All Stars! team

Bob Turner’s Team

“The difference between ordinary and extra ordinary is that little extra…………..”

What is “All What is “All Stars!”Stars!”

It is a discipline Mcdonalds team, which is It is a discipline Mcdonalds team, which is always ready to play very important role in always ready to play very important role in any dodgy situations with responsibility.any dodgy situations with responsibility.

It solves most of the current problems or It solves most of the current problems or oncoming problems very easily.oncoming problems very easily.

Such as, S.O.R, F.O.R, Mystery Shops, Such as, S.O.R, F.O.R, Mystery Shops, labors, increasing store grades, sales and labors, increasing store grades, sales and QSCV.QSCV.

• What is requirements to be part of “All Stars!” team?

• 1. hard working.• 2. responsibility.• 3. punctuality.• 4. must know all three stations.• 5. respect.

Structure of “All Stars!”

One Leader.

Two or three Co-leaders.

Every Co-leader has three Members.

How you can be “All How you can be “All Stars” leader?Stars” leader?

Must have people skills.Must have people skills. Must completed BSM & Serve Must completed BSM & Serve

Safe.Safe. Communication.Communication. Creativity.Creativity. Well known with all procedures Well known with all procedures

and QSC & V.and QSC & V.

About Co-leaderAbout Co-leader

Creativity.Creativity.

Hard working. Hard working.

Well known with all procedures and Well known with all procedures and QSC & V.QSC & V.

Intention of “All Stars!”Intention of “All Stars!”

Help any hard situations of Mcdonalds.Help any hard situations of Mcdonalds. Make all members same as manager Make all members same as manager

by training. Cost almost nothing. by training. Cost almost nothing. All Stars member will be able to All Stars member will be able to

participate to take BSM test without participate to take BSM test without taking any class.taking any class.

They will be well trained in their store They will be well trained in their store within 6 or 12 months circulation.within 6 or 12 months circulation.

Intention of “All Stars!”Intention of “All Stars!”

It helps store improvement to have It helps store improvement to have extra experience crew members.extra experience crew members.

It can be look like a zone It can be look like a zone management but it does very management but it does very different way with certain codes.different way with certain codes.

It does very details for store.It does very details for store.

All Stars! Operations Improvement All Stars! Operations Improvement Process.Process.

our store current mystery shop our store current mystery shop

averageaverage Shepherdstown- 85.42 Shepherdstown- 85.42

Highest score for this year-Highest score for this year-95.50(aug’06)95.50(aug’06)

Lowest score for this year- Lowest score for this year- 74.55(april’06)74.55(april’06)

Our goal is 85.42%~~>87.28%Our goal is 85.42%~~>87.28%

ASOIPASOIP

2006 summary2006 summary

All Stars! Operations ReviewAll Stars! Operations Review ASORASOR

Code :- Code :-

CommentsComments A :-A :- B :-B :- C :-C :- D :-D :- E :-E :- F :-F :- G :-G :- H :-H :-

What is rules & What is rules & regulations?regulations?

• Leader must call meeting every after two Leader must call meeting every after two weeks.weeks.

• Leader must set goal for every two weeks. Leader must set goal for every two weeks. • Leader must chose 6 or 12 months plan.Leader must chose 6 or 12 months plan.• For 6 – months plan, “All Stars” member For 6 – months plan, “All Stars” member

only can miss two meeting. More than two only can miss two meeting. More than two absence from meeting is automatic absence from meeting is automatic termination from team.termination from team.

• For 12- months plan, no more than 5 days.For 12- months plan, no more than 5 days.

What is rules & regulations?

Every members has certain code( a, b,c…)

Leader and Co-leaders design a store map and set code.

Code changes every two weeks during the meeting by lottery.

Every members has to finish their code at least two times a week.

What is rules & regulations?

Members do not have to finish their code scheduled times. They will be allowed to come any times of the day ( only for 2-hours) and finish their code.When members get codes, leader must explain about their code work.Leader must graded and rewarded members (every months).

What is rules & regulations?

Co-leaders must observe about their own members and make sure code finish successfully.

Every members make a hand note ( what they finished) and give it to co-leaders.

Leader may chose to make two weekly newspaper and it contains members expresions, goals and destiny plan.