all state acronym list

Allstate Acronym List

Acronym Name Description

Enterprise Data Management

Codes Management System

AA Allstate Agent

AA Application Analyst

AAD Allstate Agency Distribution New organization created to support the Allstate Agency

distribution channel

AAP Adjusted Annual Premium The figure which represents what a policy's premium would

be if it was calculated on an annualized basis. For example,

if a policy effective January 1st has a $1000 premium and

had a $500 (charge) endorsement added on July 1st, the

policy's premium would be $1500 but the AAP would be

$2000. Used extensively in billing logic.

AAP Affirmative Action Plan A written set of measurements and specific

results-oriented steps that identify areas where women

and/or minorities are under utilized. A tool to assist

managers in reaching this goal.

ABC Activity Based Costing A project conducted in the Finance department to

determine how much each activity or transaction actually

costs. In other words, how much does it cost to issue a

line 11 renewal versus a line 55 endorsement versus a line

48 audit, etc. Costs can be broken down in various ways

to accommodate the different needs of different financial

and budget groups.

ABS Agency Business Services Agency Business Services (ABS) is a web-based

application that serves as the agents 'shopping cart' for

ordering Allstate Financial marketing materials.

AC Agency Compensation Gross pay earned by agencies and based primarily on a

percentage of new and renewal written premium. Also

included are production allowance credits plus awards.

ACA Attribute Certification Authority

ACAT Allstate Center For Assistive Technology

ACATS Automated Account Transfer Service System that automates and standardizes procedures for the

transfer of assets in a customer account from one

brokerage firm and/or bank to another.

ACATS can expedite account transfers by permitting

transfers to be accomplished in an automated environment.

NSCC developed ACATS in conjunction with the NYSE,

its Rule 412 Task Force Committee and the NASD to

address the industry?s need to reduce delays and

inconsistencies associated with manual processing.

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Instruments handled by the system include equities,

corporate and municipal bonds, unit investment trusts,

mutual funds, options, cash and other investment

products.

ACE Allstate Component For The Enterprise

ACE Allstate Cost Estimator

ACF Agent Control File A component of Life/70.

ACIC Allstate Client Information Center

ACL Access Control List A way of specifying which users or group of users have

access to a system resource, such as a file or directory.

ACM Allstate County Mutual A company operated by Allstate in Texas, serving

specialty auto risks.

ACORD Agency-Company Organization For

Research And Development

Property and liability insurers formed this organization

which helps member companies develop recording

information standards. Allstate uses many ACORD forms

in various facets of the company.

ACORD Association For Cooperative Operations

Research And Development

Insurance industry's nonprofit standards developer.

Standards are a set of rules and guidelines that allow

companies to transact business electronically with agents

and other partners in the financial services market.

ACP Automated Claim Processor Claims

ACSQ Agent Customer Satisfaction

Questionnaire

ACT Affiliate Company Transfer Policy Conversion at renewal from a line 10 to a line 19 new

business policy.

ACT Agents Council For Technology

ACV Actual Cash Value Claims - The cost of replacing or restoring property at

prices prevailing at the time and place of the loss, less

depreciation. Another definition, the sum of money

required to replace property (less depreciation) that takes

into account physical wear and tear.

ADA Americans With Disabilities Act Became law in 1990, designed to provide legal protection

for persons with disabilities similar tot he protection that

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federal law already provides against race, religion, national

origin and gender discrimination.

ADB Accidental Death Benefit This is a coverage which allows an additional payment to

be made in excess of the face amount of the policy if the

insured's death is caused by an accident.

ADBR Accelerated Death Benefit Rider

ADC Atlantic Data Center

ADE Application Development Environment

ADEPT Allstate Data Evaluation And Performance

Tracking

An underwriting assist mechanized renewal review system

which consolidated various Systems' review lists into one

common report.

ADIG Allcorp Data Information Guide

ADL Accelerated Development Lab The Accelerated Development Lab (ADL) is a

high-performance environment for controlling software

development projects that use non-standard systems

development processes or methods. ADL is a key part of

transforming our organization because it helps identify

best practices.

ADM Administrative Division Manager A manager in the Controller Department who reports to the

Controller. Manages the Administrative Division of the

Department.

ADM Allcorp Data Management

ADNT Agency Desktop For Windows NT

ADP Agency Development Process/Agency

Development Program

ADP Automated Data Processing

ADR Alternative Dispute Resolution Alternative Dispute Resolution is used instead of litigation

when settling a claim. For example, arbitration or

mediation.

ADR2 Agency Desktop Release 2

ADRF Allstate Dataset Request Facility

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ADS Auto Development Summary

ADT Abstract Data Type Abstract Data Type defines both the representation and

operations of a data type.

ADT Atlantic Daylight Saving Time

ADW Allcorp Data Warehouse

AEA Agency Expense Allowance

AEZP Allstate Easy Pay Plan

AEZPD Allstate Easy Pay Plan Discount

AFA Allstate Financial Agents

AFD Allstate Financial Distributor

AFIS Allstate File Information System A mechanized system that replaces the paper policy file for

Line 10 auto policies. It provides visual displays, detailing

coverages, vehicles, drivers, claims, cross indexes and

policy changes.

AFP Advanced Function Printing The ability of program products to use the

all-points-addressable concept to print text and graphics

on a printer.

AFR Auto File Review Claims

AFS Allstate Financial Services May be referred to as a distribution 'channel' by other

areas within the Allstate Financial organization, However,

it is a legal entity.

AFSB Allstate Federal Savings Bank Name now changed to Allstate Bank. Allstate's consumer

deposit, loan, and trust services bank launched on the

Internet October 1, 2001.

AFT Allstate Financial Technology

AG Agency Gateway

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AGB Agent Group Banking

AGI Accelerated Growth Initiative

AGS Agency Gateway Site

AHIS American Heritage Insurance Services

AHL American Heritage Life

AHP Agent Home Page

AI Allstate Indemnity Normally policies for non-standard auto risks (except

Texas, California and new Jersey) are sold under the

Allstate Indemnity Company. This enables marketing

strategies and rates to be specifically tailored to this

unique market.

AI Artificial Intelligence A variety of types of information systems that emulate

human thinking.

AIC Allstate Insurance Company

AIC Associate In Claims

AICRA Automobile Insurance Cost Reduction Act

AIF Agent Information File A file containing agent's information used by RALIE

AIM Associate In Management

AIN Advantis Information Network

AIP Additional Interested Party A term used to describe individuals or entities, other than

the insured, who have some stake in a policy. This is

sometimes best indicated by who gets a copy of a policy

besides the insured. Examples of AIP's include LPC's.

mortgagees, certificate holders, etc.

AIP Automobile Insurance Plan

AIPC Automobile Insurance Plan Centers

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AIPR Agent Income Progress Report A report summarizing an agent's compensation, by product

line, for monthly, quarterly and year-to-date results.

AIPSO Auto Insurance Plan Service Organization

AIR Additional Insured Rider Option on Universal Life Product which provides

additional term insurance for your spouse at the same rates

of the Insured under Allstate's Level Best Gold or Platinum.

It remains in force as long as you continue the coverage or

until your spouse reaches age 95, if earlier. It can be

converted to permanent coverage regardless of your

spouse's health at the time. The rider can also be taken out

for another close family member, such as a parent, sibling,

child, or grandchild. Only one Additional Insured Rider

may be added per policy.

AIS Agency Impact System

AIS Allstate Information Security

AKA Also Known As

AKDT Alaska Daylight Saving Time

AKST Alaska Standard Time

ALAE Allocated Loss Adjustment Expense International

ALC Allstate Learning Center

ALE Additional Living Expense The coverage that pays for the increased expense of living

while the insured's residence is being rebuilt or repaired

after damage from an insured peril. Used in Claims.

ALE Allstate LAN Extension

ALG Allstate Leadership Group

ALIC Allstate Life Insurance Company

ALM Asset Liability Matching

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ALN Allstate Learning Network

ALNY Allstate Life Insurance Company Of New

York

ALSC Allstate Life Service Center

AM Agency Manager

AMP Area Management Policy The area management policy describes an organization?s

policies for conducting project management efforts. The

AMP provides the area standard processes to be followed

for software development, the area standard methods to be

used, and the area standard approach to be followed for

each activity, including project schedules, organization,

and resources.

AMPS Automated Mechanized Pursuit System A mechanized Underwriting program that identifies

potentially erroneous auto new business rating

classifications based on information contained on the

application.

AMS Allstate Measurement System Allstate Measurement System is a decision support

application for Customer Satisfaction Measurement System

(CSMS) and Agent Customer Satisfaction Questionnaire

(ACSQ) that includes ad hoc query and structured On-Line

Analytical Processing (OLAP) analysis using Essbase,

AMS Average Monthly Sales

ANA Allstate Networking Agency

ANJ Allstate New Jersey

ANSI American National Standards Organization A standards organization in the US which is well known for

their language compiler and SQL standards.

ANSI X12 American National Institute Accreditations

Standards Committee 12

AOR Application Owning Region In a CICSPlex configuration, a CICS region devoted to

running applications.

AOR Area Of Responsibility Refers to Allstate Protection Technology?s new

organizational alignment as an Area of Responsibility

(AOR) within the Protection Business. Generally speaking,

each AOR represents a distinct segment or stream of work.

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AP Accounts Payable The debts shown on a buyer?s balance sheet when goods

or services are purchased on open account. Usually a

current liability

APA Average Per Agent

APAC AHIS Premium And Claims Systems

APCC Allstate Policy And Compliance

Curriculum

APCC Allstate Print Communications Center Allstate's Company owned supply center located near

Home Office in Wheeling, Illinois.

APECS Abandoned Property Escheatment And

Compliance System

APEX Abandoned Property Escheatment A collection system of abandoned monies for the State

governments.

API Application Programming Interface A set of rules and functions written by a software

developer to facilitate interaction between the developer's

application and other programs.

APK Allstate Product Knowledge

APL A Programming Language Language used by many end users to help derive

information from various databases.

APL Agent Promise Line

APM Accounting Procedures Manual

APS Auto Prospecting And Selling

APT Allstate Protection Technology

APTF Allstate Program Transmittal Facility On line facility used to transmit programs, maps, JCL, bind

jobs, tapes, etc. to the field.

AQT Advanced Quoting Tool

AR Accident Report Claims - A form which may be required by the state,

insurance companies or other applicable parties containing

the details of an accident.

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AR Assigned Risk do not qualify for voluntary PPA are placed with an

insurance carrier. The carrier assumes fill financial

responsibility for all premiums (rates are preset), losses and

expenses of AR business.

ARB Application Review Board A TSS Project Coordination process component that

interacts with the TSS Project Implementation Team to

facilitate project objectives and provides direction

regarding the technical and operational attributes of a

project.

ARCS Allstate Rate Comparison System A mechanized database that contains auto and homeowner

rates for Allstate and major competitors. It enables

Allstate rates (current and proposed) to be compared with

those of competitors.

ARES Allstate Reinsurance System

ARG Architecture Review Group Architecture Review Group reviews architecture issues and

recommendations within Claims Technology Services.

ARP Address Resolution Protocol Protocol within TCP/IP that is used for routing data

packets in a distributed network.

ARP Associate In Research And Planning

ARPC Allstate Research And Planning Center

ASC Allstate Service Center

ASCII American Standard Code For Information

Interchange

A standard developed by the American National Standards

Institute (ANSI) to define how computers write and read

characters.

ASE ALERT System Engineer

ASE Allstate Strategy Enablement Wave 1 is the first planned release of ASE, scheduled for

mid-2001. The 90 Day Effort is the first step of the ASE.

ASIC Allstate Service/Information Center

ASIST Application Services Information Security

Team

This team functions as a liaison to the Allstate Information

Security (AIS) organization and assists in the propagation

of and compliance to enterprise security standards

ASP Active Server Pages

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ASP Application Service Provider

ASPO Agency Support Project Office

ASRS Agency Sales And Retention System

AST Atlantic Standard Time

ASU ALSTAR Support Unit

ASW Accident Surcharge Waiver

AT Acceptance Test The function where a project or system inquiry is tested in

a stand alone environment to satisfy user acceptability.

Sometimes involves regression testing and negative

testing.

ATDC Atlantic Data Center

ATF After The Fact The purchase of a good or service from an outside vendor

without first obtaining proper management approval.

ATF Attach To File

ATI Automatic Transaction Initiation A term used to describe the automatic initiation of a CICS

transaction by the system. This term is commonly used in

conjunction with the ALERT to ECLiPSe feedback file.

ATM Agency Training Manager

ATM Asynchronous Transfer Mode Local and wide area network (LAN/WAN) scheme using

53-byte fixed cell relay transport technology, running at

speed of 150Mbps and up.

ATM Automated Teller Machine Used by banks to provide automated banking transactions

to the public.

ATP ALERT Teleprocessing A procedure whereby data is transmitted electronically via

telephone lines between two locations.

ATS ALERT Telecommunications System System which allows communication in the form of

messages between a MCO and other MCO's all Zone

Offices, Regional Offices and Home Office.

ATS Allstate Teleservices

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ATSC Allstate Technology Service Center

AURES Allstate Underwriting Risk Evaluation

System

A mechanized tool used by Underwriting to aid in risk

selection and quality evaluation of auto new business. All

new auto business is coded for AURES (17 factors).

AV2D Audio Video To The Desktop

AVP Assistant Vice President

AVT Allowed Value Table

AWD Allstate Workplace Division

AWS Agency Web Site The Agency Web Sites project (AWS) was highly

complex. It gave Allstate agents their own unique Web

presence -one that not only provided contact information

but one that also reflected their particular marketing needs.

AXS Auto Cross Sell Marketing requested that HDS Interfaces modify the

Customer Care Center (CCC) pre-registration process in

preparation for a marketing campaign designed to increase

customer traffic to the CCC. A vendor (ChoicePoint) was

providing a file that contained data used for the

pre-registration process. Marketing requested that the

HDS Interfaces processes be changed to obtain the data

from an extract file or staging table from the IMPACT

application (which was populated by data received from

ChoicePoint). This would eliminate redundant data

purchases from ChoicePoint and would allow the extraction

of data specific to the marketing campaign.

AeP Allstate eProject

B&T Build And Test

B/D Broker Dealer Any individual or firm, other than a bank, which is in the

business of buying and selling securities for itself and

others. Called an agent or broker when buying securities

and a principal or dealer when selling them. Broker /

dealers must register with the SEC as well as with the

states in which they conduct business.

BA Basic Auto One of the types of auto policies sold through Allstate

agents and agencies (Line code 10).

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BA Business Analyst

BAA Business Area Analysis A stage in the Information Engineering Methodology

(IEM) in which a detailed analysis of both business

information and business processes are performed for a

particular area.

BAP Business Auto Policy The designation given to the most common auto policy for

business by ISO.

BATS Business Aligned Technology Strategy

BCD Business Context Diagram Shows all the main business functionality within a

business and external components with which the

business interacts.

BCI Business Change Implementation The purpose of the Business Change Implementation

course is to develop employees' ability to apply business

change implementation principles, techniques and tools to

their consulting processes, projects and job functions.

This offline activity is a 2 day workshop at Home Office,

and can be accessed through the LRN.

BCP Business Continuity Planning

BCS Broadcast Server

BD Broker Dealer Any individual or firm, other than a bank, which is in the

business of buying and selling securities for itself and

others. Called an agent or broker when buying securities

and a principal or dealer when selling them. Broker /

dealers must register with the SEC as well as with the

states in which they conduct business.

BDAM Basic Direct Access Method An access method used to directly retrieve or updates

particular blocks of data on a DADS.

BDCDC Broker/Dealer Compliance and Distributor

Contracting

AFT will develop a user-friendly database for the

Broker/Dealer Compliance and Distributor Contracting

team to add, update and monitor selling agreement data via

Intranet. This new online database will be able to capture

key information: firms/producers, selling agreements,

products, and commissions in a consistent manner across

five channels: Putnam, AIM, LBL, Allstate Agent &

Banking. It will consolidate all BD/CDC data for input and

reporting of broker/dealer selling agreements, banking

relationships, commissions, & other misc. broker/dealer

information in one centralized location.

BDI Behavioral Description Interviewing

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BDS Business Data Steward

BI Bodily Injury Claims; Underwriting; Quotes - Insurance protection

against loss from legal liability for injury to another person

in an automobile accident. Also see Liability Limit.

BI Business Insurance The business entity of Allstate or a very general term for

the type of insurance Allstate sells (versus personal lines

insurance).

BI Business Intelligence

BIB Bodily Injury Benefit Claims - See Uninsured Motorist Coverage

BIG Business Information Group A field-tested background investigation company

specializing in the screening of financial services

professionals. LBL uses this company to perform

background checks for prospective agents.

BII Business Impact Index

BIOS Basic Input/Output System The BIOS is what's coded into a PC's ROM to provide the

basic instructions for controlling system hardware. The

operating system and application programs both directly

access BIOS routines to provide better compatibility for

such functions as screen display.

BITS Banking IXXX Technology Secretariat

BM Boiler And Machinery Line code 36 - A line of insurance which covers boilers and

machinery. This includes large air conditioning units, large

furnaces, boilers, electrical boards and other similar heavy

equipment.

BMS Basic Mapping Support A part of CICS that aims to simplify the handling of screen

layouts by interpreting input terminal data streams, and

converting output data to terminal data stream format.

BOAT Branch Office Agent Table The BOAT deck is the term used describing the list of

agents used to sell Allstate business. This is mainly

Allstate agents but includes some independent agents or

brokers as well.

BOB Book Of Business A term used to describe those policies sold or assigned to

an agent or agency.

BOB Business Object Broker Used for message brokering

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BOP Business Owners' Policy Line code 50, 55 - A policy issued to smaller business

owners which covers a variety of perils.

BOP Business, Outlook, Personal

BPA Business Process Automation The automation of complex business functions beyond

traditional data manipulation and record keeping activities.

BPP Business Package Policy Line code 52 - A policy issued to medium and large

business owners and covers a wide variety of perils.

BPR Business Process Re-engineering A process where developers participate in a company-wide

evaluation to re-engineer the business processes. This

process tends to radically change IS organization, clarify IS

priorities and redefines the processes that information

applications will support.

BPS Better Prospecting And Selling

BR Business Recovery

BR Business Representative

BR Business Resumption

BRAP Business Relationship Account Partner Establish a primary point of contact for business clients

and to drive end-to-end client support and total client

satisfaction. Fully understand entity-wide and business

unit operations, strategies, goals, and objectives. Ensure

effective communication to TSS across boundaries.

BRM Business Relationship Management Business Relationship Management plays a key role in

bringing together the business clients and Technical

Shared Services (TSS) to optimize our investment in

information technology and create sustainable competitive

advantages.

BRMA Brokers And Reinsurance Marketing

Association

A forum which studies the issues and challenges that face

treaty reinsurers.

BRP Business Resumption Planning

BRSC Blue Ridge Support Center

BT Burglary And Theft A type of crime insurance (along with Fidelity and Forgery)

that business owners can obtain to cover missing items via

forced and unforced entry by a non-employee.

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BTAM Basic Telecommunications Access

Method

An access method that permits read/write communication

with remote devices.

BTB Business To Business

CA Claim ALERT Mechanized and Manual procedures for processing of the

claim statistical data, accounting for claim transactions and

reporting of statistics to management; also provides

customer service support facilities

CA Client Activity

CA Commercial Auto Line code 11, 15, 17, 38 - A type of auto policy sold by

Allstate agents.

CA Computer Associates Inc

CA Cost Allocation

CAB Commercial Account Bill The term used to describe two or more policies grouped

together for billing purposes.

CAC Commercial Accounting Center The field department which handles the accounting

functions such as booking, cash processing ,account

reconciliation, billing, etc.

CAC Credit After Closure A credit transaction (e.g., subrogation, salvage) on a claim

coverage that has already been closed.

CADB Claim Active Database IMS Database which stores information on the claim.

Represents similar information that is copied from the

Customer Database as well as informational details unique

to the claim.

CADE Component Architecture And

Development Environment

CAFE Chicagoland Association For Erwin Users

Group

CAFEUS Chicagoland Association For Erwin Users

Group

CAM Certified Agency Manager

CAM Claim ALERT Manual

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CAM Claims Agency Manager

CAO Contract Administration Officer

CAPM Certified Associate In Project Management

CARN Cancellation, Affiliate Company Transfer,

Renewal and Non-Renewal

A corporate initiative launched in 1997.

CAS Customer Activity Summary

CASE Computer Aided Software Engineering Collection of tools and techniques which, when combined

with methodology, apply greater engineering rigor to the

application development life cycle and provide the

potential for gains in programmer productivity with

reduced long-term maintenance costs.

CAT Catastrophe Claims - An unforeseen event such as a hurricane,

hailstorm, tornado, conflagration, earthquake or flood,

causing large amounts of related damage.

CBA-IPI CMM Based Appraisal For Internal

Process Improvement

CBIP Certified Business Intelligence

Professional

CBIZ Claim Business Integration Strategy

CBO Client Business Object

CBOE Client Business Object Extent

CBS Customer Billing System

CBT Computer Based Training A method or vehicle of training utilized at Allstate where

an employee can take a specific course on his/her own

terminal where time and results are automatically recorded

with a training coordinator.

CC Client Component

CC Commercial Crime Line code 35 - The line of business which covers perils

such as employee dishonesty, forgery, theft, burglary, etc.

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CC Customer Claims

CCA Citrix Certified Administrator

CCB Configuration Control Board A key to effective change control which oversees the

planning and implementation of changes. Made up of a

Team Leader, Project Coordinator, Configuration Manager.

CCC Customer Care Center Enhancement to the Customer Care Center Registration

process to return two User ID suggestions in the case

where the desired User ID already exists in the CCC

registration table.

CCD Census County Division A statistical subdivision of a county, established and

delineated cooperatively by the U.S. Census Bureau and

state, local, and tribal officials for data presentation

purposes. CCDs have been established in 21 states that

do not have minor civil divisions suitable for data

presentation; that is, minor civil divisions have not been

legally established, do not have governmental or

administrative purposes, have boundaries that are

ambiguous or change frequently, and/or generally are not

well known to the public.

CCDB Current Carrier Database

CCEA Citrix Certified Enterprise Administrator

CCI Customer Contact Indicator

CCIE Cisco Certified InterNetwork Expert

CCM Conversational Claim Manual

CCNA Cisco Cerified Network Associate

CCNA Citrix Certified InterNetwork Associate

CCNP Cisco Certified Network Professional

CCO Commercial Claim Office

CCP Certified Computing Professional

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CCP Commercial Claims Processing A center which exclusively handles commercial claims.

CCPI Critical Customer Payment Information

CCPR Claim Core Process Redesign

CCPS Commercial Claim Processing System An online system used primarily by the commercial claim

offices to process claims.

CCRS Customer Contact Response System

CCS Conversational Claim System

CD Certificate Of Deposit A savings certificate entitling the bearer to receive interest.

CDs are generally issued by commercial banks; a CD bears

a maturity date and a specified interest rate, and can be

issued in any denomination

CDB Claims Database

CDB Corporate Database

CDB Customer Database IMS database which stores information on the policy

holder such as name, address, policy type, policy number,

mechanization status, coverages, etc.

CDF Channel Definition Format Microsoft's XML-based file format for the description of

channel information.

CDIRA Cash Developer Individual Retirement

Account

CDMP Certified Data Management Professional

CDP Census Designated Place A geographic entity that serves as the statistical

counterpart of an incorporated place for the purpose of

presenting census data for an area with a concentration of

population, housing, and commercial structures that is

identifiable by name, but is not within an incorporated

place.

CDP Certified Data Processor The designation one can achieve wafter passing a national

test covering a core of six topics (plus some specialties) of

data processing knowledge.

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CDROM Compact Disk Read Only Memory the home entertainment CD's) to store great quantities of

data and read by a CD player adapted to a PC. Generally

used by the high-tech community because CD-ROMS's

can hold vast amounts of non-changeable data such as

scientific standards, formulas, etc.

CDS Casualty Development Summary

CDT Central Daylight Saving Time

CDU Customer Development Unit

CE Continuing Education A training program developed by the Securities

Industry/Regulatory Council covering compliance,

regulatory, ethical, and sales practice standards which is

required for maintaining a 'Registered Representative'

license.

CEA California Earthquake Authority Claims

CEM Claims Education Manager

CF Commercial Fire (Line Code 61) A line of insurance which covers not only loss by fire but

other perils such as business interruptions and builders

risk.

CFQ Customer Focused Quality

CFR Certificate Of Financial Responsibility Claims, Underwriting - Certificate showing sufficient

coverage from an insurance company. A CFR satisfies the

requirement to furnish proof of financial responsibility.

CFS Client File System - CFS - A sub-system of ATLAS which stores customer

and policy information for all Allstate customers (Life,

Commercial, PP&C).

CI Configuration Item

CI Customer Index

CIA Customer Insurance Associates

CIAB Council Of Insurance Agents & Brokers

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CIB Central Index Bureau Bodily Injury and Theft claims and develops reports for the

subscribing member insurance companies for thief use and

benefit.

CIC Allstate Client Information Center

CIC Customer Information Center

CIC Customer Interaction Channel

CICS Customer Information Control System Enterprise - A family of IBM licensed programs. CICS is a

general-purpose data communication or transaction

processing system. Running on suitable processors, CICS

products can support a network of many thousands of

terminals.

CID Customer Information Documents

CIDM Certified Insurance Data Manager

CIDUG Commerical Insurance Department

Underwriting Guide

CIECA Collision Industry Electronic Commerce

Association

CIECA Collision Industry eCommerce Association

CIF Coverage In Force The number of exposures generated by the prior month PIF

(EOM). For property it is equal to PIF (BOM). For auto it

is equal to the number of cars carrying a specific coverage

at the beginning of the month.

CIGA California Insurance Guarantee Fund The surcharge collected on most lines of insurance in

California. This state mandated fund usually alters the tax

rate by line each year it is in effect.

CII Configuration Item Index

CIO Chief Information Officer The person in charge of an Information Systems

department. Formerly called a Vice President these people

have taken on new importance as information plays a

bigger role in running a business.

CIP Client Insurance Professional

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CIR Customer Insurance Representatives

CIRT Critical Incident Response Team

CIS Commercial Information System

CIS Customer Information System

CLIEDIS Canadian Life Insurance EDI Standards

CLIST Command LIST Series or group of TSO commands that can be executed

with one command instead of being entered serially or one

at a time.

CLTR Children's Level Term Rider

CLU Chartered Life Underwriter An insurance education program conducted by the

American College of Life Underwriters.

CLUE Comprehensive Loss Underwriting

Exchange

A system developed by the insurance industry to share

auto claim loss data. CLUE is used by underwriting to

evaluate risk.

CM Configuration Management

CMC Claim Money Control File A mechanized computer file employed by Claim ALERT

system for retention of dollar controlled (and certain non

dollar controlled) transactions which contain errors and

cannot be posted.

CMF Customer Management Framework

CMM Capability Maturity Model

CMM Claim Master Menu Located on CICS, provides the ability to perform different

functions such as taking losses, establishing a password,

retrieve a claim number or policy number, etc.

CMO Claims Management Organization

CMP Configuration Management Plan

CMR Claim Master Record Claims - The unique record that identifies a loss

occurrence. The CMR is a combination of claim information

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and policy detail matched with a policyholder identity.

CMS Codes Management System Enterprise Data Management

CMd Configuration Management For

Documents

CNI Claim Numbered Invoice

CNS Common Name Space CNS is a logical data structure. It defines an Enterprise

vew and common structure of data as an integration

vehicle between separate application systems.

COBOL Common Business Oriented Language The programming language most commonly used in

Business Insurance systems. The forerunner of COBOL II.

COD Cash On Delivery

COE Center For Organization Effectiveness

COE Center Of Expertise

COI Cost Of Insurance Actual cost to the company to insure an individual.

COL/COF Choice of Law/Choice of Forum

COLI Corporate-owned Life Insurance

COLL Collision Coverage Protection against loss resulting from any damage to the

policyholder's vehicle caused by collision with another

vehicle or object, or by the upset of the insured's car,

whether it was the insured's fault or not. Also see

Deductible.

COM Component Object Model

COM Consulting Operations Management

COMP Comprehensive Coverage Insurance protection against damage to the policyholder's

vehicle not caused by Collision (i.e., theft, fire, falling

objects, vandalism, etc.) . Also included is damage

resulting from collision with a bird or animal and all glass

breakage as a result of Collision. Also see Deductible.

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COMTI Component Object Model Transaction

Integrator

COR Claim Organization Repository

CORBA Common Object Request Broker

Architecture

COS Consulting Operations Service

COSE Common Open Software Environment The COSE organization founded to provide a common

desktop, communications environments, object

technology, graphics libraries and system administration

tools across multiple UNIX versions.

COTS Commercial Off-The-Shelf Used to describe purchased packaged solutions

CP Customized Policy

CPA-PMO Commercial/Property/ALERT-Project

Management Office

CPAT Claim Payment Analysis Tool

CPCI Critical Customer Payment Information

CPCU Chartered Property And Casualty

Underwriter

The designation one can achieve by passing a battery of

national test covering ten areas of business insurance.

CPIC Continuous Process Improvement Center

CPL Comprehensive Personal Liability Claims

CPMS Claim Performance Management System

CPR Core Process Redesign

CPR Customer Protection Review

CPS Commercial Prospecting And Selling

CPU Central Processing Unit Enterprise - That part of the Central District Claim Office

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which is responsible for processing HH, JJ and ZZ claims

via the 'mechanized' processing system.

Also, The part of the computer which reads the programs

and performs the designated functions by adding,

subtracting, comparing, changing memory and determining

which instruction in a program should be executed next.

CPU Centralized Processing Unit The segment of a general purpose computer that controls

the interpretation an execution of instructions. It does not

include interface, main memory or peripherals, but it

controls input and output units and auxiliary attachments.

CQAA Chicago Quality Assurance Association CQAA was established in 1984 to promote software quality

principles and practices within Chicago-area companies.

CQAA provides a forum for information professionals to

present and discuss software quality and process

management within information systems, technology, and

services.

CQM Certified Quality Manager

CR Change Request

CR Comparative Rating

CRA Certificate Revocation Authorities

CRA Customer Report Administrator This individual works at one of the Claim Service Centers

obtaining loss data from the customer. This can be either a

direct call from the customer or as a result of a promise line

being generated from the agent location.

CRD Central Registration Depository A computerized system in which NASD maintains the

employment, qualification, and disciplinary histories of

more then 400,000 securities industry professionals who

deal with the public. A CRD Number uniquely identifies a

securities industry professional.

CRD Customer Requirements Document

CRE Computer Related Expense

CRF Claim Reference File A card index System maintained alphabetically by

Insured's last name, and prepared when a new claim is set

up. It contains claim number and date of loss and serves

as a file reference source for unnumbered mail, telephone

inquiries and new loss reports.

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CRM Customer Relationship Management customer-centric is all facets.

CRMS Customer Relationship Management

System

CRO Commercial Regional Office

CRRS Check Registry And Reconciliation System

CRS Commercial Receivable System The application used to process most accounting

functions. It handles all of the agency bill for Northbrook

and many of the billing functions for the Allstate book of

business.

CSA Claim Severity Analysis Claims - This report, a valuable source of information for

the Marketing Claim Manager concerning probable future

conditions, statistically records the performance of an

office under its claim numbers.

CSA Claims Services Area

CSAR Configuration Status Accounting Report The mechanism by which the state of controlled

Configuration Items are reported.

CSC Claim Service Center Claims - The Claim Service Center (CSC) is a centralized

office that initiates the Loss Reporting Process.

CSF Claim Strategic Framework

CSF Consolidated Status Facility

CSF Critical Success Factors

CSIO Centre For The Study Of Insurance

Operations (Canada)

CSL Combined Single Limit

CSM Claim System Manual

CSM Claims Service Manager

CSMD Centralized Strategic Marketing Data

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CSMS Customer Satisfaction Measurement

System

CSP Cross System Product

CSPIN Chicago Software Process Improvement

Network

The Chicago SPIN is a leadership forum for the free and

open exchange of software process improvement

experiences and practical ideas. We promote achieving

higher levels of process maturity, software quality and

mutual respect. Companies, academic institutions,

government organizations and individuals are invited.

CSQA Certified Software Quality Analyst

CSQE Certified Software Quality Engineer

CSR Claim Service Representative Claims - A member of the Claim Service Unit responsible

for performing the duties outlined in the definition for CSU.

CSR Customer Service Representative A person who receives telephone class from agents and

customers regarding questions about policies.

CSRP Customer

Satisfaction/Retention/Profitability Report

An agency base report detailing Premium, Retention, Loss

and Customer Satisfaction measurements by line of

insurance. Whenever a CSRP number is displayed in

MMIN, the results are always on a Calendar Year basis.

CSS Cascading Style Sheets A means of defining certain document elements

(paragraphs, headings, fonts, colors, positioning,

backgrounds) with style rules insetad of additional markup

tags.

CSS Claim Customer Service Claims

CST Central Standard Time

CSTE Certified Software Test Engineer

CSU Claim Service Unit Claims - The unit whose personnel, CSR's, handle the

majority of the phone calls in the Claim Office These

people are specially trained to: handle claim status

inquiries, complete new loss reports, set up drive-in

appointments, make field assignments, etc.

CT Collaborative Technologies

CTIP Crytographic Technology Implementation An enterprise-wide AIS initiative to provide crytographic

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Program services and technologies.

CTR Consent To Rate

CTS Claim Technology Services

CU Casualty Unit The group of functional personnel charged with the

investigation and settlement function for claims involving

injuries, i.e., the Casualty Unit Manager (CUM), Casualty

Evaluator, Casualty Supervisors, Casualty Adjusters.

CUG CMM (Capability Maturity Model) Users

Group

CUI Common User Interface

CUM Casualty Unit Manager

CUPID Customer Protocol Interface Dashboard

CW Countrywide

CWA Claims Closed With Amount Claims

CWA Closed With Amount A claimant/coverage or claim closed with a loss payment

charged to it. Expense payments are not considered in

making the 'Closed With Amount' determination.

CWP Closed Without Payment Claims - A claimant/coverage or claim closed with no loss

payment made. If no payment of any kind is made or only

an expense payment is made the coverage or claim is still

considered as 'Closed Without Payment'.

CobiT Control Objective For Information And

Related Technology

The policies, procedures, practices and organizational

structures designed to provide reasonable assurance that

business objectives will be achieved and that undesired

events will be prevented or detected and corrected.

DA Data Administration

DAC Deferred Acquisition Cost

DAC Discretionary Access Controls

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DAE Drop At Expiration a cancellation letter not offering to renew, such as items

dropped through LEW.

DASD Direct Access Storage Device Direct Access Storage Device describes a computer disk

drive which contains varying amounts of space and may

be accessed directly through a system catalogue.

DB Data Base

DB2 Database 2 An IBM licensed program. DB2 is a full function relational

database management system, that presents a data

structure as a table, consisting of a number of rows (or

records) and a number of columns.

DBA Data Base Administration

DBA Data Base Administrator The person responsible for creating and maintaining the

integrity of any given data base (usually IMS or DB2).

DBA Doing Business As Enterprise - usually, the name of the business, Individuals

and Partnerships usually operate a business under a

business name. For example, if Susan Jacobs owns and

operates Barns Galore, the DBA name would be: Susan

Jacobs DBA.

DBD Database Definition Database Administrators - describes the information

needed to create a database file.

DBL Disability Benefits Liability (Line code 23) A line of insurance sold exclusively in the state of New

York. Similar to WC but more of an excess coverage to

WC.

DBM Database Marketing

DBMS Database Management System System software that enables end users or application

programmers to share data. DBMSs are generally also

responsible for integrity, data access control and

automated rollback/restart/recovery.

DBO Death Benefit Option

DBO Desired Business Outcome

DC Data Center There are three field Data Centers throughout the country

plus one in Home Office. They process all accounts

payable, payment processing, customer service and agent

service and data processing needs.

DCE Distributed Computing Environment The DCE from OSF provides remote procedure calls,

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security, consistent file naming and consistent clock times

for a distributed network.

DCI Direct Computer Input Unit A unit in the Regional Office that keypunches or types

input directly from a source document (such as an

application) without using a coding worksheet.

DCO District Claim Office Claims

DCOM Distributed Component Object Model

DCSS Distributed Computing Strategies and

Solutions

Formerly called ECS Strategy.

DDL Data Definition Description Language Language describing the data model or schema for a user

database, names and access paths for the data and its

interrelationship.

DEFRA Deficit Reduction Act

DF Drop File Instructions given by the Examiner to insert opened mail

into the appropriate file.

DFD Data Flow Diagram

DFM Data For Marketing The name of a vendor tool used by Marketing for

campaigns.

DFM Dialogue For Marketing

DH Dialogue History

DI Drive In The Allstate Claim Office the insured or claimant may bring

his automobile to for inspection and possible settlement.

Appointments are generally scheduled through a personal

lines claim office.

DM Data Mart

DM Demand Management Demand Management is the organization within APT that

manages the project initiation process. Using strategic

methods, it uses processes to understand business needs,

identify, evaluate and propose solutions, while projecting

the project scope, timeframe and short-term and long-term

investment.

DM Direct Mail

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DMA Direct Memory Access Hardware devices attached to PCs can be designed to send

their instructions to and from main memory in one of two

ways. The default is to ask the CPU to do the work. The

more efficient way is to allocate one or the PC's DMA

channels to send instructions directly to memory. This

leaves the CPU free to do more important things.

DME Distributed Management Environment The DME from OSF provides a framework for management

of a distributed network of computer systems.

DML Demand More Leads

DMR Direct Marketing Rep

DMS Desktop Management Solution

DMS Desktop Management System

DNA Distributed InterNet Architecture

DNC Do Not Call

DNS Do Not Solicit

DNS Domain Name System When sending email or pointing a browser to an Internet

domain such as cnet.com, the domain name system

translates the names into Internet addresses (a series of

numbers looking something like this: 123.123.23.2). The

term refers to two things: the conventions for naming

hosts and the way the names are handled across the

Internet.

DOC Drives Other Car

DOM Document Object Model A platform - and language - neutral interface that allows

scripts and programs to access and update dynamically the

content, structure, and style of documents. It provides a

standard set of objects for representing HTML and XML

documents, a model of how these objects can be

combined, and an interface for accessing and manipulating

them.

DOMS Develop, Operate & Maintain Solutions

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DOS Disk Operating System generation mainframes, the other runs on personal

computers.

DP Data Processing Computerized processing of routine business transaction

such as payroll, bookkeeping, orders and inventories.

Generally DP applications are well-structured, periodic and

centrally managed.

DPN Distributed Payment Network

DPRS Document Processing Repository System

DPS Distributed Printing System

DR Direct Response

DR Disaster Recovery

DRAE Data Research And Analytics Environment

DRM Data Resource Management

DRM Direct Response Marketing

DRP Direct Repair Program A customer service program which allows the insured to

take his vehicle directly to a preferred repair shop without

first obtaining an Allstate estimate of damage.

DRTV Direct Response Television

DS Dialogue Summary

DSC Data Stewardship Council

DSC Department Security Coordinator

DSC Division Security Coordinator The DSC has the responsibility for proper administration of

the EDS Mainframe and UNIX security access. Access will

be granted based on the role(s) a resource performs within

EDS.

DSI Decision Support Infrastructure

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DSS Decision Support System A system used to support managerial decisions. Usually

DSS involves the analysis of many units in a heuristic

fashion. As a rule, DSS processing does not involve the

update of data.

DSS Decision Support Systems Applications emphasizing user-friendliness and ad hoc

query, reporting and analysis capabilities.

DSSSL Document Style and Semantics

Specification Language

DST Daylight Saving Time

DTCC Depository Trust Clearing Corporation

DTD Document Type Definition The rules that define the tabs that can be used in an XML

file and their valid values.

DTM Data Type Model A set of UML extensions supplying numerous common

data types.

DTP Data Transition Plan

DUI Driving Under The Influence

DW Data Warehouse

DWI Driving While Intoxicated

E&O Errors & Omissions Liability insurance policy that provides protection against

loss incurred by a client because of some negligent act,

error, or omission by the insured. An Independent Agent

may need to show proof of E & O insurance prior to being

appointed within Allstate.

EA Exclusive Agent Exclusive Agent is the Allstate term for a licensed

insurance agent who is appointed to sell Allstate property

and casualty products exclusively.

EAI Enterprise Application Integration Alligned with Enterprise requirements and technology

direction with full enterprise support. It should be

considered as the only choice when selecting a product or

technology in it's space.

EAI Enterprise Architecture Integration

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EAP Employee Assistance Program personal difficulties, including emotional problems, stress,

family and relationship problems, alcohol/drug abuse, and

difficulties at work.

EARC Employee Achievement Recognition

Committee

EBI Enterprise Base Image

EBIT Enterprise Business Intelligence Tools

ECHO Express Claim Handling Operation

ECM Enterprise Campaign Management

ECP Enterprise Customer Profile

ECRM Enterprise Customer Relationship

Management

EDA Enterprise Data Architecture Enterprise Data Management

EDBM Enterprise Database Management

EDC Extended Daily Coverage The extension of normal MCO work hours to provide claim

service for insureds and claimants, as well as necessary

clerical activities for the MCO.

EDI Electronic Data Interchange The electronic exchange of data in predefined forms that

are the electronic equivalent of paper business forms.

Typically, EDI occurs between companies and is related to

business transactions. Requires that two systems agree

on the format of the data they send and receive.

EDI Electronic Data Interface Communication between enterprises by the direct

exchange of electronic messages.

EDM Enterprise Data Management The management (planning, organizing, collecting,

direction) of data resources for an organization. EDM has

a responsibility for defining and implementing policies and

procedures (processes), staffing and reporting activities

related to data resourcing. EDM has a fiduciary

responsibility for corporate data assets.

EDP Electronic Document Printing

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EDS Enterprise Data Services

EDT Eastern Daylight Saving Time

EDW Electronic Data Warehouse

EDW Enterprise Data Warehouse The Enterprise Data Warehouse is the facility for storing

the information asset of the corporation which must be

managed. The Enterprise Data Warehouse provides a

solid foundation of subject-oriented, integrated, historical

and nonvolatile data from which to do analysis.

EEH Enterprise Event Handler

EEO Equal Employment Opportunity Civil rights laws, judicial interpretations of the laws, and

the many sets of guidelines issued by state and federal

regulatory agencies have outlawed discrimination based

on race, religion, national origin, sexual orientation, age,

sex and disability.

EFS Exclusive Financial Specialist Exclusive Financial Specialist is the Allstate term for an

licensed insurance agent who is appointed to sell Allstate

financial products exclusively. The EFS was formerly

called a ?Life Specialist?.

EFT Electronic Funds Transfer Accounting - A form of EDI used by banks and financial

institutions to transfer credit. A money transfer system

between banks. Also performs withdrawals on monies for

Allstate policyholders.

EGA Executive General Agent

EGR Experience Group Rating

EHC Enterprise Help Center

EI Education Integrators

EI Extended Insurance

EIL Extended Interest Life

EIN Federal Employee Identification Number Nine digit number the IRS assigns to identify businesses

tax payors, such as sole proprietors, employees,

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corporations, partnerships, and other business entities.

EIP Eligible Injured Party

EIS Enterprise Infrastructure Services

EIS Executive Information System A system designed for the top executive, featuring

drill-down analysis and trend analysis.

ELDM Enterprise Logical Data Model A normalized data model which defines and describes the

data and information needs of the entire enterprise in a

non-redundant way.

EMAIL Electronic Mail

EMIT Expense Management Information Tool

EMP Early Morning Processing The activities that take place in a Claim Office prior to the

actual opening time to enable the office to get a headstart

on the day's work, e.g., picking up mail, opening it, sorting,

obtaining coverage, etc.

ENOC Employers Not Owned Coverage

EOB Explanation Of Benefits

EOM End Of Month Normally used to describe the quantity of a given

statistical factor (e.g., employee count, PIF, reserve dollars)

that exists on the last day of the month. It is equal to the

following month's BOM.

equal to the following month's BOM.

EPCF Earned Premium Compensation Factor A ration which measures the relationship between 'formula'

earned premium (the written premium which should become

earned) and 'actual' earned premium.

EPCM Enterprise Performance & Capacity

Management

EPIC Enterprise Public Internet Connection EPIC is a service, which allows you to connect to the

Allstate private network from your Internet Service

Provider. EPIC takes advantage of a technology known as

VPN (Virtual Private Networking). This works similarly to

the ALE (Allstate LAN Extension) but allows you to use

most Internet Service Providers, including ISDN, Cable

Modem, and xDSL providers. EPIC has the potential to

offer faster access to the Allstate network, as well as cost

savings compared to previous remote access offerings. For

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more information about EPIC, contact your Integration

Owner (IO).

EPL Electronic Promise Line

EPR Emergency Preparedness And Response

EQQ Enhanced Quick Quote

ERC Employee Recognition Committee

ERD Entity Relationship Diagram A diagram representing entities, the relationships between

those entities and certain properties of the relationship,

especially its cardinality and name.

ERISA Employee Retirement Income Security Act ERISA sets uniform minimum standards to assure that

employee benefit plans are established and maintained in a

fair and financially sound manner. In addition, employers

have an obligation to provide promised benefits and

satisfy ERISA's requirements for managing and

administering private pension and welfare plans.

ERL Express Repair Link

ERM Entity Relationship Model An entity relationship model is a data model. ERM's can

exist at varying levels of detail: conceptual data model,

business data model or detailed business data model.

ERP Enterprise Resource Planning

ERRAC Enterprise Records Retention Advisory

Committee

Comprised of representatives from Allstate Information

Security, Corporate Security, Financial Accounting,

Internal Audit, Law & Regulation and Tax. The ERRAC will

review inventory based on any impact to their areas.

ES Environment Support

ESF Extended Spool Facility Printer control

ESI Enterprise Server Infrastructure

ESM Enterprise Systems Management

ESP Execution Scheduling Processor

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ESRI Environmental Systems Research Institute,

Incorporated

GIS software vendor.

ESS Enterprise Storage Solutions

EST Eastern Standard Time

ETA Extended Term Insurance

ETI Evolutionary Technologies International,

Incorporated

Data Integration Management vendor.

ETL Extraction, Transformation And Load

ETM Education Technology Manager

EV Economic View

FAC Field Administrative Controller A director level manager in the HO Finance department;

reports to an Assistant Vice-President and is assigned to a

Territorial Vice President.

FAIR Fair Access To Insurance Requirements A part of the Housing and Urban Development Act that

allowed insurers to buy federal riot reinsurance in states

that had pooling plans allowing all property owners fair

access to insurance.

FAQ Frequently Asked Questions

FASAR Flexible Alert System Audit Request

FASAR Flexible Alert System of Archive and

Retrieval

FAST Field Action Support Team

FCO Facility Claim Office A satellite claim office housing anywhere from 15 to 25

claim employees handling claim processing functions. The

FCO reports to an MCO. The FCO is generally in a rural

area where a full MCO is not needed for support.

FCO Field Claim Office Claims

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FCP Field Compliance Principal the registered representatives in the Sales Organization

(Allstate Financial) for compliance to SEC regualtions.

FCPL Farmer's Comprehensive Personal Liability A line of insurance issued only to farmers whereby a

company protects the farmer and the resident members of

his family against legal liability for injury to the person or

the property of another as the result of the insured's

personal activity.

FCRA Fair Credit Reporting Act

FDD Functional Design Document

FDMS Field DASD Management System

FEMA Federal Emergency Management Agency

FF Fidelity And Forgery A type of crime coverage (along with burglary and theft)

which covers missing items, money, etc. from the act of

forgery or employee dishonesty.

FFG Foundation For Growth The name for the Sales philosophy and organization

introduced in 1985. It introduced the neighborhood Office

Agent program and the R-1500 contract. The intent was to

increase Allstate's 'market reach' in the insurance market.

FFT Fixed Function Terminal

FIFO First In First Out

FIP Field Implementation Process

FIP Financial Information Processing

FIPS Federal Information Processing Standards A National Institute of Standards and Technology program

to achieve compatibility and interchangeability among data

systems.

FIS Field Implementation System

FIS Field Inspection Station A facility where non-driveable cars can be towed, at

company expense, for inspection and estimate preparation.

FLM Focused Life Marketing

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FLPI Front Line Performance Improvement

FLSA Fair Labor Standards Act

FNA Financial Needs Analysis

FNOL First Notice Of Loss

FPA Flexible Premium Annuity

FPCS Field Property Claim Supervisor

FPDA Flexible Premium Deferred Annuity

FPL Frontline Performance Leader

FS Field Service

FSA Flexible Spending Account

FSL Field Sales Leader

FSM Field Sales Manager

FSM Financial Services Manager Reports to RFSM - responsible for recruiting, installing and

motivating EFSs.

FSS Finance Shared Services

FTA Full Time Agent Individuals who solicit insurance for Allstate on a full time

basis, excluding RSRs, GAs and IAs.

FTA Full-Time Agent Individuals who solicit insurance for Allstate on a full time

basis, excluding RSRs, GAs and IAs.

FTE Full-time Equivalent

FUM Field Unit Manager An individual responsible for directing and coordinating

the activities of the continuing Unit in a Marketing Claim

Office having 100 or more employees.

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FUT Federal Unemployment Tax employers must pay through taxes/.

FX Foreign Exchange A private business line connecting an office telephone to a

remote Central Office exchange. For a fee, this service

provides local service from a distant (foreign) exchange.

FYC First Year Commissions

FYI For Your Information

GA Garage Liability (Line code 42) A line of insurance which covers most casualty perils

associated with the auto garage business.

GA General Agent an independent businessperson who represents only one

insurer, is in charge of a territory, and is responsible for

hiring, training, and motivating new agents

GB Gigabyte 1,073,741,824 bytes. This term is used when discussing

disk capabilities.

GDC Gross Dealer Concession A dollar amount paid to the broker/dealer when one of its

registered representatives sells a product

GDG Generation Dataset Group A type of dataset which allows multiple iterations of a file

and keeps the most current version catalogues. Usually

used on tape datasets.

GIC Guaranteed Investment Contracts GICs are similar to deferred annuities; a deposit is received

and interest is credited to the balance for an agreed period

of time. The policyholder of a GIC is typically a manager of

a pension fund or some other type of investment fund.

GID Group Identifier A value kept by UNIX to identify which user group a

process or resource belongs to.

GIS Geographic Information System

GKLL Garage Keepers' Legal Liability (Line code

43)

A line of insurance which covers perils unique to the auto

garage business.

GL General Ledger

GL General Liability (Line code 41,46,49) A line of insurance which covers most casualty perils.

GL Graphics Library A device independent graphics interface developed by

Silicon Graphics. Extensive support for 3D objects,

including shaded images.

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GLBA Gramm-Leach-Bliley Act institution privacy. It establishes a framework to protect

nonpublic personal information by financial institutions

GLDC Great Lakes Data Center

GLIC Great Lakes Innovation Center

GMT Greenwich Mean Time

GPI Gross Policies Issued The number of items, for a specific Coverage and/or Driver,

that was active as of the prior year end and subsequently

renewed during the Accident year being analyzed. GPI's

are a component of the Retention Percentage calculation.

GS Commercial Glass (Line code 47) A line of insurance which covers glass of all sorts such as

store front glass, display case glass, sign lettered glass,

etc.

GUI Graphical User Interface A user interface that uses windows, icons, mice, pull-down

or pop-up menus, visual clues and various graphical

elements to make a system easier to use. Defacto standard

in UNIX is Motif.

HBD Home Buyers Discount

HDI Help Desk Institute

HDLC High-level Data Link Control Popular ISO standard bit-oriented link layer protocol

derived from SDLC. HDLC specifies an encapsulation

method of data on synchronous serial data links.

HDS Household Data Store The Household Data Store provides a shared source of

person and high-level product information across all

channels.

HIGA Hawaii Insurance Guarantee Fund Describes the surcharge collected on most lines of

insurance in Hawaii. This state mandated fund usually

alters the tax rate by line each year it is in effect.

HIPAA Health Information Portability and

Accountability Act

Health Information Portability and Accountability Act

(HIPAA) was enacted to develop standards and

requirements for maintenance and transmission of health

information that identifies individual patients.

HLDI Highway Loss Data Institute An organization of insurance companies responsible for

collecting certain premium and loss data for a special study

of vehicle variables.

HLE High Level Estimate

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HMP Home Mortgage Protection

HO Home Office

HO Homeowners Policy

HO CIRT Home Office Critical Incident Response

Team

HOAS Home Office ALSTAR Support

HPSI HealthPlan Services, Incorporated

HR Human Resources

HR-XML Human Resources-XML Consortium

HRB HRM (Household Relationship

Management) Review Board

HRM Household Relationship Management

HRM Household Relationship Management

System

HRM provides the centralized data store for a single view

of 'person' information, which enables the sharing of

information across the enterprise.

HRM Human Resource Manager

HRMPC Household Relationship Management

Planning And Control

HRMPC positions us to respond to clients' current and

future needs in a more efficient manner while also

positioning to more effectively incorporate Trans4mation

processes and manage anticipated near term project

activity.

HRS Human Resource System

HRSC Human Resources Service Center

HRSS Human Resources Shared Services

HST Hawaiian Standard Time

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HTML HyperText Markup Language A nonproprietary methodology for creating Web pages.

HTML defines the page layout, fonts, graphic elements,

and hypertext links to other Web documents by

embedding tags (codes) within the text.

HTTP Hypertext Transfer Protocol

HW Hardware

IA Independent Agent An independent agent is a licensed insurance agent who is

appointed to sell the products of multiple, competing

insurance companies

IAA (IBM's) Insurance Application

Architecture

IACT Independent Agency Channel Technology

IACT Independent Agent Channel Technology

IAIABC International Association Of Industrial

Accident Board & Commissions

IAM Independent Agency Manager

IAU Initial Action Unit A unit consisting of T.C.H. and C.S.R.'s whose function is

to originate claim information (accident report) and to

perform subsequent activity towards the settlement of a

claim.

IAUM Initial Action Unit Manager The manager of the Initial Action Unit.

IAUS Initial Action Unit Supervisor Supervises the Initial Action Unit which comprises the

Claim Service Representative and Telephone Claim Handler

units. Responsibilities may also include supervising

Adjusters and one or more Claim Service Unit Supervisors.

IB Index Bureau An organization that collects information and statistics on

Bodily Injury and Theft Claims and develops reports for

the subscribing member insurance companies for their use

and benefit.

IBI Information Builder's Incorporated

IBM CD IBM Certified Developer

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IBM CDA IBM Certified Developer Associate

IBM CEB IBM Certified For E-Business

IBM CI IBM Certified Instructor

IBM CS IBM Certified Specialist

IBM CSSE IBM Certified Solutions/Systems Expert

IBNR Incurred But Not Reported International; Claims - a term to describe claims that have

happened but have not been reported to Allstate.

IBS Ivantage Billing System

ICC Interstate Commerce Commission Interstate Commerce Commission (ICC) federal agency that

regulates commerce across state lines. The ICC does not

oversee insurance, which is subject to regulation by the

states according to Public Law 15, McCarran-Ferguson

Act. However, insurance companies must comply with

many federal laws and regulations.

ICCP Institute For The Certification Of

Computing Professionals

ICSS Internal Customer Satisfaction Survey

ICT Internet Channel Technology

ID Identification The act of recognizing the set of characteristics by which a

thing is distinctly known.

IDA Inter/Intranet Distributed Application

IDA Interface Design Application Interface Design Application is what the acronym Ida

stands for. It comes from a project completed in 1997 in

which a prototype of the user interface of the future

Agency Desktop was built as a communication vehicle for

the Sales team.

IDCM Integrated Data Center Management The name of a tracking system which is used when a

problem is discovered.

IDDS Infrastructure Development & Database

Services

Of which Microsoft Center of Expertise is a division.

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IDLW International Date Line West

IDM Integrated Disability Management

IDMA Insurance Data Management Association IDMA is an independent nonprofit professional

association dedicated to increasing the level of

professionalism in insurance data management.

IEEE Institute Of Electrical And Electronics

Engineers

IEM Information Engineering Methodology The methodology developed by James Martin Associates

implementing information engineering principles. Views

definition of data as the first major task to insure

commonality across systems. It views system design as a

triad of data, activity and the interaction between them. It

starts with a high level abstract statement of goals and

needs and redefines these into levels of increasing detail.

IETF Internet Engineering Task Force An organization of working groups that identifies problems

and proposes technical solutions for the Internet. They

publish XML-related RFCs (Requests for Comments) and

specifications.

IFPS Individual Financial Planning Service

IFS Insurance Financial Stability After being converted to InterLink, all existing Deerbrook

business will be run through the new IFS algorithm and

assigned an IFS score similar to all new business.

The IFS algorithm is a continuous scoring model, with

scores ranging from 0 up to 999. The scores will be

grouped into nine groups. The IFS score group assigned

to a policy will be one of four underwriting criteria that

determine the Policy Rating Tier for the policy. The Policy

Rating Tier will have an applicable rating factor associated

with it, which will be used to calculate the policy premium.

IFX Interactive Financial eXchange Forum

IIA Insurance Institute Of America Insurance trade association that has extensive course

offerings for people who want to pursue an insurance

education.

IIAA Independent Insurance Agents Of America

IIB Injury Index Bureau Claims - An organization that collects information and

statistics on bodily injuries then uses that information to

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develop reports for subscribing member insurance

companies.

IIHS Insurance Institute For Highway Safety

III Insurance Information Institute

IIS Internet Information Server

ILDM Integrated Logical Data Model

ILM Integrated Lead Management A software application which has been enhanced and

incorporated into the Agency IMPACT system.

ILR Internet Loss Reporting

IM Information Management

IM Inland Marine (Line code 91) A line of insurance which covers a wide range of perils

such as cargo on trucks to fine arts.

IMG Information Management Group University As an Allstate preferred vendor for technical courseware,

IMG University hosts developer and network professional

courses, online, through the LRN.

IMP In-Market Pilot

IMP#7 In-Market Pilot #7 Formerly known as Priority Customer, Platinum, Loyalty

IMPACT Information Management Performance

And Customer Technology

IMS Information Management System A database that uses a hierarchical design to connect

related records.

IMS Integrated Marketing Strategy

IMSA Insurance Marketplace Standards

Association

The Insurance Marketplace Standards Association. A

voluntary membership organization of life insurers who

agree to follow a specific set of standards in their

advertising, sales, and service for individual life insurance

and annuity products

IO Input And Output

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IO Integration Owner Integration Owners install the software and make the LAN

and printer connections for employees. You will likely have

an assigned integration owner. If you?re not sure, ask your

supervisor. Almost every business unit at Allstate has an

integration owner (IO). There are approximately 120 to 150

total IO?s across Allstate.

Who do I contact about ?Developer Desktops??

Have you?re your local Integration Owner call the Help

Desk at 667-7777. Punch ?2,? (client/server products).

IO Internal Order

IP Interested Party Any party (other than the insured) such as a bank, finance

company or lienholder who would want to secure

information as to the coverages, claims, etc. on an

insured's policy.

IPAS Information Protection Application

Standards

IPC Information Processing Center

IPGO Information Protection Governance Officer

IPL Initial Program Load

IPL Internet Promise Line Application

IPO IMPACT Project Office

IPPGO Information Protection And Privacy

Governance Officer

The IPPGO?s responsibilities include promoting alignment

of security initiatives with business priorities and

promoting compliance with enterprise and business unit

security policies and standards. IPPGO's are responsible

for communicating security objectives within their area.

IPPS Information Protection Policies And

Standards

The overall goal of the IPPS is to protect the integrity, the

availability, and the confidentiality of Allstate information.

The manual documents the responsibilities of employees

concerning this information. The IPPS manual also states

that there are consequences if the information is not

properly

IPT Insurance Premium Tax International;

IRA Individual Retirement Account A retirement investing tool for employed individuals that

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allows an annual contribution of 100% of earned income up

to a specified maximum amount, The contribution may be

deductible from income taxes, depending on the

individual's income and their coverage by an

employer-sponsored retirement plan.

IRMS Integrated Risk Management System

IRS Internal Revenue Service

IRV Inspection Results Viewer

IS/IT Information Services/Information

Technology

ISDN Integrated Services Digital Network Refers to a standardized network architecture that is still

undergoing definition by several international standards

organizations. ISDN services will enable integration of

voice, high-speed data, image and other information

transmission on a fully digital network.

ISG Information Services Group

ISGP Information Security Governing Principles The Information Security Governing Principles (ISGP)

provides high-level security guidance for management and

technical custodians. It is the foundation for all technical

Information Security Standards. Managers and technical

custodians are required to review and comply with its

contents, as well as all other technical standards.

ISL Interest Sensitive Life

ISO Insurance Services Office A service organization which issued rates for many lines of

insurance. They no longer issue premium rates as a rating

bureau but do issue standard policy forms which must be

approved individually by each state.

ISO International Organization for

Standardization

Enterprise - An organization of national standards bodies,

established to set standards that facilitate the exchange of

goods and services and to develop cooperation in

intellectual, scientific, technological and economic activity.

ISP Information Strategy Plan A stage in the Information Engineering Methodology in

which high level business systems, technical and

information architectures are developed.

ISPF Interactive System Productivity Facility A dialog manager for interactive applications that provides

control and services to allow processing of the dialogs in

different host environments.

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ISUS Information Security User Standards The Information Security User Standards (ISUS) supports

the policy requirements in the IT Usage Policy by

providing detailed requirements for end users on how to

protect Allstate information and information assets.

IT Information Technology

ITAM Information Technology Asset

Management

ITO Indemnity Territorial Office

ITV Insurance To Value

IUA International Underwriting Association

(UK)

IVR Interactive Voice Response

IWS Intelligent Work Station

J2EE Java 2 Platform: Enterprise Edition

JAD Joint Application Development A term used to indicate a team of employees from different

departments or units whose purpose it is to discuss,

analyze and design an application or enhancement based

on the prevailing business needs of the end user.

JAS Janna Application Server Contact Management software - a leading provider of

eRelationship Management (eRM) solutions for the

financial services industry. Effective eRM enables

enterprises to synchronize customer interactions across

multiple channels, including the Internet, and to offer

personalized Web 'self-service' eBusiness solutions to

their customers.

JCL Job Control Language Specifies an environment in which a unit of work is to be

run. Commonly used in mainframe environments (IBM).

JE Journal Entry An often used accounting term which means nothing more

than formally moving dollars from one ledger to another or

from one policy to another.

JES Job Entry Subsystem

JSP Java Server Page

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JUA Joint Underwriter's Association

JUA Joint Underwriting Association A group of insurance companies who have banded

together in places like Florida and Hawaii as a loose knit

association which is akin to a facility (as in North and

South Carolina) or an assigned risk pool. This association

can charge its own rate.

JUP Joint Underwriting Plan

KB Knowledge Base

KDK Key Data Keys

KDS Key Distribution Service

KEK Key Encrypting Keys

KG Key Generation

KPA Key Process Area The CMM for software includes five maturity levels. Each

maturity level defines the key processes necessary to

operate at that level. These processes are called Key

Process Areas.

KPI Key Performance Indicator A factor within a spoke that is most representative of

performance.

KSK Key Signing Keys

LAM Life Agency Manager

LAN Local Area Network A data network located on the user's premises in which

serial transmissions is used for direct data communication

between data stations.

LASC Life Agency Support Center

LBFS Lincoln Benefit Financial Services

LBL Lincoln Benefit Life

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LCC Line Combination Code of insurance in greater detail.

LD Long Distance

LDM Logical Data Model

LDP Leadership Development Process

LDRPS Living Disaster Recovery Planning System

LE Language Environment

LEW Loss Early Warning A mechanized underwriting program that identifies high

frequency renewal customers for potential nonrenewal

activity.

LIFO Last In First Out

LIS Loss Information System

LISC Local Initiatives Support Corporation LISC works through local organizations to determine the

needs of a given community and allocate that money for

necessary neighborhood improvements.

LLC Limited Liability Company LLC is not a partnership or a corporation. It is a distinct

business entity that offers an alternative to partnerships

and corporations by combining the corporate advantages

of limited liability with the partnership advantage of

pass-through taxation.

LLP Limited Liability Partnership Investment which combines the tax benefits of a limited

partnership with the liquidity of publicly traded securities.

LMBC London Market Brokers Committee

LMS Loss Market Segment A regionally defined geographical area containing a group

of prospective and existing policyholders. In MMIN, a

LMS is comprised of existing policyholders and defined by

either ZIP Code or County boundaries. A LMS can be the

subject of analysis (an Analysis Group) or used as a

Control Group.

LOA Leave Of Absence To protect an employee's continuous service and

participation in various company benefits he/she may be

placed on a person or illness leave of absence while not

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working for the company.

LOA Life Office Association (South Africa)

LOA Lines Of Authority The list of product types that an agent is allowed to sell, as

specified on his/her license. Each state can specify its own

terminology for product types

LOE Letter Of Experience

LOMA Life Office Management Association

LOPC Lincolnshire Output Processing Center

LOU Loss Of Use

LPC Loss Payable Clause Clause on the policy document indicating another person

or lending institution has a financial interest in the insured

property.

LPF Life Persistency Formula

LRN Learning Resource Network

LRS Loss Report System A claims system designed to provide online capabilities for

the Claim field personnel.

LS Life Specialist Title for employees eligible to convert to EFS by 6/30/01

deadline.

LTD Long Term Disability A policy provision providing payment of a specified

amount of money for a disability which prevents the

insured from pursuing his normal occupation.

LTV Lifetime Value

LU Logical Unit

MAB Multi-policy Appreciation Bonus

MAC Mandatory Access Controls

MAE Mechanized Auto Estimating

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MAES Multitasking Axion Execution System

MAI Multi Access Integration This effort is a part of the new Business Model (NBM) and

consists of the integration of data across 3 customer

access points: client information centers, local agencies

and the Internet.

MAP Minimum Annual Premium

MARS Mechanized Accounting Reconciliation

System

A claim application used to assist in mechanically

reconciling loss drafts and checks. Interfaces with the

CCPS batch cycle.

MAU Multiple Access Unit

MB Megabyte One million bytes.

MBA Master Broker Agent

MBC Market Business Consultant

MCA Metadata Control Application An interface into the Repository to support

logical-to-physical mappings, physical descriptions and

physical relationships.

MCBI Multi-Channel Business Integration

MCC Marketing Control Center

MCD Manage Customer Declaration

MCD Managing Customer Dialogue

MCD Minor Civil Division A type of government unit that is the primary

governmental or administrative division of a county or

statistically equivalent entity in many states. MCDs are

identified by a variety of terms, such as township, town (in

eight states) or district.

MCDBA MS Certified Database Administrator

MCM Market Claim Manager The management employee with direct overall

responsibility for the proper operation of a district claim

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office and matters that relate to its operations within the

office's assigned territory.

MCO Market Claim Office An office that employs adjusters and support staff to

handle claims. An MCO may be specialized to handle

specific types of claims.

MCO Market Claims Office The personal lines claim office that has various and sundry

interfaces with BIIS applications. Formerly, DCO.

MCO Marketing Claim Office Claims

MCOC Market Claim Office Central The unit normally housed in the Regional Office that is

charged with the responsibility for the processing of

commercial and other specialized claims. The MCOC also

handles most HH, JJ, and ZZ looses and subrogation

activities.

MCP MS Certified Professional

MCRM Marketing And Customer Relationship

Management

MCSA MS Certified System Professional

MCSA MS Certified Systems Administrator

MCSD MS Certified Solutions Developer

MCSE MS Certified Solutions Developer

MCSE MS Certified Systems Engineer

MD Material Damage Insurance against damage to a vehicle itself. It includes

automobile comprehensive, collision, fire and theft.

Material Damage and Physical Damage are terms that are

often used interchangeably.

MDI Market Demographic Index A demographic score calculated and available on ZIPMAS

for auto, owners, renters and life lines. Each score is a

composite of several demographic factors relevant to that

particular line and is designed to represent the quality of

the demographic mix for determining market opportunity.

MDMI Marketing Delivery Major Initiatives

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MDRT Million Dollar Round Table An award for producers

MDT Management Desktop

MDT Mountain Daylight Saving Time

MEC Modified Endowment Contract

MED Medical Coverage Pays medical and hospital expenses, and the expense of

funeral services, resulting from an automobile accident,

regardless of the liability of the insured, This is a first

party coverage. For the stat of Florida, Personal Injury

Protection (PIP) data is included under Medical. Also see

Liability Limit.

MF Master File The total of all the Master Records being retained by the

System. This includes all losses to which a claim number

has been assigned that are still pending or that have been

closed within the past two years.

MIB Management Information Base A Management Information Base describes the SNMP

objects - including simple scalar and more complex

two-dimensional tables - comprising the management

interface for an application or device. Access to these MIB

objects is made possible using the internet SNMP

management protocol.

MIB Medical Information Bureau

MIGA Minnesota Insurance Guarantee Fund describes the surcharge collected on most lines of

insurance in Minnesota. This state mandated fund usually

alters the tax rate by line each year it is in effect.

MIS Management Information System The collection and manipulation of data which may result

in useful information described in various ways, shapes

and forms.

MIST Minor Impact Soft Tissue

MMA Money Market Account A savings account that offers the competitive rate of

interest (real rate) in exchange for larger than normal

deposits.

MMC Mail Room Cash

MMG Modern Marketing Guidelines Risk selection criteria which assist the agent and

underwriter in determining the initial acceptability of an

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auto new business application. Each application is

analyzed by the computer to determine if it meets the

criteria..

MMIN Market Management Information Network

MO Mobile Office Refers to hardware and software developed to support

EFSs and high-producing Exclusive Agents in life

insurance, annuity and securities sales.

MOA Marketing Operations Architecture

MOC Market Operating Committee

MODEM Modulator/Demodulator Input/output device that converts the digital computer

signals to analog signals for transmission along a

communication line and vice versa.

MOI Method Of Inspection

MOS Method Of Settlement

MOT Moment Of Truth

MOTS Moments Of Truth

MOTT Moment of Truth Task

MPC My Personal Choice

MR Major Responsibility A primary output/result of ones work or job. Limited to

the most critical aspects of ones job for the current review

period.

MRC Mortgage Relations Center

MRP Multi-Record Policy

MRR Market Reference Range

MRU Mobile Response Unit

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MSA Metropolitan Statistical Area Management and Budget for use by federal statistical

agencies. An MSA consists of one or more counties,

except in New England, where MSAs are defined in terms

of county subdivisions (primarily cities and towns).

MSF Microsoft's Solution Framework

MSM Market Support Manager

MSMQ Microsoft Message Queue Server

MSP Mortgage Security Plan

MST Mountain Standard Time

MTD Month To Date

MTS Microsoft Transaction Server

MVR Motor Vehicle Report A report requested from the State that provides past

violations information on an operator. In some states past

accident information is provided as well.

MVS Multiple Virtual Storage

MWOPC Mid West Output Center

MYD Male Young Driver A term used rating an auto policy to indicate that the

principle driver is a male under 25 years of age.

NA Not Applicable

NAIA National Association Of Independent

Adjusters

Organized to represent the interest of Independent fire and

casualty companies (i.e., companies not identified with

organizations such as National Bureau) to aid in

maintaining their right to continued independence or

operation.

NAIC National Association Of Insurance

Commissioners

An Influential group composed of the heads of all state

departments of insurance. Organization of insurance

regulators for the 50 states, the District of Columbia and

the four U.S. territories. The NAIC provides a forum for

the development of uniform policy when uniformity is

appropriate. A state regulator's primary responsibility is to

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protect the interests of insurance consumers, and the

NAIC helps regulators fulfill that obligation.

NAII National Association Of Independent

Insurers

Performs trade association functions for insurance

companies that file their rates independently.

NAILBA National Association For Independent Life

Brokerage Agencies

NAILBA National Association Of Independent Life

Brokerage Agencies

NAIR Non Allstate Inspection Request

NALU National Association Of Life Underwriters

NAMIC National Association Of Mutual Insurance

Companies

NAMIS Northbrook Accounting Management

Information System

NAPSLO National Association Of Surplus Line

Offices

NASD National Association Of Securities Dealers NASD is a self-regulatory securities industry organization

responsible for the operation and regualtion of the Nasdaq

stock market and over-the-counter markets. The NASD is

the primary regulator of SEC rules; the SEC itself i s the

super regulator. The NASD enforces the SEC rules.

NASDR NASD Regulation, Inc. An independent subsidiary of the NASD that regulates the

activities of broker/dealers in the over-the-counter industry

and The Nasdaq Stock Market. NASDR carries out its

regulatory responsibilities through education,

examinations, market surveillance, registration of securities

personnel, advertising and underwriting reviews,

disciplinary actions that violate rules, investigation of

customer complaints, and forums to resolve disputes.

NASDR also regulates the sale of mutual funds, direct

participation programs, and variable annuities.

NATB National Automobile Theft Bureau The National Automobile Theft Bureau is an Association,

sponsored and financed by insurance companies, whose

principal function is to aid in the recovery of stolen

automobiles.

NAVA National Association Of Variable

Annuities

NBC New Business Contract

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NBC New Business Control The period of time when the application is reviewed,

statistically processed and placed on the ALERT system.

NBDC Northbrook Data Center

NBM New Business Model A network of strategies and support centered around

growing exclusive agencies, leveraging state-of-the-art

technology, building customer-centric processes, and

delivering enhanced competitive pricing for valued

customer segments.

NC No Claim A report of loss for which no contract, coverage or liability

exists based on available information.

NCCI National Council On Compensation

Insurance

NCE Network Center Of Excellence

NCRF North Carolina Recoupment Fund Describes the surcharge imposed by the state of North

Carolina on all it its auto business. The rate may vary by

year.

NCSC National Claims Service Center

NCU Not Currently Used A policy number not currently being used that appears on

a terminated policy record from termination date to the time

it is eligible to be reassigned.

NDM Netview Distributive Management

NDW NOVA Data Warehouse

NESCO Northbrook Excess And Surplus Company

NFS National Financial Services LLC National Financial Services is a wholly owned subsidiary

of Fidelity Investments which provides securities

execution, clearance and information management services

to retail, institutional and correspondent clients. AFS LLC

uses NFS as a clearing firm to hold customer

funds/securities.

NFS Network File System Program developed by Sun Microsystems for mounting

remote file systems on a local system so that they appear

to be local.

NGPI New Gross Policies Issued The total number of items for which coverage was issued

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for the first time during a given time period.

NGSC National Glass Service Center

NHP Number Hand Printing A mode of OCR input in the form of hand=printed numeric

characters recognizable by the Optical Character Reader.

NIST National Institute Of Science And

Technology

Sets standards and judges compliance. Formerly, the

National Bureau of Standards.

NLA Next Logical Action

NLFN Next Logical Financial Need

NLN Next Logical Need

NLP Next Logical Product

NOA Neighborhood Office Agent

NOAA National Oceanic And Atmospheric

Adminstration

NOC Network Operations Center

NOP Next Optimal Product

NOVA Newly Optimized Version Of Alstar

NPI No Prior Insurance A term to explain that a potential insured came to Allstate

without having insurance from another company in effect.

NPP Neighborhood Partnership Program

NPV Net Present Value

NS Notary Service

NSC National Support Center

NSCC National Securities Clearing Corporation Securities clearing organization through which brokerages,

exchanges and other clearing corporations reconcile

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accounts with one another.

NSF Non-Sufficient Funds

NSO Neighborhood Sales Office

NTNI Northbrook Technology Of Northern

Ireland

NTR Number Of Times Renewed An element of the policy record which counts the number

of times a policy (or specific item) has renewed.

NVPI New Value Proposition Initiative

NWT New World Table

OA Office Automation

OASIS Organization For The Advancement Of

Structured Information Systems

OASIS Organization for Advancement of

Structured Information Systems

A consortium of companies and individuals that collects

and publishes XML specifications, DTDs and schemas.

By standardizing specifications, OASIS hopes to advance

the open interchange of documents and structured

information objects.

OASYS Office Automation System

OBEL Optional Basic Economic Loss

OCDA Oracle Certified Database Administrator

OCE Open Catalog Extension A complete set of connection parameters used by

BrioQuery to connect to a database server.

OCI Optical Character Input Those certain types of input (Numeric Hand Printing or

Typed Entry Data) that are accepted by the Optical

Character Reader.

OCI Organizational Culture Inventory

OCR Optical Character Recognition A system by which a machine can read data which has

been printed in alphabetic character or numerals.

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ODBS Object Data Base System

ODBS Operational Data Base System

ODBS Optical Dish Based System

ODE On-Line Data Entry

ODRF On-Line Documentation Request Facility

ODS Operational Data Store The Operational Data Store is a physical implementation of

the Enterprise Logical Data Model. The data it contains is

normalized and atomic level. It is implemented on an

integrated relational database. It is the repository of

information used to populate the Data Marts that support

Operational Analysis and Operational Decision Support

Systems. It is not intended to support interactive

transaction processing. It contains current or near-current

information that is very volatile. It requires the data be

refreshed no less than once a day. It will not maintain any

history or time-based information. Since its primary

purpose is to supply data to the Operational Data Marts

and it is based on a normalized logical model, it will not be

made available for general use to users of the Decision

Support System.

OEA Office Expense Allowance A quarterly adjusted reimbursement fund for a

Neighborhood Office agent that is provided by Allstate for

use in payment of office operating, clerical and telephone

expenses. It is based on production levels.

OEI Organizational Effectiveness Inventory

OEM Original Equipment Manufacturer

OFAC Office Of Foreign Assets Control

OIS On-Line Information System

OIS On-Line Inquiry System A Home Office supported database of statistical

information which can be retrieved and formatted for

purposes of analyzing financial results.

OJT On The Job Training

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OLAP On-Line Analytical Processing Using the computer to produce an analysis for

management decision, usually involving trend analysis,

drill down analysis, profiling, etc.

OLB Out Of Location Book Of Business

OLBOB Online Book Of Business

OLTP On-Line Transaction Processing The original description for all activities and systems

associated with entering data reliably into a database.

Most frequently used with reference to relational

databases, although OLTP can be used generically to

describe any transaction processing environment.

OMG Object Management Group

OO Object Oriented A generic term for programming languages that are

comparative or declarative. Also a term for the concept

where elements within programs are moveable objects.

Objects are internally self-reliant, having their own data

and code which promotes interchange and reuse.

OP Operating Personnel

OPC Output Processing Center Primary function is the distribution of mail. There are 2

OPC's. They are located in Wheeling, IL and Irving, TX.

OPM On-Line Performance Management

ORB Object Request Broker

OS Operating System

OS Operation System

OSD Open Software Description An XML-based specification designed by Microsoft and

Marimba to automate software distribution. OSD uses

unique XML tabs to describe software packages.

OSF Open Software Foundation A consortium of computer vendors, private companies,

and universities founded to provide vendor neutral

technology.

OSJ Office of Supervisory Jurisdiction Any main or branch office of an NASD member where one

or more of the following take place: order execution or

market making; pubic offerings or private placements are

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structured; customers' funds or securities are held; new

accounts are approved; customer orders are reviewed and

endorsed; advertising or sales literature for use by the

member's associated persons is approved; the activities of

associated persons at other branch offices of the member

are supervised.

OTC Other Than Collision Refers to the auto coverages such as comprehensive,

specified perils, towing, stereo and CB.

OTM Object Transaction Monitor

OTM Orientation To Management

OTM Outbound Telemarketing

OpEPS Operating Earnings Per Share

P&C Property And Casualty The company within the Allstate Insurance Company

framework responsible for conducting all Casualty related

business and employing Allstaters in the Home Office, the

ROCs and Regional Offices.

P-CCSO Property Casualty Claim Service

Organization

P-CMM People Capability Maturity Model

PAAS Premium Audit Administrative Services

PAC Payment After Closure Issuance of a draft payment of a loss or expense after the

claim or coverage has been closed.

PAL Process Asset Library PAL is a website that will provide centralized access to

current business process knowledge. It includes links to

process models, methodologies, policy statements,

guidebooks, templates and checklists.

PAM Pre-Authorized Method (EZP, PAC) - Pre-authorized check system. Also referred to

as PAM. A method of payment direction from the payer's

checking account.

PAR Performance Assessment Review

PARM Property Acquisition Risk Management

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PAS Premium Adequacy System

PBL Product Base Layer

PC Persistence Component

PC Personal Computer Computers that are being developed with more and more

power and can utilize more and more software packages sot

hat almost everything can be mechanized in some way or

another.

PC Priority Customer Formerly known as Platinum, Loyalty

PC Project Coordinator

PCB Program Communication Block A Program Specification Block contains a PCB for each

database view.

PCCSO Property Casualty Claim Service

Organization

PCM Property Claim Manager The PCM directs the activities of Market Claim Office

personnel in order to achieve the established goals of

quality, severity and expense control, and employee

development with regard to property.

PCOE Packaging Center Of Expertise An Allstate team that packages the software products that

are dropped on employees' workstations.

PCR Program Controlled Referral

PD Property Damage Coverage Insurance protection against a loss from legal liability

resulting from damage to another person's property caused

by an insured's automobile. Also see Liability Limit.

PDA Personal Digital Assistant

PDA Physical Data Architecture

PDF Personal Data Files

PDM Policy Data Mart Formerly known as the NDW Central Site.

PDS Partitioned Data Set A library. A particular type of dataset which is partitioned

08/16/2004 3:24 pm of 89





into smaller pieces called members.

PDS Performance Development Summary A form used in the Performance Appraisal process which

documents the achievement of each Major Responsibility

as well as an overall performance rating.

PDS Progress Development Summary A written performance evaluation that is prepared by an

employee's supervisor. The regularly scheduled formal

review of each employee.

PDT Pacific Daylight Saving Time

PE Physical Examination

PES Property Estimating System A mechanized property loss estimating system used by the

Claim Department.

PFLDM Preferred Future Logical Data Model

PFR Personal Financial Representative Allstate term for a licensed insurance agent who is also

licensed to sell securities products. This term includes

Exclusive Agents, Independent Agents, and Exclusive

Financial Representatives

PFRT Plan/Fund Retool

PFS Personal Financial Services

PFS-BATS Personal Financial Services - Business

Aligned Technology Strategy

PFVR Policy File Verification Required Appears on a Coverage Request when the policy file is

MK/MN or Manual and the coverage information must be

manually pulled from the policy file.

PGS Price Group Symbol An auto rating factor which establishes the original

list-price category of each car and is used along with the

age of a vehicle to determine collision and comprehensive

coverage rates.

PHR Professional In Human Resources

PI Productivity Index Measure of productivity from QSM (makers of SLIM tool)

PIA Professional Insurance Agents - National

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PIA Property Insurance Adjustment homeowners policies at renewal to maintain the proper

insurance to replacement cost value relationship.

PIF Policies In Force Policies written and recorded on the books of the carrier

which are unexpired as of a given date.

PIF Producer Information File Producer file in the Triton System (used by Deerbrook,

Encompass will use it).

PILR Property Insurance Loss Registry National system that tracks insurance statistics.

PIP Personal Injury Protecion The insurance that is designed to provide compensation

for injuries sustained by an automobile accident victim,

regardless of any negligence issue arising from the

accident.

PIT Project Implementation Team A TSS Project Coordination process component which

partners with the Business areas to coordinate all TSS

Auto and Property projects.

PITR Primary Insured Term Rider

PKI Public Key Infrastructure A network architecture with a set of technologies

inter-operating according to established standards and

policies to enable the issue, use and terminate of digital

certificates.

PLC Personal Lines Claims

PLUS Personal Lines Underwriting System

PM Performance Management

PM Project Management

PM Project Manager

PMC Polaris Money Control

PMF Project Metrics Form

PMI Project Management Institute

PML Program Management Leadership

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PMMS Property Market Management System The Underwriting scoring system for property. Sixteen

factors on Homeowners business and ten factors on

renter's business are scored to determine the raw score and

decile of that specific policy. The raw score is stored on

the property data collection tape and both raw score and

decile are displayed on the galaxy plus referral screens,

visual prints and the customer information visual formats.

PMO Project Management Office The area level organization within APT responsible for:

disseminating standard processes, practices, and templates

that are maintained in the APT-PMO; consolidating project

reporting for their area; submitting required project

information to the APT-PMO; providing guidance and

assistance on project activities.

PMP Project Management Plan

PMP Project Management Professional

PMRE Predictive Model Research Environment

PMSE Predictive Modeling Scoring Environment

PMSE Protection Marketing Scoring Environment

POC Proof Of Concept

POC Proportion Of Coverage A measure of an auto coverage in force per PIF (BOM). It

identifies the percentage of auto PIF which carries a given

coverage.

POM Primary Options Menu

PONC Price Of Non-Conformance

PORS Post Office Receipt Secured A document used when mailing cancellation notices to

ensure the post office receives (for delivery) all of the

notices Allstate gives them to send. Often used to show

proof of mailing as of a certain date when an insured ay

challenge Allstate's refusal to pay a loss after being

terminated.

POSIS Point Of Sales Information System POSIS takes business data gathered on agency insurance

transactions and measures critical categories.

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PP&C Personal Property & Casualty Allstate's business, that is, personal lines business.

PPA Private Passenger Auto The most common automobile insurance policy sold by

Allstate providing protection against liability and personal

loss arising from the use of a privately owned and

operated automobile.

PPE Post Production Evaluation

PPI Property Protection Insurance Offered as a No Fault coverage in a few states, Property

Protection Insurance varies according to law. Generally,

this coverage offers in Division I, a limited property

damage liability coverage for damage to the property of

others.

PPRCE Personal Property Replacement Cost

Estimator

PPSC Pension And Profit Sharing Center

PPV Private Passenger Vehicle

PPfA Product Profile For Annuities

PQB Pre-Qualifying Business

PQI Property Quality Index Identifies the profit potential of homeowners applications.

The higher the PQI, the higher the risk.

PQP Project Quality Plan Element of each project plan that spells out what each

project will do to ensure and measure quality. Initial PQP

will lay out what VPD's and VPF's will be executed for each

project, when and by whom.

PR Police Report

PRB Premium Review Board

PRC Problem Resolution Center

PRCOE Process Center Of Expertise

PRISM Project Repository And Information

System For Management

To establish a central platform and repository for all APT

project activity, and also to provide Protection Technology

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executives with summarized at-a-glance dashboard

readouts on business alignment of all Protection work and

related project metrics.

PRO Preferred Repair Option

PRO Priority Repair Option

PS Performance Standard A specific measure of success and indicator of

performance for each Major Responsibility. It may

measure either results (what is done) or behaviors (how it

is done), In either case, Performance Standards should be

specific, measurable and observable.

PSA Premier Service Agent

PSB Program Specification Block Describes the logical view of one or more databases to an

application program.

PST Pacific Standard Time

PT Part Time

PTD Permanent Total Disability Total disability which is presumed to be permanent in

character. Frequently, total disability is presumed to be

permanent (for the purpose of beginning benefits) if it has

persisted for a period of six months.

PTE Pending Termination Endorsement

PTO Paid Time Off

PU Physical Unit

PUDWL Paid-Up Deferred Whole Life

PUM Property Unit Manager The manager of the Property Unit.

PUP Personal Umbrella Policy Line 38, Covers excess liability above and beyond

limitations on other policy lines.

PUWL Paid-Up Whole Life

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PV Present Value

PWA Project Web Access

PWB Project Workbench

PWS Property Workflow System

QA Quality Assurance

QAE Qualified Annual Earnings

QC Qualifying Commissions

QC Quality Control The function of quality checking a project or system

inquiry before transmitting the software components to the

production system. Used almost interchangeably with the

term acceptance testing.

QCP Quality Control Plan

QCR Quality Control Representative

QES Quality Education System

QIP Quality Improvement Process

QIT Quality Improvement Team

QLMS Quality Leadership Measurement System

QLMS Quarterly Leadership Measurement System

QNB Quote New Business Formerly known as MAI. Quote new business states are

states in which Allstate supports online insurance quoting.

Non-QNB states are states in which Allstate does not

support online insurance quoting.

R/S Recorded Statement

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RA Registration Authority

RAA Reinsurance Association Of America

RAC Resource Allocation Committee

RACF Restricted Access Control Facility An IBM product that is a security control measure. Mainly

seen on processors in Northbrook.

RACI Responsible Accountable Consulted

Informed

The RACI Chart maps out different accountabilities, tasks

and activities between current Workforce Leaders and

immediate managers. It also identifies who needs to be

informed. The RACI chart is also referenced in the BCI

toolkit and is a standard project management tool.

RAD Rapid Application Development

RADAR Retention And Defection After Rates Monthly reports of renewal rations for each state of

interest, for lines 10 and 70 (and 19 if requested). These

reports will include renewal ratios in advance of the rate

change, so that there is a baseline for comparison. Will

break out by risk categories post rate-change and (to the

extent possible) pre rate-change.

RBC Royal Bank Of Canada

RCC Region Commercial Centers

RDBMS Relational Database Management System Allows relationships between data items to be explicitly

specified and equally accessible.

RDF Resource Description Framework A model for describing and interchanging metadata. It

allows a Web site to describe its dynamic (user-created)

content without having to store static pages that contain

that content.

RDP Rotational Development Program A program whereby an employee rotates through several

departments to learn their functions. The duration of the

rotation varies by employee.

RDS Retention Data Set

RFC Request For Comments A document used by the IETF to describe the

specifications for a recommended technology.

RFE Request For Estimate

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RFP Request For Proposal

RFQ Request For Quote Designed for prospects who are not solicited or

pre-qualified.

RFSM Regional Financial Services Manager Reports to President of LBL Broker/Dealer for supervisory

purposes with a dotted line relationship to FVPs -

responsible for life, annuity and securities production and

supervision; FSMs report to this person.

RGPI Renewal Gross Policies Issued The number of items for which coverage was renewed

during a given time period.

RIM Records & Information Management The systematic management of all records, regardless of

media, from their creation or receipt, through their

processing, distribution, organization, storage, retrieval to

their disposition, and/or retention as necessary.

Information flows through the organization in the form of

paper and electronic records, such as word processing

documents, spreadsheets, e-mail, graphical images, voice

and data transmissions, and the input to and output from

midrange and mainframe applications. Information can be

stored on a variety of storage media, such as paper,

microfilm, microfiche, diskette, optical disk, CD-ROM,

videotape, and mass disk storage and tape cartridge or reel.

RIMS Risk & Insurance Management Society

RLC Response Line Center

RM Requirements Management

RM Risk Management

RMBC Risk Management Business Center

RMD Regional Marketing Director

RMI Risk Management Implementation

RMS Risk Management Systems

RMTS Risk Management Technology Services

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RMW Risk Management Workstation

RO Regional Office Allstate has divided the United States and Canada into

territories. The Regional Office is the main office that

services the Allstate policyholders within its territory.

ROC Regional Operating Center

ROC Regional Operations Center Responsible for servicing the Allstate agents.

ROE Return On Equity The annual percentage of a company's net income for the

year divided by the average equity at the beginning and

end of the year. In other words, net income divided by

beginning and end average capital.

ROI Return On Investment Earnings divided by funds invested equals percent return

on investment.

ROM Record Of Mailing A record is made of an Allstate mailing to a customer and

archived for retrieval through the Record Center.

RPC Remote Procedure Calls Allows distributed applications to communicate between

modules on different systems.

RPIF Renewal Policies In Force Policy items for which coverage was previously issued and

are being extended for another policy period.

RPR Relative Performance Review

RPU Reduced Paid-Up Insurance

RQAM Manual Entry Cash Transactions

RR Referral Resources

RR Registered Representative Individual who is licensed to sell securities and has the

legal power of an agent, having passed a Series 6 or 7

examination. Usually works for a brokerage licensed by the

SEC, NYSE, and NASD. When Allstate Agents (PFR's) sell

securities they are not acting as insurance agents, they are

acting as RR's. Only individuals or broker/dealers can be

Registered Representatives. Whan an RR sells a VA or

VUL policy it is considered a trade. When an insurance

agent sells the same product offering, it is considered a

'submission of an application'.

RSC Regional Service Center

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RSW Rapid Solution Workshop

RTB Run The Business

RTC Reason To Call

RTC Reason To Contact

RTD Received To Date

RUM Regional Underwriting Manager

RUP Rational Unified Process Use is only allowed for evaluation purposes, for a specified

area and/or users within the specified time frame.

RV Recreational Vehicle

RVP Regional Vice President The individual to whom the Controller, Human Resource

Manager, Underwriting Manager and TAMs within the

Regional Office report and who in turn reports to the TVP.

RVW Riverwalk

S/S Signed Statement

SA Same As Applicant

SA Server Activity

SAI Service Action Item

SAN Storage Area Network

SAR Summary Annual Report

SAR Sysout Archival And Retrieval

SAR System Archival Retrieval An online facility utilized via TSO on the mainframe where

reports, lists, deallocations, etc. can be viewed online up to

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15 days after they are created.

SAS Standardized Aures Score The average Standardized Aures Score for a Driver or the

Total Book. This Analysis Factor is only used in the new

Business Quality Spoke.

SAS Statistical Analysis System A computer language from SAS Institute out of North

Carolina that processes data, generates reports and

probably most importantly, performs statistical analysis of

that data.

SAX Simple API for XML

SB Surety Bond (Line code 34) A line of business which covers such things as

performance bonds, etc.

SBA Small Business Administration A government agency that provides financial and

management assistance and other services to small

business concerns.

SBI Server-Based Image

SC Server Component

SCIP Senior Customer Insurance Professionals

SCM Software Configuration Management Establish and maintain the integrity of the products of the

software project throughout the project's software life

cycle.

SCNA Sun Certified Network Administrator

SCPR Sales Core Process Redesign

SCSA Sun Certified System Administrator

SCT System Change Transmittal

SDD Service Development And Delivery

SDLC Software Development Life Cycle A standard software life cycle that describes activities,

roles and responsibilities relating to the following phases -

planning, requirements definition, design, coding, testing,

deployment, and ongoing maintenance and enhancement.

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SDLC System Development Life Cycle

SDM Static Data Management Enterprise Data Management; Claims

SDM Service Delivery Management

SDP Software Development Process A 42 step process used in the life cycle of a project to

ensure quality. Depending on the size of the project,

various steps are omitted.

SDSF System Display And Search Facility An IBM utility used to obtain real-time information about

jobs and resources in an MVS/JES2 system. Also called

Spool Display and Search Facility.

SE Software Engineering

SE-CMM Systems Engineering Capability Maturity

Model

SEC Securities And Exchange Commission The SEC is the federal regulatory agency which is

authorized to laws and rules that govern the securities

industry in the United States.

SEI Software Engineering Institute

SEII Securities Education Institute, Inc Provider of software used to manage compliance to

licensing and continuing Education requirements for

broker/dealers and their registered representatives. SEII

maintains a database of licensing and continuing

education data for AFS LLC registered representatives.

SEP Simplified Education System

SEPG Software Engineering Process Group

SEQA Software Engineer Quality Advocate A full-time role at the Area level that is responsible for

gathering micro level measurements and reporting the data

to the department measurement coordinator on a monthly

basis, coordinating area level audit follow-ups, ensuring

compliance with standards and assisting in all process

improvements and implementations.

SGA Super General Agent

SGML Standard Generalized Mark-up Language

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SIN Social Insurance Number (Canada)

SIU Special Investigation Unit

SIU Special Investigative Unit

SLA Secure Level Agreement

SLA Service Level Agreement Agreement between a customer and a client depicting

agreed upon services.

SLIM Software Lifecycle Management The software project-planning tool for Windows. An

estimating model based on data from over 6000 projects, it

is used to estimate the time, effort and costs required to

satisfy a given set of software requirements and determine

the best strategy for designing and implementing your

software project.

SLIQ Streamlined Integrated Quoting

SLT Senior Leadership Team

SMART Sales Management Analysis And

Reporting Tool

A component of the Enterprise Data Warehouse

developed to provide decision support capability and

real-time access to sales information.

SMC Strategic Management Committee

SME Subject Matter Expert

SMF System Management Facility

SMIC Sales Management Incentive

Compensation

(Growth Through Effective Management) - The name for

the incentive compensation (bonus) system available to

AMs, TEMs, and TAMs in Sales.

SMIL Synchronized Multimedia Integration

Language

A language designed to integrate multimedia objects into a

synchronized presentation.

SMOI Strategic Method Of Inspection

SMP Special Multi-Peril (Line code 45) A line of business no longer in effect as it has been

replaced by the BPP. This was a more primitive version of

the BPP and was last issued in Mississippi and North

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Carolina.

SMS Skills Management System

SMS Storage Management System

SMS Systems Management Server

SMS-R Skills Management System-Rewrite

SMSR Skill Management System Rewrite

SMT Senior Management Team

SNDM Sears Network Data Manager A Sears program offering which facilitates the exchange of

data between host computers.

SOA Service Oriented Architecture

SOAP Simple Object Access Protocol

SOW Statement Of Work

SPCP Systems Performance & Capacity Planning

SPD Summary Plan Description

SPDA Single Premium Deferred Annuity

SPHR Senior Professional In Human Resources

SPI Software Process Improvement

SPIA Single Premium Immediate Annuity

SPOE Single Point Of Entry

SPOM Single Point Of Monitoring

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SPP Scheduled Personal Property A rider available on homeowners policies which provides

coverage to specified, appraised personal property such as

jewelry, artwork, or other items not covered or only

partially covered under the regular homeowners policy.

SPP Software Project Planning Establish reasonable plans for perfomring software

engineering and for managing the software project.

SPTO Software Project Tracking And Oversight Provide adequate visibility into actual progress so that

management can take effective actions when the software

project's performance deviates significantly from the

software plans.

SPUFI SQL Processor Using File Input

SQA Software Quality Assurance Provide management with appropriate visibility into the

process being used by the project and of the system being

built.

SQA COE Software Quality Assurance Center Of

Excellence

Responsible for stewardship of SQA processes, and the

function of performing independent verification of defined

processes on projects.

SQC Software Quality Control

SQC COE Software Quality Control Center Of

Excellence

SQL Structured Query Language A very popular and universal language used for relational

database access, updating, etc.

SRM Software Requirements Management Establish a common understanding between the customer

and the software project team of the customer's

requirements that will be addressed by the software

project.

SRM Strategic Risk Management

SRO Self Regulatory Agency Nongovernment organizations that have statutory

responsibility to regulate their own members such as the

NYSE, AMEX, and NASD.

SRRTF Special Records Retention Task Force Individuals with a solid background in information - both

paper and electronic - owned by, or in the custody of, their

Business Unit or Shared Service, and a solid background in

the information systems used to house that electronic

information.

SS Support Staff

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SSM Software Subcontract Management Select qualified software subcontractors and manage them

effectively. A subcontractor, as defined in the CMM, is an

external agent responsible for developing and managing

one or more well-defined software products.

SSN Social Security Number (US)

SSP Sales & Service Processing Connected to the ALSTAR system, provides for enhanced

customer service.

STARS Small Towns And Rural Strategy This project addresses the market that lies between rural

markets and cities. It has designed a property product for

this market.

STS Share-Point Team Services

SW Software

SWDC South West Data Center

SWOPC South West Output Processing Center

SWOPC Southwest Output Center

TA Technology Architect

TACF Transmission Of Alstar Code And Files

TAG Technical Architecture Group

TAM Territorial Agency Manager

TAMP Training Activity Measurement Process

TAMRA Tax And Miscellaneous Revenue Act

TAMRA Technical And Miscellaneous Revenue

Act Type

TAMRA classifies life insurance policies for which the

premiums paid exceed the modified endowment premium

limitation and are subject to special rules.

TAP Truckers Auto Policy A type of auto policy as designated by ISO for use mainly

by long haul trucking firms.

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TAT Temporary Agent Transfer fast track process for setting up an existing experienced

registered rep who signs an agreement to sell Allstate

securities product.

TBD To Be Determined

TBOP Texas Business Owners Policy A line of insurance issued only in Texas. Basically, this is

the Texas version of the BOP.

TCH Telephone Claim Handling Adjuster Personnel who investigate and settle bodily injury claims

and property damage claims by phone.

TCI Transmittal Component Inventory Complete inventory of all components transmitted to

production.

TCM Territorial Claim Manager

TCPP Texas Comprehensive Package Policy A policy which covers a variety of perils and is issued only

in Texas. Basically, this is the Texas version of the BPP

policy.

TDAN The Data Administration Newsletter

TDOC Trailing Document Trailing documents are inserted into the mailing of a policy

but are not attached to the policy DEC information. Usually

the documents are to be returned to Allstate for legal or

regulatory requirements.

TDWI The Data Warehousing Institute

TEFRA Tax Equity Fiscal Responsibility Act

TEM Territorial Education Manager

TIB Theft Insurance Bureau National system that tracks insurance statistics.

TIC Territory Internal Control Manager

TIDE Triennial Independent Director Evaluation

TIM Technical Integration Manager

TIN Taxpayer Identification Number Generic term for: SSN - Social Security Number (US), EIN -

Employer Identification Number (US), or SIN - Social

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Insurance Number (Canada).

For non-employee agencies Allstate stores one TIN for the

business.

TM Territory Manager

TMC Traffic Management Center

TMP Texas Multi-Peril A line of business issued only in Texas. This was the

Texas version of the BPP prior to September of 1987.

TMS Tape Management System Maintains retention information on tape data sets.

TMU Traffic Management Unit

TNG The Next Generation

TOR Terminal Owning Region

TP Transaction Processing

TPA Third Party Administrators

TRA Tax Reform Act

TRF Travel Request Form Carbonized forms the attendee completes and sends to the

Central Travel Agency for travel arrangements to and from

an award trip.

TS Time Stamp

TSA Tax Sheltered Annuity

TSM Territory Sales Manager

TSO Territorial Sales Office

TSO Time Sharing Option

TSS Technical Shared Services

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TSS Top Secret Security

TSSFS Technical Shared Services/Field Support

TUM Territorial Underwriting Manager A manager to whom typically several district underwriters

report and who in turn reports to an Underwriting Division

Manager or Underwriting Manager.

TVAGL Teleview At Great Lakes

UA Universal Application Various Tenfold technologies/tools are used within the

InterLink application. Allstate will incorporate TenFold's

Universal Application (UA) platform into our Solutions

Center. TenFold's Universal Application platform is a new

paradigm for building complex applications for large

organizations in a much more expedient manner than

previously possible.

UCAP Underwriting Claim Audit Program A management tool used to isolate a group of policies

(based on selected parameters) for purposes of claim

analysis.

UCE Unsolicited Commercial Email

UCM Unit Claims Manager A manager to whom approximately 10 Claim adjusters

report and who in turn reports to the MCM.

UCP Universal Claim Processing Ability to service a claim regardless of where the policy

resides. Example: An Illinois policyholder has an accident

in Florida. The claim can be serviced in Florida through the

use of UCP.

UCT Universal Code Translation

UD Update Distribution

UDDI Universal, Description, Discovery And

Integration

UEL Umbrella Excess Liability (Line code 53) A line of insurance which provides liability coverage

above and beyond the base amount provided by an auto

and general liability policy.

UI User Interface

UIM Underinsured Motorist

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UL Universal Life Universal Life Insurance (or Flexible premium): A life

insurance policy designed as a permanent policy, but

different from traditional policies in that it allows the

policy owner to vary the amount and timing of premium

payments (subject to satisfying policy premium minimums

to maintain the policy), plus increase or decrease the death

benefit (subject to underwriting for an increase). Cash

values accumulate based on premium payments. Monthly

deductions are subtracted from this fund for expenses and

cost of insurance. Interest is then added to this fund. In

some cases the interest rates to be credited are declared by

the company and vary from time to time.

ULP Universal Life Premiere

UM Uninsured Motorist Pays the policyholder and passengers in their car or losses

sustained by reason of bodily Injury, sickness, disease or

death caused by the owner or operator of an uninsured

automobile or a 'hit-and-run' driver. Stacked UM is

available in the state of Florida but it on not broken out

separately in MMIN.

UML Unified Modeling Language

UNCEFACT United Nations Center For Trade

Facilitation And Electronic Business

UOP University Of Phoenix Online

UPO University Of Phoenix Online

URI Uniform Resource Identifier The addessing technology by which URLKs (Uniform

Resource Locators) are created. Technically, http:// and

ftp:// are specific subsets of a URI.

URL Uniform Resource Locator A complete description of an item, containing the location

of the item that you want to retrieve within the Intranet /

Internet. The following example is the URL that takes

users to the SMART home page:

http:\\001-howeb15-s/ibi_htm/sales/160_1.htm.

URL Universal Reference Locator

URS Universal Rating System

USPS United States Postal Service

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UT Universal Term

UT Universal Time

UTC Universal Time Coordinated

UTI Unable To Issue An application which cannot be processed and issued due

to missing information. Normally contact will be made with

the agent or insured to obtain the needed information.

VA Variable Annuity A variable annuity is a type of financial services product

which combines the standard features of most annuities

with investment choice.

VF Vendor Feedback

VI Visual Inquiry

VIN Vehicle Identification Number That number, unique to every vehicle, that describes the

vehicle for purposes of identification. The VIN, when

properly decoded, provides a true description of the

vehicle to which it was assigned.

VMF Vendor Master File The Vendor Master File is an alphabetical listing of all

vendors.

VP Visual Print The card code which indicates that the print-out 80

characters

VPD Validate Process Deliverables Sub-process invoked to validate specific process

deliverables against standards. Examples include code

inspections and design walkthroughs

VPF Verify Processes Are Folllowed Sub-process invoked to verify that processes are being

followed according to standards. An example would be

configuration management audit.

VRML Visual Reality Modeling Language A standard text based language for creating interactive

3-Dimensional objects for delivery across the Internet.

VRS Voice Response System Telephone answering system used by the Human

Resource Service Center to give Allstate employees quick

and easy access to their benefit and payroll information.

VRU Voice Response Unit

VSAM Virtual Storage Access Method Access Method Of Os/Vs for use with direct-access

storage (need to use access without services.)

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VSI Vendor's Single Interest

VSS Visual SourceSafe

VTAM Virtual Telecommunications Access

Method

IBM networking application for printers, terminals and host

computer applications.

VUL Variable Universal Life The Consultant Variable Universal Life (VUL) product

meets the need for increased life insurance with a flexible

decreasing cash value and income replacement protection.

It also creates a solid investment portfolio for retirement.

The VUL sells itself because the customer can ?see the

money? in the policy? (i.e., entire investment portfolio and

percentage mix of investment products selected are easy to

see).

W3C World Wide Web Consortium

WAN Wide Area Network

WBST Web Based Scrubbing Tool

WC Waiver Of Charges

WC Workers Compensation (Line code 57, 58,

98)

A line of insurance which covers injury to workers,

regardless of fault, at the workplace. Most states require

this coverage for almost all businesses of 3 or more

employees. However, some states issue their own WC

exclusively in their states (monopolistic) while other state

compete with insurance companies and sell WC policies in

their states.

WCIO Workers Compensation Insurance

Organization

WFMS Work Force Management System

WIP Work In Progress

WLM Work Load Manager

WOS Waiver Of Subrogation

WP Waiver Of Premium

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WRP Willow Road Plaza

WSDL Web Service Description Language

WSP Written Supervisory Procedures Sets forth the supervisory system established by the

member, and shall include the titles, registration status and

locations of the required supervisory personnel and the

responsibilities of each supervisory person as these relate

to the types of business engaged in, applicable securities

laws and regulations.

WSR Web Service Request

WTS Windows Terminal Services

XBRL Extensible Business Reporting Langauge

XHTML Definition of HTML 4.01 in XML

XLINK XML Linking Language

XLINK XML Path Language

XMI Extensible Metadata Interchange

XML Extensible Markup Language A data format for structured document interchange that is

more flexible than HTML. While HTML's tags are

predefined, XML allows tags to be defined by the

developer of the page. Thus, XML-defined Web pages

can function like database records.

XMOP Extensible Markup Language Metadata

Object Persistence

A set of components that allows the interoperation

between object technologies such as Java, Microsoft

COM, and CORBA. This means that objects can be

transported between different object systems (COM and

Java) and different Java VMs (Microsoft's and Sun's).

XP eXtreme Programming Use is only allowed for evaluation purposes, for a specified

area and/or users within the specified time frame.

XPATH XML Path Language

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XSL Extensible Style Language presentation and appearance of an XML document.

XSLT XSL Transformations

YTD Year-To-Date The cumulative results of a given factor from January 1

through the most current period for which information is

available.

cc Carbon Copy

eEG7 Western European EDIFACT Insurance

Group

ePMO Enterprise Program Management Office

ePMO Enterprise-Wide Program Management

Office

Number of Acronyms: 1,341

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