AMBER SMITH1016 N Midland Blvd. Nampa, Idaho 83651 208-995-0953 ajoysmith1@yahoo.com

Career Overview Reputed to be stable and content in any high-stress situation or circumstance. Dedicated to the vision of the company alone. Willing to perform any duties required of me- above and beyond- to help the company grow and

succeed. Versatile and moldable to any traditional or non-traditional role. Ability to thrive in the midst of an atmosphere demanding precision and detail in every aspect. Reputed to be a loyal, honest, and caring employee in the midst of any circumstance.

Core Strengths Strong organizational skills Seasoned in conflict resolution Adaptive team player Energetic work attitude Expert at client relations

Creative problem solving Top sales performer Active listening skills Proficient in Office Suites Extensive community relationships

AccomplishmentsCustomer Service

Researched, calmed, and rapidly resolved client conflicts to prevent loss of key accounts.Sales

Consistently generated additional revenue through skilled sales techniques.Product Sales

Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions, Assisted customers over the phone regarding store operations, product, promotions, and orders.

Market Research

Interviewed clients via market research surveys to identify product issues and customer needs.Database Maintenance

Assisted in the managing of the company database and verified, edited and modified members’ information.

Work ExperienceSales and Customer SupportCentury Link- Boise Idaho 2013-2014

Responded to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.

Listen attentively to caller needs to ensure a positive customer experience. Access systems to look up product information and availability. Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on

the first call and avoid escalation of issues. Excel within a service-oriented company, demonstrating a talent for communicating effectively with

customers from diverse backgrounds. Answered billing questions

TutorCollege of Western Idaho- Nampa, Idaho 2012-2013

Provided assistance to students with weak study areas. Assisted students in acquiring better understanding of targeted weak areas within a subject or a

subject as a whole. Wrote individual tutoring plans in accordance to the individual needs of students. Maintained confidential student record, identified the learning style of the student and his or her

strengths and weaknesses- adjusted/ explained lesson plans in a way that made sense to the student. Taught students how to understand the material, rather than just memorizing for a test. Leaned to work with a very diverse group of people- from different countries and backgrounds under

extremely high stress in a deadline- oriented environment.Administrative Assistant 2010-2012College of Western Idaho- Nampa, Idaho

Acted as initial point of contact for inquiries and requests and directed people to those who could be of assistance.

Answered phones in a professional and helpful manner. Provided information regarding programs, coursed, policies, and procedures to internal and external

contacts. Interacted with a large number of staff, students (pre-college), faculty, and parents. Promoted a positive work atmosphere by behaving and communicating in a manner that supported

students, staff, parents, and the general public. Ordered, distributed and managed office inventory, keeping work space neat and organized. Kept sensitive information confidential according to college policies. Promoted to Professional Technical tutor.

ServerSunrise Restaurant- Nampa, Idaho 2008-2010

Server of breakfast, lunch, and dinner in a fast-paced restaurant environment. Described menu items/ daily specials in detail and provided recommendations when requested. Developed repeat business by establishing close and lasting relationships with customers. Ensured that all expectations were met and exceeded by actively checking up with customers and

quickly correcting issues.ServerSunrise Restaurant- Meridian, Idaho 2006-2008

Provided superior guest service, friendliness, and restaurant cleanliness using the restaurant’s proven system and routines.

Promptly greeted guests, took orders, and discreetly dealt with all customer complaints.

Educational BackgroundCertificate, Paralegal StudiesKaplan UniversityAssociate of Arts, Administrative SupportCollege of Western Idaho- Nampa, Idaho

Coursework in Business, Marketing, and Communications Coursework in Business Administration and Organizational Development 4.0 GPA

High School Diploma, High SchoolCleveland NJROTC- St. Louis, Missouri