alan hall resume
TRANSCRIPT
Alan Hall 239‐682‐3490 11970 Champions Green Way #104 [email protected] Fort Myers, FL 33913
Profile: Information Systems Management graduate with on the job and formal training in global networks, monitoring applications, routing and switching. Supervision experience in a network operations center environment. Project manager with experience in budgeting, planning, staffing, regulations and contingency preparedness. Experience with PHP/SQL based website planning, development and maintenance. Superb customer relations skills in both co‐worker, manager and customer situations.
Education: ● 2005: Hodges University, Bachelors degree in Information Systems Management, Naples FL ● 1999: US Coast Guard Electronics Technician School, Petaluma CA
Skills: Global level network troubleshooting, server management, network management, project management, network and physical security, mid level database administration and customer relations. PCI and security auditing.
Experience: Software: Microsoft: Desktop, Server, SQL, Active Directory, IIS, Project, Office. Apple: Desktop, Server. PHP, SQL, mySQL, Mongo, Linux, VMware, Cisco IOS. Hardware : Dell and HP servers, Cisco switches, Astaro / Sophos Firewall Routers, PDU's
Work Experience: Integration Engineer, Network and Server Support April 2013 ‐ October 2014 CallMiner
Integration Engineer . Installed and configured and maintained our software on both servers in our data center or on our customers premise servers. Met with the customer, project manager and stakeholders to ensure all customer expectations were met and an on time delivery was achieved. Wrote extensive documentation on how to install, configure and troubleshoot the software. Wrote scripts to handle commonly executed tasks to save time and increase the consistency of each installation in a system shared by multiple customers.
Network, Server and software Support . Responsible for installation, cabling, configuration and maintenance for all servers, switches, firewalls and PDU’s. Managed upgrade and installation projects including server, firewall, switch and cable management upgrades. Provided 7 day a week support and reporting, including non business hours, via an on call schedule for our customers. Supported all software installed in either our hosted facility or the customers.
Network Analyst, NOC Manager, NOC level 2, NOC level 1 September 2005 ‐ October 2007 Miva Inc./Perot Systems
Network Analyst . Provide twenty four hour a day support for the global network including routing, switching, servers, active directory, application and server support. Fix and troubleshoot issues reported from the NOC or other departments to ensure 99.99% availability across all applications & remote offices. Went on site to install new servers using best redundancy, power and cable management practices.
NOC Manager . Manage a team of 6 NOC engineers in a large scale, fast paced global Internet company. The department provide 24/7 monitoring of all systems to ensure maximum uptime & revenue while documenting and escalating issues in accordance with established procedures. Provided reports for management, other departments and the board of directors.
IT Manager, Project Manager, Event facility / Restaurant GM November 2007 ‐ October 2011 Beach Ball Inc. / Adrianna’s Restaurant
IT Manager. Developed and managed networks, backups, email, websites, calendars, devices & computers across multiple locations. Managed the hosting and development of 30 wordpress/PHP/mySQL based websites.
Project manager, Event facility / Restaurant GM. Designed, built, staffed and managed a restaurant, spa and two event facilities. Developed business plans to ensure smooth workflow and maximize return on investment.
US Coast Guard Reserves, Electronics Technician June 1998 – June 2006 US Coast Guard Reserves