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AMCHAM VIETNAM Boos.ng Employee Engagement – Transforming to Business Growth Alison Wong | Asia Regional Based September 2018

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Page 1: AMCHAM VIETNAM Boos.ng Employee Engagement – …...Case 3 – Case from China • An insurance company has found unreasonable increase of employee medical ... +84 90 3659759 (Vietnam)

AMCHAMVIETNAM

Boos.ngEmployeeEngagement–TransformingtoBusinessGrowth

AlisonWong|AsiaRegionalBasedSeptember2018

Page 2: AMCHAM VIETNAM Boos.ng Employee Engagement – …...Case 3 – Case from China • An insurance company has found unreasonable increase of employee medical ... +84 90 3659759 (Vietnam)

TALENT-Will 2

WHOAMI?

Now-2010

•  CerAfiedmindPowerTMInnovaAonCoach•  GlobalHeadofHR&Training•  Peoplemanagementexposureacross18

countries•  Corporate&clientexperiencein8industries

•  Regional/GlobalHRbusinesspartner

•  CerAfiedLeadershipFacilitator

2010-2000

Mid90s•  MovedfromHKbasetoGreaterChina•  DevelopedHRconsultantskills

Beginning90s

•  StartedasHRinregionalhotelprojects

•  GraduatedfromHotelManagementSchool,masterdegreeinTraining&HRManagement

AlisonWong Developing Talent’s Innovation mindPowerTM

Page 3: AMCHAM VIETNAM Boos.ng Employee Engagement – …...Case 3 – Case from China • An insurance company has found unreasonable increase of employee medical ... +84 90 3659759 (Vietnam)

TALENT-Will 3

ENGAGEMENTFORSUCCESS–MYBELIEVE

•  EmployeeengagementdoesNOTmean-•  Happyatwork,saAsfiedwiththeirjobandtheirpaybut…•  Doesn’tmeantheyareworkingproducAvely

•  Employeeengagementisbuildingemo.onalcommitment•  ThisemoAonalcommitmentmakesemployeeengagedandcareabout

theirworkandtheircompany

Page 4: AMCHAM VIETNAM Boos.ng Employee Engagement – …...Case 3 – Case from China • An insurance company has found unreasonable increase of employee medical ... +84 90 3659759 (Vietnam)

TALENT-Will 4

ENGAGEMENTFORSUCCESS–EXPERTS’VIEWS

“Agoodleadervaluesemployeehappiness.Agreatleadervaluestheemployeeengagementthatresultsfromthehappiness.Thatiswhatemployeeengagementis,a:erall–thedegreetowhichanemployee’sfeelingsabouttheirjob(andboss)influencestheirwillingnesstolearnandperformatwork.”

byEngagementExpert,AndreLavoie

TheService–ProfitChainestablishesrelaAonshipsbetweenprofitability,customerloyalty,andemployee

saAsfacAon,loyalty,andproducAvitybyHarvardResearchers

HighQualityLeadership

•  Leadership•  InternalServiceQuality

•  EmployeeSaAsfacAon

EnhancedPeopleOutcomes

•  EmployeeSaAsfacAon

•  DiscreAonaryEffort

•  IntenttoStay•  ProducAvity•  ExternalValue

EnhancedBusinessImpact

•  CustomerSaAsfacAon

•  CustomerLoyalty

•  RevenueGrowth

•  Profitability

Page 5: AMCHAM VIETNAM Boos.ng Employee Engagement – …...Case 3 – Case from China • An insurance company has found unreasonable increase of employee medical ... +84 90 3659759 (Vietnam)

TALENT-Will 5

ENGAGEMENTFRAMEWORKEmployee Engagement - It’s the Little Things That Matter The Most

BUT…Noonesizefitsall(employees)

Page 6: AMCHAM VIETNAM Boos.ng Employee Engagement – …...Case 3 – Case from China • An insurance company has found unreasonable increase of employee medical ... +84 90 3659759 (Vietnam)

TALENT-Will 6

UNIQUEBUSINESSGROWTHSOLUTION

CEOmPCustomer Individual

andTeam

BusinessGrowthmindDer™System

mindPower™InnovaAon

Developedby

Page 7: AMCHAM VIETNAM Boos.ng Employee Engagement – …...Case 3 – Case from China • An insurance company has found unreasonable increase of employee medical ... +84 90 3659759 (Vietnam)

TALENT-Will 7

BIGDATA&mindDataTM

WHAT•  Purchase

padern•  Demographic

HOW•  Lifestyle•  Online

behavior WHY

Selfimage&hiddenpurchase

moAves

BigData

mindData™

Page 8: AMCHAM VIETNAM Boos.ng Employee Engagement – …...Case 3 – Case from China • An insurance company has found unreasonable increase of employee medical ... +84 90 3659759 (Vietnam)

TALENT-Will 8

5-EDGEBUSINESSGROWTHmindDerTMSYSTEM

3-minmindDer™game

LiveCustomerProfiling&StaffPerformanceTracking

TrackingOngoingBusinessGrowth&mindDer™DataAnaly.cs

CustomermindData™Insight

Integra.onofHumanDrive&DataScience

Applica.ontraining&e-learning

Diversity mindDer™

ExcellencemindDer™

IntellectmindDer™

FunctionalmindDer™

RelationshipmindDer™

DistinctmindDer™ 6 mindDer™

6mindDer™

5

42

1 3

Page 9: AMCHAM VIETNAM Boos.ng Employee Engagement – …...Case 3 – Case from China • An insurance company has found unreasonable increase of employee medical ... +84 90 3659759 (Vietnam)

TALENT-Will 9

MATEREMPLOYEEHIDDENPREFERENCEviaminDerTM

ValueonexcepAonalresultThinkhighstandard

Valueonnewexposure&ideaThinkcreaAvely

ValueonuniquenessThinkindividualneeds

ValueonprofessionalismThinkdeep

ValueonpracAcalresultThinkendresult

Valueoncare&supportThinkpeople&otherneeds

Diversity mindDer™

ExcellencemindDer™

IntellectmindDer™

FunctionalmindDer™

RelationshipmindDer™

DistinctmindDer™ 6 mindDer™

Page 10: AMCHAM VIETNAM Boos.ng Employee Engagement – …...Case 3 – Case from China • An insurance company has found unreasonable increase of employee medical ... +84 90 3659759 (Vietnam)

TALENT-Will 10

APPLYINGminDerTMTOBUILDENGAGEMENT

ValueonexcepAonalresultThinkhighstandard

Valueonnewexposure&ideaThinkcreaAvely

ValueonuniquenessThinkindividualneeds

ValueonprofessionalismThinkdeep

ValueonpracAcalresultThinkendresult

Valueoncare&supportThinkpeople&otherneeds

QuesIon:WhatwouldyoudoinboosIngemployeeengagementbasedontheirminDerTMpreference?

Diversity mindDer™

ExcellencemindDer™

IntellectmindDer™

FunctionalmindDer™

RelationshipmindDer™

DistinctmindDer™ 6 mindDer™

Page 11: AMCHAM VIETNAM Boos.ng Employee Engagement – …...Case 3 – Case from China • An insurance company has found unreasonable increase of employee medical ... +84 90 3659759 (Vietnam)

TALENT-Will 11

WHATLEADERSNEEDTOWORKON–CASESTUDY

ConsistentlyspeakposiAvelyabouttheorganizaAontoco-workers,potenAal

employeesandcustomers

Haveanintensedesiretobeamemberofthe

organizaAon

Exertextraeffortandengageinbehaviorsthatcontributetobusinesssuccess

Case1–CasefromHongKong•  Anassociateresigned,sheisasolidperformerandcontributorandvery

determinedtoleave•  Ager4weeks,shecamebacktotheimmediatemanageranddisclosedshe

hadgotcancer…•  Whatdoleadersneedtodo?

Employee Engagement - It’s the Little Things That Matter The Most

Page 12: AMCHAM VIETNAM Boos.ng Employee Engagement – …...Case 3 – Case from China • An insurance company has found unreasonable increase of employee medical ... +84 90 3659759 (Vietnam)

TALENT-Will 12

WHATLEADERSNEEDTOWORKON–CASESTUDY

ConsistentlyspeakposiAvelyabouttheorganizaAontoco-workers,potenAal

employeesandcustomers

Haveanintensedesiretobeamemberofthe

organizaAon

Exertextraeffortandengageinbehaviorsthatcontributetobusinesssuccess

Case3–CasefromChina•  Aninsurancecompanyhasfoundunreasonableincreaseofemployeemedical

claimraAoforlast2quarters•  TheMarkeAngteamhassuggestedacampaignextendingtoassociates...•  Whatisitabout?

Employee Engagement - It’s the Little Things That Matter The Most

Page 13: AMCHAM VIETNAM Boos.ng Employee Engagement – …...Case 3 – Case from China • An insurance company has found unreasonable increase of employee medical ... +84 90 3659759 (Vietnam)

TALENT-Will 13

AlisonWongOfficePhone +85227436033CellPhone +85294691340(HongKong)

+84903659759(Vietnam)Email alison@ceompower.comTALENT-WillCompanyB15TSTPlazaChevaliereHouse45-51ChathamRoadSouthTsimShaTsuiKowloonHongKong


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