alcatel-lucent 112 presentation - eenaalcatel-lucent has a very flexible approach to 112...

Alcatel-Lucent Public Safety &Integrated and Tailored 112 Models

Stephane DelaporteGlobal Account DirectorAlcatel-Lucent

Budapest - April 2011

Agenda

1.Alcatel-Lucent & Public Safety

2.Trusted Partner for Public Safety Agencies

3.Integrated 112 Eco-System

4.Tailored 112 Model Approach

5.Disaster Recovery & Homeland Security

6.Questions?

3 | Alcatel-Lucent 112 & Public Safety Offer | JANUARY 2011 © Alcatel-Lucent 2010

Alcatel-Lucent & Public Safety


Alcatel-Lucent at a Glance

R&D PROFILE

Budget: €2.4 billion Active Patents Held: 27,600 Patents Awarded in 2009: 2,100 Nobel Prizes Won: 7 More than 500 experts in ~100 worldwide

standards organizations.

ParisGlobal Headquarters

Ben VerwaayenChief Executive Officer

Worldwide Presence: More than 130 countries Annual Revenues: €15 billion Employees: More than 77,000 Employee Nationalities: More than 100


Public safety requires reactivity and efficiency

EnvironmentaldisastersOil slick disasterBiological agents

Homeland securityTerrorist ThreatsCivil UnrestBiohazardsCyber Security

Public healthEpidemicsAvian fluWest Nile VirusH1N1 flue

Natural disastersVolcano eruptionCyclones/HurricanesFloodsFiresEarthquakesBlizzards

Traffic safetyRailwaysSubwayAirlinesHighways

Public safetyPublic Safety NoticesEvacuationsBig gatheringsReligious assembliesSocial networking

Search and rescueAccidentsLosses


When a minute makes the difference between life and death

The Alcatel-Lucent solution offers an

interoperablecommunications

infrastructure that can beshared across cooperating

Emergency Control Centres.


Trusted Partner for Public Safety Agencies


Converged Mission Critical Network

Mobile access for first responders

Broadband

Public Safety Network for First responders & Urban Security

City Video Protection

Converged service-awarenetwork management

C2 / C4 (ISR) Emergency Applications

Videosurveillance

BusinessIntelligence

GIS Location BaseSystems (AVL)

Dispatch WarningSystems

PSAP

Network Operators Dispatchers

TETRA / P25

Command and Control Rooms

Call Takers


Integrated communications1. Iraq First responder Network

2. RATP France - Paris Metro

3. Sao Paolo Military Police

4. National Fire Agency, Taiwan

5. DMD Dutch Police

6. Astrid

7. French, German, Swiss,.. US backhaul Networks

IP Transformation1. National Capital Region USA

2. Mendocino County

3. Fresno County

Managed Services1. BDBOS Germany

2. Austrian BMI – TETRON

Sample of our Public Safety references


Integrated 112 Eco System


Integrated 112 eco-systemThe Alcatel-Lucent Solution

Powerful core integrating all audio media & multimedia

Error-free call processing thanks to intelligent call routing

Rapid delivery of emergency calls to most qualified, most available person thanks to CTI / PBX integration

Information accuracy with extensive database integration (ANI/ALI, vehicles, incidents)

Openness of interfaces to 3rd party applications and openness for numerous future evolutions

Reduced costs by leveraging installed base thanks to our technology-agnostic approach

Call taking

Collaboration

AVL

EmergencyNotifications

Reversed112

CAD

Recording Reporting

GIS

Incident CreationIncident location

Call-Takers

Dispatchers

Incident managementCommand dispatch

Mobile units

Ambulance Police Units

Emergency CallsPublic operatorMobile operator

VoIP providernetworks

Multimedia(SMS-eMail-Fax)

Voice(PBX) Video

Radio


Integrated 112 eco-systemAlcatel-Lucent & Partners Eco-System

Call taking

Collaboration

EmergencyNotifications

Reversed112

Recording

Reporting

GISNiceASC

RetiaCybertech

Alcatel-Lucent

Alcatel-Lucent+

MediumSoftEADS

PositronTechwan

Business Objects…

Alcatel-Lucent(Crisis Management)

MediumSoftEADS

PositronTechwan

SIS…

Alcatel-Lucent(including Genesys)

MediumSoftPositron

SISLocal dvpts

…


Call TakingONLY


Voice(PBX) Video


Integrated 112 eco-systemAlcatel-Lucent & Partners Eco-System

Call taking

CollaborationEmergency

Notifications Reversed

112

CAD Recording

ReportingGIS

NiceASC

RetiaCybertech

Alcatel-Lucent

Alcatel-Lucent(Crisis Management)

MediumSoftEADS

PositronTechwan

SIS…

Alcatel-Lucent(including Genesys)

MediumSoftPositron

SISLocal dvpts

…

MediumSoftTechWanPositron

SISLocal dvpts

…

AVL

MediumsoftTopex, Sungard

Local units dvpts

Call Taking&

Call Dispatch

Alcatel-Lucent+

MediumSoftEADS

PositronTechwan

Business Objects…

EADS Topex R&S

SungardMotorola

(RoIP – Radio/IP Gateway)


Voice(PBX) Video

Radio


Integrated 112 eco-systemThe Alcatel-Lucent Solution - Openness to any third-party

High reliability• No lost calls (100% tracking,

intelligent routing)• Strong High Availability• Redundancy mechanism

All in one• Command & operational users• One management console

One stop shopping• Only provider for administration &

operational• One maintenance contract

Openness, evolution• Integration with third-party

applications and solutions - CCTV, SCADA, any other industrial systems

• Video conferencing


Integrated 112 eco-systemCompliancy with Public Safety international standards

PSAP

EmergencyControl Center



MobileNetwork

AmbulanceAmbulance

Call TakerCall Dispatcher

ETSI SR002180 - EMTEL Compliancy NENA i3 Compliancy

Alcatel-Lucent has a very flexible approach to 112 PSAP’s by being compliant with … IETF-ECRIT based architectures Active member of EENA NG112 NENA i3 IP Protocols

Technology and solutions based on industry standards TDM / hybrid / IP / SIP-Base VoIP Platform / SIP Enabled PSAP Wireless Openness (Radio, PMR, Tetra, 2G, 3G, LTE,…) Full Multimedia (Voice, Chat, SMS Messaging, Cell Broadcast, Email, Fax, Video, Social Network, …) XML connectivity …


Tailored 112 Model Approach


Alcatel-Lucent has a very flexible approach to 112 PSAPS by being a … Prime integrator

Sub-contractor

… and by providing a …

Complete 112 solution

Some 112 components

In almost every EENA 112 model, Alcatel-Lucent has references!

Tailored 112 Model Approach


Tailored 112 Model ApproachEENA’s PSAP Models

: Austria, France, …


: 112 Poland Cracov, …



: Spain (Andalucia, Baleares, Cataluña, Galicia, Madrid, Melilla), …



: Czech Republic

…



Alcatel-Lucent can help you comply with global and european regulationsset up by the EENA* concerning the Public Safety Answering Points (PSAPs) operational and technical standards:

* EENA, the European Emergency Number Association for emergency services, industry and informed citizens

Is part of the EENA Advisory Boardand NENA member

“Citizens in distress are entitled to the same high quality safety and security standards within the territory of all the Member States”

• Offer high reliability

• Reduce unsuccessful call attempt rates

• Shorten response times

• Enhance accessibility for disabled persons

• Find a solution for foreign languages treatment

• Reduce ‘hoax’ and ‘phantom’ calls treatment

• Provide caller location (for fixed, mobile and VoIP networks)



Disaster Recovery & Homeland Security


Disaster Recovery and Homeland Security

• Rapid deployment of communication network when all other standard means of communications are not reliable/present

• Inter-team communications for first responders addressing incidents


Disaster Recovery and Homeland SecurityThe Alcatel-Lucent Solution - Reversed 112 (aka Emergency Notifications)

Mass notifications• Voice calls broadcast of real-time messages• Integration with public directories and ISPs databases

Group notifications•Voice broadcasts towards specific groups (i.e. localized emergencies)

VHF notifications• VHF notifications in real-time

Radio notifications• Access to both Tetra and Public Telephone network from one single workstation; one keyboard, one mouse, one headset

Hotline

Redundancy• System backup and disaster recovery

To enhance citizens’ security, a mass notification system must be in place. This isamong the EENA/NENA requirements for PSAPs.


Disaster Recovery and Homeland Security Rescue Mobile Network

• Rapid deployment of communication network when all other standard means of communications are not reliable/present

• Inter-team communications for first responders addressing incidents


Disaster Recovery and Homeland Security Emergency Response – Fire Departments, Police, Civil Forces

Rapid deployment of communication network when all other standard means of communications are not reliable/present

Use of satellite backhaul

Inter-team communications


Questions?


www.alcatel-lucent.comwww.alcatel-lucent.com

alcatel-lucent 112 presentation - eenaalcatel-lucent has a very flexible approach to 112...

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