alyeska pipeline president admiral tom barrett's leadership presentation to apex

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Starting Your Journey to Excellence Ben Park 12 Apr 12 Thursday, April 19, 2012

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Admiral Barrett's presentation to the Alaska Performance Excellence Program on "leadership"

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Page 1: Alyeska Pipeline President Admiral Tom Barrett's Leadership Presentation to APEX

Starting Your Journey to Excellence

Ben Park12 Apr 12

Thursday, April 19, 2012

Page 2: Alyeska Pipeline President Admiral Tom Barrett's Leadership Presentation to APEX

My Background• U.S. Air Force Academy Graduate• 6 years of active duty and 21 years of service

in the Missouri Air National Guard (Fighter Pilot)

• MBA from Washington University in St Louis• 30 years of experience at McDonnell Douglas

and Boeing (Marketing, Engineering, Program Management, Business Leadership)

• Kansas Award for Excellence and Baldrige Award Recipient

• Baldrige Examiner

Thursday, April 19, 2012

Page 3: Alyeska Pipeline President Admiral Tom Barrett's Leadership Presentation to APEX

Baldrige Organizational Model – Refined Over 23 Years

1Leadership

7Results

6Operations

Focus

5Workforce

Focus

3Customer

Focus

2Strategic Planning

4Measurement, Analysis, and Knowledge Management

Organizational Profile:Environment, Relationships, and

Challenges

Thursday, April 19, 2012

Page 5: Alyeska Pipeline President Admiral Tom Barrett's Leadership Presentation to APEX

We’re Talking About Change Here

• The Leader is responsible for changing the organization.

• The team supports the change because they are involved in the change.

• The team needs to embrace the change for it to be successfully implemented.

• Change is so difficult that it often takes a catastrophe to start it.

Thursday, April 19, 2012

Page 6: Alyeska Pipeline President Admiral Tom Barrett's Leadership Presentation to APEX

So Where Do We Start?1. Mission Statement2. Key Stakeholders3. Stakeholders’ Requirements4. Organizational Goals5. Organizational Strategies6. Systems and Processes7. Balanced Scorecard8. Strategic Planning Process9. Communication Plan10.Write an Application

Self-Assessment

Surveys

Thursday, April 19, 2012

Page 7: Alyeska Pipeline President Admiral Tom Barrett's Leadership Presentation to APEX

Self-Assessment Surveys• Provide information on how you are doing

relative to implementing a balanced change to your organization

• Should be taken by your organization once or twice a year to measure change

• Will help to prioritize the things that need fixing

• Baldrige provides a great survey with benchmark data to help with this:

http://www.nist.gov/baldrige/enter/self.cfm

Thursday, April 19, 2012

Page 8: Alyeska Pipeline President Admiral Tom Barrett's Leadership Presentation to APEX

1 Mission Statement• Vision– Desired future state– Six words or less

• Mission– What you do and how you do it– What makes you unique

• Values– Shared beliefs– Define your culture– Foster loyalty

Thursday, April 19, 2012

Page 9: Alyeska Pipeline President Admiral Tom Barrett's Leadership Presentation to APEX

Key Stakeholders• Groups that are most affected by your

organization’s actions and success• Ask yourself who would be impacted if

your organization went away• Typically include: – Customers (patients, students/parents)– Employees/Volunteers– Shareholders

2

Thursday, April 19, 2012

Page 10: Alyeska Pipeline President Admiral Tom Barrett's Leadership Presentation to APEX

Key Stakeholder Requirements

• Segment your stakeholders• Define what it takes to satisfy them by

asking them

3

Thursday, April 19, 2012

Page 11: Alyeska Pipeline President Admiral Tom Barrett's Leadership Presentation to APEX

Organizational Goals• Should be definable, measurable, and

achievable• Should be focused on meeting the

needs of your key stakeholders• Goals are supported by many lower

level objectives and action plans that roll-up to achieve the top level organizational goals

• Typically 5 to 7 goals

4

Thursday, April 19, 2012

Page 12: Alyeska Pipeline President Admiral Tom Barrett's Leadership Presentation to APEX

Organizational Strategies• Closely related to values• Guide decision making when policies

are not perfectly clear– “Safety is our first priority”– “We will promote from within”

5

Thursday, April 19, 2012

Page 13: Alyeska Pipeline President Admiral Tom Barrett's Leadership Presentation to APEX

Systems and Processes• Systems – processes that work

together to accomplish your mission• Processes – the steps you take to

create a product or provide a service• Identify your key processes – the ones

that are most important to delivering your products and/or services

• Once identified, focus on improving these processes

6

Thursday, April 19, 2012

Page 14: Alyeska Pipeline President Admiral Tom Barrett's Leadership Presentation to APEX

Balanced Scorecard• All of your important results on a

single page• A list of key stakeholders, their key

requirements and how you are doing in meeting those requirements

• Can also be a list of key requirements that you must meet to achieve your mission, and how you are doing in

7

Thursday, April 19, 2012

Page 15: Alyeska Pipeline President Admiral Tom Barrett's Leadership Presentation to APEX

Strategic Planning Process• What steps you go through to create

and implement your strategic plan• How often do you accomplish strategic

planning• Lots of people create strategic plans,

the challenge is in implementing the plan

8

Thursday, April 19, 2012

Page 16: Alyeska Pipeline President Admiral Tom Barrett's Leadership Presentation to APEX

Thursday, April 19, 2012

Page 17: Alyeska Pipeline President Admiral Tom Barrett's Leadership Presentation to APEX

Communication Plan• Keeps stakeholders engaged• Assures that everyone is working

together in the same direction• Is a two-way street – the plan should

pass on information and receive feedback

• Helps to engage everyone in ever-increasing value for key stakeholders

9

Thursday, April 19, 2012

Page 18: Alyeska Pipeline President Admiral Tom Barrett's Leadership Presentation to APEX

Write an Application• APEX has three levels of Applications:– Start-up Level (20 questions, 10 pages)– Achievement Level (90 questions, 25 pages)– Excellence Level (181 questions, 50 pages)– Organizational Profile required with each

application (33 questions, 5 pages)• You write the Application and

Organizational Profile• We form a team to evaluate it and give you

feedback (Strengths and Opportunities for Improvement)

1

Thursday, April 19, 2012

Page 19: Alyeska Pipeline President Admiral Tom Barrett's Leadership Presentation to APEX

APEX Provides Other Services• Consulting services for all aspects of

the Performance Improvement Journey• Annual awards conference• Examiner Training

Thursday, April 19, 2012

Page 20: Alyeska Pipeline President Admiral Tom Barrett's Leadership Presentation to APEX

“A journey of a thousand miles begins with a single step”.

Thursday, April 19, 2012