Amanda L. Hopkins 26921 N. Sandgates Road, Mechanicsville, MD 20659

C: 240-682-6028 H: 240-309-4018 Amanda.Hopkins91@gmail.com

In applying for this position I hope to further my administrative skills by maximizing my client relations, management skills, quality assurance, program development, training experience, prioritizing, completing multiple

tasks simultaneously and following through to achieve project goals.

Experience

Marketing & Office Coordinator

Lakeside Title Co. & Affiliates – Hollywood, MD November 2016 - Present

Job Objectives: Provide superior customer service to internal sales staff, as well as buyers, sellers, lenders, realtors and builders while carrying out my duties. My primary goal is to increase Lakeside Title Company’s brand recognition. Responsibilities include, but are not limited to:

- Assess Customer Needs both in Person or via Phone/Email - Processing Files, both hard copy and in the computer system - Assist Settlement Officers with Administrative needs during and after closing. - Create Marketing Flyers, Draft Marketing Emails to be sent utilizing our automation program and/or MailChimp - Keep Client Database up to date - Manage all Social Media outlets on a regular basis and update company websites - Assist in Coordinating Events - Type up various Title Reports & Title Policies - Review Documents to ensure it’s in compliance - Communicate with clients to ensure the process is completed in a timely manner - Handle Multi-line phone system - Ability to be the primary point of contact to assist and/or resolve issues - Able to work independently, prioritize and strong attention to detail - Proficient with Microsoft Office, including Word, Excel, Publisher and Power Point - Perform all other administrative duties as assigned

A/R & A/P Manager and Activities Coordinator

The Villages at Wildewood – California, MD

June 2016 – August 2016

A/R Manager - manages the daily operations and strategic objectives of the Company’s accounts receivable cycle through design, implementation, maintenance and management of all accounts receivable business functions and procedures for the Accounts Receivable collection process. Activities Coordinator – to perform duties in assisting with the development, promotion and implementation of senior center program activities.

- Overseeing customer billing and cash receipts processing.

- Support Management by providing timely and accurate payment and account standing information.

- Well-developed analytic and problem solving skills and highly developed communication and interpersonal skills

- Excellent listening, written and verbal communication skills

- Successful in dealing with customer and company personnel at all levels

- High degree of integrity including ability to successfully deal with sensitive or confidential information

- Ability to exhibit poise, composure and confidence when confronting stressful or high-pressure situations

- Personally exhibits a strong commitment to dependability and reliability with the ability to gain the confidence and

respect of the customer base

- Responsible for the promotion, coordination and implementation of approved activities

- Coordinate with transportation for all activities scheduled off of the grounds

- Attend monthly activities meetings, setup for all activities on the community grounds.

Continued Resume - Amanda L. Hopkins 26921 N. Sandgates Road, Mechanicsville, MD 20659

C: 240-682-6028 H: 240-309-4018 Amanda.Hopkins91@gmail.com

2

Office Manager

CertaPro Painters of Maryland, INC – Waldorf, MD

February 2016 – June 2016

- Represent CertaPro Painters to all suppliers, customers, applicants, employees, etc. so as to differentiate ourselves from our competition and to further enhance our ‘Brand of Certainty’.

- Service all prospective customers and customers with the objective of meeting/exceeding their painting needs and building customers for life.

- Update direct mail (DM) drops in CertaNotes. Manage and process all Data-mining mailings. - Maintain franchise website to be compliant with CertaPro SOP's - Ensure all customer mailing lists are up to date. Organize trade shows. Attend trade shows as required. Order DM

to send out. - Schedule Estimate Appointments, and Start dates for all projects beginning. - Collect and track actual hours worked on job sites daily. Update Production Scheduler in CertaNotes. Keep track of

warehouse inventory and equipment. - Process all incoming and outgoing mail. Maintain vendor relations and files as required. To include: insurance,

phone companies, subcontractors. Manage facilities. Enter data as required. - Prepare weekly analysis of results in preparation for Goal Setting and Review (GS&R) with supervisor. Create and

maintain any reports requested by direct supervisor. - Maintain employee applications. Obtain all background checks as required. Make sure all employee files (paper

and electronic) are up to date and accurate. Manage paperwork for employee termination. - Certified in QuickBooks. Process payroll by Tuesday. Certified in the operation of CertaNotes. Statements complete

& accurate (Profit & Loss, Balance Sheet etc.) in both CertaNotes and QuickBooks. Enter Annual Financial Plan (AFP) into QuickBooks. Keep QuickBooks up to date and accurate (recording deposits, journal entries, etc. Pay all bills. Invoice customers. Prepare reports such as: Profit & Loss, Balance Sheet, Accounts Receivable, and Accounts Payable. Reconcile paint and material supplier invoices. Reconcile expense reports submitted. Make all deposits.

Client Relations Manager

SecureMedy, INC - Waldorf, MD

February 2016 Temp. Position

- Manage Constant contacts program through periodic distribution of advertising leads - Place cold calls to business leads and prospects - Develop and maintain business pipeline of marketing efforts to active business leads - Registration and updates into Vendor databases for Prime Contractors and/or Client databases - Perform continuous follow up with business prospects via phone calls and/or emails to potential clients - Attend Webinars to remain proficient on marketing skills, new procedures, etc. - Maintain Master Vendor Registration Profile sheet for Vendor database registrations - Monitor BD Program and CRM portals including GovWin, Salesforce - Identify target state and federal agencies and monitor 24-month Procurement Forecasts - Coordinate routine updates and revisions to company website. Also, maintain Social media portals including

Facebook, LinkedIn, Instagram, Twitter and YouTube - Generate weekly report of client relations and business development activities - Manage Salesforce.com platform for tracking all sales related activity - Establish organization as the market leader & trusted advisor for all security services - Manage the sales cycle from cold-call to close - Customize and present our capabilities to prospective customers and buying committees - Perform key role during the review & response to RFQ, RFI, RFP, etc. and perform additional functions as necessary

in order to achieve assigned sales objectives

Continued Resume - Amanda L. Hopkins 26921 N. Sandgates Road, Mechanicsville, MD 20659

C: 240-682-6028 H: 240-309-4018 Amanda.Hopkins91@gmail.com

3

Marketing & Advertising Consultant

TheBayNet.com – Hollywood, MD

August 2015 – February 2016

- Excellent follow-through and relationship skills. - Experienced in identifying decision makers. - Proven track record in successfully completing a high volume of outbound sales calls. - Organize and maintain client information. - Successfully achieve sales goals through prospecting, qualification, presentations and closing skills. Hunt down

and discover new business opportunities Go beyond the chase to cultivate prospects into paying clients - Work with our market intelligence team to understand your prospect’s business challenges - Devise and pitch sale proposals that speak to client needs, and get them to say “yes”

Accomplishments - I have restructured the Classifieds section of the website, pricing all listings based on categories and sub-categories. Skills Used - Sales inside/outside business-to-business sales experience. Proficiency with computers and ability to communicate effectively and clearly. Extremely goal oriented, creative, positive, and self-motivated. Additionally, possess excellent telephone, interpersonal skills and time management skills. Ability to work in a fast-paced, goal orientated innovative team environment.

Account Executive

Southern Maryland Newspapers/APG Publishing – Waldorf, MD

July 2013 – August 2015

- Liaising on a daily basis with clients and the media, often via telephone and email; - Relationship building and networking with colleagues, clients. - Working as part of a department to develop client needs when it comes to advertising. - Preparing regular client reports and attending client meetings; - Attending and promoting client recruitment events/ misc. ad’s - Assisting with the production of client publications, such as in-house promotions; - Maintain contact with all clients in the market area to ensure high levels of Client Satisfaction. - Sells consultatively and makes recommendations to prospects and clients of the various solutions the company

offers to business issues. - Develops a database of qualified leads through referrals, telephone canvassing, face to face cold calling on

business owners, direct mail, email, and networking - Discussing with clients to buy advertising space - Finding out who controls the advertising budget in target organizations and contacting them - Explaining the benefits of our paper, using statistics on readership or viewing figures - Offering a price and negotiating around it

Education AA in Business Management – Currently Enrolled Online Courses

Graphic Design Career Diploma – Currently Enrolled Online Course

Ashworth University - Norcross, GA

High school diploma in General Studies

Thomas Stone - Waldorf, MD 2005 to 2009

References Available Upon Request