all rights reserved 2013 - scopserv · all rights reserved 2013 scopserv international inc....

All rights reserved 2013

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ScopServ International Inc.

• Founded in 2004, ScopServ International Inc., is a Canadian company that has become a

market leader in the industry of IP telephony solutions development and VoIP.

• A team of expert-programmers, always on the look-out for new solutions, which are quickly

tested and integrated into ScopServ products.

• To better serve its world-wide clients, ScopServ relies upon a reliable network of qualified

resellers and distributors. The company has also established several ScopServ Certified

support and training Centers (SCC) in order to ensure the keeping of its highest standards.

A satisfied clientele: a guarantee for success

ScopServ International VoIP solutions are renowned as reliable and economically

advantageous alternatives, to traditional legacy telephony services. The ScopTEL IP PBX

integrated system provides one of the most stable and rich environments available on the

market. We are proud to serve our clients with transparency, reliability and adaptability. We

take pride in having developed excellent relationships with our loyal clients, as well as in the

good reputation we have earned over the years.


The ScopTEL applications suite is ScopServ’s flagship Unified

Communications and Telephony platform. It is built to meet the extensive

demands of Enterprise customers but affordable enough for SOHO, and

SMB customers with licensing starting at 5 users and expandable to 1000’s

of users per system.

The ScopTEL Graphical User Interface manages Asterisk, phone users, the ScopServ integrated

firewall, Session Border Controller, DHCP server, DNS Server, Call Center and Call Detail Recordings,

e911 solution, eDiscovery solution, Fax Server, endpoint Automatic Provisioning System, Unified

Voicemail, Text Messaging, and other business critical applications.

What our customer’s say:

The company that has us so excited produces ScopTEL a fully formed iPBX telephony solution. We

were introduced to this solution quite accidentally, but after working with this solution, we now see it as

among the best implementations of Asterisk in the market today. The solution offers a fully featured iPBX

with all of the bells and whistles. The GUI interface is an amazing step forward in the state of the art and

includes most of the functionality that others might obtain through third party add-on.

A Canadian based company has been making significant advancements in the Enterprise market on a

global basis, with a stellar product that far exceeds the offerings of other popular Asterisk distributions.

This company has to be the best kept secret in the industry and we are overwhelmed at the scope of

their accomplishment and the depth of their feature set.

http://www.blog.drvoip.com/shoretel-sip-trunks-meet-the-scopserv/


ScopTEL is a software solution so you can choose your own deployment

strategy:

ScopServ provides a bootable image which installs the CentOS5 Operating

System, and ScopTEL software on any x86 64 bit architecture. Installation

is a snap and only takes a few minutes.

• Purchase a hardware software bundle

• Purchase a software license for the number of users on the network and bring your own

hardware

• Purchase a software license for the number of users and install in a Virtual Machine

Container

• ACD queues and agents are included at no additional cost

• Call Detail Reporting and Contact Center Reporting is included at no additional cost

• Call Recording solutions are included at no additional cost

• Conference Bridging is included at no additional cost

• Fax Server software is bundled at no additional cost

• Development API’s for third party integration are included at no additional cost

• Presence Server is included at no additional cost

• Concurrent SIP channels are included at no additional cost


ScopTEL is based on open standards:

•Choose which Phone hardware partner you want to support including:

Aastra, Polycom, Yealink (IOT Certified), Snom, Cisco/Sipura,

Grandstream, Panasonic, etc…

•Choose PSTN cards available from Digium or Sangoma or use external

Gateways, or a combination of both

•Choose which PSTN Gateway hardware partner you want to support

including: Grandstream, Sangoma/Vegastream, Patton, Mediatrix,

Quintum, Audiocodes, Cisco, etc…

•G729 hardware transcoding solutions are available

•All Configurations are Web based (Point and Click)


Customers

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BUNDLED FEATURES

• Desktop Messaging

• Call recording

• Click to call

• Outlook Integration

• Video Calling

• Fax Server

• Easy Provisioning

• Paging over phones

• Multicast Paging

• Paging over Public Address

• Scheduled Paging Announcements (for lock down announcements, fire drills,

emergencies, employee time clocks, etc…)

• Multiple Parking Lots per tenant

• Ringing Services (Night Services)

• Easy Integration using free development API’s

• Fixed Mobile Convergence


BUNDLED FEATURES

• Multiple Music On Hold sources • Hot Desk • Unlimited Schedules and automatic Holiday Scheduling • Unlimited Auto Attendants • Multi-Lingual • Find-Me, Follow-Me • Conference Bridging • Contact Center • Skills Based Routing • Professional Call Reporting systems for CDR and Contact Center • LDAP and Active Directory Support • Full redundancy • Full VoIP Support • TDM Support • POTS Support • Softphone Support • Interop with Microsoft Lync


THE CHALLENGE FOR CUSTOMERS

• Huge support costs

• Lost Revenues because callers cannot reach resources

• Expensive Moves Adds Changes

• Service outages and downtime

• End Of Life Systems, Discontinued Products, Dead Vendors

• Expensive support contracts

• Expensive system upgrades to get support

• Most traditional phone systems cannot integrate with Information

Systems

• Dependence on your phone company

• Complex portfolios, hard to sell and hard to configure, and hard to

position

• Mobility and Wireless options for users

• Managing the customer experience using your telephony system tools

• Security from hackers and phone scammers


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THE SCOPSERV SOLUTION

• ScopServ consolidates multiple systems into an easily managed platform

• Seamless integration with existing Information Systems and CRM

applications with free and easy API’s

• Lowest costs for Moves Adds Changes

• Scalable from 5 to 1000’s of Extensions

• FULL end user MOBILITY (SIP DECT, Fixed Mobile Convergence)

• Simple licensing model

• Increased customer contact and satisfaction

• Built in reporting system keeps performance records so customer

satisfaction can be tracked

• Contact Center puts customers into direct contact with the correct

associate no matter where the employee is working

• Contact Center extends the amount of time a customer will wait before

abandoning a sale, and provides tools to manage employees

• Multiple layers of Robust Security


BEFORE


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AFTER


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Integration with Legacy Systems

• ScopTEL can integrate with Legacy systems such as:

• Nortel

• Avaya

• Mitel

• Panasonic

• NEC

• Any Legacy PBX with PRI support

• Integration can add the following features to a legacy system:

• Conference Bridging

• Phone call recording

• Call Detail Reporting

• Contact Center

• IP Phones (SIP)

• SIP Trunking


ScopTEL is the only proven Multi Tenant solution for ITSP’s and

large Enterprise Customers

• Many ITSP’s and Enterprise customers require a telephony solution

that can separate administration, billing, reporting, call routing, and

dial plans for shared customers on a single telephony installation.

• Competitive offerings from other vendors require a virtualized

installation for each tenant


ScopTEL Solves Problems for ITSP’s

• ScopTEL supports 1 through unlimited tenants on a single installation

• ScopTEL supports full redundancy for all tenants

• ScopTEL supports full end user access to administration per tenant with fully

customizable login options

• ScopTEL provides an End-User Portal

• ScopTEL allows tenants to share gateways and trunks for true redundancy with full

security, and simple management

• ScopTEL is software and sold using a simple license based model

• ScopTEL can install on virtually any hardware or Virtual Machine in minutes


Total Cost of Ownership

• ScopTEL is designed to be managed remotely so a truck roll is not necessary.

This makes support very simple and inexpensive with a very low Total Cost of

Ownership

• ScopTEL is ideal for Hosted Applications

• ScopTEL is ideal for Customer Premise Installations

• ScopTEL is ideal for Hybrid CPE/Hosted Installations

• ScopTEL is standards based and interoperates with most vendors

Proprietary hardware is not required Recommended System Requirements:

• Quad Core CPU

• 64 GB Storage

• 4 GB RAM

• 2 Network Interfaces for Firewall

• CentOS5 hardware compatibility


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Automatic Mass Provisioning

• The Automatic Provisioning System creates configuration files for the most popular SIP phones on the

market.

• You can import a list of MAC addresses

• You can enter a MAC addresses individually

• You can scan the entire network automatically to provision any MAC address

• You can use DHCP to automatically add supported devices for provisioning

• You can create your own custom configuration files for phones or peripherals not already supported

• You can plug in a new phone and enter a feature code and password to provision any supported device

• Secure provisioning using HTTPS

Polycom

Snom

Audiocodes

Cisco

Grandstream

Aastra

Yealink

Panasonic

Linksys

SpectraLink

Custom

Vtech

Cyberdata


Advanced Reporting


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Integrate with Information Systems!


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See Who Is On the Phone!


PRESENCE

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G729 Hardware Transcoding Solutions • Scales from 30 to 2000 simultaneous G.729 sessions

G.729 ITSP


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Sample Deployment with Redundancy

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Sample Deployment with Redundancy


Interoperability

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Polycom wired and wireless SIP phones are

certified by ScopServ http://www.polycom.com

Grandstream FXO/FXS gateways are certified by ScopServ http://www.panasonic.com/sip

Panasonic SIP desk phones and SIP DECT are certified by ScopServ http://www.counterpath.com

Sangoma PSTN hardware is certified by ScopServ http://www.sangoma.com

Quintum PSTN gateways are certified by ScopServ http://www.quintum.com

Algo SIP paging peripherals are certified by ScopServ http://www.algosolutions.com

Phybridge CAT3 to Ethernet bridges and adaptors are certified by ScopServ http://www.phybridge.com Yealink Phones are certified by ScopServ http://www.yealink.com Cisco/Sipura phones are certified by ScopServ http://www.cisco.com

http://www.polycom.com/

http://www.panasonic.com/sip

http://www.counterpath.com/

http://www.sangoma.com/

http://www.quintum.com/

http://www.algosolutions.com/

http://www.phybridge.com/

http://www.yealink.com/

http://www.cisco.com/

http://www.polycom.com/index.html?showme=y

http://www.snom.com/home/

http://www.phybridge.com/

http://grandstream.com/index.html

http://www.algosolutions.com/


THANK YOU

DAVID J. BRILLERT // Channel Manager Phone: 647-931-1466 Ext 410 Cell: 416-414-8967 [email protected] www.scopserv.com

mailto:[email protected]

http://www.scopserv.com/

all rights reserved 2013 - scopserv · all rights reserved 2013 scopserv international inc....

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