air tel
TRANSCRIPT
Experiential Positions
BRAND POSITIONING
BRAND POSITIONING
4
Functional Positions
Symbolic
Positions
1
120
2
85
SU
RV
EY
S
Per
cep
tual
Map
pin
g
7
450
Statistical Techn
iqu
es
BR
AN
D P
OS
ITIO
NIN
G M
easures
BR
AN
D P
OS
ITIO
NIN
G M
easu
res
COMPANY PROFILE
• Initially as Bharti Tele-Ventures in 1995
• Later changed to Bharti Airtel limited in 2006
• Bharti Airtel has nearly 29 million total customers
• broadband & telephone services in 94 cities.
AIRTEL BRAND POSITIONING
• Creating a Winning Brand Promise
• Capture the mind. Win the day.
• Choosing your words carefully- EXPRESS YOURSELF
• Brand Positioning Workshop
RESEARCH OBJECTIVE
• Study the brand positioning and perception of Airtel.
• Comparative analysis with other company.• Strategies adopted for it.
• Factors influencing the customer to stick with their network.
• Features needed every customer.
• Efficiency in providing after sales services.• Factors in increasing sales.
RESEARCH METHODOLOGY
1. Research Instrument.
3. Data Collection• Primary Data• Secondary Data
5. Sampling Techniques
BASIS FOR CHOOSING OPERATOR
15%
10%
4%
70%
1%
ECONOMICAL PROMOTIONAL
VALIDITY OPTIONS NETWORK COVERAGE
OTHERS
Do you give preference to advertisement for choosing your operator?
05
10
1520
25
3035
40
NO. OF PEOPLE
YES NO CAN'TSAY
Series1
Which operator would you prefer (except yours)?
55
20
10
5
10
0
0 20 40 60AIR
TEL
VODAFONE
IDEAT
ATA
RELIA
NCE
OTHERS
OP
ER
AT
OR
S
NO. OF PEOPLE
Series1
RESEARCH FINDINGS• Airtel enjoys high market share
• Hidden cost and confusing plans
• Network Connectivity
• Attractive Advertisements
• Major competition with Vodafone
• Good market image
CONCLUSION• AirTel has the most recognizable brand in
the Indian operator space, with 30.8% of our respondents .
• Of respondents, 27.4% identified AirTel with “cool”, 26% with “creative”, and 22% with “technically advanced”. Only 8.6% of respondents identified AirTel with “cheap”.
• It has increased its market share from 20.5% to 21.5% of the market.
RECOMMENDATIONS
• Improve Server down problem
• Image building
• Apply more Promotion tactics
• Focus on Customer satisfaction
• Availability of vouchers
• Eye on LBA’s