also we post a pdf document that shows the slides with...

Revised / Live 8/21/2012

Slide

1

U.S. Product Portfolio

Welcome to the ACN U.S. Product Portfolio Webinar! As you are aware, ACN

is the world’s largest direct seller of communications and essential services.

This is an introduction to the ACN U.S. product selection – For more in-depth

training on each product, please check out the product specific webinars in

your Back Office under the Training Tab.

Also we post a PDF document that shows the slides with script in the

Support Materials section beside the training there. So relax, don’t worry

about taking too many notes, enjoy today’s webinar and then go print off

this support material in your back office to refer to later.

Slide

2

Let’s start by discussing ACN’s Phone Service offerings… Your customers

have the choice of ACN Digital Phone Service or ACN Local and Long Distance

Phone Service.

Slide

3 Competitive Comparisons

Let me share an excellent IBO tools that ACN has put together to assist you

in your customer acquisitions! You can find in your back office – under

the Product Tab/Digital Phone Service section – Competitive

Comparisons between ACN Digital Phone Service and companies such as

Comcast, Time Warner and Cox – showing your customer how ACN

compared to their current phone service ~ the average customer could

save up to 19% on their bill. These comparisons are based on ACN Digital

Phone Service with a customer using the ACN Phone Adapter.

ACN also provides you Competitive Comparisons for the ACN Local and Long

Distance product vs. AT&T, Centurylink and Verizon market products ..

For instance in the Centurylink markets we are showing up to a 28%

savings for the customer!

These sheets are maintained and updated regularly by the ACN internal

product teams. They are great ways to show you customer the ACN

Difference! Print them off to refer to, but remember to check back

frequently for the latest updates.


Slide

4 Check your IBO Back Office

Step by Step Ordering Instructions

Review before Acquiring Customers!

Did you know that ACN has provided you with detailed instructions on

ordering ACN Digital Phone Service and Local and Long Distance service?

Yes, in your IBO Back Office, under the Product Tab, in the ACN Digital Phone

Service and Local and Long Distance sections … you will find Instructions on

ordering and transferring phone numbers to Digital Phone Service or Local

and Long Distance in the AT&T, CenturyLink and Verizon markets. (CLICK) As

well as Instructions on Ordering New Phone Number with ACN Digital Phone

Service.

Please review all this information before your customer acquisitions – it will

help you in assisting your customer with the correct way to transfer their

current phone numbers to ACN phone service ~ making the transition to

ACN smooth and seamless … we also have specific Webinars on this subject

located in your back office under the training tab.

Slide

5 • Save money compared to traditional phone service

• Connect to the World! Unlimited calling to 70 countries and territories, including Mexico, India and China

• Keep your existing phone number or choose a new phone number

• Customizable calling features

Benefits of ACN Digital Phone Service

Let’s review the benefits of Digital Phone Service.

Customers can save money when compared to traditional phone service.

Customers can connect to the world! Now offering even more countries

included for FREE in the Home Unlimited World Plan for Digital Phone

Service. New and existing customers will enjoy unlimited calling to 70

countries and territories!

Plus, customers can keep their existing phone number, even if you move to a

new location, or choose a new number.

Digital Phone Service also includes traditional features such as call

forwarding, call waiting, caller ID, fax capabilities with phone adapter and

more.

And there are additional customizable options available to customers such

as a Virtual Phone Number: You choose the domestic area code where you

want to have a phone number – regardless of where you live. For instance:

Have an aunt in California, but you live in North Carolina? Choose a Virtual

Number in California and your aunt can call you as if it were a local call, even

when you are across the country.


Slide

6 • Using traditional phone service

• Have High Speed Internet available

• Make international calls

• Live far away from family and friends

• Interested in saving money!

Target Customers

So who’s your target market?

• Target customers who may have traditional phone service and live in an

area that offers high speed internet. This is the best opportunity to save

the customer money!

• Or maybe those who live far away from family and friends, or make a lot

of international calls (friends and family living outside US/CA).

Slide

7 Simple to Set Up. Simple to Use1. Sign up for ACN Digital Phone

Service2. Connect your Phone Adapter

to your existing Internet3. Connect your telephone to the

Phone Adapter4. Call and start saving money

on domestic and international calls

ACN‘s Digital Phone Service is an easy way to make affordable calls. And

best of all it’s simple to setup and easy to use.

For instance, your customers could simply just start by…

•Signing up for ACN Digital Phone Service with the Phone Adapter

•Connecting their ACN Phone Adapter to their existing High Speed Internet

connection (if they don’t have Internet yet, they can signup for Internet

services through ACN)

•Next they connect their telephone to the Phone Adapter

•Finally, they can pickup their phone and start making calls to begin saving

money on domestic and international calls

Slide

8

Digital Phone Service EquipmentPhone Adapter

• For voice calls

• Faxing Capabilities

• Add a second line

• Kids line

• Dedicated fax line

In order to use the ACN Digital Phone Service the customer will connect

using the ACN Phone Adapter.

The ACN Phone Adapter delivers phone service to the customer through

your high speed internet connection (Cable or DSL). They can keep their

existing phone number or acquire a new one from ACN. With the phone

adapter, the customer can have up to 2 unique phone numbers. So they

could use this 2nd line to your primary account for a kids line or a dedicated

fax line.

The customer’s cordless phones are the optimal way to get the most out of

the phone adapter, which allows them to have multiple phones throughout

the home. They simply attach the base unit of the cordless phone to the

adapter and then plug in the rest of the units throughout your house to your

electrical outlets. The phone adapter will be connected to their Internet

modem or router. It’s that simple to get up and running!


Slide

9

One-time feesEquipment $29.99Activation $29.99 Shipping $10.99

Equipment CostPhone Adapter

Monthly Plan$24.99 (U.S.)

One year contract required

Pricing is simple to explain – the monthly cost of ACN Digital Phone Service

using the Phone Adapter is $24.99 in the U.S. There are one time fees

including: the equipment cost of $29.99, activation of $29.99 in the U.S. and

shipping/handling of $10.99. Please note, the contract is for a one year term

agreement.

Slide

10

Introducing the Next Generation Multimedia Video Phone from ACN

Now let’s introduce you to the IRIS X … the next generation ACN multimedia

video phone – the IRIS X.

Slide

11 Family Plan Line (RECOMMENDED)

• Ideal as an add-on Family Plan line to Digital Phone Service

• Unlimited free calling to other ACN Digital Phone Service customers

IRIS X Plan OptionsPrimary Phone Line

(Available, but not recommended)

• Does not connect to cordless phone sets

• Is not intended to replace household phone service

•It’s a great add-on/Family Plan line to Digital Phone Service … customers get

the opportunity to stay in touch with family and friends on the ACN Digital

Phone Service network! Customers can buy it for others – send it to them

and only pay $4.99/mo to hear and see them!!!

•Now a customer can use the IRIS X as a primary home phone line, but here’s

why it’s not recommended:

•It doesn’t support extensions – meaning that it can’t be connected

to a cordless phone set throughout the house ….

•It’s primary function is as a video phone …excellent way to see loved

ones no matter where they live …

•Not recommended as a total home replacement phone …


Slide

12 Ideal NEW Customer Acquisition Scenario

Customer orders ACN Digital Phone Service with Phone Adapter

Then add on a Video Phone (IRIS X) Family Plan line *

* IRIS X can be ordered as primary phone service line, however, it’s not recommended to replace full house phone service

IDEAL NEW CUSTOMER ACQUISITION SCENARIO:

Customer orders ACN Digital Phone Service with Phone Adapter … say as a

primary line for total home replacement phone service

Then during the online order, the customer can add on a Video Phone (IRIS

X) Family Plan line* (and even at a later date can add additional video

phone family plan lines)

(Note: As the video phone does not have an outgoing port, which gives users

the ability to add additional handsets, ACN encourages you to present the

Video Phone as an additional Family Plan line, added for existing ACN Digital

Phone Service Customers.) * IRIS X can be ordered as primary phone service

line, however, it’s not recommended to replace full house phone service.

IRIS X is a standalone video phone. Extensions – such as cordless phone sets

– cannot be used throughout the house.

Slide

13 Ideal EXISTING Customer Acquisition Scenario

Add on a Video Phone (IRIS X) Family Plan line*

to an existing

Digital Phone Service account using the Phone Adapt eror

Digital Phone Service account using a Video Phone

* IRIS X can be ordered as primary phone service line, however, it’s not recommended to replace full house phone service

IDEAL EXISTING CUSTOMER ACQUISITION SCENARIO:

Your customer will add on the IRIS X as a Family Plan line to their existing:

Digital Phone Service account using the Phone Adapter or Digital Phone

Service account using a Video Phone

They would place this type of order, an add on … or even an upgrade … in

the My Account section of the Digital Phone Service pages at your ACN

Direct Online Store or they can access the My Account section at

myaccount.acndigitalsupport.com

Slide

14 • 7” Touch Screen

• High Definition Audio

• Vivid and True to Life Video Quality

• Wi-Fi enabled

• Comes with Built-in Apps that can be Personalized– YouTube

• Web Browsing

Features of the IRIS X

Features of the IRIS X

Phone features a large 7” screen for face-to-face conversation with a user-

friendly, touch screen design

Comes complete with built-in Apps that can be personalized, including a

Photo Album, Weather, World Clock and Media Player

(For instance the customer can customize their screen to pull in a widget

such as the photo frame widget (or app) and/or the weather widget)

Customers can use it for light Web Browsing – such as checking out sports

scores or look up a restaurant.

Keep in mind, the device is primarily designed as a video phone with built-in

web browsing capabilities, and should not be considered a replacement for

your computer or iPad. The web browser is similar to the browser on your

mobile phone. Some sites, such as social networking sites, require plug-ins

and may not display properly.

Currently, YouTube is fully-functional, and the ability to browse other social

networking sites will be available in coming enhancements, released

throughout the year.


Slide

15

One-time feesEquipment $179Activation FREEShipping $19.99

Monthly Plan

Primary Line U.S. $29.99 CA $32.99

Two year contract required

Pricing CostIRIS X

Family Plan $4.99

The pricing for the IRIS X is just as simple to explain to your customers.

If the IRIS X is an add on Family Plan line for the Phone Adapter service plan,

then the monthly cost is only $4.99 and equipment costs at $179.

The monthly plan pricing for use as a primary line will be $29.99 (U.S.) /

$32.99 (CA) with equipment cost is the same at $179.

Both plan options require a 2 year term agreement and shipping at a cost of

$19.99.

Slide

16 • High Speed Internet - Choices from the nation's top providers available through ACN

• A Router is required(recommended: Cisco Linksys Wireless-N E1200 Router)

• Requires minimum Internet bandwidth 384kbps upload/download

What’s Needed for IRIS X

You need to be aware of the requirements of the IRIS X:

• Access to a high speed wired internet connection

• A Router is required. ACN recommends the Cisco Linksys Wireless-N

E1200 Router.

• Minimum Internet bandwidth for video phone is 384kbps –upload and

download speed


Slide

17 ORDERING

Slide

18 New CustomersOrder right from your ACN Direct Online Store • Ideal to Add On as Family Plan line with

Digital Phone Service with Phone Adapter

� Recommended

• Standalone Video Phone as the primary phone service line

Order the IRIS XPayPal Payment Option

When your NEW customer is ready to order ACN Digital Phone Service and

the new IRIS X, send them to your ACN Direct Online Store! New customers

can order the IRIS X as a Family Plan line add on addition to their Phone

Adapter service. This is the recommended use of the IRIS X, as it is not

designed to replace full house phone service. The best value for the

customer can be found in this setup because the customer will have the

Digital Phone Service with Phone Adapter that can be used to replace a full

home phone service … and the addition of the IRIS X family plan which

allows them to stay in touch using the latest generation video phone!

Your customer can choose to order an account just using the IRIS X, but for

the best customer experience, explain to them that the IRIS X is a standalone

video phone. It does not all for connection to cordless phone sets …

meaning the use of that account phone number will be only at the IRIS X

device.

(CLICK) Customers can now use PayPal to purchase ACN Digital Phone

Service – including equipment, accessories and monthly service charges.

PayPal can be linked directly to any bank account or credit card – giving the

customer several options to pay for service. Customers can use their existing

PayPal account or create a new PayPal account when ordering – they simply

link it to a valid credit/debit card or bank account and use it to complete

their order.

I know that I keep saying this, but we recommend that the customer use the

IRIS X as an add on family plan line to the Phone Adapter.


Slide

19 Existing Customers Add to existing account through My Account

• New Family Plan � Recommended

• Upgrade existing device and keepyour phone number� Recommended

• Standalone video phoneas a primary line

Order the IRIS X myaccount.acndigitalsupport.com and

myaccount.acndigitalsupport.ca

Existing customers can simply be directed to “My Account” at

myaccount.acndigitalsupport.com or myaccount.acndigitalsupport.ca. Here

they can add the IRIS X as a family plan line to their existing service (the

recommended method) … they can choose to add a separate account using

the IRIS X and/or they can upgrade their existing device and keep their

phone number. For instance, they could replace current account for a Phone

Adapter account and add on a Family Plan line with the IRIS X.

•Remember that the IRIS X doesn’t support extensions, so you may want to

encourage existing customers to use as add on Family Plan line to Phone

Adapter service

Slide

20 ACN Local and Long Distance

Slide

21 Traditional phone service that runs on wired telephone lines

The majority of households still rely on traditional phone service

118,200 million – U.S. households with a landline

What is ACN Local and Long Distance Service?

ACN Local and Long Distance phone service is what we consider traditional

phone service. It runs on wired telephone lines that come into the house.

Your customers can get the traditional phone service they need with the

calling options they want. The majority of households in North America

today still rely on traditional phone service as their primary phone service.

Did you know that there are 118 million U.S. households with a landline?

And most people in the U.S. are with an incumbent provider, but they are

typically not on the incumbent’s latest acquisition plan, which means you

can offer them even greater savings!


Slide

22 • Reliable service with simplified

calling plans• ACN’s plans are priced below the

local carrier• Great savings for your

customers!

Why ACN Local and Long Distance Service?

So why should your customers sign up for their Local and Long Distance

Service through ACN? Whether calling across the street or across the

country, ACN Local and Long Distance offers reliable service with simplified

calling plans, ensuring your customers get the service they need and with

the features they love – all at competitive rates! ACN continually monitors

the market and adjusts our pricing accordingly.

Slide

23 Target Customers• Want the security and reliability of traditional ph one service• Are looking to save money• Want a seamless transition from their current provi der• Currently have dial-up Internet service, or don’t h ave access to

High Speed Internet• Don’t want to be locked into a contract• Require support of special equipment

(i.e. Home Security, TTY, medical equipment, fax ma chines, etc.)

You should target customers that

-Want the security and reliability of traditional phone service

- Are looking to “right size” their plan to save money

- Are not interested in paying any upfront costs to save money later

- Want a seamless transition from their current local telephone provider

- Don’t want the hassle of purchasing / installing new equipment

- Currently have dialup Internet service, or don’t have access to High Speed

Internet

-Don’t want to be locked into a contract

- Ideal for customers requiring traditional phone service to support special

equipment (i.e. Home Security, TTY, medical equipment, fax machines, etc.)

Slide

24 Benefits• Keep existing telephone number

• Flexible calling plans

• Love to talk? Unlimited plan available

• International plans

• Popular calling features

• Online Account Management

The benefits of ACN Local and Long Distance Service to your customers

include:

- Ability to transfer their existing phone number.

- Flexible calling plans that fit any budget or lifestyle.

- Plans available with unlimited calling options for people who love to talk.

- Low-cost International Calling Plans so customers can connect with others

overseas

- Most popular calling features, including call waiting, call forwarding, voice

mail and more.

- Online Account Management puts the customer in control of their account

at all times – including the ability to sign up for Automatic Bill Payment and

Paperless Billing.


Slide

25 Local and Long Distance Plans

Advantage Plus Plan• Unlimited local calling and long distance calling for a low monthly fee• Ideal for customers who make occasional long distance calls

Advantage Unlimited Plan• Unlimited long distance, great calling features voice mail service and more

• Extensive calling features

ACN is giving your customers the traditional phone service they know and

love at competitive rates! Customers can choose between the Advantage

Plus Plan and the Advantage Unlimited Plan.

(CLICK) If your customer makes occasional long distance calls then the

Advantage Plus Plan is for them! This plan includes unlimited local calling

and long distance calling for a low monthly fee/per minute rates.

(CLICK) The Advantage Unlimited plan is great for customers who make

frequent long distance calls. Customers that choose this plan can talk all they

want with unlimited long distance, giving them the freedom to call where

they want, when they want. This plan also includes most popular calling

features, voice mail service and more!

Slide

26 International Calling Plans

International Plus

Asia Pacific

Customers can also experience a world without boundaries by adding one of

our two International Calling plans to their service, staying connected with

family and friends overseas for only $4 a month.

Slide

27 Your ACN Direct Online Store

Availability Tool

Ordering

So, your customer wants to order ACN Local and Long Distance Service – one

of the first steps they should take is to check availability of service in their

area. On the Local and Long Distance Service page of your ACN Direct Online

Store, using the Check Availability Tool, customers can enter a phone

number to determine if service is available in their area.


Slide

28 ENERGY!If it ’’’’s on…you get paid!

It’s an exciting time at ACN as you can offer your customers energy services

within deregulated markets across the U.S. thru energy retailers such as

Planet Energy and XOOM Energy.

Slide

29 In 2012 ACN will have the largest footprint of any direct seller with 14 states and 40 utility markets!

In 2012 ACN will have the largest footprint of any direct seller with 14

states and 40 utility markets!

Slide

30 • Founded in 2006, Planet Energy is a privately held

company

• In the United Sates, Planet Energy is an Energy Sup ply Company (“ESCO/EGS”)

• Sale of natural gas and electricity to residential, small and large commercial customers

• Products that range from fixed rate to variable rat e

Meet

Let me introduce you to one of our Energy Retailers - Planet Energy

Founded in 2006, Planet Energy is a privately held company

In the United Sates, Planet Energy is an Energy Supply Company

(“ESCO/EGS”) deemed eligible by the New York Public Services Commission

and licensed by the PA Public Utility Commission and the Maryland Public

Service Commission

Their business is primarily the sale of natural gas and electricity to

residential, small and large commercial customers

Planet Energy offers products that range from fixed rate to variable rate


Slide

31 Pennsylvania

• PPL

• West Penn Power

• PECO

• Columbia

Maryland

• BG&E

New York

• Con Edison

• National Grid

• National Grid New York

• National Grid Long Island

• RG&E

Current Markets

Here on the slide you will see the utility markets within the state of

Maryland, NY and PA, where your customers can choose to sign up for

energy services with Planet Energy. You can find detailed information about

each utility in your back office, on your ACN Direct Online Store and within

the Planet Energy training deck.

Slide

32 • XOOM Energy is a privately-held company

• Offers natural gas and electricity services to residential, small and big businesses (offers vary by state)

• Products include fixed and variable options

• After planned expansion, XOOM Energy will be one of the largest energy retailers in the U.S.

Meet

Now let’s introduce you to the other Energy Retailer - XOOM Energy, LLC

(“XOOM”) is a Delaware Limited Liability Company formed on March 15,

2011. Together with its wholly owned subsidiaries, XOOM will offer simple,

integrated electric power, natural gas and related products and services to

homes and businesses throughout deregulated markets in the U.S. XOOM

sells energy services through ACN IBOs and other sales channels in order to

maximize its customer base. Products include fixed and variable options.

After expansion, XOOM Energy will be one of the largest energy retailers in

the U.S.

Slide

33 California• PG&E • SoCal Gas• SDG&E

Texas• AEP-Texas (Central & North) • CenterPoint • Oncor • Texas-New Mexico (TNMP) Michigan

• Consumers Energy• MichCon

Massachusetts• NSTAR• National Grid • Western Massachusetts

Electric

Connecticut• United Illuminating• CL&P

Current Markets

New Jersey• Atlantic City Electric• PSE&G• JCP&L • South Jersey Gas• New Jersey Natural Gas

Illinois• Nicor • North Shore Gas• Peoples Gas• ComEd

Ohio • Dominion East of Ohio• Duke Energy• Columbia of Ohio• Vectren - IBO Launch

Indiana• NIPSCO

Maryland• PEPCO• Washington Gas Light - IBO Launch

Current Markets

Here on the slide you will find all the utility markets where your customers

can purchase energy services from XOOM Energy – you can find more

information about each market in your IBO Back Office – under the Product

Tab and/or reviewing the entire XOOM Energy Webinar training deck found

at the Training Tab.


Slide

34 Summary of Utility vs.Energy Retailer Roles

Utility Role

Energy Retailer Role(Planet Energy & XOOM)

Safe, reliable delivery of electricity and natural gas

��

Billing �� *

Emergency service ��

Inflexible default pricing (no incentive to provide low prices)

��

Flexible pricing to meet customers’ needs and budgets

��

Let’s make sure that you understand how the offering of energy services

works for your customer.

Your customer is not going to be switching utility companies. This table

summarizes the different roles played by utilities and retailers, such as

Planet Energy and XOOM Energy. As you can see, your customer will

continue to receive the same great service whether they sign up with an

energy retailer or stay with their local utility. One difference is that with the

energy retailer, your customers will gain flexible pricing options otherwise

unavailable to them. Second, in select markets XOOM Energy will be billing

the customer directly for the commodity and the utility will continue to bill

for distribution.

Slide

35 • Residential customers� Order online

• Small business customers� Order online

• Large commercial businesses � Big Business Lead Pass

Program

TARGET CUSTOMERS

You may wonder what types of customers should I target? The answer is

everyone! Everyone uses energy! XOOM Energy and Planet Energy offers

service to residential, small business and large business customers, however

the availability of these options will vary by market.

• Customers (residential and small businesses) will be able to order by

accessing the energy portal via your ACN Direct Online Store under the

Energy section

• Binding agreement which requires the customer to acknowledge and

understand the contract

• Customers must sign themselves up

• NOTE: Big Business customers will need to go through the Big Business

Energy Program – to learn more about this process please visit your IBO

Back Office under the Product Tab

Slide

36 • 1 year fixed rate plans

• 2 year fixed rate plans

• Variable rate plans

• Hybrid rate plans

ENERGY PLAN OFFERING

Planet Energy and XOOM Energy offer your customer the choice of multiple

plans – please note that the plan offerings will vary by utility market.

Customer can lock in their rates with 1 or 2 year fixed rate plans – allowing

them to take advantage of low market pricing now. While variable rates

plans (which may be riskier over long term) will fluctuate monthly based on

market rates. Planet Energy even offers hybrid rate plans – which blend

fixed rate and variable rate components. All these plans are excellent energy

service offering to your customers because they are not available through

the local utility!


Slide

37 Must review Energy Training

• Recorded Webinar available inTraining Tab in IBO Back Office

Must completeACCREDITATION process

• AVAILABLE NOW!

• Take once; Applies to all states

• Home Page or Products Tab in IBO Back Office

Before Acquiring XOOM Energy Customers

In order to acquire XOOM Energy customers all IBOs will need to:

•Complete energy training through attending a live webinar or viewing a

recorded webinar hosted at IBO Back Office in the Training tab

•IBOs must then successfully complete the Accreditation Process, which

consists of a few training review questions and requires the IBO to affirm a

series of statements. The IBO must pass the review questions and complete

the accreditation process before customers will be allowed to place an order

using the IBO’s Business ID. IBOs can find the link to this accreditation

process in their IBO Back Office – immediately off the home page.

Remember that you will only need to take the XOOM Accreditation one time

– as it covers all XOOM markets! So be sure to complete the process

immediately after this training!

Slide

38 ALL IBOs SELLING PLANET ENERGY products inNEW YORK STATE (only)ARE REQUIRED TO HAVE A BADGE

Planet Energy Identification Badge

IBOs acquiring customers in NY state ONLY are required to have a badge.

(ONLY IN NY STATE) IBOs acquiring Natural Gas and Electricity customers in

NY without having a Planet Energy badge will not receive compensation.

This badge should worn on the front of the outermost clothing and be

facing the customer at all times when speaking with customers about

Planet Energy products The picture on your badge should not be more

than 2 years old at any time.

If you live in another state and sell energy to customers in NY – you can do

this, but you must print off the badge … certainly you won’t be able to show

it to your customer in person – you simply need to have printed it off!

In order to print your badge, you must log into the IBO Back Office, go to the

Product Tab and Energy section.

Slide

39 All XOOM Energy MarketsNew! Energy Price Comparison SheetsLocated inIBO Back Office

Examples only

ACN provides you with additional customer acquisition support in the form

of Energy Price Comparison Sheets. You can find them in the your IBO Back

Office under the Energy section. Note that we have examples only here on

the slide – the latest price comparison sheets should always be pulled from

your IBO Back Office. These comparison sheets are updated on a monthly

basis.


Slide

40 IBO Back Office / Energy SectionIBO Support Documents

XOOM Energy Utility Matrix

Planet EnergyUtility Matrix

XOOM Credit Guide

Here’s another important tip for YOU – in your IBO Back Office you will find

additional Support Documents designed just for you. Check out the

XOOM Energy Credit Guide – helping you to understand the credit

policies with the XOOM utility markets. Want to know all the specifics

on a market – check out the XOOM Utility Matrix and the Planet Energy

Utility Matrix. This is a great way to view at a glance what utility markets

are available and information specific to each. We have also recently

posted a XOOM Energy Business Matrix for those of you wishing to

acquire business customers. Remember that these are for IBO Use only!

You can find them in the Product Tab – Energy section.

Slide

41 XOOM Business Support DocumentsIBO Back Office / Energy Section

XOOM Small and Big

Business Opportunity

Flyer

XOOM Energy Business Utility

Matrix

XOOM Energy Targeting the

Right Customers

Also, let ACN's XOOM Energy Commercial flyer help you introduce your

potential business customers to XOOM Energy!

Check out the XOOM Small and Big Business Opportunity Flyer located in

your IBO Back Office / Energy section.

It will help you and your customers understand the process; you can explore

the benefits for customers and IBOs, view the available markets and be

inspired by the income potential!

In addition, we also have a XOOM Energy Targeting the Right Customers

flyer helping your to focus on acquiring the correct big business customers!

Slide

42

Energy Do ’’’’s and Don ’’’’ts

It’s important that IBOs follow the proper rules when marketing energy

services through an energy retailer. Proper customer acquisition protects the

opportunity and allows ACN to continue to offer energy services through the

energy retailers.


Slide

43 • IBOs are prohibited from stating that energy produc ts

provide a savings on the customer's bill

• Rates will differ by utility within each state

• Avoid customer testimonials of savings

Energy Don ’’’’t: Don ’’’’t Promote Savings

Now let’s review some Do’s and Don’ts about acquiring energy customers.

• First, don’t promote savings to your potential customers – in fact,

Independent Business Owners are prohibited from stating that energy

products provide a savings on the customer's bill

• Another very important point to keep in mind is that rates will differ by

utility within each state

• Finally – you should avoid customer testimonials of savings – because

the rates will vary by market and may be revised monthly, one

customer’s savings may be exclusive to them. Remember, each

customer’s experience will be unique to their own situation and program

of choice.

Slide

44 • More Options

• Price Certainty

• Same Reliable Service

• Customers have the CONTROL!

Energy Do: How to Promote

So what is the best way to promote the energy programs? Use these great

value propositions:

• The customer will have More Options! They are going to have a variety

of plans and pricing options not available through their local utility

• Price Certainty: customers can choose programs based on the price

certainty they need, with options to lock in their rate or have their rate

fluctuate with the market, taking advantage of rates that may be low.

• Finally, the Same Reliable Service: customers will experience no

change in the generation, delivery or maintenance of their natural gas

or electricity service. They get to enjoy uninterrupted energy service

with the added benefit of being able to choose the company they buy

their energy from - putting them in control.

Slide

45 Energy Do: How to Promote• Choice and value over the

long-term

• Rates offered in a market may be less or more than the rate offered by the utility

• Customers can lock in their rate with a fixed rate plan

• Only use ACN designated materials

Also, keep the following in mind when you are talking to potential

customers:

• The goal is to provide customers with choice and value over the long-

term

• In some months the rates offered in a market may be less than the rate

offered by the utility . In other months the rate may be slightly higher

• If the customer wants to lock in their rate they can choose a fixed rate

plan

• Promote the energy programs the right way – with only designated

ACN materials. You can find the Energy flyer in your IBO Back Office.

Do not provide customers with any written materials other than

current ACN-prepared materials


Slide

46 Cross-Sell OpportunityCustomers who sign up for XOOM Energy, will see offer for Vivint Total Home Automation and Security

I wanted to let you know about a cross-selling opportunity that is assisting

you with your customer acquisition! When customers sign up for

XOOM Energy, ACN will provide the opportunity for customers to sign

up for Vivint home automation and security services off the

confirmation page … and they will even be eligible for a $100 gift card.

Slide

47 Simple out-of-the-box phone system for small business/home office

DigitalTalk Express - It’s is a simple to use out-of-the-box digital phone

system for your customer’s basic small business and/or home office needs.

Slide

48 • Turn-key phone system with unlimited calling to U.S . and Canada

• Perfect for businesses requiring up to 3 lines

• Easy to use yet a powerful business-tested solution

• Simple, customer self installation

DigitalTalk offers unlimited calling to the U.S. and Canada. The service is

specifically designed to meet the needs for small businesses, supporting 1 to

3 lines. Also included are advanced business features not found within

residential phone services. DigitalTalk Express is easy for your customer to

use and just as easy to self install.

A reminder for you -- Be sure that you are aware of the latest information,

promotions and rewards programs associated with the DigitalTalk Express

product! Check out the Product News Page at your IBO Back Office.


Slide

49 How does it work?

Cordless Handset(s)

Base StationCustomer’s Wired

High Speed InternetInternet

(Requires 384k)

How does it work? It’s simple to explain to your customers. DigitalTalk

Express is a digital phone service that enables the customer to make and

receive phone calls over a broadband connection to the Internet instead of

over traditional land lines. The DigitalTalk Express base unit connects directly

to your customer’s wired Internet router – requires 384kbps upload and

download speed.

Slide

50 • Desire a simple, turn-key phone solution

• Small businesses who have a need for one to three lines

• Single location or multi-location businesses that do not require their locations to directly interconnect

• Home offices, restaurants, salons, family businesses

• Perfect for IBOs

Ideal Customers

Who is the ideal DigitalTalk Express customer? Keep in mind that the

product is available nationwide and you will want to target customers

such as:

• Businesses who want to save money

• Businesses who want a simple solution and that need 1 – 3 lines. This

represents the majority of small businesses

• Single location businesses and businesses with multiple locations, but

do not need to interconnect to different locations

• Home offices, restaurants (like a pizza shop or small bakery), repair

shops, hair salons or family businesses

• And the service is perfect for IBOs

Slide

51 DigitalTalk Express Plan Choices

1 Phone Line 2 Phone Line 3 Phone Line

Included Equipment Base Station + 1

Cordless Handset

Base Station + 1

Cordless Handset

Base Station + 2

Cordless Handsets

Monthly Fee $39.99 $69.99 $99.99

Equipment Fee $99.99 $99.99 $179.99

Activation Fee $30 $30 Waived

Best Value

DigitalTalk Express is available with 1, 2 or 3 lin es andup to 6 cordless handsets

• Canada and Puerto Rico on each line

• Additional wireless handsets $99.99

• 2 year agreement

• $30 activation fee waived for 3 line plans

Your customer has the choice of 3 plans – up to 3 phone lines - so they can

choose the plan that fits their needs! Remember that all phone plans

include unlimited calling within the U.S. and Canada.

The monthly costs are:

1 phone line plan $39.99/mo

2 phone line plan $69.99/mo

Or the 3 phone line plan $99.99/mo

The 1 and 2 phone line plans come with the base station, plus one handset.

The equipment cost is $99.99 for these plans. The three line plan comes

with the base stations, plus TWO handsets. The equipment cost is

$179.99. For the three line plan, DigitalTalk Express will also waive the

activation fee, making this the best value plan.

The DTE system supports up to 6 handsets. For instance, the 3 phone line

comes with 2 handsets – a customer could them add on 4 additional

handsets. Additional handsets can be purchased for $99.99/each.


Each plan requires 2 year term agreement

Slide

52 DigitalTalk Express offers a fully supported turn-k ey small business solution at a competitive rate .

Competitive Pricing

3 Line Example

Unlimited Phone (US

& Canada)ACN DigitalTalk

Express

Verizon

CustoPak

Vonage

Unlimited

Premium

Charter Comcast

Time Warner

Cable Business

Class

Turn-Key solution includes

telephone System Yes No No No No No

Monthly Charges (includes

voicemail) $99.99 $163.50 $149.97 $185.85 $149.85 $167.85 - $185.85

# Features 20+ 15 20+ 20+ 8 20+

Included Calling Plan US and CA US Only US and CA US and CA US and CA US and CA

Installation Fee $0.00 $0.00 $0.00 $99.00 $173.85 $0.00

Note: Vonage plan includes international calling to 5 European countries (land line only) Competitor rates may vary by marke t.

In this matrix is a comparison of a few selected providers of small

business phone services. One of the most important benefits of

DigitalTalk Express is that it provides both the phone service and

business-class equipment giving customers a complete

communications solution. Most other providers require customers to

provide their own equipment. This is an important selling point. If

the customer provides their own equipment, the service provider will

likely only offer limited support for the equipment. ACN supports the

DigitalTalk Express solution.

DigitalTalk Express is priced very competitively when compared to

other providers. In the example above, a DigitalTalk Express

customer could easily save 40% off their current phone bill.

Slide

53 • High Speed wired Internet connection

(minimum upload and download speed of 384 Kbps)

• U.S. billing address• Credit card for billing of equipment and shipping

costs

What’s Needed for DigitalTalk Express

Let’s review what is needed for DigitalTalk Express. First, a High Speed wired

Internet connection is required with a minimum upload speed

of 384 Kbps.

NOTE: DigitalTalk Express is not supported on any wireless connection such

as CLEAR

Customers will need a U.S. billing address

A credit card is required for billing of equipment and shipping costs.


Slide

54 How to Order

DigitalTalk Home Page

Under the Small Business Services section they will choose DigitalTalk

Express. They will then be taken to the DigitalTalk Express homepage. As

you can see your customer can check availability by entering their address

and phone number in the Check Availability box in the top right hand corner

of the page.

Please note when checking availability, a telephone number is required. If

your customer does not have a telephone number (perhaps they are a new

business), your customer simply enters in a local number.

Slide

55 Support & Guides

Quick Installation GuideQuick Reference Guide

Give your customer the best experience by letting them know where all their

support and resources are – such as the Support pages within Your ACN

Direct Online Store that houses the DTE FAQs, as well as the DigitalTalk

Express Quick Installation Guide, Quick Reference Guide (all about the DTE

Features) and the new DigitalTalk Tutorial! An excellent way for your

customers to get up to speed quickly on all the features that will add

productivity to their business!

Slide

56

Outstanding, Affordable WirelessService with No Contracts or Credit Checks on a Reliable Nationwide Network

Flash Wireless provides outstanding wireless service using Sprint’s reliable

nationwide network that covers 90% of the population. Flash Wireless is

dedicated to constantly improving plans and pricing, and the best part about

Flash Wireless is that there are no contracts or credit checks!


Slide

57 Best of Both Worlds ~ Hybrid ModelAdvantages over major carriers

• No contracts and no credit checks• Low monthly rate plans with options to add-a-line a t a

discount• Service does not stop when you exceed your allowanc e• Choose your spending limit (FlexWallet)• Connect internationally with International Add-on p lans and

free texting

Flash Wireless offers the best of both worlds with benefits from both pre-

paid and post-paid wireless carriers.

As mentioned, Flash Wireless customers do not have to adhere to a credit

check and are not under contract.

Flash offers low monthly rate plans that are often lower than some of the

most popular wireless carriers.

Unlike pre-paid plans, Flash Wireless service doesn't stop when the

customer exceeds their plan allowance. Instead, Flash Wireless offers a

FlexWallet that allows the customer to choose and determine their spending

limit.

Flash Wireless customers can also connect internationally! Flash Wireless

offers International Add-on Plans and texting to 195 countries at no

additional charge.

Slide

58 • Residential customers only• Customers who want flexibility and control over wir eless

plan costs• Customers who do not want to be locked into a multi ple

year contract• Customers looking for elements from both pre-paid a nd

post-paid carriers• Customers with credit concerns• Customers looking for a low monthly rate plan• Customers that want to connect internationally

Target Market

Let’s review the types of customers you should target.

You should target customers who:

-Want flexibility and control over their wireless plan costs

-Do not want to be locked into a multiple year contract

-Are looking for elements from both pre-paid and post-paid carriers

-Have credit concerns

-Are looking for a low monthly rate plan

- Want to connect internationally

It’s important to note that Flash Wireless is only available to individuals and

does not offer service for businesses at this time.

Slide

59 Amazing 4G Phones

Requirements:• Must sign up for Unlimited Plan • Requires Premium Data Add-on

Package for an additional $10/month

Phone availability changes regularly, so check back to online portal frequently

• Only available in select areas

• Coverage and speed depends on many factors

• When 4G is not available 3G speeds will be used

• Turn off 4G when not in use

Flash has introduced new 4G phones! Customers can now take advantage of

4G speeds in certain areas with these new phones, including the HTC Evo

Shift, Samsung Conquer and Samsung Galaxy S II Epic 4G Touch. Note: Phone

availability changes regularly, so check back to online portal frequently

Let’s review some important tips for customers that choose a 4G device:

Choose one of these 4G phones must also sign up for the Unlimited Voice,

Text and Data plan and will also be required to purchase the Premium Data

Package for an additional $10/month.

4G is only available in select areas

4G coverage and speed depends on many other factors including wireless

device, indoor signal strength, weather and network capacity.

When 4G is not available, the phone will automatically switch to 3G speeds.

4G delivers incredible speeds and can have an impact on the battery life of

your phone, especially when you're in areas that have no or a weak 4G

signal. To maximize battery life, it is recommended you turn off 4G when not

in use.


Slide

60

Plans and Pricing

Flash Wireless has simplified plans and packed more value into fewer plans

with outstanding pricing!

Customers can choose the Unlimited Plan for only $59.99/month and receive

unlimited voice, text and data. That’s unlimited everything for less than

$2.00 a day! The Unlimited Plan includes 3-Way Calling and free nights

and weekends.

Customers looking for a plan with less talk and more text should choose the

450 Minute Voice and Unlimited Text Plan for only $44.99/month.

If your customer is looking for a less expensive plan option they should

choose the 450 Minute and 250 Text Plan.

Customers that do not need voice minutes and are looking for unlimited text

and data should choose the Text and Data Only Plan from Flash Wireless.

This plan is only $34.99/month.

For full plan details, please refer your customers to the ACN Wireless store

found at your ACN Direct Online store.


Slide

61 Enhanced Plan: Only $5.99/monthCall more than 20 countries including Canada, Mexico and China without per-minute charges

Premium Plan: Only $9.99/monthCall more than 60 countries including India, Korea and Brazil without per-minute charges

Other wireless providers charge expensive per minute rates!

New International Add-On Plans

Some included countries may have calling areas that incur per-minute rates. Please refer to the international rate sheet at myflashwireless.com for a complete listing of plan rates

Customers can stay connected worldwide, for less, with International Add-on

Plans! Flash Wireless offers two international plan choices, first the

Enhanced Plan is only $5.99/month and includes calling to more than 20

countries such as Canada, Mexico and China without per-minute surcharges.

The Premium Plan is only $9.99/month and includes calling to more than 60

countries, such as India, Korea and Brazil, without per-minute surcharges.

Customers can view the full list of countries included in each plan through

your ACN Direct Online Store or Online Account Management.

These new International Add-on Plans are a huge advantage to your

customers that make international calls often as most carriers charge a per

minute rate for international calls!

Remember that the International calls on Flash Wireless phones will

originate in the U.S.

Some included countries may have calling areas that incur per-minute

rates. Please refer to the international rate sheet at myflashwireless.com for

a complete listing of plan rates

Slide

62 YOUR ACN Direct

Online Store or call 866-629-7757

Ordering

Customers can place their orders through your ACN Direct Online Store.

Flash Wireless is an additional carrier on the ACN Wireless store.

Your customers can also choose to place their orders by calling 866-629-

7757. This is the only number that should be used to place a Flash Wireless

order.

Slide

63

Partner Products and Services

Now, let’s take a look at the ACN Partner Products and Services. ACN

partners with our vendors to bring these products to our customers for

purchase …. And works with these vendors to provide excellent customer

service and account management.

We are going to briefly discuss these products, but I would direct you to your

IBO Back Office – under the Training Tab – to find full Webinars on each of

the products!


Slide

64 Online Orders Preferred

• Individuals

• Families

• Contract ending

• Contract extensions

ACN Wireless

Tip: Customer can enter their mobile phone number at customer portal to verify upgrade eligibility

The 1st agency product is our Wireless Phone product. We have an entire

ACN Wireless shop where customers can go to order from a variety of

carriers (such as Sprint, T-mobile, Verizon and Flash Wireless) with the

latest plans and handsets available.

• Individuals / Families

• Nearing the end of their current contracts

• Extend their contracts

Tip: Customer can enter their mobile phone number at customer portal to

verify upgrade eligibility

Slide

65 1. DIRECTV

2. DISH Network

3. AT&T U-verse

4. Verizon FiOS

• Residential customers

• DIRECTV available for small business

• Bundle Digital TV and High Speed Internet

Television

Next Partner product to discuss is Television – bringing your customers

choices from the nation’s largest Satellite TV providers, DIRECTV and DISH

Network, and choices from the nation’s leading Digital TV providers, AT&T

U-verse and Verizon FiOS.

• Residential service is available nationwide throughout the U.S.

• DIRECTV is also available to small business customers

• Customers signing up for AT&T U-Verse or Verizon FiOS television products

have the option to bundle Digital TV and High Speed Internet!

• REVIEW YOUR ACN DIRECT ONLINE STORE for full details on the ordering

methods for each of these television products

Slide

66 ADT Home Security Phone Orders Only

Vivint Home Automation Phone Orders Preferred& Security Online Orders Available

LifeShield (for renters) Phone Orders Only

Residential product

• Individuals / Families

• People who just moved

ACN Home Security & Automation

• Interested in latest home automation technology

• People who travel

• New parents

ACN Home Security and Automation offers 3 carrier choices for your

customer. Through ACN's partnership with Security Choice, we offer ADT-

monitored home security systems. For customers who are interested in

total home automation, including home security, refer them to Vivint.

Finally, for your customers who rent their homes – introduce them to

LifeSheild.

• Residential customers only; Great for Individuals that may live alone;

Families that have just had a child, or have child staying at home alone

after school; People who have just moved into a new area; People who

travel – for business and for pleasure, for instance folks that are retired;

Single parents

• Ask :

• Would you like to be able to control your home security, energy

management, appliances and more from your smartphone?

• What is it worth to you to have peace of mind when it comes to the safety

of your family and home?

• Would you like to be able to leave for a trip and not have to worry about

your home being harmed?


Slide

67 Downloadable Application Call Back Service

with compatible smartphones with any mobile phone

ACN Mobile World

Online Orders Only

• Any U.S. or Canada residential customer with a mobile phone will be

able to enjoy low rates for domestic and international calls with ACN

Mobile World. There are 2 ways that a customer can use the Mobile

World service…

• Mobile World Downloadable Application -- Customers can download

this application onto their compatible smartphone and use it to make

phone calls. On the customer portals you will be able to access a full list

of supported smartphones – such as iPhones, Symbian and Android

smartphones

• Call Back Service -- from ANY mobile phone. Customers can make low-

cost domestic or international calls, even if they don't have a connection

to the Internet.

Slide

68 Online Orders Only

All Plans Include• Unlimited computer

support• U.S.-based technicians

available 24/7• Covers computer and

devices that interact with them

ACN Computer SupportPremium Technical Support

ACN Premium Technical Support provides remote technical support over the

Internet to residential and small business U.S. and Canadian customers.

It’s available 24/7 and covers computers and devices that interact with

your computer such as cameras, smartphones, printers, fax machines,

MP3 players and more!

Slide

69 Phone or Online Orders

• Individuals

• Families

• People that travel for work or pleasure

• Those who need home and on-the-go Internet access

ACN WiMAX4G Wireless Internet Service

• ACN WiMAX via our partner CLEAR provides the customer with super fast

mobile Internet that is wireless.

• Internet at home and/or on the go

• Travel for work or pleasure


Slide

70 ACN Chat Services

New Tools for IBOs and Customers – ACN Chat Services!

Available in U.S. English

IBOs can now chat online with live agents from ACN's IBO Services via the

homepage of the IBO Back Office or the Contact Us section, located in the

top right corner of the homepage.

Customers can also chat online with live agents from ACN Customer Care,

helping them get support on ACN residential Digital Phone Service and

Local and Long Distance Service. Customers can access ACN Chat through

the Digital Phone Service and Local and Long Distance Support and Online

Account Management pages within your ACN Direct Online Store.

Have a Q&A in an instant

Real-time assistance with live agents

Use for things you can not find from your Back Office – use in addition to the

IBO Services phone number and IVR

Great way to get a quick answer without having to make a phone call

Slide

71 “ Can I combine additional products for my customers?”

Digital Phone Service

Computer Support

DigitalTalk Express

Flash Wireless

Have you asked yourself …

Combining services means that you have the ability to put together a

combination of ACN products that customers use everyday – saving them

time, money and headaches. Your business can be the one stop that your

customers need to make! Have You Asked Yourself? …. Can I combine

additional products for my customers?


Slide

72 Cross Sell Opportunity

ACN Computer Support

U.S. based technician provides remote technical support

Available 24/7

Supports computers and peripheral devices

Individuals and Small Business Owners

When your customers sign up for Internet services through ACN's

providers, we give customers the opportunity to also sign up for Premium

Technical Support, providing the ultimate computer support for your

customers!

ACN Computer Support

U.S. based technician provides remote technical support

Available 24/7

Supports computers and peripheral devices

Individuals and Small Business Owners

When the customer takes advantage of this offer, your Business ID will carry

through, ensuring you get credit for the complete order!

Slide

73 Cross-Sell OpportunityCustomers who sign up for XOOM Energy, will see offer for Vivint Total Home Automation and Security

Also, when customers sign up for XOOM Energy, ACN will provide the

opportunity for customers to sign up for Vivint home automation and

security services off the confirmation page … and they will even be

eligible for a $100 gift card.

Slide

74

U.S. Product Portfolio

Thank you for attending today’s webinar – we wish you the best with all your

customer acquisitions! Have a wonderful week and look forward to seeing

you on future webinars.

Remember that all webinars are recorded and available on the Training Tab

in the IBO Back Office … also we post a PDF document that shows the slides

with script in the Support Materials section beside the training there.