airlines industry
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AirlinesTRANSCRIPT
7/18/2019 Airlines Industry
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Oracle Solutions
for Airline Industry
7/18/2019 Airlines Industry
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Airlines: Part of Travel & Transportation
Air Road Water Rail / Land
• Airlines
• Airports
• Air Cr!o
• Rilro"s
• Pssen!er Ril#$s
• Li!%t Ril &'n"er!ro(n"
• Pipelines
• )%ips
• )eports
• )%ip$r"s
• Cr(ise Lines
• Deli*er$Tr(+,s
• Co(riers
• -(ses
• Postl )*+.
• Cr Rentl
Tourism
• Tr*el A!en+ies
• otels
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Imperatives for Airline
Customer Loyalty
o# "o I "i//erentite $o//erin!s to +(stoers
o# +n I ipro*e +(stoerser*i+e responsi*eness
Aircraft Reliabilityo# +n I in+rese intenn+e
pro"(+ti*it$ n" "e+rese ir+r/tt(rn ro(n" tie
o# "o I eet re!(ltor$!(i"elines /or +on/i!(rtion !tn" sset tr+eilit$
Decreasin !arins
o# "o I streline opertionsn" re"(+e opertin! +osts
o# "o I ens(re /inn+ilreportin! ++(r+$ n"e//e+ti*e !lol trinin!
Increased Securityo# "o I ipro*e pssen!er &
eplo$ee s+reenin! n" s/et$o# +n I ipro*e *isiilit$ to
reltie opertionl n"/inn+il in/ortion
Opertors-(il"ers)er*i+e
Pro*i"ersC(stoers
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Airlines: "ey Process Areas
!ar#etin& Sales
$inancial& %R !mt
Aircraft!aintenance
AirlineOperations
ro' and Sustain Customer Loyalty
Optimi(e Aircraft )tili(ation
Streamline Airline Operations
Improve $inancial and Personnel !anaement
Leverae Information Tec*noloy Outsourcin
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Airlines: "ey Process Areas & Solutions
!ar#etin& Sales
CustomerData
!anaement
Customer data
accumulates with
time and experience
Campain!anaement
Improve Predictive
Capabilities by
analyzin Customer
Past !ehavior
!ulti C*annelSales &
Service
Transactions across
multiple channels"
#n$assisted and
Aent Assisted
interactions
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Airlines: "ey Process Areas & Solutions
Aircraft
!aintenance
C!ROSpares Plannin &
!anaement
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Airlines: "ey Process Areas & Solutions
Airline
Operations
Optimi(e +,uipments & $acilities )tili(ation
• %rive &aintenance !est Practices
• '((ectively Plan (or Personnel) '*uipment) and Parts
• Provide +el($+ervice Access to Wor, Re*uests - +tatus
-or# OrdersC(rrent #or, se"
on /il(resPre*enti*e intenn+e
Asset Sc*edulesFore+ste" (s!ePlnne" e*ents
+nineerin Specs Asset & /+ilit$ +p+it$
nee"e" to eet "en" !aterial PlanninRe+ei*in! & in*entor$
P(r+%se re8 & PO
Resource PlanninTools n" e8(ipentPersonnel9 s,ills -or# +.ecution
Wor, res(lts n" tieentr$Meter re"in!s
!aintenanceSc*edules
Asset 'tili:tion )trte!$
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Airlines: "ey Process Areas & Solutions
$inance & %R
!anaement
Support Complete $acility & !aintenance Lifecycle
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Operational C*allenes
=
=
=
=
=
Oracle/s Solutionro' and SustainCustomer Loyalty
Optimi(e Aircraft )tili(ation
StreamlineAirline Operations
Improve $inancial andPersonnel !anaement
Leverae InformationTec*noloy Outsourcin
Mr,etin! > )les9 )er*i+e9C(stoer Dt Mn!eent
Cople? MRO9In*entor$ Mn!eent
Pro+(reent9 Mintenn+eMn!eent9 Lo!isti+s
Finn+ils9 (n Reso(r+es
On Den"
via.
via.
via.
via.
via.
De+linin! +(stoer lo$lt$
Di//erentitin! in +oo"it$ r,et@e.!. ser*i+es
De+linin! +(stoer lo$lt$
Di//erentitin! in +oo"it$ r,et@e.!. ser*i+es
i!% +osts to intin ITin/rstr(+t(re
Cople? (siness pps (p!r"esn" inte!rtion
i!% +osts to intin ITin/rstr(+t(re
Cople? (siness pps (p!r"esn" inte!rtion
Poor *isiilit$ into p(r+%sin! spen"
In"e8(te %n"lin! o/ "n!ero(s!oo"s
Poor *isiilit$ into p(r+%sin! spen"
In"e8(te %n"lin! o/ "n!ero(s!oo"s
i!% +osts /or ir+r/ton!ro(n"
i!%l$ "istri(te" spresin*entories n" oile ssets
i!% +osts /or ir+r/ton!ro(n"
i!%l$ "istri(te" spresin*entories n" oile ssets
Ltent9 in++(rte /inn+il "t
Cople? s,ills n!eent #it%%i!% trinin! +osts
Ltent9 in++(rte /inn+il "t
Cople? s,ills n!eent #it%%i!% trinin! +osts
Summary: Operational C*allenes and Solution
7/18/2019 Airlines Industry
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Oracle Solutions for Airlines
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