airs 2009. win 211 circa 2006 the traditional contact center reporting recording e-mail/chat remote...
TRANSCRIPT
AIRS 2009
WIN 211 Circa 2006
The Traditional Contact Center
‘70s
‘80s
‘90s
‘00s
The Traditional Contact Center
Multi-Site Challenges
Time of Day % Allocation
Bu
sy
No A
nsw
er
Hub & Spoke
Changing The “Traditional” Model
‘70s
‘80s
‘90s
‘00s
Changing the “Traditional” Model
SaaS