Allan E. Gonzalez, CAMS

939 Perry Street Apt 302 Columbus, OH 43215 786-219-5257 gonzalezallan@hotmail.com

U.S. Citizen. Fluent in English and Spanish.

Highly skilled banking professional with extensive experience in the implementation and management of large-scale operations. Over the last several years, I have served as a Financial Center Operations Manager at Bank of America. I successfully exceeded all sales expectations and developed and implemented effective operational programs. I have worked for large facilities and have applied operational tools to successfully increase the efficiency of the organization.

EDUCATION

High School Diploma, G. Holmes Braddock Sr. High School, Miami, FL 2004

LICENSES

CAMS Series 2-14 Insurance License – Life and Variable Annuity Series 6 Property & Casualty insurance license

KEY STRENGTHS

Exceptionally skilled in identifying unusual activity and reporting money laundering and structuring schemes.

Knowledgeable in OFAC sanctions and AML/BSA regulations. Skilled in the management of critical projects and business development initiatives with the

knowledge to balance the requirements for functionality, quality and timeliness. Solid background in areas where operations expertise, administration, organization, interpersonal

communication, motivation, and management are required. Outstanding capacity to enter new environments and begin to produce clear-cut results right from

the start with well-developed technical and communication skill. Flexible and adaptable to both new situations and changing organizational needs.

PROFESSIONAL BANKING EXPERIENCE

Financial Center Operations Manager October 2014 – February 2016 Bank of America, Boston, MA Drove operational excellence in one of Boston’s most complex financial centers by engaging staff

on business strategy and performance results. Ensured accurate and timely completion of all CTR and MIS. Analyzed associates TRMs and gathered supporting documentation for the purpose of filing SAR. Executed risk and service delivery strategies, and evaluated key performance indicators to identify

opportunities for improvement. Successfully resolved customer issues and escalations in a timely and professional manner. Drove associate performance through active and constant coaching, continued education, and

performance plans.

Teller Operations Specialist March 2012 - October 2014 Bank of America, Boston, MA

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Provided oversight on all operational activities including transaction accuracy and execution of operational leadership tasks.

Educated associates to ensure accurate and timely completion of CTR & MIS and report any unusual activity using a SAR.

Identified risks, prioritized areas of focus, and trained associates on mitigating risks and created action plans to correct issues.

Ensured that in the event of a new procedure, product or operational change, associates are informed and properly executing the change in compliance with regulations and policy.

Ensured day-to-day service and sales activities comply with standards for customer and operational excellence and met regulatory compliance requirements.

Managed banking center cash levels to maintain adherence with established bank guidelines.

Operations Manager October 2010 – March 2012 Bank Atlantic, Miami, FL Facilitated branch support and services, Supervisor III approval level. Oversaw the daily operational and business support activities of the branch, daily, weekly, monthly

and annual reports and responsibilities. Ensured accurate and timely completion of all CTR and MIS. Transactions override, maintained cash vaults, reviewing and approval of Businesses and Non-

Resident Alien Files. Trained, mentored, and coached fellow associates when in need of assistance. Knowledge of banking procedures and systems. Wire Transfers, ATM machine balancing, Creation, Follow-up and Maintenance of Businesses and Personal Clients Portfolios. Non-Resident Clients Portfolios maintenance and follow up. New Accounts and Loan Applications.

Licensed Personal Banker January 2010 – October 2010 JPMorgan Chase Bank, Miami FL Opened new Personal checking, savings, money market, credit card and CD accounts. Opened new business checking and savings accounts. “Worked the Lobby” to find potential cross sell opportunities through conversation. Refer potential business to corresponding associate (Business banker, Mortgage specialist, etc.) Identify and refer potential investment opportunities as a series 6 licensed Personal Banker Balanced sales while maintaining operational integrity following OFAC regulations.

HONORS AND AWARDS One Team Award recipient as Financial Center Operations Manager 2015

Third quarter top performer as Teller Operations Specialist 2013

Contributed to two 100% Financial center audits 2013 - 2014 Recognized for consistently being error free with CTR and MIS reporting 2013 - 2015 Recipient of Employee of the Month in several occasions for exceptional customer 2007 - 2008

service, Index scores, customer satisfaction, operational efficiency and sales volume.

REFERENCES

Available upon request.