all exemplary leaders listen to feedback
TRANSCRIPT
Our research shows that asking for feedback is the behavior in which
leaders engage least frequently.
A major reason leaders avoid asking for feedback is because
they are afraid of being exposed—as not being perfect, not knowing everything, not being as good as
they should be.
But the best leaders are active learners; they look for feedback
because they never believe they know it all.
These leaders are open to new ideas and know feedback has to
come from constituents, the only people who can reliably report the
impact a leader’s actions have on them.
Solicit feedback from people you trust, and who trust you.
Let them know you value their observations. (And never punish
anyone for honest feedback when you’ve asked for it!)
View feedback through the frame of a growth mindset, in which you assume your capabilities
are always evolving.
You can overcome deficiencies if you put in the effort, and
even painful information can motivate you to improve.
Be sure to demonstrate that you’ve heard and understood the feedback, not only in your words, but most importantly
in your actions.
http://bit.ly/LearnLeadership
Leaders must go first in creating a climate in which people trust one another enough to provide valid and useful feedback.
Learn more about the five fundamentals of becoming a better leader.