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#203, 13455 – 114 Avenue NW Edmonton AB T5M 2E2 Telephone (780) 448-4984 • Fax (780) 448-7297

www.ayreoxford.com

Elements at Willowhaven

Welcome to your new home at Elements at Willowhaven

You will find some important information and forms in this package as it pertains to

your new property. This package simply highlights a few of the provisions of the Bylaws and policies of the Corporation. Please ensure that all applicable forms are

submitted to the Administrative Assistant for your property. Please also ensure you have read and understand your Corporation Bylaws.

Please keep this package handy for contact and information purposes.

Key Resident Contact Information

Ayre & Oxford Inc Suite 203, 13455 -114 Ave Edmonton AB, T5M 2E2

Ph: 780.448.4984 ~ Fax: 780.448.7297

Christine Sheskey-Property Manager Ext. 306 ~ Email: [email protected]

Dawn Billo-Administrative Assistant Ext. 347 ~ Email: [email protected]

After-hours Maintenance Emergency line: 780.499.8424

http://www.ayreoxford.com/

mailto:[email protected]



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AYRE & OXFORD INC. Professional Real Estate Management Accredited Management Organization®(AMO®)

Move-in /Move- Out Etiquette • Book the elevator two weeks in advance by contacting Dawn Billo @ 780-448-4984

ext. 347 between 8am and 4pm. • A cheque for $100 will be required for the key and refunded upon return of the

elevator key. • Moves are to occur only between the hours of 9am and 8pm in consideration of other

residents. • Elevator doors held open without a key cause major repair issues; therefore if you are

found holding open the door, you will be charged for the elevator company inspection and any resulting repairs required. These repairs have been known to be in excess of $500.00.

• Do not leave any doors in the building propped open and unattended. Open doors must be attended at all times. This includes the elevator vestibule doors and the parkade overhead door.

Please note* If our on-call staff is contacted in regards to open/unattended doors, the unit responsible will be charged back for this labour expense at the rate of time and a half.

• No driving on the grass or moving through patios. • Any damages incurred will be the responsibility of the unit owner.

Additional New Owner Information

• Intercom programming changes: Contact Dawn Billo at 780-448-4984 ext. 347 • Additional remotes and building keys can be purchased from the Ayre & Oxford Office

for a fee; o Purchase an additional parkade remote control for ($75) o Purchase an additional Abloy key ($100)

Operation of the Intercom The intercom system provides suite to entrance communication and entry control through your regular telephone service without interference to telephone calls. You can answer the intercom from any telephone in your suite and admit only those persons you know. If you change your phone number, this information needs to be provided to your Management Company in order to complete an update to the system.

• To let the person in press 9 on your phone and then hang up. The entrance door will

automatically unlock and your visitor can enter. • To refuse entry, simply hang up

Emergency Procedures Fire The Condominium is constructed of fire resistant materials. Fire-resistant walls deter the spread of fire from one suite to another. However, no building is 100% fire proof. The building has a fire alarm system that will alert the whole building when it is activated manually. You must know the location of and how to operate the fire alarm "pull stations".

• The building has two fire-resistant stairways that are marked on all floors by EXIT signs. The stairway doors must be kept closed at all times.

• Each floor has an interior water supply with a hose line as well as fire extinguishers. Inexperienced people should not attempt to use these hoses or fire extinguishers.

• In case of emergency or fire, DO NOT PANIC. Follow all instruction and move at a steady pace. Know what you should do and then do it. Keep calm.

• Once you have left the fire area, do not return.



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Evacuating - No Assistance Required If you hear an alarm and are able to evacuate without assistance:

• Stop what you are doing. • Close all windows and balcony doors. • Before opening your suite door, lay your hand flat on the surface of the door. If it is

cold, feel the door above the handle. If it is also cold, open the door slowly and check the hallway for smoke.

• If you see smoke outside the door, remain in the suite. Close, but do not lock your door. Press wet towels or cloths around the door to seal the cracks.

• Phone 911 and inform the dispatcher of your location and situation. Wait to be rescued in your unit.

• If the exterior hallway is clear of smoke and fire, close your suite door (do not lock it) and proceed to the nearest exit stairway that leads to the main floor lobby. Do not use the elevators - Elevators will not work once the fire alarm is activated.

• Feel the stairway door before you open it. If it is cool and if there is no smoke in the stairway, proceed at a steady, unhurried pace down the stairs.

• If, while descending the stairs, you find you are entering a smoke area, immediately leave the stairway and proceed down an alternate stairway. Remember to check the door for fire first.

• Leave the building. Assemble well away from the building, taking care not to block any of the entrances or impede the work of fire personnel.

• The Fire Captain may give instructions over the communication system during an alarm if further direction is required. Normally, the communication system is not used.

Evacuating - Assistance Required If you hear an alarm and require assistance to evacuate, it is the owners' responsibility to advise the fire department of their location.

• Go to a room with an outside window and a telephone, closing all doors between you and the fire.

• If you have a portable phone, keep it with you. Call the fire department to let them know where you are.

• If there is no fire in your area, close all doors and stay put. • If there is smoke or fire in your area, go to another room with a window and wait. • Go to a room with an outside window and a telephone, closing all doors between you

and the fire. • Stuff the cracks around the door and cover vents with a cloth to keep out smoke. • Call the fire department and tell them exactly where you are. • Wait at a window and signal for help with a flashlight or light coloured cloth.

Note: Any residents that can exit should exit. It will always be safer to remove someone from a fire scene before it turns into a tragedy than after.

What to do in case of fire in your suite. Alert everyone in the suite.

• Call 911 and inform the operator of your location and whether you need assistance to evacuate.

• Leave your suite. Close but do not lock the door. • Sound the fire alarm in the hallway. • If you are able and do not need assistance, leave your floor via the stairway. Do not use

an elevator. • Walk, do not run, to the main entrance. • Meet the fire officers at the front door, unlock the front door and inform them of the

location of the fire. • If you need assistance, proceed to and enter the stairway shaft, close the door and wait

for a fire officer to come and assist you.



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Storage

• Do not store flammable liquids, propane bottles, magazines or newsprint in your unit, in the parkade or on your balcony.

Laundry and Dishwashing Equipment • Do not overload or "set and forget it". • Check the equipment regularly. • Keep the lint trap free in your Dryer. • Turn taps feeding the washer off when not in use. If they are left on, pressure can build

up causing your water line to burst. General Safety Reminders

• Avoid careless smoking. Observe No Smoking areas. There is no smoking in any of the common areas.

• Replace unsafe electrical appliances, frayed extension cords, octopus plugs, etc. • Unplug all appliances when you are vacating your suite for a prolonged period. • Advise Ayre & Oxford of intended lengthy absences. • Avoid unsafe cooking practices. Be careful when deep-frying or fondue cooking. • Turn off all water lines if you are vacating your suite for a prolonged period.

Power Emergencies Every unit has a power panel located in your suite. This panel has all the normal circuit breakers covering electrical outlet, room lighting and appliances. Under normal conditions a malfunction of an appliance may cause a circuit breaker to trip and shut off the power. If there are any other problems in this area, call your electrician.

Insurance It is mandatory that all owners and tenants if renting have proper condo insurance. $1,000,000 third party liability must be purchased in accordance with the Corporations Bylaws. The Condominium Corporation carries Real Property All Risk Insurance, which provides coverage to the full replacement value of all real property in the condominium complex. This policy does not cover the individual unit owner in three important areas:

• Insurance coverage on your personal belongings and • Insurance coverage for personal liability • Insurance on Betterments, or improvements

To protect these important areas the By-laws advise you to purchase a Condominium Unit Owners Policy. This is a package designed specifically for condominium type of ownership. Contact your insurance agent to ensure that your needs are adequately met.

Garbage We strongly encourage everyone to recycle and please be reminded:

• Please DON’T put your garbage beside the dumpster – it won’t get picked up by the garbage folks and ends up being strewn across the property. If we have to hire someone to clean up garbage left outside the bin or in the building that cost gets passed on.

• Plastic milk jugs and other recyclable plastic jugs now carry a refundable deposit. If you are placing milk jugs into the containers, please ensure they are crushed to allow more space.

• Please DON’T put your garbage in the hallway, lobby, mailbox area, garage or in stairwells.

• Please DON’T put recycling or large items into the dumpster. Take them to the proper Eco Station or recycling depot in the city.



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BBQ’s All barbeques must be a minimum of 3 feet away from the building. Propane bottles must be transferred through the stairwell and are not permitted in the elevators, parkades or units at any time.

Bulletin Board Etiquette The mailbox area of each building has a bulletin board for communication to owners and any information posted should be respected. Please refrain from writing comments on existing postings.

Maintaining Your Home Condominium ownership means that you are responsible for the space inside your walls. We all need to keep on top of maintenance.

Air Conditioners: An air conditioner can make your condo livable. Keep in mind that no AC units are allowed to protrude from a window. Models that exhaust through a hose are fine. Keep the filters clean for improved cooling and make sure that the drip tray collects any condensation. Please ensure your request has Board Approval for the installation of all Central Air Conditioners.

Renovations: Renovations such as flooring upgrades, plumbing or electrical repairs require approval from the Board of Directors in advance. If you are planning a renovation; contact Ayre & Oxford Inc. You should also contact your insurance broker to ensure that the upgrade is covered as a betterment or improvement.

For the prevention of potential freeze ups, please take precautionary measures for winter months;

1. Check to ensure your heat is working daily. 2. If you are going to be away for an extended absence beyond 48 hours, ensure someone

is checking your suite. 3. Check your furnace room frequently to ensure the heat is working properly and that

there are no leaks. 4. To prevent window frost up:

o Ensure your heat can fully circulate through the suite. o Open blinds or heavy curtains to allow air flow. o Move furniture away from windows and patio doors. o Ensure the humidity levels in your suite are not too high. o If you still have ice buildup, install a plastic winter kit to your windows.

5. Keep your thermostat set at a temperature which consistently maintains over 20

degrees in your suite. 6. If you notice something is wrong call Ayre & Oxford for advice, and to report the issue. 7. Ensure common area doors close properly when entering / exiting the building as

broken pipes, and / or heat loss costs everyone. 8. If you have not already provided Ayre & Oxford with your contact information, or if you

need it updated, please do so immediately. Having an up to date list can save you money, as in the event of an emergency, if we cannot reach you, or the occupant, we will contract a lock smith to provide entry.

Please note: Repairs due to freeze ups and any resulting damages will be charged to the unit owner responsible if it is found they were negligent.



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Real Estate Agents Should you decide to sell your suite, please observe the following procedure.

• Ensure that your agent is aware of the regulations concerning building security set out

in this manual. Specifically, agents are expected to meet all prospective buyers at the front entry and may not admit them by the enterphone.

• Ensure that your agent is familiar with and has access to the Bylaws of the Condominium.

• "For Sale" signs are not permitted on the common property of the Condominium, other than on the realty tree provided.

• Do not give agents one of your own building access cards, keys or garage door openers. They may gain entry to the building by telephoning in advance of their arrival.

• Key safes are not to be attached to any part of the common property of the condominium, with the exception of the outside of the door leading to your suite. If you choose to use a key safe in this manner, note that a building access key must not be kept in it.

• Ensure that ALL your building keys (Front Door Entrance Cards and Parkade door openers) are transferred to the new owner; also fobs, parking pass(es), Condominium bylaws and Reserve Fund Study.

Rental Units Rental Policies / Regulation Elements at Willowhaven Condo Corporation #152 3222

• Notification of rental units will be made by owners using the format of the Notice of Intention to rent form provided by the Board of Directors within 21 days of rental.

• Tenants / Lessees’ will be required to sign an undertaking in agreement to be bound by the bylaws, rules, regulations and rental policies of Elements at Willowhaven Condo Corporation #152 3222

• Corporation Bylaws; Owners and Renters are to be aware and are bound to comply with all sections of the bylaws.

• In the event necessary; all notices by the Corporation to give up possession will be given in compliance with section 54 of the Condominium Property Act: 54 (1) The Corporation may give a tenant renting a unit notice to give up possession of that unit if any person in possession of the unit; a) Causes damage, other than normal wear and tear, to the real or personal property of

the Corporation or to the common property, or b) Contravenes a bylaw.

(2) When the Corporation gives a tenant notice under subsection (1), a) The tenant shall give up possession of the unit, and b) Notwithstanding the Residential Tenancies Act or anything contained in the tenancy

agreement between the tenant and the tenant’s landlord, the tenancy agreement terminates, On the last day of the month immediately following the month in which the notice is served on the tenant. (3) A notice given under subsection (1) shall be served on the tenant and the tenant’s landlord.

Owner / Resident Information Update Forms You will find attached an information update form. To ensure we have your correct contact information, please fill out the information update form completely and return it to Ayre & Oxford at your earliest convenience.



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Pets Elements at Willowhaven is a pet-friendly building.

• Pets must be approved by the Board of Directors. You will find a pet approval form attached.

• Effective February 8, 2017 the Pet Regulations are the following, no more than two pets per unit, no taller than 24 inches at the shoulder when full grown.

• Pets must be on a leash while on common property. • Owners found leaving behind animal feces on the property will be levied clean-up charges.

*Please review and submit any of the follow applicable forms attached to

Ayre and Oxford Inc. * Attachments: Contact Information Sheet Pet Application Notice of Intention to Lease Form Notice of Tenants’ Receipt of Bylaws Notice to Cease Rental Form Electronic Funds Transfer Form (Automatic Condo Fee Withdrawal) Unit Alteration Form Rental Lease Policy Exclusive Use Policy Owners Insurance Policy Thinking of selling? It happens – everyone’s needs change over time. Note though that when you are selling, the real estate agent you work with or potential buyers are usually interested in some key documents:

• Condo Bylaws • Previous AGM minutes • Insurance Certificate for building • End of year financials • Reserve Fund Study

All these documents have been provided to owners in the past. By law you only have to make these available for VIEWING (by appointment at Ayre & Oxford) however, to speed up the sales process most sellers keep a copy of the documents handy. Please remember that if you need this documentation reproduced there is a fee which can be $300-$400 depending on the needs of the buyer. So be sure to have your bylaws and keep your AGM information in a handy spot!



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Elements at Willowhaven Contact Information

Suite No.:

OWNER INFORMATION

Owner Name: __________________________________________________________________________

Address:

SEND MAIL TO CONDO ADDRESS? Circle YES or NO -If you circled no, please enter mailing address below

Address:

Province Postal Code

Primary Phone No.: Secondary Phone No.:

E-mail: **Anti-Spam Email Legislation Consent: By providing my email address I am granting permission for Ayre & Oxford Inc. to email me for communication

purposes related to the property. To remove consent, please notify our office requesting removal of your email from our system.**

Emergency Contact/Agent:

Emergency contact daytime phone: ___________________ Evening phone: _______________________

OWNER OCCUPIED UNIT Please circle YES or NO (if you circled no please complete the section below)

RESIDENT INFORMATION, (if different from Owner):

Name(s): _____________________________________________________________________________

Daytime phone:_________________________ Evening phone:_________________________________

CARS OWNED OR USED BY OWNER/RESIDENTS which are parked at or near the condominium:

Car #1.

Parking stall location & number: _______________________

Make: ______________________________ Model: ________________________________________

Color: ______________________________ License Plate Number: ___________________________

Car #2.

Parking stall location & number: _______________________

Make: ______________________________ Model: ________________________________________

Color: ______________________________ License Plate Number: ___________________________

Signature: ___________________________ Date: _______________________________________

The information requested is for our records only. In order to ensure confidentiality to all occupants, site staff has been instructed not to provide personal information contained in our files. Once completed, please sign and return the form attention Dawn Billo, contact info provided on the letter head.


AYRE & OXFORD INC. Professional Real Estate Management

Accredited Management Organization®(AMO®)

#203, 13455 – 114 Avenue NW Edmonton AB T5M 2E2

Telephone (780) 448-4984 • Fax (780) 448-7297

www.ayreoxford.com

Owner Authorization to Receive Notices and Other

Information by Email

I/We, _________________________________ the Owner(s) of the following Unit(s)

(print legal and/or municipal unit description(s))

expressly authorize Ayre & Oxford Inc., operating as the Management Company for the

" Corporation", to send any notice or correspondence required under the Bylaws, the Condominium

Property Act, The Condominium Property Regulation, Court Process or as may otherwise be direction

by the Board of Directors, to me/us at the email address listed below.

It is further acknowledged that I/we will check the email address periodically. Neither the

Corporation nor its Board of Directors is responsible for Spam filter settings or any other problems

(electronic or otherwise) resulting in an email not being received or read by me/us. It is my

responsibility to update the Corporation if my email address changes.

Email Address:

Owner: ________________________________ Date: ___________________

Owner: ________________________________ Date: ___________________

Note: If there is more than one person on title, a signature and/or email is required for each person.

If a unit is owned by a Corporation/Business, an individual authorized by the

Corporation/Business must sign on behalf of the Corporation/Business.

Please note: By consenting to receive email communication from our office, you will no longer

receive hard copies of Corporation Documentation, effective July 1st, 2019.

Signature Signature

Once filled out, please send this form to: or to the contact on the

letterhead.

For Office use:

Legal Unit Date received________________



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NOTICE OF INTENTION TO RENT/LEASE

Elements at Willowhaven Condominium Corporation No.

We, as owner(s) of Unit

Number , intend to rent/lease the unit to:

(name and address of proposed tenant/lessee) 2. A copy of the proposed rental agreement/lease showing the terms thereof, the amount of the rental to be paid, the circumstances under which it may be terminated prior to expiry and containing the proposed lessee’s signature in agreement to undertake the bylaws, and the Condominium Rental Policy / Regulation is attached.

3. My/Our address for service of legal process is:

4. I/We undertake to pay the Condominium Corporation and to indemnify it against any damage sustained by the Corporation or any other person as a result of the tenant's/lessee's breach of any Bylaw or any damages resulting from negligence or nuisance committed by the tenant/lessee.

5. Notice of Move in and move out must be notified two weeks in advance, at which time an elevator key will be provided if applicable to assist with the move.

6. I/We understand and agree that any unpaid charges resulting from damage sustained by the Corporation or any other person as a result of the tenant's/lessee's breach of any Bylaw or any damages resulting from negligence or nuisance committed by the tenant/lessee will be applied against Condominium fees paid; resulting in action taken as per the Corporation . The Corporation also has a charge against the estate of the defaulting owner, for any amounts that the Corporation has the right to recover under these by laws. The charge shall be deemed to be an interest in the land, and the Corporation may register a caveat in that regard against the title to the defaulting owners unit. The Corporation shall not be obliged to discharge the caveat until all arrears, including interest and enforcement costs have been paid.

7. I/We have fully explained to the prospective tenant/lessee the provisions of Sections 45 to 47 of the Condominium Property Act and we have provided the tenant with a copy of the Corporation's Bylaws.

8. I/ We understand that the Residential Tenancies Act may affect us and our tenant. If there is a conflict between the Residential Tenancies Act and the Condominium Property Act, the Condominium Property Act applies.

DATED at Edmonton this day of , 20 .

SIGNATURE OF OWNER SIGNATURE OF CO-OWNER Attachments: Proposed Rental Lease Agreement, Appendix #1. Undertaking outlined per section 2. Above, information update form & Certified Cheque, Tenants insurance certificate.




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Elements at Willowhaven

APPLICATION FOR PET APPROVAL In accordance with the Board of Directors approval for a pet is required. Please complete this application and return it to the Management Company. A copy of the municipal license (city of Edmonton) and a recent Color Photograph of the pet in the application must be attached before approval will be granted. NOTE: No more than 2 pets per household are permitted. Pet size cannot exceed 24 inches in height at the shoulder. The City license must be submitted upon renewal annually. Owner: Unit Address: Home # Work # Mailing Address if Owner lives Off-Site: TO BE COMPLETED BY OWNER/LANDLORD IF UNIT IS RENTED: Tenant Name(s) Home # Work # Pet Description: Cat (breed): Dog (breed): Sex: ________ Color: _____________ Age: _________ Fixed? Circle Y or N Full Grown Height: _____________ Full Grown Weight: _____________ Municipal License # Tag # I/We, the Owner(s) of the above Unit do hereby make application for approval for the pet (cat or dog) as described above and agree to the following terms and conditions:

1. The information provided is accurate. Misrepresentation will result in the withdrawal of approval by the Condominium Corporation.

2. This application references this animal ONLY and will not apply to any other animal residing on the premises, now or in the future.

3. Approval for pets may be withdrawn by the Condominium Corporation, in accordance with By-law 29.3.

4. In the event that the animal described about is under the age of (1) year, I/We promise to provide a copy of the municipal license before the animal’s first birthday.

5. Any and all costs incurred resulting from damages and repair to the Common Property caused by the above described animal shall be the responsibility of the Unit Owner. Resulting legal costs, if any, will be borne by the Unit Owner.

6. No animal shall be tied to any part of the Common Property, including posts, trees, shrubs, fences or signs.

7. No animal shall be allowed to create noise or disturb other residents in any way. 8. No animal shall be left unattended while on Common Property or exclusive use areas. 9. All pets must be properly controlled (leashed or caged) at all times while on Common

Property. 10. The animal is not allowed to defecate/urinate on Common Property or Exclusive-Use

Areas (i.e balconies, patios, grass, parking areas, ect.) In case of an accident, the owner of the pet is responsible for picking up and disposing of any droppings left behind.




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11. No more than 2 pets per household is permitted. Pet size cannot exceed 24 inches

high at the shoulder. 12. I/We agree to comply with the Condominium By-laws and any rules and regulations set

forth by the Condominium Corporation.

In consideration of this permission being granted I agree:

1. That at all times when this animal is not in the Unit, or contained in the privacy area, it shall be kept on a leash while coming to or leaving the property.

2. That I will pay immediately for any damage done by said animal to the common property or person.

3. That I will indemnify and save you harmless from any and all claims which may be against the Condominium Corporation by reason of the Condominium Corporation permitting me to keep said animal in my Condominium Unit.

4. That permission granted by the Board of Directors on behalf of the Condominium Corporation may be revoked at any time, at the Board of Director’s discretion based on any violation of the pet rules or bylaws.

5. That I shall not permit my animal to run at large on any part of the property.

6. Continual barking is acknowledged as disturbing the quiet enjoyment of Condominium Owners, and the Condominium Corporation has the right to withdraw approval of pets that are deemed to be a problem.

7. It is the Owner’s responsibility to take the pet away from Common Property to use the washroom. In the event of an accident on Common Property or Exclusive Use Areas, it is the Owner’s responsibility to clean up the mess immediately.

Per Unit Owner _____________________________________ Per Unit Owner _____________________________________

SIGNED THIS DAY OF , 20 .

Permission to maintain the above described animal, subject to the Condominium Bylaws and aforementioned conditions, is hereby granted. Dated this ______ day of _____________________, 20____ Per:____________________(Property Manager) on behalf of The Owners: Elements at Willowhaven Condominiums

Office to complete the following section Board members concerns and/or any related conditions of approval OR denial and reason for denial: Approved / Denied (Please circle and initial one) Dated this _____ day of _______________, 20___, _________________________________ (Property Manager)




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Elements at Willowhaven– Tenants Receipt of Bylaws

To: Board of Directors Unit #

Address:

In consideration of the attached application to lease unit #_ Willowhaven, please be advised of the following:

at Elements at

I / We_ have received copies of the Corporation bylaws, and the Condominium Rental Policies / Regulation of Elements at Willowhaven Condominiums for review.

I / We agree to undertake the bylaws and Rental Policies / Regulation.

Date:

, 20 .

Signature:

Tenant Signature:

Tenant




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Elements at Willowhaven– Cease to Rent

To: Board of Directors

Unit #:

I / We

Cease to rent the aforementioned suite effective: , 20 .

My/Our mailing address for future correspondence is:

Contact Number:




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Elements at Willowhaven Alberta Treasury Branch Pre-Authorized Chequing

Authorization for Debit Transfer

Building: Unit #: Surname: First Name: Initial:

Name:

Complete if the name the account is under is different from Condominium Owner’s name

Address:

City: Province: Postal Code:

Telephone No : ( work)

I, ; Hereby authorize Alberta Treasury Branch (ATB) and:

Ayre & Oxford Inc. #203, 13455 – 114 Avenue Edmonton, Alberta T5M 2E2 Telephone: (780) 448-4984

To transfer monies in the amount of the monthly condominium fees from my account at the following location:

Financial Institution Name

Address:

City: Province: PostalCode:

Telephone No.:

I authorize Ayre & Oxford Inc. and ATB to use the services of any member or affiliate of the Canadian Payments Association (CPA) in carrying out this authorization. I agree to be bound by the standards, rules and practices of the CPA as they may exist from time to time. I agree to give written notice of cancellation of this authorization to Ayre & Oxford Inc. and to be bound by this authorization until Ayre & Oxford Inc. has had reasonable time to act on the notice. Ayre & Oxford Inc. and/or ATB may terminate this authorization by providing me with ten (ten) days notice. I undertake to inform Ayre & Oxford Inc. within ten (10) days of any changes to branch, account and institution number while this authorization is in effect.

It is the Condominium Owner’s responsibility to notify Ayre & Oxford Inc. of cancellation or changes to the Pre-Authorized account on or by the 24th of the current month. I understand there will be a service charge of $35.00 if any withdrawal is returned. (This service charge is subject to change without notice.)

Commencement Date: 1, 20 (We must receive this form by the 24th of the month before the commencement date.) Please send completed form and banking information to [email protected]

Witness: Signature: Date:

A VOID CHEQUE/BANK CONFIRMATION MUST BE ATTACHED

CIRCLE YES or NO 1. New Pre Authorized Plan for Ayre & Oxford Inc.? YES NO 2. Bank Information Change (If Applicable)? YES NO 3. Are you authorizing any outstanding balance to be withdrawn from your account along with your monthly fees? YES NO INITIALS_





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Elements at Willowhaven Unit Alteration/Renovation Application

Date of Application:

NAME:

ADDRESS:

PHONE: Interior Enhancement (needing insurance) Y / N

DESCRIPTION OF PROJECT(S) – Exterior: (Deck, Fence, Flooring, Screen Door, A/C, Other)

City of Edmonton Permit Required: YES NO (If yes, enclose copy for file)

IF the installation is an air conditioner: Installation is allowed as a residential grade, the condensing unit is to be located in the fenced yard on the cement pad with the discharge fan on top or facing toward the owner’s yard, it is professionally installed at no cost to the Condominium Corporation, and the unit owners sign the waiver. Professional maintenance is required to keep the condensing unit functioning normally. As per the City of Edmonton Bylaw 1400, the A/C unit is not to be more than 75DB from 7am-10pm and 50DB from 10pm-7am. The Board of Directors holds the right to revoke approval if there are reported complaints on file or if the air conditioner is found to overload the community electrical panel. If the City of Edmonton or the Board finds the A/C non-compliant with the Bylaw and orders that it be removed, the owner is responsible for any cost associated with removal and restoration of the property to previous condition. Please visit the link to the City of Edmonton Bylaw 14600 Community Standards Bylaw http://www.edmonton.ca/bylaws_licences/C14600.pdf for more information. Material(s) to be used in construction: NOTE: low, minimal or maintenance free materials must be used in construction, and must meet with municipal and provincial codes & requirements

Color(s): NOTE: If enhancement is exterior, it must coordinate to existing exteriors

Dimensions, Specifications: (attach a detailed sketch or drawing of the project showing dimensions, including proximity to adjoining properties. If interior enhancements involve structural changes, an engineer’s report may be required. If for an air conditioner please specify the make, model and decibels.)

Contractor(s) or persons responsible for construction and contact numbers:

Estimated start to completion dates of project(s):_ NOTE: owner(s) accepts responsibility for timely completion of construction project

Units that may be affected and/or impacted by construction:


http://www.edmonton.ca/bylaws_licences/C14600.pdf



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Specifications as Follows: IF the installation is flooring: adequate soundproofing must be provided by the underlay selected. • If the flooring being installed is an engineered floating floor, the insulation needs to have a

FIIC impact rating of a minimum 60 to avoid disturbance to adjacent suites. • A further recommendation for sound barrier would be an FIIC rating of 80. • The flooring will be installed with the inclusion of a moisture barrier which is mold /

mildew resistant. IF the installation is regarding fixtures: they match the current standards and voltage.

Plumbing/Dishwashing changes: That this work is conducted by a professional.

If you have any questions about coordinating the work, contact Christine Sheskey, Property Manager.

This decision will stand as long as all of the following conditions are met: 1. The work is to be completed during normal working hours 8:00 a.m. to 6:00 p.m. Monday to

Friday, and will not be conducted on balcony space or other common areas, as applicable. 2. Understand that this may be considered replacement of the builders’ grade; therefore this

will be considered betterment, or improvement is covered by the Corporation insurance policy. Be sure to complete and submit the betterment and improvement form from the welcome package.

3. It will be the home owner’s responsibility to pay for any future damages that may occur due to the above adjustment.

4. It will be the home owner’s responsibility to declare to any future purchasers their responsibility for the adjustment.

5. Although this area is no longer considered common area, it must be maintained as to the standards of all other common areas of this project.

6. Failure to comply with any of the above points or failure to sign and return one copy of this form to the Board will result in this request being denied.

7. Failure to maintain the area after construction will result in the area being returned to its original state at the home owner’s expense.

8. All building permits are responsibility of home owner not the Condominium Corporation. 9. You are responsible to ensure that any additional noise caused by the alteration does not

disturb neighboring units. If you agree with all of the above conditions, please sign and return one copy of this form to the Board of Directors of Condo Corp. 152 3222 c/o Ayre & Oxford Inc. Your project will be able to commence once this form is signed and returned.




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Elements at Willowhaven Unit Alteration/Renovation Application – Third Parties Agreement

Office to complete the following section Board members concerns and/or any related conditions of approval OR denial and reason for denial:

Approved / Denied (Please circle and initial one)

Dated this day of , 20 ,

(Property Manager)

Owner(s) to complete the following section: I/we, , as homeowner(s) of Unit , accept all responsibility for construction and associated costs including permits as well as any/all related maintenance of these projects. I/We also accept full liability for any and all damages caused as a result of the failure of any electrical, plumbing and/or structural components changed during the course of the renovation. When these enhancements are complete, these projects will be discussed with my/our insurance agent. If applicable my/our insurance coverage will be increased to cover replacement costs associated with these items. I/We are aware and accept full responsibility for any additional insurance premiums incurred as a result of these improvements to my/our property and unit. Dated this day of , 20

Owner’s Signature Owner’s Signature




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Intercom Update Elements at Willowhaven Condominiums

Please be advised an Intercom system is installed and all entrance doors to the building is secured.

The system works by using a digit number assigned to your suite which has to be entered by your guest. This will then activate the number you have registered with Ayre & Oxford Inc. You may then allow your guest access to the building by pressing “6” or “9” on your phone pad.

To activate your Intercom, we require the one (1) local telephone or cellular number you wish to use along with your name or “Occupied” to be displayed.

Please fill out the following information and return it to [email protected] or to the office at:

Ayre & Oxford Inc. Suite 203, 13455 – 114 Avenue NW

Edmonton, AB T5M 2E2 FAX: (780) 448- 7297

Buzzer Code (To be filled out by Ayre & Oxford Inc)

**Can only be hooked up to one (1) local number.

Unit # Owner/Tenant Name(s) Name Displayed or “Occupied” Phone Number





#203, 13455 – 114 Avenue NW Edmonton AB T5M 2E2

Telephone (780) 448-4984 • Fax (780) 448-7297

www.ayreoxford.com

PROPERTY RESIDENT COMPLAINT FORM

Today’s Date: Building Name / Address:

Name: Suite: Owner or Tenant?

E-mail address: Phone Number:

Complaint Against Suite #: Type of complaint:

If the complaint is noise, describe the type of noise:

How frequent is this occurring?

How long does this occur?

At what time of day?

Location / source of the complaint?

How is it affecting you?

Is it affecting anyone else?

Other relevant details:

Have you discussed / communicated this with the source of the complaint if applicable? If yes

provide details:

Are you willing to attend court in the event that this issue escalates to that point:

The information collected here is for legal and record keeping purposes only. Your information will not

be shared with the offenders unless required by law.

FOR OFFICE USE ONLY:

1ST COMPLAINT 2ND COMPLAINT 3RD COMPLAINT 4TH COMPLAINT

NOTES:




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March 9, 2018 To Owners, RE: Notice of Rental Lease Policy/Regulations for Elements at Willowhaven Condominium Corporation #152 3222 We would like to take this opportunity to advise all owners that your Board of Directors voted to implement a Rental Policy/Regulation for Elements at Willowhaven Condominiums with the best interest of all owners in mind. As outlined in the below Elements at Willowhaven Bylaw: 4. Powers of the Corporation In addition to exercising the powers given to it by the Act, the Corporation may:

j) create such rules and regulations as it thinks are advisable, concerning the rental of Apartment Homes to tenants. Such rules may include the imposition of damage deposits, a requirement that tenants sign an undertaking to be bound by the bylaws, procedures for giving tenants notice to vacate, and any other rules which the Corporation could reasonably make to protect the general quality of life in the projects;

Please be advised the new Rental Policy / Regulation effective April 1, 2018 includes the following terms: 1. The length of a rental lease agreement may be no less than 3 months 2. No Airbnb rental agreements are permitted. 3. All applicable forms in the Welcome Package are required to be submitted within 21

days of the lease start date. Forms to be submitted: Property Procedures: Contact Information Move-in /Move- Out Etiquette Notice of Intention to Rent/Lease Garbage Disposal Tenants Receipt of Bylaws Copy of the proposed Rental Agreement/Lease Owner Insurance Certificate

All forms and procedures may be found in the Elements at Willowhaven Welcome Package on line through Ayre and Oxford Inc at Ayreoxford.com or contact Dawn [email protected] for a PDF copy via email.

Should you have questions or concerns, do not hesitate to contact the undersigned at 780-448-4984 ext. 310 or [email protected]. Yours truly, Ayre & Oxford Inc. Agents on behalf of Elements at Willowhaven

Becky Lillico, ARM® Property Manager, Associate






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March 9, 2018 To Owner, RE: Submission of Insurance Certificate for Elements at Willowhaven Condominium Corporation #152 3222 The Board of Directors would like to take the opportunity to remind all owners that the Elements at Willowhaven Bylaws require owners to have Insurance coverage in the amount of $1,000,000 third party liability on the Policy for your unit. As of May 1, 2018 the Board of Directors have implemented the following Policy requirements. All owners are required to submit a copy of their Insurance Certificate to the management company on behalf of the Corporation on an annual basis. This is to show active coverage and proof of $1,000,000 third party liability. With the best interest of all owners in mind, this Policy will help to ensure all residents are insured according to the Bylaws and in the case of a leak or fire causing damage to another unit. Please review the Elements at Willowhaven Bylaws outlined below; 27. Duties of Occupants

An occupant shall; i) buy and maintain a condominium unit owner’s insurance policy which

includes at least $1,000,000 in third party liability coverage.

Please submit a copy of your Insurance Certificate to the Management Company before May 1, 2018.

Should you have questions or concerns, do not hesitate to contact the undersigned at 780-448-4984 ext. 310 or [email protected].

Yours truly, Ayre & Oxford Inc. Agents on behalf of Elements at Willowhaven

Becky Lillico, ARM® Property Manager, Associate



Elements at Willowhaven Condominium Corporation 152 3222

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Willowhaven Condominium Rules Introduction: This document contains the rules of Willowhaven Condominium Corporation. The following rules respecting the use of the common property and units are made to promote the safety, security and welfare of the owners and or tenants of the property and or the for the purpose of preventing unreasonable interference with the use and enjoyment of the common property and of other units. ALL PREVIOUS RULES ARE HEREBY REPEALED. DEFINITIONS

OWNER: Includes owners, their families, visitors, tenants, agents, and occupants to the unit.

COMMON PROPERTY: The property outside of the boundaries of your condominium unit. It is jointly owned and shared among all of the unit owners. Common property can include landscaping, elevators, hallways, all entrances, and exterior surface of unit doors. It also includes important elements such as the buildings plumbing, wiring, and heating system. EXCLUSIVE POSSESSION AREAS: Part of the common property or condominium corporation’s real property, these are the areas that an owner has exclusive use over, such as a parking stall, storage unit, patio or balcony. If you have exclusive use, it means you are the only one who has the right to use the space. The board of Directors (installed through election) are responsible for the operation of the Corporation. The board has statutory power to govern the operation or the corporation by creating bylaws and rules (Subject to ratification by the owners), and is to oversee adherence by the condominium corporation and its residents to the Condominium Act, bylaws and rules governing the operation of the corporation. Our Corporations bylaws update the Declaration to take into consideration new legislation or changing circumstances.


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All owners are expected to follow the rules of the corporation. When renting their property, owners are responsible for explaining the rules to their tenants, as well as providing them with a copy of the rules. Owners are responsible for the conduct of their guests. All owners are expected to complete all forms in the welcome package and update as needed. These rules help round out these existing documents and policies. Please remember: no unit owner shall make any change to the common property, including exclusive use of common property and the interior of their unit without prior written consent from the board, and subject to the provisions of the Condominium Act. All proposed modifications must be approved, in writing, by the board of directors before starting any repairs, modification, installation, etc. Being a courteous and conscientious owner and neighbor is usually a good rule of thumb and will prevent you from inadvertently breaking any of the rules. Common property should be kept clear of any obstruction No signs are permitted on common property without approval from the board No littering on the property 1.1 Any losses, costs or damage incurred by the corporation by reason of a breach of any rules in force from time to time by any owner, his or her family, guests, servants, agents, tenants or occupants of his or her unit shall be borne by such owner and may be recovered by the corporation against such owner in the same manner as common expenses. Without limiting the generality of the foregoing, such losses, costs or damages shall include, but not limited to all legal costs incurred by the corporation in enforcing, or attempting to enforce these rules. 1.2 If a rule is inconsistent with the provisions of the bylaws of the corporation, the provisions the bylaws shall prevail and the rule shall be deemed to be amended accordingly 2.0 General Prohibitions No owner shall do anything, or permit anything to be done on the property that is contrary to any Federal or Provincial Statute (including the Criminal Code of Canada) Municipal bylaw or any Rules, Regulations, or Ordinances passed under any statute or Municipal bylaw.


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Units can only be used as private residences Activity within the unit cannot constitute a public nuisance No noise or music is permitted which would constitute a nuisance or interfere with the rights of other owners or constitute an annoyance No owner shall do or permit anything to be done in his or her unit or bring or keep anything therein which in any way will: -Increase the risk of fire or the rate of fire insurance on the building or the property -Obstruct or interfere with the rights of other owners, or in any way injure or annoy them -Conflict with the laws relating to fire or with the regulations of the fire department or with any insurance policy carried by the corporation or any owner 3.0 Auction sales or yard sales are not permitted on the property 4.0 Owners are not permitted to install clothes lines on their patios or to hang clothes on the railings of their patios 5.0 No exterior holiday decorations including lights are permitted on patios after the conclusion of the specific holiday. Owners must ensure that any electrical exterior decorations are CSA approved for exterior use, in good working order and not plugged into any power supply on the exterior of the building except for electrical outlet located on the unit patio. 5.1 Decorations and or lights may not be attached to the patio railings with screws or nails. Only attachments that do not damage the railings are permitted. 6.0 All garbage and recycling items must be properly stored inside the owners unit. All garbage to be kept within the unit (no garbage may be stored in the hallways, patio or common property) 7.0 Owners shall keep their exclusive property clean and tidy. 7.1 Interior furniture is not permitted on unit patios. Only patio furniture and BBQs are permitted. 7.2 Owners shall not erect temporary or permanent seasonal structures on common


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property. 7.3 Camping is not permitted on the common property. Tents are not permitted to be set up on common property. 7.4 No one is permitted to play games on common property. 7.5 Children are not permitted to play in the parking lot or underground parking garages. 7.6 Children must be under adult supervision at all times while in common property. 8.0 The trees and shrubs located in the common property are the responsibility of the corporation. Owners are not permitted to make changes to any plants or landscaping material. 9.0 Pets are permitted within the property as follows: - Owners must submit an application for pet approval form to the board and have it approved. - All pets must meet City of Edmonton bylaws in relation to yearly registration. No animal causing unreasonable interference on the property is permitted Dogs must have a collar and leash at all times while on the common property. Dogs are not permitted to urinate or defecate on the property. If a pet does defecate on the property, the owner is required to pick up and deposit waste in an appropriate garbage bin. Pets are not permitted to be unsupervised anywhere on the property or the owner’s patio property. Pets are not permitted to be secured by a lead to any part of the common property or exterior structure of the building. Any damage to property caused by a pet that requires repair shall be the responsibility of the pet owner, as per 1.1. Pets who are deemed to be a nuisance will not be permitted on the property. Owners will be notified and if not rectified, the pet will be removed.


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Failure of the owner to comply with rules related to pets will result in the pet being removed from the property. 10.0 Owners must report to the corporation any incident occurring on the property. Any symptom of a possible problem, such as water penetration, water seepage or leakage, unusual noises, smoke or odours must be reported. 11.0 Owners are not permitted to store liquid gas, propane or other flammable materials, combustible or offensive goods or materials on the property (propane tanks properly affixed to BBQs are permitted) 11.1 Transporting of propane tanks are not allowed in the elevator or parkade. It must be transported through the stairwell. 12.0 Only road worthy, registered and insured motor vehicles shall be kept on the property. Vehicles must not leak oil or any other fluids. 12.1 Owners have exclusive rights to the parking spaces that they have title to. 12.2 Designated parking spaces are not to be used for any other purpose other than the parking of a motor vehicle. (Owners of underground parking stalls are permitted to store seasonal tires in their parking spaces.) 12.3 All vehicles and underground stored tires must be removed from parking spaces when the parking lot is being cleaned or snow removal operations are taking place. The corporation is not responsible for any damage to vehicles not removed during cleaning or snow removal operations. 12.4 Vehicles left in parking lot during cleaning or snow removal operations will be towed at the expense of the owner of the vehicle. 12.5 Vehicle repairs and maintenance are not permitted on the property. Vehicles are not permitted to disassembled or jacked up and left on blocks. 12.5 No vehicle shall be parked in a fire lane. No vehicle shall be parked in a space designated as a handicapped zone unless the vehicle has a permit allowing this use. 12.6 The speed limit for operation of a motor vehicle on the property is 10 kilometer per hour. 12.7 No driving or parking on any of the common property except the road ways and parking stalls


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13.0 No satellite dish, radio antenna, or any other structure is permitted to be fastened to any unit or building. 13.0 No shades, blinds, rugs, flowerpots should cover the external parts of the windows or building 14.0 Smoking is not permitted on common property within the building (owners are encouraged to use ashtrays provided near the entry doors of the buildings when disposing of cigarette butts) 14.1 All owners shall ensure that smoke and odours generated within their unit or originating from their patio area are not excessive so that smoke and or odours do not migrate to other common property or other units. 14.2 Owners are permitted to smoke on patios as long as this doesn’t interfere with the rights of other owners 15.0 All complaints and problems should be directed in writing to the Property Manager. Health and Safety issues will be dealt with immediately. All other issues will be dealt with in a timely manner. 16.0 Owners are not permitted on park in visitor parking. 17.0 Visitors shall not park in visitor parking in excess of 6 consecutive hours; vehicles exceeding time limits will be ticketed and/or towed at the owners expense.

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