Welcome to Summer Internship Project Presentation

Student: Pooja Singh

Company: Bharti AirtelLocation: Airtel Center, GurgaonDuration:

Agenda of Presentation

1. Introduction2. Objective and Scope of Summer Internship3. Airtel-Company Profile4. Study of Working Environment at Airtel

Center5. Understanding Management Principle at

Airtel6. Project Works at Airtel7. Conclusion

Introduction (1/7)50 days training at Center, Gurgaon

comprised…

1. Induction at Enterprise. 2. Information of 12 different department at

Airtel Center.3. Allocation of Major Assignment of Study and

Assessment of the 12 Departments.4. Minor Assignment in the HR Department. 5. Report preparation and Submission.

Objective and Scope of Summer Internship (2/7) Choice of

1. Significance of Bharti Work Culture.2. Opportunity to work for diversified departments at Airtel Center.

Objective: visit various departments to get acquainted with its functioning from the perspective of Marketing, Finance, HR, IT, Administration etc.

Scope: After getting general background of the company, one needs to identify certain areas and understand the applications of management principles for those areas.

Company Profile (3/7) Promoter: Sunil Bharti Mittal is the Founder, Chairman and Group CEO of Bharti Enterprises. Bharti Airtel, the flagship group company, has a market capitalization of approximately US$ 25 billionOrganization

Structure

Company Profile Contd..Departments for study at Airtel Center.

Business Head HR & Administration

Network Technology and

Project

Sales Legal & Regulatory

Supply Chain ManagementAlliance and CSR

Marketing

Information Technology

Customer Service Delivery

Corporate Audit Group Finance

Study of Working Environment at Airtel Center.Departments Reported

SL. No Name of the Department Employee Contacted Designation

1 Business Head Mr. Vishwajeet Kumar Sr. Manager

2 HR and Administration Mr. Vijay Sheoran Sr. Manager3 Information Technology Mr. Paresh Nadkarni Manager4 Legal and Regulatory Mr. Ashish Ranjan Manager5 Marketing Ms. Richa Singh Sr. Manager6 Sales Mr. Vishal Kumar Sr. Executive

7 Network Technology and Project Ms. Pooja Gupta Manager8 Supply Chain Management Mr. Manish Khanna Sr. Executive9 Alliance and CSR Mr. Harsh Suri Manager10 Customer Service Delivery Mr. Shashank Saurav Sr. Executive

11 Corporate Audit Group Mr. Sharan Ashish Sr. Executive12 Finance Mr. Sumit Tiwary Sr. Executive

Major Assignment- to study and mark working of 12 departments at Airtel Center.

Business Head

Strategic planning for monitoring of the contracted services in the designated geographical area/circle

Manage Budget control for the designated geographical area/circle, services and infrastructure

Strategic planning for monitor-ing 10%

Manage Circle level or-ganization

12%

Manage Budget control 22%

Co-ordination10%

Market plan execution monitoring

16%

establishing franchises network

20%

competitor and market anal-ysis 10%

Chart Showing focus areas

Department Studied Major Observations Made

HR and Administration Recruitment, Training and DevelopmentHandling contractual agenciesManaging the Induction process

Information Technology Department Manage (Outsourced) Service OperationsO&M responsibility of VAS Update Field/Site Record

Legal and Regulatory Department Provide business laws consultingDrafting Review & NegotiationLitigation & Arbitration

Marketing Department Competitor and market analysisEstablishing franchises networkDriving PR & Sales Support

Sales Department Setting up of Franchisee, ShowroomSales forecasting, Stock planningPromotional Expense &romotional activities

Network Technology and Project Department GPRS, MMS, SMS, Blackberry, Hello Tunes

etc.Wire line, wireless, VSAT & Internet Consulting, knowledge expertise

Supply Chain Management Department

System and procedures for effective inventory control Partnerships with suppliers; managing supplier Service, cost, delivery and quality norms

Alliance and CSR Department Bharti Foundation ProjectsThe Satya Bharti School Program Bharti Centre for Communication, Bombay 

Customer Service Delivery Customer Experience Management

Managing Customer Service strategiesFraud Management for Post & Prepaid customers

Corporate Audit GroupBudgeting and MIS Reporting to Board & Investors

Investigate fraudulent cases Facilitate for Internal Process Audit

Finance Ensuring Payable accounting and Revenue calculation of Profitability in line with the pricing policyMIS of Collection, Payments & Other Expenses

Understanding of Management Principles

Understood following Management Principle at Airtel

1. Enterprise Resource Planning at Airtel.2. Corporate Governance.3. IT Management.4. Vendor Management.5. Partnership 6. Human Resource Committee.7. Audit Committee.

Major Assignment-Report on Department’s Assessment

GROUPS Group A Group B Group C Group DTeam Work, Leadership, Quality of Work Productivity

Technology Usage, Contribution of Company’s Revenue, Conflict andNegotiationOrganisation Culture.

Planned Execution, Strategy, Service Level Guarrentee Innovation

Communication and Control, Ethical and Environment Foundation, Operations Management Organising and Staffing.

Departments Criteria and Scores (out of 5) RemaksTeam Work

Leadership Quality of Work

Productivity

Business Head 4 3 3 3

HR and Administration 3 2 4 4

Information Technology 4 4 3 5

Legal and Regulatory 5 3 3 4

Marketing 4 2 4 2

Sales 3 3 5 4

Network Technology and Project

4 4 5 4

Supply Chain Management

5 2 4 2

Alliance and CSR 2 1 3 2

Customer Service Delivery

4 3 3 4

Corporate Audit Group 4 4 4 4

Finance 3 4 2 3

Evaluation of Departments done as follow

Scores out of 80 units

LearningSales, Marketing and SCM Department are

best practice department in the organization.Choice of functional criteria for department

varies.Interaction with various department provided in-depth knowledge. Criteria for sample size selection for opinion.

Minor Assignment-Preparation for Interview SessionAssisted in conducting recruitment interview.Hands-on experience of interviews of

candidates.

Learning:Time ManagementDepartmental Requirement /Vacancy

prioritization. Steps of HR round, Technical/Functional

Round, Negotiation. Selection Criteria Formulation

ConclusionTraining provided insight in to a professional

organisation, the learning was as good as a newly employed.

12 different department were studied in detail to ascertain over all company functions.

Practical application of management principles learnt.

Hands-on experience of HR Department proved a very good learning.

Thank You