Almshouse & Sandal Almshouse & Sandal SurgeriesSurgeries

An overview of the IPQ An overview of the IPQ findings 2012findings 2012

Aims of surveyAims of survey

The aim of the research was to assess patients’ attitudes towards the services currently offered by the practice

How patients thought services could be improved

An essential part of the research was to identify which aspects of the services offered needed addressing

To develop an action plan that could be implemented to resolve these

Structure of the reportStructure of the report

Section one indicates the methodology

Section two reports the findings for ‘At the practice’ (ATP1-ATP7)

Section three indicates the findings for ‘About the nurse/doctor’ (ADN1-ADN6)

Section four gives the findings for ‘About the staff’ (ATS1-ATS3)

The findings are reviewed

General findingsGeneral findings

It is It is important to remember important to remember that the following that the following tables tables are overall averages for the three main sectionsare overall averages for the three main sections

As a ‘rule of thumb’ it is statistically significant if there is a difference of two e.g. 4.1 and 2.1

However, the smaller differences do require attention

General findingsGeneral findings

ATP1 –ATP7 Average responses by location

General findingsGeneral findings

ATP1 –ATP7 Average responses by age & gender

General findingsGeneral findings

ATP1 –ATP7 Average responses by years at practice

General findingsGeneral findings

ATDN1 –ATDN6 Average responses by age & gender

General findingsGeneral findings

ATDN1 –ATDN6 Average responses by age & years at practice

General findingsGeneral findings

ATS1 –ATS3 Average responses by location

General findingsGeneral findings

ATS1 –ATS3 Average responses by age & gender

General findingsGeneral findings

ATS1 –ATS3 Years attending practice by gender

FindingsFindings

There is a good independence between the 3 question sets (ATP, ADN, ATS).

ATP and ATS questions are associated and can meaningfully be merged together indicating ‘staff’ and ‘practice’ questions form one domain of the enquiry, and ‘clinicians’ the other domain.

The following table indicates the overall satisfaction level (merging the 5 point Likert scale into three)

General findingsGeneral findings

APT1-APT7 Comparing 2012 & 2011

2012

Question Disagree (strongly) % No opinion % Agree (strongly) %

ATP1 5.9 2.9 91.2

ATP2 13.9 5.3 80.8

ATP3 31.1 11.4 57.5

ATP4 29.5 13.9 56.6

ATP5 29.1 19.7 51.2

ATP6 14.1 24.7 61.2

ATP7 4.0 4.8 91.2

2011

Question Disagree (strongly) % No opinion % Agree (strongly) %

ATP1 7.1 4.6 88.3

ATP2 13.9 5.4 80.7

ATP3 34.7 9.0 56.2

ATP4 33.3 15.8 50.9

ATP5 30.0 19.6 50.4

ATP6 16.2 27.7 56.1

ATP7 6.5 2.5 91.0

General findingsGeneral findings

ADN1-ADN6 Comparing 2012 & 2011 Question Disagree (strongly) % No opinion % Agree (strongly) %

2012

ADN1 3.2 1.9 94.9

ADN2 3.2 2.7 94.1

ADN3 3.5 4.3 92.2

ADN4 4.0 7.0 88.9

ADN5 4.3 3.8 91.9

ADN6 4.3 6.2 89.5

2011

ADN1 4.3 1.6 94.0

ADN2 3.3 1.4 95.3

ADN3 3.5 3.5 93.0

ADN4 4.4 6.5 89.1

ADN5 4.6 4.1 91.3

ADN6 3.5 6.5 89.6

General findingsGeneral findings

ATS1-ATS3 Comparing 2012 & 2011

Question Disagree (strongly) % No opinion % Agree (strongly) %

2012

ATS1 2.9 4.8 92.2

ATS2 2.7 10.4 86.9

ATS3 2.9 11.5 85.5

2011

ATS11 2.5 4.6 92.9

ATS2 3.0 12.8 84.2

ATS3 4.9 15.0 80.1

FindingsFindings

There is a high satisfaction about the practice (ATP1-ATP7) except where the questions relate to appointments (ATP3-ATP5).

About one third of respondents expressed dissatisfaction with the appointment

process (about ten times more than express dissatisfaction with other questions).

Dissatisfaction issues around appointments also show in written responses.

FindingsFindings

ATP3 (I can get an appointment at a time to suit me)

This was the lowest ‘satisfaction’ response of the ATP questions.

The 25-59 age range indicated the ‘least satisfaction’ at 20.6%. 19.3% of females and 11.8% of males indicated this negative response.

Satisfaction levels fall the longer time has been at the practice i.e. 22% for 10+ years, 3.9% 5-10 years.