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Alert by MicroStrategy Go native, fast! Deliver a branded customer engagement app, complete with native shopping, in just weeks. Minesh Mehta – Vice President | May 14, 2014 – Magento’s Imagine

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Page 1: Alert by MicroStrategy - Magentoinfo2.magento.com/rs/magentoenterprise/images/Nirvana...Alert by MicroStrategy Go native, fast! Deliver a branded customer engagement app, complete

Alert by MicroStrategy

Go native, fast! Deliver a branded customer engagement app, complete with native shopping, in just weeks.

Minesh Mehta – Vice President | May 14, 2014 – Magento’s Imagine

Page 2: Alert by MicroStrategy - Magentoinfo2.magento.com/rs/magentoenterprise/images/Nirvana...Alert by MicroStrategy Go native, fast! Deliver a branded customer engagement app, complete

A transformation of the customer connection

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Loyalty cards

Customer support

Email marketing

Coupons

Website

Webstore

Social media

Converging

Page 3: Alert by MicroStrategy - Magentoinfo2.magento.com/rs/magentoenterprise/images/Nirvana...Alert by MicroStrategy Go native, fast! Deliver a branded customer engagement app, complete

Companies need to embrace mobile Mobile technology will profoundly change consumer behavior and the basis of competition.

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2 hours per day

1B Smart phones WW

$160B per year

Consumer Attention

Device Penetration

Shopping Influence

Page 4: Alert by MicroStrategy - Magentoinfo2.magento.com/rs/magentoenterprise/images/Nirvana...Alert by MicroStrategy Go native, fast! Deliver a branded customer engagement app, complete

Companies need a mobile loyalty channel

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Your business Millions of customers

Products Services

Conveniences Targeted marketing Customer service

Loyalty channel

… connected to ...

Your brand

Page 5: Alert by MicroStrategy - Magentoinfo2.magento.com/rs/magentoenterprise/images/Nirvana...Alert by MicroStrategy Go native, fast! Deliver a branded customer engagement app, complete
Page 6: Alert by MicroStrategy - Magentoinfo2.magento.com/rs/magentoenterprise/images/Nirvana...Alert by MicroStrategy Go native, fast! Deliver a branded customer engagement app, complete

Alert is a complete platform

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Alert Mobile App

Consumer-facing, customizable mobile app.

Alert Campaign

Intuitive system for segmentation and

marketing campaigns.

Alert Intelligence Detailed analysis

of targeted marketing efforts.

Page 7: Alert by MicroStrategy - Magentoinfo2.magento.com/rs/magentoenterprise/images/Nirvana...Alert by MicroStrategy Go native, fast! Deliver a branded customer engagement app, complete

Got mobile?

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Mobile website

Custom development

Alert Platform

8 Developers 6 Months 3 FTEs to maintain

4-6 weeks to deployment

2 Developers 3 Months 1 FTE to maintain

Targeted Promotions Geo-Fencing Social Loyalty Social Gifting Campaign monitoring Segmentation Full Analytics Passbook integration POS Integration Product Scanner Notifications Gift Card Integration Buy-again Receipts Mobile Storefront Store Locator Loyalty Program Customer Service

Page 8: Alert by MicroStrategy - Magentoinfo2.magento.com/rs/magentoenterprise/images/Nirvana...Alert by MicroStrategy Go native, fast! Deliver a branded customer engagement app, complete

Alert embodies over 200 man-years of development

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Targeted promotions

Receipts wallet

Social loyalty

Multimedia content

Mobile storefront

Gift cards

Social gifting

Targeted campaigns

Loyalty cards

Social integration

Store locator

Product QR reader

Campaign creation

POS integration

Push notifications

Cloud-based service

Passbook integration

Buy-again receipts

Campaign analytics

Geo-fenced offers

Integrated payments

Surveys and voting

Segmentation

Scalable enterprise software

Page 9: Alert by MicroStrategy - Magentoinfo2.magento.com/rs/magentoenterprise/images/Nirvana...Alert by MicroStrategy Go native, fast! Deliver a branded customer engagement app, complete

Alert mobile app

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Mobile shopping

Targeted promotions

Loyalty programs

Social engagement

Gifting

Receipts wallet

In-store conveniences

Push notifications

Personalized Loyalty Commerce

Page 10: Alert by MicroStrategy - Magentoinfo2.magento.com/rs/magentoenterprise/images/Nirvana...Alert by MicroStrategy Go native, fast! Deliver a branded customer engagement app, complete

Alert mobile app: geo-fencing notifications Alert uses geo-fencing trigger promotions whenever customers enter or leave a defined zone around your stores.

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Trela 30% off all purchases

until 4PM today

Page 11: Alert by MicroStrategy - Magentoinfo2.magento.com/rs/magentoenterprise/images/Nirvana...Alert by MicroStrategy Go native, fast! Deliver a branded customer engagement app, complete

Alert mobile app: receipts wallet All online and in-store purchase receipts are consolidated for consumers automatically, and are particularly useful for reordering favorite items and accessories.

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Cross-sell and Re-order Favorite Items

Item level detail

Page 12: Alert by MicroStrategy - Magentoinfo2.magento.com/rs/magentoenterprise/images/Nirvana...Alert by MicroStrategy Go native, fast! Deliver a branded customer engagement app, complete

Mobile commerce needs to be part of your app

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43 percent

of shoppers have downloaded a retailer’s app

127 minutes

a day are spent on mobile apps by consumers

25 percent

of consumers engage in online shopping ONLY via mobile

76 percent

of smartphone owners used mobile

to holiday shop

24 percent

of online black Friday sales was done by mobile shopping

112 percent

Black Friday mobile shopping increase

from last year

Page 13: Alert by MicroStrategy - Magentoinfo2.magento.com/rs/magentoenterprise/images/Nirvana...Alert by MicroStrategy Go native, fast! Deliver a branded customer engagement app, complete

Go native!

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Your catalog synchronized with your app a seamless shopping experience

Page 14: Alert by MicroStrategy - Magentoinfo2.magento.com/rs/magentoenterprise/images/Nirvana...Alert by MicroStrategy Go native, fast! Deliver a branded customer engagement app, complete

Demonstration

Page 15: Alert by MicroStrategy - Magentoinfo2.magento.com/rs/magentoenterprise/images/Nirvana...Alert by MicroStrategy Go native, fast! Deliver a branded customer engagement app, complete

Alert Campaign System

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Create targeted campaigns Track campaign performance

Create target customer segments

Create targeted promotions

Monitor campaign performance

Launch campaign to target segments Le

arn

and

adju

st

Page 16: Alert by MicroStrategy - Magentoinfo2.magento.com/rs/magentoenterprise/images/Nirvana...Alert by MicroStrategy Go native, fast! Deliver a branded customer engagement app, complete

Alert CMS: Easy to Use

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Page 17: Alert by MicroStrategy - Magentoinfo2.magento.com/rs/magentoenterprise/images/Nirvana...Alert by MicroStrategy Go native, fast! Deliver a branded customer engagement app, complete

Alert CMS: Leverage Existing Assets

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Page 18: Alert by MicroStrategy - Magentoinfo2.magento.com/rs/magentoenterprise/images/Nirvana...Alert by MicroStrategy Go native, fast! Deliver a branded customer engagement app, complete

Alert Intelligence

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Understand Users

Analyze Offers and Promotions

Product Specific Analysis

Channel Analysis

Page 19: Alert by MicroStrategy - Magentoinfo2.magento.com/rs/magentoenterprise/images/Nirvana...Alert by MicroStrategy Go native, fast! Deliver a branded customer engagement app, complete

Alert Intelligence: users

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Page 20: Alert by MicroStrategy - Magentoinfo2.magento.com/rs/magentoenterprise/images/Nirvana...Alert by MicroStrategy Go native, fast! Deliver a branded customer engagement app, complete

Alert Intelligence: offers/promotions

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Page 21: Alert by MicroStrategy - Magentoinfo2.magento.com/rs/magentoenterprise/images/Nirvana...Alert by MicroStrategy Go native, fast! Deliver a branded customer engagement app, complete

Alert Intelligence: stores

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Page 22: Alert by MicroStrategy - Magentoinfo2.magento.com/rs/magentoenterprise/images/Nirvana...Alert by MicroStrategy Go native, fast! Deliver a branded customer engagement app, complete

Learn more

Publish a branded mobile application with native shopping

In just weeks!

Visit MicroStrategy at Booth 100 and let us demonstrate what we can do for you.

Page 23: Alert by MicroStrategy - Magentoinfo2.magento.com/rs/magentoenterprise/images/Nirvana...Alert by MicroStrategy Go native, fast! Deliver a branded customer engagement app, complete

Guess Promotional Video

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4-6 weeks to Deployment