alyeska pipeline president admiral tom barrett's leadership presentation to apex
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Admiral Barrett's presentation to the Alaska Performance Excellence Program on "leadership"TRANSCRIPT
Starting Your Journey to Excellence
Ben Park12 Apr 12
Thursday, April 19, 2012
My Background• U.S. Air Force Academy Graduate• 6 years of active duty and 21 years of service
in the Missouri Air National Guard (Fighter Pilot)
• MBA from Washington University in St Louis• 30 years of experience at McDonnell Douglas
and Boeing (Marketing, Engineering, Program Management, Business Leadership)
• Kansas Award for Excellence and Baldrige Award Recipient
• Baldrige Examiner
Thursday, April 19, 2012
Baldrige Organizational Model – Refined Over 23 Years
1Leadership
7Results
6Operations
Focus
5Workforce
Focus
3Customer
Focus
2Strategic Planning
4Measurement, Analysis, and Knowledge Management
Organizational Profile:Environment, Relationships, and
Challenges
Thursday, April 19, 2012
“A journey of a thousand miles begins with a single step”.
Lao-tzu Chinese philosopher
(604 BC - 531 BC)
Thursday, April 19, 2012
We’re Talking About Change Here
• The Leader is responsible for changing the organization.
• The team supports the change because they are involved in the change.
• The team needs to embrace the change for it to be successfully implemented.
• Change is so difficult that it often takes a catastrophe to start it.
Thursday, April 19, 2012
So Where Do We Start?1. Mission Statement2. Key Stakeholders3. Stakeholders’ Requirements4. Organizational Goals5. Organizational Strategies6. Systems and Processes7. Balanced Scorecard8. Strategic Planning Process9. Communication Plan10.Write an Application
Self-Assessment
Surveys
Thursday, April 19, 2012
Self-Assessment Surveys• Provide information on how you are doing
relative to implementing a balanced change to your organization
• Should be taken by your organization once or twice a year to measure change
• Will help to prioritize the things that need fixing
• Baldrige provides a great survey with benchmark data to help with this:
http://www.nist.gov/baldrige/enter/self.cfm
Thursday, April 19, 2012
1 Mission Statement• Vision– Desired future state– Six words or less
• Mission– What you do and how you do it– What makes you unique
• Values– Shared beliefs– Define your culture– Foster loyalty
Thursday, April 19, 2012
Key Stakeholders• Groups that are most affected by your
organization’s actions and success• Ask yourself who would be impacted if
your organization went away• Typically include: – Customers (patients, students/parents)– Employees/Volunteers– Shareholders
2
Thursday, April 19, 2012
Key Stakeholder Requirements
• Segment your stakeholders• Define what it takes to satisfy them by
asking them
3
Thursday, April 19, 2012
Organizational Goals• Should be definable, measurable, and
achievable• Should be focused on meeting the
needs of your key stakeholders• Goals are supported by many lower
level objectives and action plans that roll-up to achieve the top level organizational goals
• Typically 5 to 7 goals
4
Thursday, April 19, 2012
Organizational Strategies• Closely related to values• Guide decision making when policies
are not perfectly clear– “Safety is our first priority”– “We will promote from within”
5
Thursday, April 19, 2012
Systems and Processes• Systems – processes that work
together to accomplish your mission• Processes – the steps you take to
create a product or provide a service• Identify your key processes – the ones
that are most important to delivering your products and/or services
• Once identified, focus on improving these processes
6
Thursday, April 19, 2012
Balanced Scorecard• All of your important results on a
single page• A list of key stakeholders, their key
requirements and how you are doing in meeting those requirements
• Can also be a list of key requirements that you must meet to achieve your mission, and how you are doing in
7
Thursday, April 19, 2012
Strategic Planning Process• What steps you go through to create
and implement your strategic plan• How often do you accomplish strategic
planning• Lots of people create strategic plans,
the challenge is in implementing the plan
8
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Thursday, April 19, 2012
Communication Plan• Keeps stakeholders engaged• Assures that everyone is working
together in the same direction• Is a two-way street – the plan should
pass on information and receive feedback
• Helps to engage everyone in ever-increasing value for key stakeholders
9
Thursday, April 19, 2012
Write an Application• APEX has three levels of Applications:– Start-up Level (20 questions, 10 pages)– Achievement Level (90 questions, 25 pages)– Excellence Level (181 questions, 50 pages)– Organizational Profile required with each
application (33 questions, 5 pages)• You write the Application and
Organizational Profile• We form a team to evaluate it and give you
feedback (Strengths and Opportunities for Improvement)
1
Thursday, April 19, 2012
APEX Provides Other Services• Consulting services for all aspects of
the Performance Improvement Journey• Annual awards conference• Examiner Training
Thursday, April 19, 2012
“A journey of a thousand miles begins with a single step”.
Thursday, April 19, 2012