Médico ProaHeliservicios CampecheHotelera Plaza DalíIngeniería y Mantenimiento IndustrialInsumos InternacionalesIntercomInternacional de SistemasIPADEKidde de MéxicoMendóza Sánchez Agencia AduanalMitsubishi Electric de MéxicoNEC de MéxicoNorgrenNormalización y Certificación ElectrónicaRed AmbientalSaam Remolques

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Our Customers

Services

Servicios Corporativos BALServicios Empresariales Zimag

TEC ElectrónicaTécnica Eléctrica de Parral

Terminal Marítima de Mazatlán Transportes Bonampak

Ciudad de México:Calderón de la Barca No. 22 Colonia Polanco, Del. Miguel Hidalgo C.P.11560, México D.F.

+52 (55) 5279 2030 info@gcg.com.mx

Guadalajara:Isabel la Católica No. 363 Colonia Vallarta Norte, Guadalajara C.P.44690, Jalisco.

+52 (33) 3121 0898 info@gcg.com.mx