1. All the little things Wim Janssens - User Experience Architect http://joshpelton.com/blag/?p=213

2. TIP: Warnings are NOT a design solution 3. http://imgur.com/4DTgNq5 4. TIP: Cleverness is in the concept, not in the executionhttp://www.fastcodesign.com/3021554/innovation-by-design/hey-designers-stop-trying-to-be-so-damned-clever 5. "Design should not dominate things. Not dominate people. It should help people Dieter Rams 6. HUMAN DETAILS MICROCOPY DELIGHTERS 7. HUMAN DETAILS MICROCOPY DELIGHTERS 8. Back then, people weren't comfortable with technology. If you're scared of something, then you won't touch it." Jony Ive 9. Slide over koffer openen met voethttp://www.groenlicht.be/2011/11/18/opvolger-ford-kuga-in-los-angeles-voorgesteld/ 10. http://tweakers.net/reviews/329 9/4/android-44-kitkat-flinkeupgrade-op-alle-vlakkenslimmere-dialer-en-bijgewerktesysteem-apps.html 11. TIP: Know the technology 12. Gmail error message 13. I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel. Maya Angelou 14. Copywritinghttp://www.huffingtonpost.com/2013/05/03/apology-flowers-sign-at-florist_n_3208741.html 15. HUMAN DETAILS MICROCOPY DELIGHTERS 16. http://i.imgur.com/ZqF27gL.jpg 17. SQUIRT I want to squirt you a picture of my kids. You want to squirt me back a video of your vacation. That's a software experience. http://blog.seattlepi.com/microsoft/2006/11/20/zune-squirts-apparently/ 18. http://insideintercom.io/whats-in-a-name/ 19. TIP: You dont need to invent error messages 20. HUMAN DETAILS MICROCOPY DELIGHTERS 21. VIDEO: Spinal Tap These go to elevenhttp://www.youtube.com/watch?v=4xgx4k83zzc 22. TIP: reward your users with a little bit of fun. A smile can go a long way. 23. TIP: Add something extra, but dont get in the way 24. Nancy - Thanks for your order with CD Baby! Your CDs have been gently taken from our CD Baby shelves with sterilized contamination-free gloves and placed onto a satin pillow. A team of 50 employees inspected your CDs and polished them to make sure they were in the best possible condition before mailing. Our packing specialist from Japan lit a candle and a hush fell over the crowd as he put your CDs into the finest gold-lined box that money can buy. We all had a wonderful celebration afterwards and the whole party marched down the street to the post office where the entire town of Portland waved 'Bon Voyage!' to your package, on its way to you, in our private CD Baby jet on this day, Wednesday, August 9th. I hope you had a wonderful time shopping at CD Baby. We sure did. Your picture is on our wall as "Customer of the Year". We're all exhausted but can't wait for you to come back to CDBABY.COM!! Thank you once again, Derek Sivers, president, CD Baby the little CD store with the best new independent music phone: 1-800-448-6369 email: cdbaby@cdbaby.com http://cdbaby.com 25. https://twitter.com/Damientg/status/401757893948489728/photo/1 26. UX != UI USERS ARE HUMAN SPEAK NORMAL DELIGHT PEOPLE STAY AT IT! 27. THANKS! @wjanssens