BEST iGIP

AWARD EXTERNAL RELATIONS

AIESEC HO CHI MINH CITY 14-15

Template copyright to Thien Kim Trinh

NATIONAL R&R APPLICATION FORM

EXTERNALRELATIONS

Relative Growth

Goal Achievement

Process Performance

Account Management

Quality

ER Contribution

Innovation

RELATIVE GROWTH

July Aug Sep Oct Nov Dec Jan Feb Mar Apr May June0

2

4

6

8

10

10

32

4

6

0 01

3

0 0

3 3

0

8

1

4

6

0 0

32

313-1414-15

RA

July Aug Sep Oct Nov Dec Jan Feb Mar Apr May June0

1

2

3

4

5

6

7

0

1

0

1

6

1 1 1

3

1

0

1

0

1 1

2

1

2 2

0

1

0 0

5

13-1414-15

MA

July Aug Sep Oct Nov Dec Jan Feb Mar Apr May June0

1

2

3

4

5

6

0

2

1 1

0

5

3

1 1

3

0

1

0 0

1

2 2 2

0

2

1

0 0

213-1414-15

RE

Comparing to the previous term:

• RA: 30.3%• MA: -6.25%• RE: -33.33%

RA MA RE

2013-2014 20 16 18

2014-2015 33 15 12

GOAL ACHIEVEMENT

•RA: 33/34 (97%)

•MA: 15/41

(36.6%)

•RE: 12/26

(46.2%)

PROCESS PERFORMANCE

TN fee collection: ~50% on time

Fire fighting process (NPS): case closed/case opened 2/0

Response rate (NPS): 54% (completed status)

Matching efficiency: 1-1.5 month

ACCOUNT MANAGEMENT

Usage of PODIO: follow MC’s instruction and PODIO rules

LC-MC cooperation:

support doing service for 3 EPs of MC (Christian, Jeff, Kota)

100% support MC in making National Newsletter

Joining Matching Mania

Hac – NST – focused on CEM and did national trainings

Cooperate well and do good service for CEEDers

TN taker endorsement: UT FLC and VASS

(UT FLC: http://bit.ly/1jZEBPj )

(VASS: http://bit.ly/TZ5wUI )

QUALITY

NPS Score: Matched:38 Realized:33 Completed:20

Re-raised TNs from long-term partners (VASS, UT, Galaxy, Grateful Days)

Deliver MC’s vision: get 2 TNs raised by CEEDer, 1 TN matched with Japan LCs, support Japanese CEEDers in sales and service

Good service quality: qualified and caring intern buddies, support interns with visa, accommodation, integration activities (Welcome Party, Vietnamese Class, Traditional Day, Bondings, Farewell Party)

Service materials : http://slidesha.re/1tgH8hm

QUALITY

Contract: Follow well instruction of MC, apply new template of

contracts

PODIO: 100% Update and follow well the PODIO rules

National Newsletter: contribute fully and on-time in the content,

getting good feedback from MC, sharing Good Case Practice with

the endorsement of partners

Crisis Management: We have no crisis

QUALITY

Salesforce Development:

. Member effective: 12/25 (48%)

. % members deliver result: 9/25 (36%)

. N.o of leadership position pipeline:

LCVP: 1 (Phuong)

Current PLs: 2 (Kim, Vy)

Upcoming PLs candidates: 8 (Viet, Phu, Mai, Tu, Tien, Trung, Son,

Cuong)

INNOVATION

GENERALLY:

- Full MEC from general understanding of AIESEC to professional

knowledge for salesmen, matching members and service members

- Allocating members into projects for better cooperation and

efficiency

- Sales-matching couple: let both salesmen and matchers understand

better the work of each other for better cooperation

INNOVATION

SALES:

- Market research: broaden ways to approach demands via alumni in HR

companies, recruiting web of Viet Nam in foreign countries, analyze S&D,

get matched identify focused segment

- Calling group weekly: giving advice, tips for better calling skills to set

meetings

- Senior-newbies couple meeting: boost performance of seniors as well as

let newbies practice sales during training time

- Meeting race

- Sales audit involving alumni

INNOVATION

MATCHING:

- Senior-newbie couple interview observation

- Interview audit involving interns and alumni

- Promotion feedback: newbies get feedback for their promotion from

seniors and salesmen

- Interview race

INNOVATION

SERVICE:

- Set partnership with visa agency to support visa for interns

- Expectation meeting online 1 week before coming to Viet Nam: helps

interns be clear of JD, working environment, living environment, etc.

- Global space for interns in HCMC

INNOVATION

Proactively implementing in National Strategy:

. Japan Market: 2 TNs raised and 1 TN matched

. CEM: get training from MCs, follow CEM challenge to enhance

service quality for interns

. MC-MC Partnership: Japan

THANKS FOR YOUR READING