amendments voted through by imco committee on telecoms single market package

8/13/2019 Amendments voted through by IMCO Committee on Telecoms Single Market package

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EUROPEAN PARLIAMENT 2009 - 2014

Committee on the Internal Market and Consumer Protection

2013/0309(COD)

22.01.2014

FINAL COMPROMISE AMENDMENTS1 - 19

Draft opinion

Malcolm Harbour

(PE522.939v01)

on the proposal for a regulation of the European Parliament and of the Counil

la!ing do"n measures onerning the European single mar#et for eletroni

ommuniations and to ahieve a Conneted Continent$ and amending

%iretives 2002&20&EC$ 2002&21&EC and 2002&22&EC and 'egulations (EC) o

1211&2009 and (E) o 531&2012

(C*+(2013)0,2- C-/02,-&2013 2013&0309(C*%))

() ssoiated ommittee 'ule 50 of the 'ules of Proedure

+111222E.do PE123.123v02/00

EN United in diversity EN



+ComegCompr

PE123.123v01/00 2&3- +123123E.do

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Amendment 1

Rapporteur, EPP, S&D, ALDE, Greens/EA, E!R

Compromise amendment replaing +s 25 (Creut6mann)$ 2, (7ar8our)$ 2- (astos)

Proposal for a re"ulation

Article #$ % para"rap 1 % point 1 b 'ne()

%iretive 2002&22&ECrtile 20 paragraph 1 a (ne")

Text proposed by the Commission Amendment

(1b) In Article 20, the following

paragraph is inserted:

“-1a. Meber !tates shall ens"re that the

inforation referred to in paragraphs 1

and 1a is pro#ided prior to contract

concl"sion in a clear, coprehensi#e and

easil$ accessible anner and witho"t

pre%"dice to the re&"ireents set o"t in

the 'ons"er ights irecti#e1*

regarding off-preises+ distance

contracts. he cons"er and other end-

"ser so re&"esting shall ha#e access to a

cop$ of the contract on a d"rable

edi".

Meber !tates a$ aintain or

introd"ce in their national law lang"age

re&"ireents regarding the contract"alinforation, so as to ens"re that s"ch

inforation is easil$ "nderstood b$ the

cons"er or other end-"ser so

re&"esting.

1* irecti#e 2011+/+ of the "ropean

arliaent and of the 'o"ncil of 23

4ctober 2011 on cons"er rights,

aending 'o"ncil irecti#e 5/+1/+'

and irecti#e 1555+66+' of the "ropean arliaent and of the 'o"ncil

and repealing 'o"ncil irecti#e

3+377+' and irecti#e 57+7+' of the

"ropean arliaent and of the 'o"ncil

(48 9 /06, 22.11.2011, p. 6).;

*r. en

+123123E.do 3&3- PE123.123v01/00

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Amendment *


Compromise amendment replaing +s 2 (7ar8our)$ 29 (:ergnaud)

CA has also taken into consideration the following AMs tabled to other articles of the

proposed regulation: 251 !ngstr"m#$ 252 !ngstr"m#$ 25% !ngstr"m#$ 255 !ngstr"m#$ 25&

!ngstr"m#$ 25' (eidenhol)er#$ 25* !ngstr"m#$ 2&+ (eidenhol)er#


Article #$ % para"rap 1 % point 1 c 'ne() and related recitals

%iretive 2002&22&EC

rtile 20 paragraph 1

,resent text Amendment

(1c) Article 20(1) is replaced b$ the

following:

;1. +em8er <tates shall ensure that$ "hensu8sri8ing to servies providing

onnetion to a pu8li ommuniations

net"or# and&or pu8lil! availa8le

eletroni ommuniations servies$

onsumers$ and other end/users so

re=uesting$ have a right to a ontrat "ith

an underta#ing or underta#ings providing

suh onnetion and&or servies. >he

ontrat shall speif! in a clear,

coprehensi#e and easil$ accessible for

at least:

;1. +em8er <tates shall ensure that$ "hensu8sri8ing to servies providing

onnetion to a pu8li ommuniations

net"or# and&or pu8lil! availa8le

eletroni ommuniations servies$

onsumers$ and other end/users so

re=uesting$ have a right to a ontrat "ith

an underta#ing or underta#ings providing

suh onnetion and&or servies. >he

ontrat shall speif! at least the following

inforation:

(a) the identit! and address of the

underta#ing?

(a) the identit!$ address and contact

inforation of the underta#ing and, if

different, the address and contact

inforation for an$ coplaints?

(8) the servies provided$ inluding in

partiular$

(8) the ain characteristics of the servies

provided$ inluding in partiular$

@ the specific tariff plan or tariff plans to

which the contract applies and, for each

s"ch tariff plan, the t$pes of serviesoffered, incl"ding the #ol"es of

co"nications<

@ whether or not aess to emergen!

servies and aller loation inforation is

being pro#ided $ and an! limitations on the

provision of emergen! servies under

rtile 2,$

= aess to inforation on emergen!

servies and aller loation for all rele#ant

ser#ices offered $ and an! limitations on the

provision of emergen! servies under

rtile 2,$

= inforation on an$ other conditions

liiting access to and+or"se of ser#ices

PE123.123v01/00 4&3- +123123E.do

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and applications, where s"ch conditions

are peritted "nder national law in

accordance with 'o"nit$ law,

@ the minimum servie =ualit! levels

offered$ namel! the time for the initial

onnetion and$ "here appropriate$ other

=ualit! of servie parameters$ as defined 8!the national regulator! authorities$

@ the minimum servie =ualit! levels

offered$ namel! the time for the initial

onnetion and$ "here appropriate$ other

=ualit! of servie parameters$ as defined 8!the national regulator! authorities$

@ inforation on an$ proced"res p"t in

place b$ the "nderta>ingto eas"re and

shape traffic so as to a#oid filling or

o#erfilling a networ> lin>, and

inforation on how those proced"res

co"ld ipact on ser#ice &"alit$,

= the t!pes of aintenance ser#ice

offered and ustomer support servies

provided$ as well as the means of

ontating these servies$

@ the t!pes of after-sales ser#ices,

aintenance ser#ices and ustomer

support servies provided$ incl"ding,

where feasible, technical inforation for

the proper f"nctioning of the end-"ser?s

chosen terinal e&"ipent, the

conditions and charges for those ser#ices,

and the means of ontating those servies$

= an! restritions imposed 8! the provider

on the use of terminale=uipment supplied?

= an! restritions imposed 8! the provider

on the use of terminal e=uipment supplied$

incl"ding inforation on "nloc>ing the

terinal e&"ipent and an$ charges

in#ol#ed if the contract is terinatedbefore the end of the ini" contract

period ?

() "here an o8ligation eAists under rtile

25$ the su8sri8erBs options as to "hether

or not to inlude his or her personal data in

a diretor!$ and the data concerned ?

() "here an o8ligation eAists under rtile

25$ the su8sri8erBs options as to "hether

or not to inlude his or her personal data in

a diretor!$ and their abilit$ to #erif$,

correct or withdraw their entr$?

(d) details of pries and tariffs$ the means

8! "hih up/to/date information on all

applia8le tariffs and maintenane hargesma! 8e o8tained , pa$ent ethods

offered and an$ differences in costs d"e

to pa$ent ethod ?

(d) details of pries and tariffs incl"ding

ta@es and additional charges that a$

possibl$ be le#ied $ and the means 8! "hihup/to/date information on all applia8le

tariffs and maintenane harges ma! 8e

o8tained<

(da) pa$ent ethods offered and an$

differences in costs d"e to the pa$ent

ethod chosen, and a#ailable facilities to

safeg"ard bill transparenc$ and onitor

the le#el of cons"ption?

(e) the duration of the ontrat and the (e) the duration of the ontrat and the

+123123E.do 5&3- PE123.123v01/00

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onditions for rene"al and termination of

servies and of the ontrat$ inluding

onditions for rene"al and termination of

servies and of the ontrat$ inluding

@ an! minimum usage or duration

re=uired to 8enefit from promotional terms$

@ an! minimum usage or duration

re=uired to 8enefit from promotional terms$

@ an! harges related to porta8ilit! of

num8ers and other identifiers$

@ an! harges related to switching and

porta8ilit! of num8ers and otheridentifiers$ incl"ding copensation and

ref"nd arrangeents for dela$ or ab"se

of switching<

@ an! harges due on termination of the

ontrat$ inluding an! ost reover! "ith

respet to terminal e=uipment$

@ an! harges due on earl$ termination of

the ontrat$ inluding an! ost reover!

"ith respet to terminal e=uipment$ on the

basis of c"stoar$ depreciation ethods,

and other prootional ad#antages, on a

pro rata teporis basis$

(f) an! ompensation and the refundarrangements "hih appl! if ontrated

servie =ualit! levels are not met?

(f) an! ompensation and the refundarrangements , incl"ding, where

applicable, an e@plicit reference to

stat"tor$ rights of the cons"er "hih

appl! if ontrated servie =ualit! levels

are not met?

(g) the means of initiating proedures for

the settlement of disputes in aordane

"ith rtile 34?

(g) the means of initiating proedures for

the settlement of disputes , incl"ding cross-

border disp"tes, in aordane "ith rtile

34<

(ga) details on how disabled end-"serscan obtain inforation on prod"cts and

ser#ices designed for the?

(h) the t!pe of ation that might 8e ta#en

8! the underta#ing in reation to seurit!

or integrit! inidents or threats and

vulnera8ilities.

(h) the t!pe of ation that might 8e ta#en

8! the underta#ing in reation to seurit!

or integrit! inidents or threats and

vulnera8ilities.

+em8er <tates ma! also re=uire that the

ontrat inlude an! information "hih

ma! 8e provided 8! the relevant pu8li

authorities for this purpose on the use ofeletroni ommuniations net"or#s and

servies to engage in unla"ful ativities or

to disseminate harmful ontent$ and on the

means of protetion against ris#s to

personal seurit!$ priva! and personal

data$ referred to in rtile 21(4) and

relevant to the servie provided.;

+em8er <tates ma! also re=uire that the

ontrat inlude an! information "hih

ma! 8e provided 8! the relevant pu8li

authorities for this purpose on the use ofeletroni ommuniations net"or#s and

servies to engage in unla"ful ativities or

to disseminate harmful ontent$ and on the

means of protetion against ris#s to


data$ referred to in rtile 21(4) and

relevant to the servie provided.;

*r. en

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Recital +a 'ne()


(a) he processing of personal data

pro#ided for in this eg"lation sho"ld be

s"b%ect to applicable nion law, in

partic"lar irecti#e 53+6+'of the

"ropean arliaent and of the

'o"ncil 22a and irecti#e 2002+3+' of

the "ropean arliaent and of the

'o"ncil 22b , and to national law.

22a irecti#e 53+6+' of the "ropean

arliaent and of the 'o"ncil of 26

4ctober 1553 on the protection of

indi#id"als with regard to the processing

of personal data and on the free

o#eent of s"ch data (48 9 21,

2/.11.1553, p. /1).

22b irecti#e 2002+3+' of the "ropean

arliaent and of the 'o"ncil

of 12 8"l$ 2002 concerning the processing of personal data and the

protection of pri#ac$ in the electronic

co"nications sector (irecti#e on

pri#ac$ and electronic co"nications)

(48 9 201, /1.7.2002, p. /7).

*r. en


Recital -


(54) Providers of eletroni

ommuniations to the pu8li should

(54) Providers of eletroni


2

2

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inform end/users ade=uatel! inter alia on

their servies and tariffs$ =ualit! of servie

parameters$ aess to emergen! servies

and an! limitation$ and the hoie of

servies and produts designed for disa8led

onsumers. >his information should 8e

provided in a lear and transparent mannerand 8e speifi to the +em8er <tates "here

the servies are provided$ and in the event

of an! hange$ 8e updated. Providers

should 8e eAempted from suh information

re=uirements as regards those offers "hih

are individuall! negotiated.

inform end/users ade=uatel! inter alia on

their servies and tariffs$ =ualit! of servie

parameters$ aess to emergen! servies

and an! limitation$ and the hoie of

servies and produts designed for disa8led

onsumers. In the case of tariff plans with

a predefined #ol"e of co"nications,this sho"ld also incl"de inforation on

the abilit$ of cons"ers and other end-

"sers so re&"esting to roll-o#er an$

"n"sed #ol"e of the pre#io"s billing

period into the c"rrent billing period. >his

information should 8e provided in a lear

and transparent manner and 8e speifi to

the +em8er <tates "here the servies are

provided$ and in the event of an! hange$

8e updated. Providers should 8e eAempted

from suh information re=uirements asregards offers "hih are individuall!

negotiated.

*r. en


Recital .


(5-) Dith respet to terminal e=uipment$

ontrats should speif! an! restritions

imposed 8! the provider on the use of the

e=uipment$ for eAample 8! "a! of <F+/

lo#ingG mo8ile devies$ and an! harges

due on termination of the ontrat prior to

the agreed eApir! date. o harges should

8e due after eApir! of the agreed ontrat

duration.

(5-) Dith respet to terminal e=uipment$

ontrats should speif! an! restritions

imposed 8! the provider on the use of the

e=uipment$ for eAample 8! "a! of <F+/

lo#ingG mo8ile devies$ and an! harges

due on termination of the ontrat prior to

the agreed eApir! date. o harges should

8e due after eApir! of the agreed ontrat

duration. 'ontracts sho"ld also specif$

the t$pes of after-sales ser#ices,

aintenance ser#ices and c"stoer

s"pport ser#ices pro#ided. hene#er

possible, this inforation sho"ld incl"de

technical inforation, pro#ided on

deand, concerning the proper

f"nctioning of the end-"ser?s chosen

terinal e&"ipent. ro#ided that no

technical incopatibilit$ has been

identified, this inforation sho"ld be

PE123.123v01/00 &3- +123123E.do

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pro#ided free of charge.

*r. en

Amendment #Rapporteur, EPP, S&D, ALDE, Greens/EA, E!R

Compromise amendment replaing +s 290 (rapporteur)$ 291 (Creut6mann$ o##egaard)$

292 (:ergnaud)$ -- (Creut6mann)$ - (EngstrHm)


proposed regulation: 251 !ngstr"m#$ 252 !ngstr"m#$ 25% !ngstr"m#$ 25+ !ngstr"m#, 255

!ngstr"m#$ 25& !ngstr"m#$ 25' (eidenhol)er#$ 25* !ngstr"m#$ 25- !ngstr"m#$ 2&1

.erheyen$ Collin/0ang#$ 2&+ (eidenhol)er#


Article #$ % para"rap 1 % point 1 d 'ne() and related recitals%iretive 2002&22&EC

rtile 20 paragraph 1 a (ne")


(1d) In Article 20, the following

paragraph is inserted:

“1a. In addition to the inforation

referred to in paragraph 1, if the contract

incl"des the pro#ision of internet accessser#ices, that contract shall also incl"de

the following inforation:

(a) details of "nit data pricing plans,

pricing plans for b"l> data and an$

applicable thresholds related to the

specific tariff plan or tariff plans to which

the contract applies. Bor data #ol"es

abo#e thresholds, "nit or b"l> pricing on

an ad hoc or lasting basis and an$ data

speed liitations that a$ be applied to

the specific tariff plan or tariff plans to

which the contract applies<

(b) how end-"sers can onitor the

c"rrent le#el of their cons"ption,

whether and how an$ #ol"ntar$ liits can

be set<

(c) for fi@ed data lin>s, the norall$

a#ailable and ini" e@pected

download and "pload speed at the ain

+123123E.do 9&3- PE123.123v01/00

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location of the end-"ser<

(d) for obile data lin>s, the estiated

and ini" e@pected download and

"pload speed when connected thro"gh the

pro#ider?s wireless networ> in the end-

"ser?s Meber !tate of residence<

(e) other &"alit$ of ser#ice paraeters, as

set o"t in accordance with Article 26 (2)

of eg"lation (CCC)* <

(f) inforation on an$ proced"res p"t in

place b$ the pro#ider to eas"re and

shape traffic incl"ding an indication of

the "nderl$ing co"nication inspection

ethods "sed for reasonable traffic

anageent eas"res and inforation

on how those proced"res co"ld ipact on

ser#ice &"alit$, end-"sers? pri#ac$ and the

protection of personal data< and

(g) a clear and coprehensible

e@planation as to how an$ #ol"e

liitation, the speed and other &"alit$ of

ser#ice paraeters a$ in practice ha#e

an ipact on internet access ser#ices, in

partic"lar the "se of content, applications

and ser#ices.

* eg"lation () Do CCC+20CC of the


'oission of ...... la$ing down eas"res

concerning the "ropean single ar>et

for electronic co"nications and to

achie#e a 'onnected 'ontinent, and

aending irecti#es 2002+20+',

2002+21+' and 2002+22+' and

eg"lations (') Do 1211:2005 and ()

Do 3/1+2012 (48 9 CCC, CC.CC.20CC,

p. C).;

*r. en


Recital -+


(4) :olume/8ased tariffs should 8e

(4) :olume/8ased tariffs should 8e

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onsidered ompati8le "ith the priniple of

an open internet as long as the! allo" end/

users to hoose the tariff orresponding to

their normal data onsumption 8ased on

transparent information a8out the

onditions and impliations of suh hoie.

t the same time$ suh tariffs shouldena8le providers of eletroni

ommuniations to the pu8li to 8etter

adapt net"or# apaities to eApeted data

volumes. Ft is essential that end/users are

full! informed 8efore agreeing to an! data

volume or speed limitations and the tariffs

applia8le$ that the! an ontinuousl!

monitor their onsumption and easil!

a=uire eAtensions of the availa8le data

volumes if desired.

onsidered ompati8le "ith the priniple of

an open internet as long as the! allo" end/

users to hoose the tariff orresponding to

their normal data onsumption 8ased on

transparent information a8out the

onditions and impliations of suh hoie.

t the same time$ suh tariffs shouldena8le providers of eletroni

ommuniations to the pu8li to 8etter

adapt net"or# apaities to eApeted data

volumes. Ft is essential that end/users are

full! informed 8efore agreeing to an! data

volume or speed limitations and the tariffs

applia8le$ and that the! an ontinuousl!

monitor their onsumption and easil!

a=uire eAtensions of the availa8le data

volumes if desired. he contract"al data

#ol"es and speeds offered sho"ld not beaffected b$ an$ additional specialised

ser#ice agreeents concl"ded b$ the end-

"ser, ha#ing regard to the pro#isions of

Article 2/ of eg"lation CCC* on 4pen

Internet Access, which pro#ide that an$

offers of specialised ser#ices "st be in

addition to internet access ser#ices, where

applicable and not to the aterial

detrient of their a#ailabilit$ and &"alit$.








2002+21+' and 2002+22+' and

eg"lations (') Do 1211:2005 and ()

Do 3/1+2012 (48 9 CCC, CC.CC.20CC,

p. C).;

*r. en


Recital $

+123123E.do 11&3- PE123.123v01/00

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(5,) Contrats are an important means

of giving end/users a high level of

transparen! of information and legal

ertaint!. Providers of eletroniommuniations to the pu8li should give

end/users lear and omprehensi8le

information on all essential elements of the

ontrat 8efore the end/user is 8ound 8!

the ontrat. >he information should 8e

mandator! and not 8e altered eAept 8!

su8se=uent agreement of the end/user and

the provider. >he Commission and several

national regulator! authorities reentl!

found onsidera8le disrepanies 8et"een

the advertised speed of internet aess

servies and the speed atuall! availa8le to

end/users. Providers of eletroni


therefore inform end/users$ prior to the

onlusion of the ontrat$ of the speed and

other =ualit! of servie parameters "hih

the! an realistiall! deliver at the end/

userBs main loation.

(5,) Contrats are an important means

of giving end/users a high level of

transparen! of information and legal

ertaint!. Providers of eletroniommuniations to the pu8li should give

end/users lear and omprehensi8le

information on all essential elements of the

ontrat 8efore the end/user is 8ound 8!

the ontrat. >he information should 8e

mandator! and not 8e altered eAept 8!

su8se=uent agreement of the end/user and

the provider. >he Commission and several

national regulator! authorities reentl!

found onsidera8le disrepanies 8et"een

the advertised speed of internet aessservies and the speed atuall! availa8le to

end/users. Providers of eletroni


therefore inform end/users$ prior to the

onlusion of the ontrat$ of the speed and

other =ualit! of servie parameters "hih

the! an realistiall! deliver at the end/

userBs main loation. Bor fi@ed and obile

data lin>s, norall$ a#ailable speed is the

speed of a co"nications ser#ice that a

cons"er co"ld e@pect to recei#e ost ofthe tie when accessing the ser#ice,

regardless of the tie of da$. Dorall$

a#ailable speed wo"ld be deri#ed fro

estiated speed ranges, speed a#erages,

pea>-ho"r speed and inial speed. he

ethodolog$ wo"ld be established in

E' g"idelines and reg"larl$

re#iewed and "pdated to reflect

technolog$ and infrastr"ct"re e#ol"tion.

Meber !tates shall ens"re that pro#iders

enable end-"sers to ha#e access to

coparable inforation on the co#erage

of the obile networ>s, incl"ding

different technologies in their Meber

!tate, prior to the concl"sion of the

contract, to enable the to a>e

infored p"rchasing decisions.

*r. en

PE123.123v01/00 12&3- +123123E.do

EN



Amendment -


Compromise amendment replaing +s 25 (7ar8our)$ 294 (Creut6mann)


proposed regulation: 2%* bermayr#


Article #$ % para"rap % point 1 f 'ne()

%iretive 2002&22&EC

rtile 20 paragraph 2 a (ne")


(1f) In Article 20, the following

paragraph is added:

“2a. E' shall iss"e g"idelines for the

establishent of standard contract"al

inforation teplates containing the

inforation re&"ired b$ paragraphs 1

and 1a of this Article.

Dational reg"lator$ a"thorities a$

specif$ additional re&"ireents on the

content, for and anner of the

contract"al inforation to be p"blished,

incl"ding in partic"lar data deli#er$

speeds, ta>ing "tost acco"nt of the

E' g"idelines for on the

eas"reent ethods and the content,

for and anner of the inforation to be

p"blished, as set o"t in Article 21(/a).;

*r. en

Amendment

Rapporteur, EPP, Greens/EA, ALDE, E!R

Compromise amendment replaing +s 293 (+anders)$ 295 (rapporteur)$ 29, (:ergnaud)$

29- (Creut6mann)$ 30 (astos)


proposed regulation:reens3!4A3!4A 2'1 !ngstr"m#$ 2'2 bermayr#$ 2'% bermayr#$

2'+ bermayr# 2'5 !ngstr"m#$ 2'& !ngstr"m#

+123123E.do 13&3- PE123.123v01/00

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Article #$ % para"rap 1 % point 1 " 'ne()

%iretive 2002&22&EC

rtile 20 a (ne")


(1g) he following Article is inserted:

FArticle 20a

'ontract d"ration and terination

1. Meber !tates shall ens"re that the

a@i" d"ration of contracts

concl"ded between cons"ers and

pro#iders of electronic co"nications to

the p"blic is 26 onths. ro#iders of

electronic co"nications to the p"blicshall offer end-"sers the possibilit$ of 12

onth contracts.

2. he cons"er shall ha#e the right to

withdraw fro a distance or off preises

contract within 16 da$s after its

concl"sion in accordance with irecti#e

2011+/+.

/. here a contract or national law

pro#ides for contract periods with a fi@ed

ter (as opposed to a ini" ter) to

be a"toaticall$ rolled o#er, the pro#ider

of electronic co"nications to the

p"blic shall infor the cons"er in d"e

tie so that the cons"er has at least one

onth to oppose s"ch a"toatic roll-

o#er. If the cons"er does not oppose

s"ch a"toatic roll-o#er, the contract

shall be deeed to be a peranent rolling

contract which can be terinated b$ the

cons"er, at an$ tie with a one-onthnotice period and witho"t inc"rring an$

costs e@cept the cost of pro#iding ser#ice

d"ring the notice period.

6. Meber !tates shall ens"re that

cons"ers ha#e the right to terinate

their contract witho"t inc"rring an$ costs

"pon recei#ing notice of changes in the

contract"al conditions proposed b$ the

pro#ider of electronic co"nications to

the p"blic "nless the proposed changes

PE123.123v01/00 14&3- +123123E.do

EN



are e@cl"si#el$ to the benefit of the end-

"ser . ro#iders shall gi#e cons"ers

ade&"ate notice, not less than one onth,

of an$ s"ch change, and shall infor

the at the sae tie of their right to

terinate their contract witho"t inc"rring

an$ costs if the$ do not accept the newcontract"al conditions. aragraph 2 shall

appl$ "tatis "tandis.

3. An$ significant discrepanc$,

contin"o"s or reg"larl$ rec"rring,

between the act"al perforance

regarding speed or other &"alit$ of ser#ice

paraeters and the perforance

indicated b$ the pro#ider of electronic

co"nications to the p"blic in

accordance with Article 20 shall bedeeed to constit"te non-conforit$ of

perforance for the p"rposes of

deterining the reedies a#ailable to the

cons"er in accordance with national

law.

. Meber !tates shall ens"re that a

s"bscription to additional ser#ices

pro#ided b$ the sae pro#ider of

electronic co"nications to the p"blic

shall not re-start the initial contract

period "nless the additional ser#ices areoffered at a special prootional price

a#ailable onl$ on condition that the

e@isting contract period is re-started.


pro#iders of electronic co"nications to

the p"blic appl$ conditions and

proced"res for contract terination

which do not raise obstacles to or

disincenti#es against changing ser#ice

pro#iders.?

. If a b"ndle of ser#ices offered to

cons"ers coprises at least a

connection to an electronic

co"nications networ> or an electronic

co"nications ser#ice, the pro#isions of

this Article shall appl$ to all eleents of

the b"ndle.

5. Meber !tates a$ aintain or

introd"ce additional re&"ireents to

ens"re a higher le#el of cons"er

+123123E.do 15&3- PE123.123v01/00

EN



protection in relation to contracts to

which this Article applies.F

*r. en

Amendment $


Compromise amendment replaing +s 29 (>hun und 7ohenstein)$ 2- (7ar8our)$ 2

(7ar8our)$ 30 (7ar8our)$ 31 (7ar8our)$ 299 (Creut6mann)$ 300 (astos)$ 301 (7ar8our)$ 302

(Creut6mann$ o##egaard)$ 303 (:ergnaud)$ 304 (astos)


proposed regulation: 2+% !ngstr"m#$ 2%2 .erheyen#$ 2+1 all/,elc)#$ 2+- !ngstr"m#$

2%% bermayr#$ 2%+ bermayr#$ 2+2 !ngstr"m#$ 2+5 !ngstr"m#$ 2+& bermayr#$ 2%'

(eidenhol)er#$ 2++ (eidenhol)er#$ 2+- !ngstr"m#


Article #$ % para"rap 1 % point 1 'ne()

%iretive 2002&22&EC

rtile 21


(1h) Article 21 is replaced b$ the

following:

1. +em8er <tates shall ensure that nationalregulator! authorities are a8le to o8lige

underta#ings providing pu8li eletroni

ommuniations net"or#s and&or pu8lil!

availa8le eletroni ommuniations

servies to pu8lish transparent$

ompara8le$ ade=uate and up/to/date

information on applia8le pries and

tariffs$ on an! harges due on termination

of a ontrat and on standard terms and

onditions in respet of aess to$ and use

of$ servies provided 8! them to end/usersand cons"ers in aordane "ith nneA

FF. <uh information shall 8e pu8lished in a

lear$ omprehensive and easil! aessi8le

form. ational regulator! authorities ma!

speif! additional re=uirements regarding

the form in "hih suh information is to 8e

pu8lished.

1. +em8er <tates shall ensure thatnational regulator! authorities are a8le to

o8lige underta#ings providing pu8li

eletroni ommuniations net"or#s

and&or pu8lil! availa8le eletroni

ommuniations servies to pu8lish

transparent$ ompara8le$ ade=uate and up/

to/date information on applia8le pries

and tariffs$ on an! harges due on earl$

termination of a ontrat and on standard

terms and onditions in respet of aess

to$ and use of$ servies provided 8! them toend/users in aordane "ith nneA FF.

<uh information shall 8e pu8lished in a

lear$ omprehensive and easil! aessi8le

form and shall be "pdated reg"larl$. An$

differentiation in the conditions applied to

cons"ers and other end-"sers so

re&"esting shall be ade e@plicit. ational

regulator! authorities ma! speif!

additional re=uirements regarding the form

in "hih suh information is to 8e

PE123.123v01/00 1,&3- +123123E.do

EN



availa8le eletroni ommuniations

servies to inter alia

and&or pu8lil! availa8le eletroni

ommuniations servies to inter alia

(a) provide applia8le tariff information to

s"bscribers regarding an! num8er or

servie su8Iet to partiular priing

onditions? "ith respet to individual

ategories of servies$ national regulator!authorities ma! re=uire suh information to

8e provided immediatel! prior to

onneting the all?

(a) provide end-"sers with applia8le tariff

information regarding an! num8er or

servie su8Iet to partiular priing

onditions? "ith respet to individual

ategories of servies$ national regulator!authorities ma! re=uire suh information to

8e provided immediatel! prior to

onneting the all?

(b) infor s"bscribers of an$ change to

access to eergenc$ ser#ices or caller

location inforation in the ser#ice to

which the$ ha#e s"bscribed<

(b) pro#ide end-"sers with inforation on

access to eergenc$ ser#ices and caller

location for all rele#ant ser#ices offered,

and an$ liitations on the pro#ision of

eergenc$ ser#ices "nder Article 2, and

to ens"re that an$ changes are notified

witho"t dela$<

(c) infor s"bscribers of an$ change to

conditions liiting access to and+or "se of

ser#ices and applications, where s"ch

conditions are peritted "nder national

law in accordance with 'o"nit$ law<

(d) pro#ide inforation on an$

proced"res p"t in place b$ the pro#ider to

eas"re and shape traffic so as to a#oid

filling or o#erfilling a networ> lin>, and

on how those proced"res co"ld ipact onser#ice &"alit$<

(da) pro#ide inforation on internet

access ser#ices, where offered, specif$ing

the following:

(i) for fi@ed data lin>s, the norall$

a#ailable and ini" e@pected

download and "pload speed in the end-

"ser?s Meber !tate of residence< for

obile data lin>s, the estiated and

ini" e@pected download and "ploadspeed when connected thro"gh the

pro#ider?s wireless networ> in the end-

"ser?s Meber !tate of residence<

(ii) details of "nit data pricing plans,

pricing plans for b"l> data and an$

applicable thresholds. Bor data #ol"es

abo#e thresholds: "nit or b"l> pricing on

an ad hoc or lasting basis and an$ data

speed liitations that a$ be applied<

PE123.123v01/00 1&3- +123123E.do

EN



(iii) how end-"sers can onitor the

c"rrent le#el of their cons"ption,

whether and how an$ #ol"ntar$

liitations can be set<

(i#) a clear and coprehensible

e@planation as to how an$ data #ol"e

liitation, the speed and other &"alit$ of

ser#ice paraeters a$ in practice ha#e

an ipact on the "se of internet access

ser#ices, in partic"lar the "se of content,

applications and ser#ices<

(#) inforation on an$ proced"res p"t in

place b$ the pro#ider to eas"re and

shape traffic as defined in Article 2/(3) of

eg"lation (CCC)* incl"ding an

indication of the "nderl$ing

co"nication inspection ethods "sed for reasonable traffic anageent

eas"res and inforation on how those

proced"res co"ld ipact on ser#ice

&"alit$, end-"sersG pri#ac$ and the

protection of personal data<

(e) inform s"bscribers of their right to

determine "hether or not to inlude their

personal data in a diretor!$ and of the

t!pes of data onerned$ in aordane

"ith rtile 12 of %iretive 2002&5&EC(irecti#e on pri#ac$ and electronic

co"nications)? and

(e) inform onsumers$ and other end-"sers

where applicable, of their right to

determine "hether or not to inlude their

personal data in a diretor!$ and of the

t!pes of data onerned$ in aordane"ith rtile 12 of %iretive 2002&5&EC?

and

(f) regularl! inform disa8led s"bscribers of

details of produts and servies designed

for them.

(f) regularl! inform disa8led cons"ers,

and other end-"sers, where applicable$ of

details of produts and servies designed

for them and the eas"res ta>en to ens"re

e&"i#alence of access?

Ff deemed appropriate$ national regulator!

authorities ma! promote self or o/

regulator! measures prior to imposing an!o8ligation.

Ff deemed appropriate$ national regulator!

authorities ma! promote self/ or o/

regulator! measures prior to imposing an!o8ligation. Meber !tates a$ specif$

additional re&"ireents on the content,

for and anner of the inforation to be

p"blished, ta>ing "tost acco"nt of the

E' g"idelines referred to in

paragraph /a of this article.G

H/a .E$ (A 4B A9I'AI4D 4B

I! J9AI4D CCC*

A9ID), E', after cons"lting

sta>eholders and in close cooperation

+123123E.do 19&3- PE123.123v01/00

EN



with the 'oission, shall la$ down

general g"idelines for the ethods of

eas"ring the speed, the &"alit$ of

ser#ice paraeters to be eas"red (inter

alia a#erage #ers"s ad#ertised speeds<

&"alit$ as percei#ed b$ "sers), and the

ethods for eas"ring the o#er tie, aswell as the content, for and anner of

the inforation to be p"blished,

incl"ding possible &"alit$ certification

echaniss, in order to ens"re that end-

"sers, incl"ding disabled end-"sers, ha#e

access to coprehensi#e, coparable,

reliable and "ser-friendl$ inforation.

here appropriate, the paraeters,

definitions and eas"reent ethods set

o"t in Anne@ III a$ be "sed.

4. +em8er <tates ma! re=uire that the

underta#ings referred to in paragraph 3

distri8ute pu8li interest information free

of harge to e@isting and new s"bscribers,

"here appropriate$ 8! the same means as

those ordinaril! used 8! them in their

ommuniations with s"bscribers. Fn suh

a ase$ that information shall 8e provided

8! the relevant pu8li authorities in a

standardised format and shall $ inter alia$

over the follo"ing topis

4. +em8er <tates ma! re=uire that the

underta#ings referred to in paragraph 3

distri8ute pu8li interest information free

of harge to end-"sers, where appropriate,

8! the same means as those ordinaril! used

8! them in their ommuniations with end-

"sers. Fn suh a ase$ that information shall

8e provided 8! the relevant pu8li

authorities to the pro#iders of electronic

co"nications to the p"blic in a

standardised format and a$, inter alia$over the follo"ing topis

(a) the most ommon uses of eletroni

ommuniations servies to engage in

unla"ful ativities or to disseminate

harmful ontent$ partiularl! "here it ma!

preIudie respet for the rights and

freedoms of others$ inluding

infringements of op!right and related

rights$ and their legal onse=uenes? and

(a) the most ommon uses of eletroni

ommuniations servies to engage in

unla"ful ativities or to disseminate

harmful ontent$ partiularl! "here it ma!

preIudie respet for the rights and

freedoms of others$ inluding

infringements of data protection rights,

op!right and related rights$ and their legal

onse=uenes? and

(8) the means of protetion against ris#s to


data "hen using eletroni

ommuniations servies.

(8) the means of protetion against ris#s to


data "hen using eletroni

ommuniations servies.;





PE123.123v01/00 20&3- +123123E.do

EN






2002+21+' and 2002+22+' and

eg"lations (') Do 1211:+2005 and

() Do 3/1+2012 (48 9 CCC,

CC.CC.20CC, p. C).G

*r. en

Amendment .


Compromise amendment replaing +s 305 (7ar8our)$ 30, (Creut6mann$ o##egaard)$ 30-

(astos)


proposed regulation: 2&' !ngstr"m#$ 1+2 Tarabella$ tihler#


Article #$ % para"rap 1 % point 1 i 'ne()

%iretive 2002&22&EC

rtile 21 a (ne")


(1i) he following Article is inserted:

“Article 21a

'ontrol of cons"ption


pro#iders of electronic co"nications

offer cons"ers and end-"sers the facilit$

to onitor and control their "sage of

electronic co"nications ser#ices billed

on tie or #ol"e cons"ption. his

facilit$ "st incl"de:

(a) for pre-paid and post-paid ser#ices,access to tiel$ inforation on their

ser#ice cons"ption free of charge<

(b) for post-paid ser#ices, the abilit$ to set

free of charge a predefined financial cap

on their "sage, to re&"est notification

when a predefined proportion of the cap

and the cap itself has been reached, the

proced"re to be followed to contin"e

"sage if the cap is e@ceeded, and the

+123123E.do 21&3- PE123.123v01/00

EN



applicable pricing plans<

(c) iteised bills on a d"rable edi".

2. E' shall la$ down g"idelines for

the ipleentation of paragraph 1.

After ha#ing reached the financial liit

end-"sers shall contin"e to be able torecei#e calls and !M! essages and

access free-phone n"bers and

eergenc$ ser#ices b$ dialling the

"ropean eergenc$ n"ber 112 free of

charge "ntil the end of the agreed billing

period.

*r.

en

Amendment +

Rapporteur, EPP, S&D, ALDE, S&D, Greens/EA, E!R

Compromise amendment replaing +s 311 (Creut6mann)$ 312 (:ergnaud$ >ara8ella)$ 313

(EngstrHm)$ 314 (EngstrHm)$ 315 (EngstrHm)$ 31, (EngstrHm)


Article #$ % para"rap 1 % point * a 'ne()

%iretive 2002&22EC

rtile 2,


(2a) Article 2 is replaced b$ the

following:

;1. +em8er <tates shall ensure that all end/

users of the servie referred to in paragraph

2$ inluding users of pu8li pa! telephones$are a8le to all the emergen! servies free

of harge and "ithout having to use an!

means of pa!ment$ 8! using the single

European emergen! all num8er ;112;

and an! national emergen! all num8er

speified 8! +em8er <tates.

;1. +em8er <tates shall ensure that all end/

users of the servie referred to in paragraph

2$ inluding users of pu8li pa! telephonesare a8le to all the emergen! servies free

of harge and "ithout having to use an!

means of pa!ment$ 8! using the single

European emergen! all num8er ;112;

and an! national emergen! all num8er

speified 8! +em8er <tates.

1a (new). Meber !tates shall ens"re that

all "sers of pri#ate electronic

co"nication networ>s are able to call

the eergenc$ ser#ices, or, where

PE123.123v01/00 22&3- +123123E.do

EN



applicable, the internal eergenc$

ser#ices, free of charge, b$ "sing the

single "ropean eergenc$ call n"ber

H112G and an$ national eergenc$ call

n"ber specified b$ the Meber !tates.

2. +em8er <tates$ in onsultation "ithnational regulator! authorities$ emergen!

servies and providers$ shall ensure that

underta#ings providing end/users "ith an

eletroni ommuniations servie for

originating national alls to a num8er or

num8ers in a national telephone num8ering

plan provide aess to emergen! servies.

2. +em8er <tates$ in onsultation "ithnational regulator! authorities$ emergen!

servies and providers$ shall ensure that

underta#ings providing end/users "ith an

eletroni ommuniations servie for

originating national alls to a num8er or

num8ers in a national telephone num8ering

plan provide aess to emergen! servies.

3. +em8er <tates shall ensure that alls to

the single European emergen! all

num8er ;112; are appropriatel! ans"eredand handled in the manner 8est suited to

the national organisation of emergen!

s!stems. <uh alls shall 8e ans"ered and

handled at least as eApeditiousl! and

effetivel! as alls to the national

emergen! num8er or num8ers$ "here

these ontinue to 8e in use.

3. +em8er <tates shall ensure that alls to

the single European emergen! all

num8er ;112; are appropriatel! ans"eredand handled in the manner 8est suited to

the national organisation of emergen!

s!stems. <uh alls shall 8e ans"ered and

handled at least as eApeditiousl! and

effetivel! as alls to the national

emergen! num8er or num8ers$ "here

these ontinue to 8e in use.

he 'oission, in cons"ltation with the

rele#ant copetent a"thorities, shall

adopt a recoendation on perforanceindicators for Meber !tates. he

'oission shall e#er$ two $ears s"bit

a report on the effecti#eness of the

ipleentation of the "ropean

eergenc$ call n"ber F112F and on the

f"nctioning of the perforance

indicators. he first s"ch report shall be

s"bitted to the "ropean arliaent

and the 'o"ncil b$ the /1 eceber

2013.

4. +em8er <tates shall ensure that aess

for disa8led end/users to emergen!

servies is e=uivalent to that enIo!ed 8!

other end/users. +easures ta#en to ensure

that disa8led end/users are a8le to aess

emergen! servies "hilst travelling in

other +em8er <tates shall 8e 8ased to the

greatest eAtent possi8le on European

standards or speifiations pu8lished in

aordane "ith the provisions of rtile

1- of %iretive 2002&21&EC (Jrame"or#

4. +em8er <tates shall ensure that aess

for disa8led end/users to emergen!

servies is e=uivalent to that enIo!ed 8!

other end/users. +easures ta#en to ensure

that disa8led end/users are a8le to aess

emergen! servies "hilst travelling in

other +em8er <tates shall 8e 8ased to the

greatest eAtent possi8le on European

standards or speifiations pu8lished in

aordane "ith the provisions of rtile

1- of %iretive 2002&21&EC (Jrame"or#

+123123E.do 23&3- PE123.123v01/00

EN



%iretive)$ and the! shall not prevent

+em8er <tates from adopting additional

re=uirements in order to pursue the

o8Ietives set out in this rtile.

%iretive)$ and the! shall not prevent

+em8er <tates from adopting additional

re=uirements in order to pursue the

o8Ietives set out in this rtile.

5. +em8er <tates shall ensure that

underta#ings onerned ma#e aller

loation information availa8le free ofharge to the authorit! handling emergen!

alls as soon as the all reahes that

authorit!. >his shall appl! to all alls to the

single European emergen! all num8er

;112;. +em8er <tates ma! eAtend this

o8ligation to over alls to national

emergen! num8ers. Competent regulator!

authorities shall la! do"n riteria for the

aura! and relia8ilit! of the loation

information provided.

5. +em8er <tates shall ensure that

underta#ings onerned ma#e aller

loation information availa8le free ofharge to the authorit! handling emergen!

alls as soon as the all reahes that

authorit!. >his shall appl! to all alls to the

single European emergen! all num8er

;112;. +em8er <tates ma! eAtend this

o8ligation to over alls to national

emergen! num8ers. he "ropean

'oission shall ens"re that competent

regulator! authorities shall la! do"n

riteria for the aura! and relia8ilit! ofthe loation information provided in

accordance with aragraph 7 and ta>ing

"tost acco"nt of the E' g"idelines.

E$ ( onths after the A 4B

A9I'AI4D A9ID) E',

after cons"lting rele#ant sta>eholders and

in close cooperation with the

'oission, shall la$ down g"idelines

for the criteria for the acc"rac$ and

reliabilit$ of the caller location

inforation pro#ided to eergenc$ser#ices. hose g"idelines shall ta>e into

acco"nt the feasibilit$ of "sing a obile

terinal e&"ipped with a JD!! de#ices of

obile terinals in order to ipro#e the

acc"rac$ and reliabilit$ of the caller

location inforation of a 112 call.

,. +em8er <tates shall ensure that iti6ens

are ade=uatel! informed a8out the

eAistene and use of the single European

emergen! all num8er ;112;$ in partiularthrough initiatives speifiall! targeting

persons travelling 8et"een +em8er <tates.

,. +em8er <tates and the 'oission

shall ensure that iti6ens are ade=uatel!

informed a8out the eAistene and use of the

single European emergen! all num8er;112;$ in partiular through initiatives

speifiall! targeting persons travelling

8et"een +em8er <tates . he 'oission

shall s"pport and copleent Meber

!tates? action.

-. Fn order to ensure the effetive aess to

;112; servies in the +em8er <tates$ the

Commission$ having onsulted E'EC$

a$ adopt technical ipleenting

eas"res. 7o"ever$ these technical

-. Fn order to ensure the effetive aess to

;112; servies in the +em8er <tates$ the

Commission$ having onsulted E'EC$

shall be epowered to adopt delegated

acts in accordance with Article /7a

PE123.123v01/00 24&3- +123123E.do

EN



ipleenting measures shall 8e adopted

"ithout preIudie to$ and shall have no

impat on$ the organisation of emergen!

servies$ "hih remains of the eAlusive

ompetene of +em8er <tates.;

concerning caller location criteria and

>e$ perforance indicators on access to

112. 7o"ever$ these measures shall 8e

adopted "ithout preIudie to$ and shall

have no impat on$ the organisation of

emergen! servies$ "hih remains of the

eAlusive ompetene of +em8er <tates.;7a. he 'oission shall aintain a

database of .16 n"bers of "ropean

eergenc$ ser#ices to ens"re that the$ are

able to contact each other fro one

Meber !tate to another.

*r.

en


Article #$ % para"rap 1 % point * c 'ne()

%iretive 2002&22&EC

rtile 3-a (ne")


(2c) he following Article /7a is inserted:

Article /7a

@ercise of the delegation

1. he power to adopt delegated acts is

conferred on the 'oission s"b%ect to

the conditions laid down in this Article.

2. he power to adopt delegated acts

referred to in Article 2 shall be

conferred on the 'oission for an

indeterinate period of tie fro the

date of entr$ into force of eg"lation(CCC)*.

/. he delegation of power referred to in

Article 2 a$ be re#o>ed at an$ tie b$

the "ropean arliaent or b$ the

'o"ncil. A decision to re#o>e shall p"t

an end to the delegation of the power

specified in that decision. It shall ta>e

effect the da$ following the p"blication

of the decision in the 4fficial 8o"rnal of

the "ropean nion or at a later date

+123123E.do 25&3- PE123.123v01/00

EN



specified therein. It shall not affect the

#alidit$ of an$ delegated acts alread$ in

force.

6. As soon as it adopts a delegated act, the

'oission shall notif$ it si"ltaneo"sl$

to the "ropean arliaent and to the

'o"ncil.








2002+21+' and 2002+22+' and

eg"lations (') Do 1211:+2005 and

() Do 3/1+2012 (48 9 CCC,

CC.CC.20CC, p. C).G

*r. en

Amendment


Compromise amendment replaing +s 34 (7ar8our)$ 320 (7ar8our)$ 3, (7ar8our)$ 3-

(7ar8our)$ 3 (7ar8our)$ 319 (astos)$ 321 (Creut6mann)$ 324 (7ar8our)$ 323 (astos)$ 322(astos)$ 31 (+anders)


proposed regulation: 2*1 tihler$ Tarabella#$ 2*2 !ngstr"m#$ 2*% !ngstr"m#


Article #$ % para"rap 1 % point * d 'ne()

%iretive 2002&22&EC

rtile 30


(2c) Article /0 is replaced b$ the

following:

1. +em8er <tates shall ensure that all

su8sri8ers "ith num8ers from the national

telephone num8ering plan "ho so re=uest

an retain their num8er(s) independentl! of

the "nderta>ing providing the servie in

aordane "ith the provisions of Part C of

;1. +em8er <tates shall ensure that all

su8sri8ers "ith num8ers from the national

telephone num8ering plan "ho so re=uest

an retain their num8er(s) independentl! of

the pro#ider of electronic co"nications

to the p"blic providing the servie in

PE123.123v01/00 2,&3- +123123E.do

EN



nneA F. aordane "ith the provisions of Part C of

nneA F.G

2. ational regulator! authorities shall

ensure that priing 8et"een operators

and&or servie providers related to the

provision of num8er porta8ilit! is ost/

oriented$ and that diret harges tosu8sri8ers$ if an!$ do not at as a

disinentive for su8sri8ers against

hanging servie provider.

2. ational regulator! authorities shall

ensure that priing 8et"een operators

and&or servie providers related to the

provision of num8er porta8ilit! is ost/

oriented$ and that diret harges tosu8sri8ers$ if an!$ do not at as a

disinentive for su8sri8ers against

hanging servie provider.

3. ational regulator! authorities shall not

impose retail tariffs for the porting of

num8ers in a manner that "ould distort

ompetition$ suh as 8! setting speifi or

ommon retail tariffs.

3. ational regulator! authorities shall not

impose retail tariffs for the porting of

num8ers in a manner that "ould distort

ompetition$ suh as 8! setting speifi or

ommon retail tariffs.

;4. Porting of num8ers and their

su8se=uent ativation shall 8e arried out

"ithin the shortest possi8le time. In an$

case, s"bscribers "ho have onluded an

agreement to port a num8er to a ne"

"nderta>ing shall ha#e that num8er

ativated "ithin one "or#ing da!.

4. Porting of num8ers and their su8se=uent

ativation shall 8e arried out "ithin the

shortest possi8le time. Bor end-"sers "ho

have onluded an agreement to port a

num8er to a ne" pro#ider that num8er

shall be ativated "ithin one "or#ing da!.

Dithout preIudie to the first

su8paragraph$ ompetent national

authorities ma! esta8lish the glo8al proess

of porting of num8ers , ta>ing into aount

national pro#isions on contracts,

technical feasibilit$ and the need to

maintain ontinuit! of servie to the

s"bscriber . Fn an! event$ loss of servie

during the proess of porting shall not

eAeed one "or#ing da!. 'opetent

national a"thorities shall also ta>e into

acco"nt, where necessar$, eas"res

ens"ring that s"bscribers are protected

thro"gho"t the switching process and arenot s"ithed to another provider against

their "ill.

Dithout preIudie to the first

su8paragraph$ ompetent national

authorities ma! esta8lish the glo8al proess

of switching and porting of num8ers

ta>ing into acco"nt the E'

g"idelines referred to in paragraph 6b.

he$ shall ta>e into aount necessar$

end-"ser protection thro"gho"t the

switching process, the need to ens"re the

efficienc$ of s"ch a process for the end

"ser, the need to aintain contin"it$ of

ser#ice to the end "ser and the need to

ens"re that switching processes are not

harf"l to copetition. Fn an! event$ lossof servie during the proess of porting

shall not eAeed one "or#ing da!. nd-

"sers shall not be s"ithed to another

provider against their "ill.

+em8er <tates shall ensure that

appropriate santions on underta#ings are

provided for$ inluding an o8ligation to

ompensate su8sri8ers in ase of dela! in

porting or a8use of porting 8! them or on

their 8ehalf.;

+em8er <tates shall ensure that

appropriate santions on underta#ings are

provided for$ inluding an o8ligation to

ompensate su8sri8ers in ase of dela! in

porting , of not a>ing a#ailable

inforation necessar$ for porting in a

+123123E.do 2-&3- PE123.123v01/00

EN



tiel$ anner, or a8use of porting 8!

them or on their 8ehalf.;

6a. he recei#ing pro#ider of electronic

co"nications to the p"blic shall lead

the switching and porting process. nd-

"sers shall recei#e ade&"ate inforation

on switching before and d"ring the

switching process, and also iediatel$

after it is concl"ded.

6b. E' shall la$ down g"idelines on

all the odalities and proced"res of the

switching and porting process, in

partic"lar the respecti#e responsibilities

of the recei#ing and transferring pro#ider

in the process of switching and porting,

inforation to be pro#ided to cons"ers

d"ring that process, tiel$ terination ofan e@isting contract the ref"nd of an$

pre-pa$ents and effecti#e e-ail

forwarding ser#ices.

6c. If a b"ndle of ser#ices offered to

cons"ers coprises at least a

connection to an electronic

co"nications networ> or an electronic

co"nications ser#ice, the pro#isions of

this Article shall appl$ to all eleents of

the b"ndle.3. Meber !tates shall ens"re that

contracts concl"ded between cons"ers

and "nderta>ings pro#iding electronic

co"nications ser#ices do not andate

an initial coitent period that e@ceeds

26 onths. Meber !tates shall also

ens"re that "nderta>ings offer "sers the

possibilit$ to s"bscribe to a contract with

a a@i" d"ration of 12 onths

. itho"t pre%"dice to an$ ini"contract"al period, Meber !tates shall

ens"re that conditions and proced"res for

contract terination do not act as a

disincenti#e against changing ser#ice

pro#ider.

*r.

PE123.123v01/00 2&3- +123123E.do

EN



en

Amendment 10


Compromise amendment replaing +s 1 (rapporteur)$ 112 (Ke8hardt$ Lammerevert)$ 113

(<tihler)$ 114 (+anders)$ 115 (Creut6mann)


Article * % para"rap * % point 1-


(14) H internet aess servieG means a

pu8lil! availa8le eletroni

ommuniations servie that provides

onnetivit! to the internet$ and thereb$

connecti#it$ 8et"een virtuall! all end

points onneted to the internet$irrespetive of the net"or# technolog$

used?

(14) H internet aess servie? means a

pu8lil! availa8le eletroni

ommuniations servie that pro#ides

onnetivit! to the internet$ and 8et"een

virtuall! all end points onneted to the

internet$ irrespetive of the net"or#technologies or terinal e&"ipent used?

*r. en

Amendment 11

Rapporteur, EPP, E!R Compromise amendment replaing +s 2 (rapporteur)$ 11- (<tihler)$ 11 (Deidenhol6er)$

119 (:erheuen$ Collon/angen$ <h"a8)$ 120 (+anders)$ 121 (Creut6mann)


Article * % para"rap * % point 1


(15) H speialised servieG means an

eletroni ommuniations servie or an$

other ser#ice that pro#ides the capabilit$to access speifi ontent$ appliations or

servies$ or a om8ination thereof$ and

whose technical characteristics are

controlled fro end-to-end or pro#ides

the capabilit$ to send or recei#e data to or

fro a deterined n"ber of parties or

endpoints< and that is not mar#eted or

widel$ used as a su8stitute for internet

aess servie?

(15) ? speialised servie? means an

eletroni ommuniations servie$

optiised for speifi ontent$ appliationsor servies$ or a om8ination thereof$ b$

deplo$ing traffic anageent to ens"re

the appropriate le#el of networ> capacit$

and &"alit$, pro#ided o#er logicall$

distinct capacit$ and rel$ing on strict

adission control, with a #iew to sec"ring

enhanced &"alit$ characteristics which

are controlled fro end-to-end and that is

not mar#eted or used as a su8stitute for

internet aess servies?

+123123E.do 29&3- PE123.123v01/00

EN



*r. en

Amendment 1*

Rapporteur, EPP, S&D, ALDE, E!R

Compromise amendment replaing +s , (rapporteur)$ 1,0 (EngstrHm)$ 1,1 (<tihler)$ 1,2

(:ergnaud)$ 1,3 (Ke8hardt$ Lammerevert)$ 1,4 (Deidenhol6er)$ 1,5 (Creut6mann)$ 1,,(7ar8our)$ 1,- (Creut6mann)$ 1, (Ke8hardt$ Lammerevert)$ 1,9 (:egnaud)$ 1-0

(Deidenhol6er)$ 1-1 (astos)$ 1-2 (:erhe!en$ Collin/angen$ <h"a8)


Article *# % para"rap 1


1. End/users shall 8e free to aess and

distri8ute information and ontent$ run

appliations and use servies of theirhoie via their internet aess servie.

1. End/users shall 8e free to aess and

distri8ute information and ontent$ run

appliations$ and use de#ices$ servies andsoftware of their hoie , irrespecti#e of

their origin or destination, via their

internet aess servie.

nd-"sers shall be free to enter into

agreeents on data #ol"es and speeds

with pro#iders of internet access ser#ices

and, in accordance with an$ s"ch

agreeents relati#e to data #ol"es, to

a#ail of an$ offers b$ pro#iders of internet

content, applications and ser#ices.

Internet access ser#ice pro#iders shall not

restrict or pre#ent the "se b$ end-"sers of

an$ terinal e&"ipent to access and

distrib"te inforation and content #ia

their internet access ser#ice. his is

witho"t pre%"dice to the rights of Meber

!tates to grant indi#id"al rights of "se

"nder Article 3 of irecti#e 2002+20+'

and in accordance with irecti#e () Do

CCC+20CC.*

*irecti#e () Do CCC+20CC of the

"ropean arliaent and of the 'o"ncil

on the haronisation of the laws of the

Meber !tates relating to the a>ing

a#ailable on the ar>et of radio

e&"ipent 48 9 CCC, CC.CC.20CC, p.

C).;

PE123.123v01/00 30&3- +123123E.do

EN



*r. en

Amendment 1#

Rapporteur, EPP, S&D, ALDE, E!R Compromise amendment replaing +s - (rapporteur)$ 1-4 (Ke8hardt$ Lammerevert)$ 1-5

(Creut6mann)$ 1-, (:erhe!en$ Colling/angen$ <h"a8)$ 1-- (<tihler)$ (1- (EngstrHm)$ 1-9

(Creut6mann)$ 10 (Ke8hardt$ Lammerevert)$ 11 (:erhe!en$ Colling/angen$ <h"a8)$ 12

(+anders)$ 13 (Deidenhol6er)$ 14 (<tihler)$ 15 (rapporteur)


Article *# % para"rap *


2. End/users shall also 8e free to agreewith either providers of eletroni

ommuniations to the p"blic or "ith

providers of ontent$ appliations and

servies on the pro#ision of specialised

ser#ices with an enhanced &"alit$ of

ser#ice.

2. End/users shall also 8e free to en%o$specialised ser#ices deli#ered b$ providers

of eletroni ommuniations servies or

providers of ontent$ appliations and

servies.

In order to enable the pro#ision of

specialised ser#ices to end-"sers, providers

of ontent$ appliations and servies and

pro#iders of electronic co"nications tothe p"blic shall 8e free to enter into

agreeents with each other to transit

the related data #ol"es or traffic as

speialised servies with a defined &"alit$

of ser#ice or dedicated capacit$. he

pro#ision of specialised ser#ices shall not

ipair in a rec"rring or contin"o"s

anner the general =ualit! of internet

access ser#ices.

ro#iders of electronic co"nication

ser#ices or providers of ontent$

appliations and servies shall 8e allowed

to offer speialised servies , pro#ided thats"ch offers arein addition to internet

access ser#ices and are not to the aterial

detrient of their a#ailabilit$ or =ualit!.

Bor copetent a"thorities to be able to

assess s"ch potential detrient, pro#iders

of electronic co"nication ser#ices or

pro#iders of content, applications and

ser#ices shall transit to the, "pon

re&"est, precise inforation regarding

the capacities assigned to the two t$pes of

ser#ices, the criteria based on which

networ> capacit$ is shared and, where

appropriate, %"stifications abo"t the

eas"res p"t in place to pre#ent

ipairent of internet access ser#ices b$

+123123E.do 31&3- PE123.123v01/00

EN



the specialised ser#ices.

*r. en

Amendment 1-

Rapporteur, EPP, S&D, ALDE, E!R Compromise amendment replaing +s (rapporteur)$ 19 (EngstrHm)$ 190 (:erhe!en$

Collin/angen$ <h"a8)$ 191 (Ke8hardt$ Lammerevert)


Article *# % para"rap -


4. he e@ercise of the freedos pro#ided

for in paragraphs 1 and 2 shall be

facilitated b$ the pro#ision of ompleteinformation in aordane "ith Article

23(1), Article 2 (2), and Article 27 (1)

and (2).

4. nd-"sers shall be pro#ided with

omplete information in aordane "ith

Article 20(2), Article 21(/) and Article21a of irecti#e 2002+22+', incl"ding

inforation on an$ reasonable traffic

anageent eas"res applied that ight

affect access to and distrib"tion of

inforation, content, applications and

ser#ices as specified in paragraphs 1 and

2.

*r. en

Amendment 1

Rapporteur, EPP, S&D, E!R

Compromise amendment replaing +s 9 (rapporteur)$ 193 (:erhe!en$ Collin/angen$

<h"a8)$ 194 (Deidenhol6er)$ 195 (:egnaud)$ 19, (Creut6mann$ o##egaard)$ 19- (<tihler)$

19 (:erhe!en$ Collin/angen$ <h"a8)$ 199 (Creut6mann)$ 200 (Deidenhol6er)$ 201

(:erhe!en$ Collin/angen)$ 202 (Deidenhol6er)$ 203 (Deidenhol6er)$ 204 (:erhe!en$ Collin/

angen)$ 205 (Creut6mann)$ 20, (:erhe!en$ Collin/angen)$ 20- (Creut6mann)$ 20 (KMll/

Pel6$ K!Nr#)$ (209 (EngstrHm)$ 210 (Deidenhol6er)$ 211 (<tihler)

Proposal for a re"ulationArticle *# % para"rap


5. ithin the liits of an$ contract"all$

agreed data #ol"es or speeds for

internet access ser#ices, pro#iders of

internet aess servies shall not restrit

the freedoms provided for in paragraph 1

8! bloc>ing, slowing down, degrading or

discriinating against speifi ontent$

5. ro#iders of internet aess servies

shall not restrit the freedoms provided for

in paragraph 1 8! discriinating against,

restricting, or otherwise interfering with

the transission of specific content,

applications or ser#ices, or specific

classes thereof $ eAept in ases "here it is

PE123.123v01/00 32&3- +123123E.do

EN



appliations or servies$ or speifi lasses

thereof$ eAept in ases "here it is

neessar! to appl! reasona8le traffi

management measures. easonable traffic

anageent eas"res shall be

transparent, non-discriinator$,

proportionate and necessar$ to:

neessar! to appl! reasona8le traffi

management measures to pre#ent or

iniise the effects of networ>

congestion, pro#ided that e&"i#alent t$pes

of traffic are treated e&"all$, or to

ipleent a co"rt order .

!"ch eas"res shall be set b$ transparent

proced"res, not be aintained longer

than strictl$ necessar$ and pro#ide

ade&"ate safeg"ards< in partic"lar to

ens"re that an$ restrictions are liited to

what is necessar$, non-discriinator$

and proportionate.

hose safeg"ards shall incl"de the

possibilit$ of %"dicial redress.

a) ipleent a legislati#e pro#ision or a

co"rt order, or pre#ent or ipede serio"s

cries<

b) preser#e the integrit$ and sec"rit$ of

the networ>, ser#ices pro#ided #ia this

networ>, and the end-"sers? terinals<

c) pre#ent the transission of "nsolicited

co"nications to end-"sers who ha#e

gi#en their prior consent to s"ch

restricti#e eas"res<

d) iniise the effects of teporar$ or

e@ceptional networ> congestion pro#ided

that e&"i#alent t$pes of traffic are treated

e&"all$.

'easona8le traffi management shall onl!

entail proessing of data that is neessar!

and proportionate to ahieve the purposes

set out in this paragraph.

'easona8le traffi management shall onl!

entail proessing of data that is neessar!

and proportionate to ahieve the purposes

set out in this article.

*r. en

Amendment 1$

Rapporteur, EPP, S&D, ALDE, E!R


<h"a8)$ 214 (EngstrHm)$ 21, (>hun und 7ohenstein)$ 21- (*8erma!r)$ 21 (Creut6mann)$

219 (Deidenhol6er)$ 215 (Ke8hardt$ Lammerevert)$

+123123E.do 33&3- PE123.123v01/00

EN




Article *- % para"rap 1


1. ational regulator! authorities shallclosel$ monitor and ensure the effecti#e

a8ilit! of end/users to 8enefit from the

freedoms provided for in rtile 23 (1) and

(2)$ ompliane "ith rtile 23 (5)$ and

the contin"ed availa8ilit! of non/

disriminator! internet aess servies at

le#els of &"alit$ that reflect ad#ances in

technolog$ and that are not ipaired b$

specialised ser#ices. he$ shall, in

cooperation with other copetent

national a"thorities, also onitor theeffects of specialised ser#ices on c"lt"ral

di#ersit$ and inno#ation. ational

regulator! authorities shall report on an

annual 8asis to the Commission and

E'EC on their monitoring and findings.

1. ational regulator! authorities , incooperation with data protection

a"thorities and other copetent

a"thorities, where appropriate, shall ha#e

the power and obligation to monitor$ in

ompliane "ith rtile 23 (5)$ the

application of reasonable traffic

anageent eas"res and$ thro"gh the

a#ailabilit$ of affordable non-

discriinator$ internet access ser#ices,

ensure the a8ilit! of end/users to 8enefit

from the freedoms provided for in rtile23 (1) and (2). he$ shall ta>e the "tost

acco"nt of the E' g"idelines

specified in paragraph 2 of this Article

and in paragraph /a of Article 21(/a) of

the irecti#e 2002+22+'. he criteria for

defining reasonable traffic anageent

eas"res shall be s"b%ect to periodic

re#iew. ational regulator! authorities

shall report on an annual 8asis to the

Commission and E'EC on their

monitoring , findings and eas"res ta>en.hese reports shall be ade p"blic.

*r. en

Amendment 1.



<h"a8)$ 220 (:erhe!en$ Collin/angen)$ 221 (*8erma!r)$ 222 (*8erma!r)$ 223

(*8erma!r)$ 224 (>hun und 7ohenstein)$ 225 (EngstrHm)$ + 22- (KMll/Per6$ K!Nr#)


Article *- % para"rap *


2. Fn order to prevent the general

impairment of =ualit! of servie for

internet aess servies or to safeguard the

a8ilit! of end/users to aess and distri8ute

ontent or information or to run

2. Fn order to prevent the general

impairment of =ualit! of servie for

internet aess servies or to safeguard the

a8ilit! of end/users to aess and distri8ute

ontent or information or to run

PE123.123v01/00 34&3- +123123E.do

EN



appliations and servies of their hoie$

national regulator! authorities shall have

the po"er to impose minimum =ualit! of

servie re=uirements on providers of

eletroni ommuniations to the pu8li.

appliations$ servies and software of

their hoie$ national regulator! authorities

shall have the po"er to impose minimum

=ualit! of servie re=uirements$ and where

appropriate, other &"alit$ of ser#ice

paraeters, as defined b$ the national

reg"lator$ a"thorities on providers ofeletroni ommuniations to the pu8li.

ational regulator! authorities shall$ in

good time 8efore imposing an! suh

re=uirements$ provide the Commission

"ith a summar! of the grounds for ation$

the envisaged re=uirements and the

proposed ourse of ation. >his

information shall also 8e made availa8le to

E'EC. >he Commission ma!$ having

eAamined suh information$ ma#e

omments or reommendations thereupon$in partiular to ensure that the envisaged

re=uirements do not adversel! affet the

funtioning of the internal mar#et. he

en#isaged re&"ireents shall not be

adopted d"ring a period of two onths

fro the receipt of coplete inforation

b$ the 'oission "nless otherwise

agreed between the 'oission and the

national reg"lator$ a"thorit$, or the

'oission has infored the national

reg"lator$ a"thorit$ of a shortened

e@aination period, or the 'oission

has ade coents or recoendations.

ational regulator! authorities shall ta#e

the utmost aount of the CommissionGs

omments or reommendations and shall

ommuniate the adopted re=uirements to

the Commission and E'EC.

ational regulator! authorities shall$ in

good time 8efore imposing an! suh

re=uirements$ provide the Commission

"ith a summar! of the grounds for ation$

the envisaged re=uirements and the

proposed ourse of ation. >his

information shall also 8e made availa8le to

E'EC. >he Commission ma!$ having

eAamined suh information$ ma#e

omments or reommendations thereupon$in partiular to ensure that the envisaged

re=uirements do not adversel! affet the

funtioning of the internal mar#et. ational

regulator! authorities shall ta#e the utmost

aount of the CommissionGs omments or

reommendations and shall ommuniate

the adopted re=uirements to the

Commission and E'EC.

Dational reg"lator$ a"thorities shall p"t

in place appropriate coplaint

proced"res for iss"es regarding the perforance of internet access ser#ice for

end-"sers and pro#iders of content,

applications and ser#ices.

E$ (A 4B A9I'AI4D

A9ID) E', after cons"lting

sta>eholders and in close cooperation

with the 'oission, shall la$ down

general g"idelines defining "nifor

conditions for the ipleentation of the

obligations of national reg"lator$

+123123E.do 35&3- PE123.123v01/00

EN



a"thorities "nder this Article, incl"ding

in partic"lar the application of

reasonable traffic anageent eas"res.

*r. en

Amendment 1+

Rapporteur, EPP, ALDE, Greens/EA, E!R

Compromise amendment replaing +s ,- (Deidenhol6er)$ , (:erhe!en$ Collin/angen$

<h"a8)


Recital -.


(4-) Fn an open internet$ providers ofeletroni ommuniations to the pu8li

should , within contract"all$ agreed liits

on data #ol"es and speeds for internet

access ser#ices, not 8lo#$ slo" do"n$

degrade or disriminate against speifi

ontent$ appliations or servies or speifi

lasses thereof eAept for a limited num8er

of reasona8le traffi management

measures. <uh measures should 8e

transparent$ proportionate and non/

disriminator!. 'easona8le traffimanagement enompasses pre#ention or

ipedient of serio"s cries, incl"ding

#ol"ntar$ actions of pro#iders to pre#ent

access to and distrib"tion of child

pornograph$. Miniising the effects of

networ> congestion sho"ld be considered

reasonable pro#ided that networ>

congestion occ"rs onl$ teporaril$ or in

e@ceptional circ"stances.

(4-) Fn an open internet$ providers ofeletroni ommuniations to the pu8li

should not 8lo#$ slo" do"n$ degrade$

disriminate or otherwise interfere with

the transission of internet traffic against

speifi ontent$ appliations or servies or

speifi lasses thereof eAept for a limited

num8er of reasona8le traffi management

measures. <uh measures should 8e

transparent$ not be aintained longer

than strictl$ necessar$, proportionate and

non/disriminator!. 'easona8le traffimanagement enompasses pre#enting or

iniising the effects of networ>

congestion, pro#ided that e&"i#alent t$pes

of traffic are treated e&"all$.

*r. en

Amendment 1

Rapporteur, EPP, Greens/EA, E!R

Compromise amendment replaing + 31- (:ergnaud)


Article #$ % para"rap 1 % point * e 'ne()

%iretive 2002&22&EC

rtile 2, a (ne")

PE123.123v01/00 3,&3- +123123E.do

EN

amendments voted through by imco committee on telecoms single market package

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