alabama training and psap standards committee …...alabama training and psap standards committee...

Alabama Training and PSAP Standards Committee Survey

Purpose: The purpose of this survey is to establish a training baseline for the State of Alabama

that reflects the level of training at each agency that employs Telecommunicators, whether as

call processors only or a combination of call processing and the dispatching of law, fire or

Emergency Medical Services. It has been long established that the quality of employees and

their development through training and education are major factors in determining long-term

efficiency, retention, reduced supervision and production of an agency. The information in this

survey will provide the Committee with the information needed to establish a statewide training

program at little or no cost to our agencies and establish a database for statistical purposes.

Confidentiality: Data contained in the response and all documentation provided therein, become

the property of the Committee and the data will be held in confidence in accordance to Alabama

State public record statutes. No information is requested that would be considered proprietary.

Every effort will be made to hold the data in confidence however the Committee is under no

obligation to maintain the confidentiality of the data in violation of State law and accepts no

liability for the release of such information.

1) Name of Agency: ________________________________________________________

2) Location of Agency (include mailing and physical address, please):

________________________________________________________________________

3) Number of full time employee(s): _________

4) Number of part-time employee(s): ________

5) What functions does your center perform? Check ALL that apply:

____ 9-1-1 call processing

____ Non-emergency call processing

____ Law enforcement dispatch

____ Fire dispatch

____ EMS dispatch

If other, please explain:

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

6) What training is currently conducted for call processors? How soon after hiring

does this training take place? Check ALL that apply.

_____ Basic Telecommunicator Course (PST or other)

____ 0-6 months ____ 6-12 months ____ After 12 months

_____ CPR


_____ EMD


_____ FEMA/NIMS 100-Intro to Incident Command


_____ FEMA/NIMS 200-ICS for Single Resources & Initial Action Incidents


_____ FEMA/NIMS 300-Intermediate ICS for Expanding Incidents


_____ FEMA/NIMS 400-Advanced ICS Command & General Staff-Complex Incidents


_____ FEMA/NIMS 700-An Introduction


_____ FEMA/NIMS 701-Multi-agency Coordination System


_____ FEMA/NIMS 800-National Response Framework


_____ NCIC/ACJIC Certification


_____ Geography Exercise/GIS training/Map reading


_____ Fire Ride-along


_____ EMS Ride-along


_____ Law Enforcement Ride-along


_____ Mock calls/ Scenarios/Drills


_____ TTY


_____ Telephony Systems Training


_____ TERT Certificate of Training


_____ PS Communications Radio 101


7) What training is currently conducted for law dispatchers? How soon after hiring

does this training take place? Check ALL that apply.



_____ CPR


_____ EMD


_____ Law Enforcement Dispatch Course














_____ FEMA/NIMS 702-Public Information Systems


_____ FEMA/NIMS 703-Resource Management


_____ FEMA/NIMS 704-Communications & Information Management


_____ FEMA/NIMS 706-Intrastate Mutual Aid
















_____ TTY


_____ Supervisor Course


_____ Communications Training Officer Course


_____ Radio Systems Training




_____ Telecommunicator Instructor Course


_____ Communications Training Instructor Course


_____ EMD Instructor Course






8) Training currently conducted for fire dispatchers only: How soon after hiring does

this training take place? Check ALL that apply.



_____ CPR


_____ EMD


_____ Fire/EMS Dispatch Course














_____ FEMA/NIMS 702-Public Information Systems


_____ FEMA/NIMS 703-Resource Management


_____ FEMA/NIMS 704-Communications & Information Management


_____ FEMA/NIMS 706-Intrastate Mutual Aid
















_____ TTY




_____ Communications Training Officer Course






_____ Telecommunicator Instructor Course


_____ Communications Training Instructor Course


_____ EMD Instructor Course






9) How many fully certified employees do you have in the following range for years of

experience? Check ALL that apply:

____1-3 years

____3-6 years

____6-12 years

____12-15 years

____15+ years

10) List of Certifications of your employees: Check ALL that apply:

_____ CPR

_____ EMD



_____ PST

_____ POST (Peace Officer Standards & Training)

Other

11) Number of Certified Trainers/Instructors in Agency and courses they can train

(such as PST/Telecommunicator, CPR, EMD, NCIC/ACJIC, etc). FEMA courses

are not reflected because they can be acquired on-line or through State/FEMA

instructors.

Name ________________________

Phone ________________________

Email ________________________

Class: _____ Basic Telecommunicator Course (PST or other)

_____ CPR

_____ EMD





Fire Dispatch Course


Law Enforcement Ride-along

Mock calls/ Scenarios/Drills

TTY




_____ Training Officer Course



Name ________________________

Phone ________________________

Email ________________________


_____ CPR

_____ EMD









TTY







Name ________________________

Phone ________________________

Email ________________________


_____ CPR

_____ EMD









TTY







12) Do you have a Training Coordinator/Manager? _____ Yes _____ No

If yes, please provide contact info: ____________________________________

_________________________________________________________________

_________________________________________________________________

13) How many assistants / CTO’s does your Coordinator have? ______

14) How many years of experience does your Training Coordinator have? ______

15) Level of training for 911 call-processors in your agency and the number of

personnel trained at that level:

_____ Beginner (little or no formal classroom training/OJT)

_____ Intermediate (formal classroom including OJT in live environment)

_____ Advanced (Intermediate level plus at least 5 years of experience)

16) Level of training for dispatchers in your agency and the number of personnel

trained at that level:

_____ Beginner (little or no formal classroom training/OJT)

_____ Intermediate (formal classroom including OJT in live environment)

_____ Advanced (Intermediate level plus at least 5 years of experience)

17) Do you have and conduct CEU/CDE requirements? _____ Yes _____ No

18) What type of training scenario/environment do you envision?

_____ True academy with brick and mortar classrooms, dorms, etc.?

_____ All online courses?

_____ Regional “borrowed” classrooms?

_____ Mix of all three above?

_____ Other suggestion:

___________________________________________________________________

___________________________________________________________________

19) How should it be paid for?

_____ Initial training by agency/individual, CEUs by state agency or vice versa?

_____ Scholarships, incentives?

_____ Assumption of no- to low-cost training for agencies?

_____ Other suggestions:

____________________________________________________________________

____________________________________________________________________

20)

A. How soon should a new employee be certified?

Within _______ months of hire.

B. Should an employee be recertified?

_____ Never; once trained, always trained?

_____ Recertification through CEUs?

_____ Recertification test?

_____ Recertified every _____ years.

_____ Other suggestions:

____________________________________________________________________

____________________________________________________________________

21) Should training be tailored to agency or generic for new hires and specialization by

agency for specifics to their jurisdiction:

_____ Basic operator for everyone regardless of actual job duties?

_____ Discipline-specific (i.e. call-taker, law enforcement, fire, EMD)?

_____ Accept NENA, APCO, PowerPhone, etc. courses or develop them?


____________________________________________________________________

____________________________________________________________________

22) Who is the certifying/enforcing/validating party for your training? How?

_____ Employee’s organization; in-house?

_____ State agency?

_____ Quality Assurance programs?

_____ Efficacy/pertinence of training material?


____________________________________________________________________

____________________________________________________________________

23) License, certify, register, or other?

Other suggestion: _____________________________________________________

____________________________________________________________________

____________________________________________________________________

24) Grandfathering? Transferring from another state with standards or providing

automatic certification for employees with more than _____ years of experience?

_____ Grandfather under a different designation?

_____ past experience count?

_____ Should everyone initially test for certification?


____________________________________________________________________

____________________________________________________________________

Please supply a contact and contact information in the event that the Committee needs to

contact your agency for clarification of the data.

Thank you for assisting the Committee in this important and vital effort to bring

professionalization to our employees by providing training that brings every agency to the

same level of service to our citizens.

Name: __________________________________________

Contact number: ________________________________

Email: __________________________________________

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