air india training manual passage ess14.04click.airindia.in/data/air india training...

IBM India Pvt. Ltd. GBS- Domestic of 16

Project ‘Sangam’

Training / User Manual

PASSAGE - ESS


SAP Portal Navigation ............................................................................................................... 3

Create Passage .......................................................................................................................... 5

Cancel RAO ..............................................................................................................................14


SAP Portal Navigation

The SAP Portal navigation is as simple as browsing any website in www.

SAP Portal Navigation Path The SAP Portal navigation path for Employee Self Services is as follows :

http://erpportal.airindia.in

SAP login screen

Please enter your User ID (SAP Personnel Number)

Please enter your password. First time password is set as your PAN Number (all alphabets

capital e.g. AAAAA1234B)

After you enter User id and Password; click on ‘Log On’ to continue.


Click on ‘Passage’

Click on Passage RAO


Create Passage

Once you click on Passage RAO service ; following screen will appear on your screen.

Steps for creating Passage

1) On this screen employee can view 3 sections

i. Employee Passage details : Employee’s Passage Quota eligibility and

Class of Travel eligibility; Passage on Hold Status and Years of Service

can be viewed.

ii. Overview : This section will display all the RAO’s issued to the Employee

recorded in the system.

iii. Passage Quota Details : This section will display Employee’s Passage

Quota


Click here to select RAO

Click here to

create New RAO

View

selected RAO

Cancel selected RAO

View Passage

Quota for the

employee


2) Click on Create New

This screen is to capture the RAO details for creation of RAO.

Family Members maintained in SAP system only can be used.

Once user selects Family Member; it gets added to the Travel Details section; where

Sector has to be updated, Confirmed Requests my employee if any has to be updated.

International Sector would be picked by system from flight schedule and Extended

Family would be picked by system based on relationship to the family member.

Family Members would be

displayed from Infotype 21

Click here to

select family

members

Click here to

add sector Click here to insert

another record of

same person


Single Flight Sector:

3) Click on ADD SECTOR

Example: Employee wants to Travel from Mumbai to Chandigarh without opting for any

stopover in between. He will therefore enter Mumbai as Orgin and Chandigarh as

Destination on the screen.

Note: Please enter only 3 character IATA codes in the designated area. If you are not

aware of the IATA code, click on the text box and press F4. From the list select you

desired origin/destination.

Based on Origin and Destination entered; system would provide a list of flights from

which user can select options.

Different Legs in the travel would be identified by ‘Index’ no; User will select one flight

and respective stopovers can be selected;

Click on Continue after selecting the desired route.

Click here to search

for the sector or user

can type directly


After user has selected the route and click on continue; the sector is prepared and shown in

the next screen.


Selecting Multi Sector with Stopover

Example: Employee wants to travel from Coimbatore to New York with stopover at Mumbai.

He would enter Coimbatore in Origin and New York in Destination; system would show

following results

Please note the column Index; each leg of travel will have same Index No. In our example

above; user can go to NYC from CJB view Mumbai or Via Delhi; so in Index one, he/she can

choose any one, accordingly if the user chooses via Delhi option, then the user can also avail

Mumbai as a Stop Over. In second leg of travel i.e. Index No. ‘2’; employee can choose only

second option i.e. via Delhi.

Similarly in the return trip; While coming from NYC user can opt from Mumbai or Delhi and

accordingly the onward journey to Coimbatore.

Note:

i. Only one record can be selected in One Index No.

ii. The Origin of any Index selected should be destination of the previous Index Selected as

shown above.

iii. A record from each Index should be selected.

iv. Please ‘Check’ the Stop over button corresponding to the flight operating at your desired

stop over route. Unless the stop over box is ‘checked’ you would not be allowed to

take stop over at that station.

Please note the

index nos. Each

Leg of travel

will have same

index number.

Please note the

index nos. Each

Leg of travel

will have same

index number.

To select

stopover please

select here.


After user has selected the route and click on continue; the sector is prepared and shown in

the next screen.

Note: In case of stop over selected, the sector shown would be CJB-BOM-DEL-NYC-

DEL-BOM-CJB.

System will validate the application and provide successful message if all the checks are

found to be correct.

Now system will enable Create Button.

Click here use

same sector for all

Based on selection

route will be provided

Once all details are

updated click on Validate


Click on ‘Create’ to

create RAO


4) RAO Created.

RAO created

successfully


Once the RAO is created in the system with a RAO number, employee is required to visit the

Passage set up where his passage record card is maintained, to collect the printed and stamped copy of the RAO for ticketing.

If during RAO creation, employee notices any discrepancy in his/her family details (Number of

members or their names) or passage balances, they are requested to contact their respective

passage setups for correction.


Cancel RAO

Employee will be able to Cancel only those RAO’s which are in ‘REQUESTED’ status. The

procedure for PRINTED RAO cancellation remains same as per your existing practice.

1) When employee has to Cancel an RAO click ‘Cancellation’ button as shown in the below

screen

Select RAO & click

on Cancellation

Click here to

Select RAO


Update Ticket status ie. Not Issued / Cancelled; and click on Cancel RAO User can see the RAO status as cancelled in overview screen

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