amb101 - principles of global business management

8/16/2019 AMB101 - Principles of Global Business Management

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Semester End Examination Jan 2016

Exam Date: 1/18/201

MBA IB (1st Semester)

AMB101 - Principles of Global Business Management

AMB10

1.

Section A: “Case Study” Total 5 Questions, each question carries 4 marks.2.

Section B: Total 50 Questions, each question carries 1 mark.3.

All questions are compulsory.4.

There is no negative marking for wrong answers.

Section A: CASE STUDY "Milk product limited is engaged in collecting, processing and distributing in milk and milk products in a

large city of South India. Most of the products of the company are such that as these have to be distributed

on daily basis. The company has a crew of distributors who approach the fixed customers, both bulkbuyers and individual customers. R. Kamath joined the crew of distributors after graduating in commerce

The distribution manager was quite impressed by R. Kamath at the time of interview but initially could

not offer him a better job than that of a distributor. However, he promised to give him better job than that

of a distributor. However, he promised to give him better opportunity whenever available. Mr. Kamath

joined gladly.

The distributors are employed on monthly salary basis. In order to ensure distribution of the products,

the company has a provision of overtime pay. Normally, crew members work slowly in the beginning just

to accumulate overtime pay. The pace becomes hectic towards the end of the day with some overtime to

meet the distribution schedule. There is no group leader but there are several old timers who influence

newcomers regarding the work rules. Mr. Kamath did not like this method of working but had to follow

the group to be a good team mate. He gathered that over the years, the company had paid around sixtypercent overtime unnecessarily.

After a year, impressed by the work of Mr. Kamath and his overall suitability, the distribution manager

offered him the position of distribution supervisor. The basic duty of a distribution supervisor was to look

after the distribution system and to develop new customers in a given area. Beside Mr. Kamath, there

were four other supervisors also. Ramesh was sure of making distribution system effective as he was

aware about the delaying tactics of the crew. He was quite sure about the cutting the overtime cost and

impressing upon the manager about fixing the quota of work per day in two parts before lunch and after

lunch. The distribution manager left convinced and introduced the system. However, the efficiency

dropped down considerably and no crew member was near the target."

Ques : 1 At Milk Product Limited, distributors were employed on the basis of

Option A Daily Wages

Option B Monthly Salary

Option C Commission

Option D Partnership

Ques : 2 Crew members work slowly in the beginning of the day, as

Option A They were overloaded with work

Option B They were demotivated

Option C To get overtime pay


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Option D To get back home early

Ques : 3 For extra work company was giving

Option A Commission

Option B Overtime Payment

Option C Holiday Packages

Option D Non Monetary Rewards

Ques : 4 Newcomers in the distribution team were influenced by

Option A Team Leaders

Option B Managers

Option C Old employees

Option D Customers

Ques : 5 After implementing new policy the efficiency of the Milk Product Limited was

Option A Decreased

Option B Increased

Option C Stagnant

Option D Remarkably High

Section B

Ques : 6 The concept of management by objectives was introduced by

Option A Peter Drucker

Option B George Odiorne

Option C Rensis Likert

Option D Elton Mayo

Ques : 7 Science is a body of which type of Knowledge?Option A Assimilated

Option B Organized

Option C Superior

Option D Specific

Ques : 8 Organising process does not involve one of the following elements

Option A Departmentation

Option B Delegation of authority

Option C Fixing responsibility


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Option D Appraisal of a subordinate

Ques : 9 Which one of the following approach has emerged from the findings of Hawthorne experiments

Option A Human behaviour approach

Option B System approach

Option C Human Relations Approach

Option D Decision theory approach

Ques : 10 Appraisal based on results is based on

Option A Management by objective

Option B Critical incidents

Option C Graphic sales

Option D Grading system

Ques : 11 Who said, “Management is a multiple organ that manages a business, manages a manager and manages

workers and work”?

Option A Peter Drucker

Option B Max Weber

Option C Hanry FayolOption D Koontz

Ques : 12 management is combination of

Option A Art & Profession

Option B Science & technology

Option C Art, Science & Profession

Option D Profession & Science

Ques : 13 Which of the following is not a basic function of the management process?

Option A PlanningOption B Organizing

Option C Working

Option D Controlling

Ques : 14 Which of the following functions or activities requires recruiting and placing qualified personnel needed

for the organization so that it may achieve its objectives and goals?

Option A Planning

Option B Leading

Option C Staffing


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Option D Directing

Ques : 15 Who studied the nature of specific jobs, and broke the tasks into basic work units with the end result

providing the one right way to perform the job?

Option A Henry L. Gantt

Option B Frederick W. Taylor

Option C Elton Mayo

Option D Douglas M. McGregor

Ques : 16 The Hawthorne studies:

Option A Found that to increase worker efficiency, management must analyze and minimize the motions required

to complete a task.

Option B Found that when workers know they are being watched, their productivity increases

Option C Found that a worker is inherently lazy and will use any excuse not to perform their duties.

Option D Found better ways to manage projects by creating charts of when tasks should be completed.

Ques : 17 Which one of the following element is not a barrier to effective planning

Option A Rapid environmental changes

Option B Inadequate appreciation of planningOption C Organisational inflexibility

Option D Social responsibility

Ques : 18 Which one of the following aspects of managing has not been emphasised by Mcgregor's theories X and

Y

Option A planning

Option B Organising

Option C Directing

Option D Appraisal

Ques : 19 Which one of the following is the most descriptive charactristic of the management

Option A Decisive

Option B Amiable

Option C Kindly

Option D Agreeable

Ques : 20 The management of people/labor should be handled by what department in an organization?

Option A Accounting

Option B Information Systems

Option C Human Resources


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Option D Customer Service

Ques : 21 _________ is the process of getting results accomplished through others.

Option A Leading

Option B Working

Option C Delegating

Option D Ordering

Ques : 22 With which aspect is management audit concerned

Option A qualities of managers

Option B quality of managerial actions

Option C valuation of managers

Option D valuation of physical assets

Ques : 23 Which one is not a stage of control

Option A feedforward control

Option B concurrent control

Option C quality control

Option D feedback control

Ques : 24 A budget is what type of control?

Option A Behavioral

Option B Financial

Option C Standard

Option D Process

Ques : 25 Which one is correct order

Option A planning, action, control

Option B action, planning, controlOption C control, planning, action

Option D planning, budgeting, control, action

Ques : 26 which one is not an element of communication process

Option A encoding

Option B channel

Option C receiver

Option D measurement


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Ques : 27 Time management is a part of

Option A simulation training

Option B transactional analysis

Option C self- development

Option D sensitivity training

Ques : 28 In regard to staffing function, which combination of activities in sequential order is correct

Option A job analysis, recruitment, selection, placement

Option B recruitment, selection, placement, job analysis

Option C selection, job analysis, placement, recruitment

Option D placement, recruitment, selection, job analysis

Ques : 29 Manpower planning is also known as

Option A organisational planning

Option B human resource planning

Option C job planning

Option D manpower inventory planning

Ques : 30 A manufacturing company has divided its departments into pattern making, fabric cutting, and fabriccoloring. What type of departmentalization is this?

Option A Geography Departmentalization

Option B Function Departmentalization

Option C Process Departmentalization

Option D Product Departmentalization

Ques : 31 Which one of the following is not a behavioral model

Option A Autocratic

Option B Custodial

Option C SupportiveOption D Ancient

Ques : 32 Which one of the following factors is not important in organisation design

Option A Environment

Option B Strategy

Option C Informal Relationships

Option D Technology

Ques : 33 Sales forecasting is not related to estimating


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Option A Industry sales

Option B Company sales

Option C Territory sales

Option D Sales performance

Ques : 34 Which one of the following theories is a process theory of motivation

Option A Maslow's need hierarchy

Option B Vrooms valence expectancy

Option C Motivation- hygiene

Option D Equity theory

Ques : 35 Which one of the following is not a planning premise

Option A Internal

Option B Controllable

Option C Tangible

Option D Remedial

Ques : 36 Hawthorne Studies is related to which stage of the organisational behaviour evolution

Option A Industrial revolution

Option B Scientific management

Option C Organisational behaviour

Option D Human relations movement

Ques : 37 In present context, challenges for OB are

Option A Employee expectation

Option B Workforce diversity

Option C Globalization

Option D All of the above

Ques : 38 “Leadership motivates the people to work and not the power of money”, this concept is related to

Option A Autocratic model

Option B Custodial model

Option C Supportive Model

Option D Collegial Model

Ques : 39 OB focuses at 3 Levels-

Option A Individuals, Organisation, Society

Option B Society, Organisation, Nation


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Option C Employee, Employer, Management

Option D Individual, Groups, Organisation.

Ques : 40 High rate of ______________ increase cost and tend to place less experienced employee in job

Option A Training

Option B Absenteeism

Option C Employee Turnover

Option D Strikes

Ques : 41 ________________________ advocated that humans are essentially motivated by levels of needs

Option A A. Maslow

Option B Follet

Option C Elton mayo

Option D Ivon Pavlov

Ques : 42 ______________ explains internal processes of choice among different behaviours

Option A Equity Theory

Option B Expectancy theory

Option C Goal attain theory

Option D Goal setting Theory

Ques : 43 Concerning organizational cultures,

Option A a strong culture is a more productive environment

Option B a weak culture is a more productive environment

Option C the specific culture that contributes to positive effectiveness is well known

Option D the stronger the culture, the more influential it is on employee behavior

Ques : 44 Groups created by managerial decision in order to accomplish stated goals of the organization are called

Option A formal groupsOption B informal groups

Option C task groups

Option D interest groups

Ques : 45 Continued membership in a group will usually require

Option A supporting the group leader

Option B conforming to group norms

Option C encouraging cohesiveness in the group

Option D developing a status system


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Ques : 46 The attitude based on Beliefs, opinion, Knowledge, or information about the particular event which the

employee possesses is under ____________ component of Attitude.

Option A Behavioral

Option B Cognitive

Option C Affective

Option D Positive

Ques : 47 Among the following which is not a problem in changing the attitude of the employeeOption A Insufficient Information

Option B Resistant by employee

Option C Cognitive Dissonance

Option D Cognitive Dissonance

Ques : 48 “The combination of characteristics or qualities that form an individual’s distinctive character” is the

definition of

Option A Personality

Option B Motivation

Option C AttitudeOption D behaviour

Ques : 49 The family condition and impact of the parents is the main base for the personality of a person. Later it

might change by ______________________.

Option A thinking

Option B external influences

Option C own ability

Option D learning experiences

Ques : 50 Which of the following is not a step in perceptual Process?

Option A Object

Option B selection

Option C Perception

Option D Response

Ques : 51 Putting people in to a convenient group on basis of some characteristics and make an assumption to

perceive is called as

Option A Stereotyping

Option B Perception

Option C Perceiving


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Option D Perceiving

Ques : 52 ------------represent noblest thoughts, ideals etc.

Option A Id

Option B Ego

Option C Super Ego

Option D Negative Ego

Ques : 53 While managing political behaviours in organization, the manager requires discouraging:

Option A Negotiation

Option B Relationships

Option C Self interest

Option D Dialogue

Ques : 54 Mr.Sajeev rated Mr. Rajiv high in his job evaluation because both belong to same area and graduated

from the same University. It is an example of:

Option A Central Tendency

Option B Similar-to-me effect

Option C Halo effectOption D Misperception

Ques : 55 Most valuable asset in an organization is

Option A Land and building

Option B Human being

Option C Cash and bank balances

Option D technology

amb101 - principles of global business management

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