always hardtalk: or, why successful spoken communications can’t be a soft skill
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Always Hardtalk: Or, Why Successful Spoken Communications Can’t Be a Soft Skill. Indian Association of Investment Professionals India Mumbai, September 13, 2011. All models are wrong; some models are useful. — E P Box. Richard Cooper International Training Consultants. - PowerPoint PPT PresentationTRANSCRIPT
Always Hardtalk:
Or, Why Successful Spoken
Communications Can’t Be a Soft Skill
Always Hardtalk:
Or, Why Successful Spoken
Communications Can’t Be a Soft Skill
Richard CooperRichard CooperInternational Training ConsultantsInternational Training ConsultantsRichard CooperRichard CooperInternational Training ConsultantsInternational Training Consultants
All models are wrong; some models are useful.
— E P Box
All models are wrong; some models are useful.
— E P Box
Indian Association of Investment Professionals India
Mumbai, September 13, 2011
The meaning of your messageThe meaning of your message
Is the message they understand.Is the message they understand.
Mumbai. September 13, 2011Mumbai. September 13, 2011 International Training Consultants. 2International Training Consultants. 2Why Successful Spoken Communications Can’t Be a Soft Skill Why Successful Spoken Communications Can’t Be a Soft Skill
Leadership
Mumbai. September 13, 2011Mumbai. September 13, 2011 International Training Consultants. 3International Training Consultants. 3Why Successful Spoken Communications Can’t Be a Soft Skill Why Successful Spoken Communications Can’t Be a Soft Skill
Listening
Two types
Listening to prepare an answer
Listening to understand the question
Time to think.
Even a third type
Not listening at all
Mumbai. September 13, 2011Mumbai. September 13, 2011 International Training Consultants. 4International Training Consultants. 4Why Successful Spoken Communications Can’t Be a Soft Skill Why Successful Spoken Communications Can’t Be a Soft Skill
So how flat is the world?
I would rather be a humanist with all his faults, than a fanatic with all his virtues.—E M Forster
The focus of management attention will be on the areas
of the business, from innovation to customer service,
where personal chemistry or creative insight matter
more than rules and processes.
To be successful, companies have to invest in workers
and technologies that can drive collaboration
and interactions inside and outside the company across
the entire value chain of customers, partners and suppliers.
Source Foresight 2020: Economic, industry and corporate trends, The Economist
Intelligence Unit, March 2006
Mumbai. September 13, 2011Mumbai. September 13, 2011 International Training Consultants. 5International Training Consultants. 5Why Successful Spoken Communications Can’t Be a Soft Skill Why Successful Spoken Communications Can’t Be a Soft Skill
The Five Dysfunctions(of a presentation, talk, phoneconf…)
No clear purpose
No clear structure
No clear benefit
Too much detail
Too long
NOT TO MENTIONTHE ENVIRONMENTAL DYSFUNCTIONS
Time-CRUNCH
Multi multi multi-tasking
Distract…
STRESSSSS
Mumbai. September 13, 2011Mumbai. September 13, 2011 International Training Consultants. 6International Training Consultants. 6Why Successful Spoken Communications Can’t Be a Soft Skill Why Successful Spoken Communications Can’t Be a Soft Skill
The Power of preparation: 1
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NOTE Aired on BBC World News. The journalist, Zeinab Badawi, was born in the Sudan.
The Power of preparation: 2
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NOTE Aired on NBC. The journalist is Tim Russert.
Giving reasons
SITUATIONYou arrive 40 minutes late for lunch with an old friend(that is, if he or she is still waiting).
What do you say?
And what are you doingas you give your reasons?
You are renegotiating your relationship.
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Giving reasons Giving reasons
Conventions Conventions Conventionally accepted reasons for bad news, Conventionally accepted reasons for bad news, good news, or any situation: my train was late, he’s such a lucky good news, or any situation: my train was late, he’s such a lucky guy, the coffee is cold, Bombay traffic…guy, the coffee is cold, Bombay traffic…
Technical accounts Technical accounts How an engineer, How an engineer, doctor, pilot or fire expert doctor, pilot or fire expert might describe 9/11might describe 9/11……
Codes Codes Governing actions such as legal Governing actions such as legal judgments, formal business practice, judgments, formal business practice, awarding medals, billing practices…awarding medals, billing practices…
Stories Stories Explanatory narratives incorporating cause-effect accounts Explanatory narratives incorporating cause-effect accounts of unfamiliar phenomena or exceptional events such as 9/11, of unfamiliar phenomena or exceptional events such as 9/11, the betrayal of a friend, winning something, a chance meeting, the betrayal of a friend, winning something, a chance meeting, changing a booking… changing a booking…
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How we give reasons
All four kinds of reasons-giving commonly do relational work.
Conventions Codes
Technical accountsStories
Formulas
Cause and effect accounts
Popular Specialized
Source: Charles Tilly, Why? Yale: 2006
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Superior story?
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Punctuate this
A woman without her man is nothing
A woman: without her, man is nothing.
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Emphasis
Try giving this sentence as many meanings
as possible via only the stress you give
to each word:
II nevernever said said sheshe bitbit mymy dogdog
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Is fun trivial?
Is fun trivialIs fun trivial
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Richard CooperRichard Cooper
International Training ConsultantsInternational Training Consultants
Saint Gervais les Bains, FranceSaint Gervais les Bains, France
[email protected] [email protected]
We must accept finite disappointment, but we must never lose We must accept finite disappointment, but we must never lose infinite hope.infinite hope.—Martin Luther King, Jr.—Martin Luther King, Jr.
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