airport process design
DESCRIPTION
Airport Process Design. White Paper. Jokes are also telling the truth. M i s s i o n. To measurably improve the passenger experience and enable security enhancements by:. implementing biometrics and other new technologies; sharing information amongst service providers; - PowerPoint PPT PresentationTRANSCRIPT
October 2003Copyright © BK-CPS
White PaperWhite Paper
October 2003Copyright © BK-CPS
Jokes are also telling the truthJokes are also telling the truth
October 2003Copyright © BK-CPS
To measurably improve the passenger experience and enable security enhancements by:
M i s s i o nM i s s i o n
• implementing biometrics and other new technologies;
• sharing information amongst service providers;
• enabling controls and services to be effected more efficiently.
October 2003Copyright © BK-CPS
StrategiesStrategies
• Re-engineer the passenger process, using and adapting ongoing programs such as e-ticketing and self-service check-in
• Catalyzing industry changes through promotion of concepts andexplanations of how everyone gains from implementing these ideas
• Consider the entire passenger journey;
• Promote benefits of cooperation, both internationally and betweengovernment and industry, to find collective solutions;
• Implement new technologies for identification and communication;
• Ensure international standards are established, where necessary;
• Respond to threats to aviation industry.
October 2003Copyright © BK-CPS
ObjectivesObjectives
• Simplify and streamline the passenger process;
• Help to improve aviation security;
• Increase customer satisfaction;
• Make better use of existing airport space and resources;
• Make the transport system more efficient; and
• Reduce costs.
October 2003Copyright © BK-CPS
Customer Suppliers
Parts and Participants of an Airport SystemParts and Participants of an Airport System
STATION MANAGMENT
FLIGHT PLANNING
occ
AIRLINEAIRLINE
PAXPAXATSATS
APP/TWR
ACCATFM/CFM
Owner
AIRPORTAIRPORT
FIDS GROUNDHANDLING
APRONSTAND & GATE
Collaborative Decision MakingAirport as Head and Leader
AAirport OOperation CControl CCenter
One single Mission and StrategyOne single Info Platform
October 2003Copyright © BK-CPS
Airport SystemAirport System An Airport System includes :
STATION MANAGMENT
FLIGHT PLANNING
occ
AIRLINE
AIRPORT
FIDSGROUNDHANDLING
APRONSTAND & GATE
ATS
APP/TWR
ACC
ATFM/CFM
CDM
October 2003Copyright © BK-CPS
How do we reach the performanceHow do we reach the performance
If 7 suppliers produce with 95 % reliability, the total process reliability is only 70 %
Percentage of reliability of various suppliers – sample
Cargo
Loading
Catering
Clearning
Steps
Fuelling
Release of aircraftSingle process reliabilty of 95%
Zero defect goal necessary
70%
Total process reliability
October 2003Copyright © BK-CPS Feedback
DEPENDECIES
Getting the necessary Data Getting the necessary Data QualityQuality
Decision Criteria
Information QualityAlso on the Forecasting Level
Data management
The figure Illustrates the
various decision assurance stages
and their dependencies.
With Timeliness and Accuracy
Leads to greater Confidence in Information
Which enhances theDecision Making process
DECISION ASSURANCE STAGES
And leads to Benefits
Allows better Usability andPredictability of system operations
With Stability and Accuracy
The completness of data
October 2003Copyright © BK-CPS
Measures catalogues - each status other than green requires distinct measures
green measures -
365 days a year+ amber
measures+ red
measures+ yellow
measures
total entity of jointlyagreed
measures
severeness of expected situation
We urgently need a Wave And Production We urgently need a Wave And Production Alert SystemAlert System
Major irregularitycatalogue
Minor irregularity catalogue
Signif irregularitycatalogue
Basic catalogue
October 2003Copyright © BK-CPS
How a Data Management should look How a Data Management should look likelike
Collaborative
Application
• Implementation of operational information database
• Provision of common awareness situation
• Multi-Source Based Traffic Prediction (Traffic Data Aggregation)
• Distribution of enhanced estimates
• Traffic Data Recording and Post Analysis
• Inter-Operable Platform for Collaborative Processes
• Implementation of operational information database
• Provision of common awareness situation
• Multi-Source Based Traffic Prediction (Traffic Data Aggregation)
• Distribution of enhanced estimates
• Traffic Data Recording and Post Analysis
• Inter-Operable Platform for Collaborative Processes
ADMINIS
TRATI
ON
LEGACYSYSTEM
LEGACYSYSTEM
CommunicationCommunication
InterfacesInterfaces
Collaborative
Application
October 2003Copyright © BK-CPS
A management imformation system has two A management imformation system has two viewsviews
Management View Process Steering View
October 2003Copyright © BK-CPS
Or even better: Or even better: A Forecasting System telling us the next A Forecasting System telling us the next
FutureFuture
October 2003Copyright © BK-CPS
Re-engineering of the Passenger Flow: Re-engineering of the Passenger Flow: our 1st Stepour 1st Step
By using Biometrics (for authentification and identification):
• Passenger does not have to go thru so many hurdles
• Passenger do not need anymore a Boardingpass, but still gets written info regarding Flt Nbr, Gate, Seat and Boarding time.
• Passenger gets individualised info going thru the terminals: SMS, Handhelds or the individualised Info‘s at the Automated Kiosks, as he identifies himself.
• Passenger is zone-wise recognised, passing information to the gate management about possible late pax at gate Bag is automtically put on stand by.
• Other passengers, not having stored their personal data and Bio Data may also use, after having passed the Check-In Facility those Features, except Tax Free-payment. The Check In offers him a fast one time Identification Card.
October 2003Copyright © BK-CPS
In the view of a customer: The Passenger Flow
(outbound)Processes today Possible Processes tomorrow
1. Stop Baggage Screening Safety 1. Stop Baggage Screening Safety
2. Stop Check-In Passenger Check-In PassengerBaggage BaggageBoarding Pass Boarding Pass
3. Stop Emmigration Border Law Emmigration Border Law
4. Stop Cashiers Desk Tax Free Paying automated
5. Stop Lounge Access automated
6. Stop Security Safety 2. Stop Security Safety
7. Stop Gate Access automated Gate Access
8. Stop Head Count ? Safety automated Head Count ? Safety
October 2003Copyright © BK-CPS
Commerce / Terminal ManagementCommerce / Terminal Management
Commerce at the Airport Shops
All the shops may use the „Bio-System“ as well for fast Payment and statistical features.
Airport may use this data for improved offers to the general and for specific cultures. Furthermore you may together with the shop-system give advice on individualised special offers
Terminal Management
Airport is able to establish the costsaving and comfort enhanced Terminal Management => The right passenger at the right time at the right place. (Not too early, not too late.)
October 2003Copyright © BK-CPS
The ImplementationThe ImplementationWe are not just a Company, we are a high We are not just a Company, we are a high
skill network association in a multicompany skill network association in a multicompany systemsystem
The Tools: They are proovedThey are prooved
The Interface Management: We have people with the right We have people with the right experienceexperience
The Quality Assurance: We do assure measurable We do assure measurable deliverables with a malus deliverables with a malus systemsystem
Skill of the Airport Staff: We do offer proper TrainingWe do offer proper Training
Pricing: We have a fair calculated We have a fair calculated pricingpricing