alicia fernandez hello. i’m alicia, a service designer. i translate … · 2019. 5. 7. · hello....
TRANSCRIPT
Hello. I’m Alicia, a service designer.
I translate insights into ideas and develop ideas into prototypes. I apply service design methods and design research tools in Agile environments, resulting in innovative user experiences.
I believe it’s all about humans. Yes, even when working with cutting-edge bots.
[email protected]+44 (0)7535833717www.aliciafernandez.co.uk
Alicia Fernandez
METHODS / London, Feb’18-Ongoing Digital consultancy for Government and public sector - End-to-end service solutions development based on user needs. From discovery to implementation - Multiple agile teams - Senior stakeholder management - Mentoring and support - GDS guidelines- User research lab testing UR- Information architecture IA- User experience UX
FUTURE CITIES CATAPULT / London, Jul-Oct’17 Urban innovation center- IoT experimentation self-lead project - Service design tool development: technical cultural probes - Internet of Things (IoT) and electronics, rapid prototyping and digital fabrication- Qualitative user research UR- Interaction Design IxD
FURTHERFIELD / London, May’16-Jun’17 Art and technology for social change- Programme leader, mentor- Service design toolkit SD- Interaction design IxD- Workshop designer and facilitator GOLDSMITHS UNIVERSITY / London, Jun-Sept’15Engaging design project - Service design toolkit SD- Concept development and qualitative research UR- Public engagement and project implementation
DATACENTER DYNAMICS / London, Jun-Nov’13Data center information
HELLEN AMY MURRAY / London, Feb-May’13 Textile sculpture
GEMMA R PARÉS / Barcelona, Jan’12-Feb’13Fashion design atelier
FUNDACIO UPC / Barcelona, Sep’09-Jun’10Technology inclusion
SERVICE DESIGNER
SERVICE DESIGNER
and UX
DESIGNERand OUTREACH COORDINATOR
INTERACTIONDESIGNER
PLACEMENT
CSRINTERN
DESIGNASSISTANT
DESIGNASSISTANT
TEACHER
Experience
[email protected]+44 (0)7535833717www.aliciafernandez.co.uk
Alicia Fernandez
MA INTERACTION DESIGN’16Goldsmiths University of London
BA ARTS AND DESIGN’12Escola Massana, UAB, Barcelona
ERASMUS EXCHANGE PROGRAM’09AHO, Desinghøgskolen, Oslo
Education
Certified Scrum Product Owner’18
User Journeys Service blueprints Future blueprints Service alignment Theory of change tools Design sprints Cultural probes Technical cultural probes Engaging events User stories
Qualitative research PersonasExploratory interviews Lab testing
Miro, NotionFigma, Sketch, InVision JiraRhinoceros, CuraArduino, Raspberry Pi SalesforceAdobe Suite Physical computingElectronics and E-textiles 3D printing
Toolkit
AGILE
SERVICEDESIGN
USERRESEARCH
SOFTWARE
HARDWARE