ai agent and chatbot trends for enterprises

62
www.kooki.co 1 Chatbo t An Intelligent Agent for Enterprise Professionals Today, lets look at

Upload: teewee-ang

Post on 06-Jan-2017

1.840 views

Category:

Technology


0 download

TRANSCRIPT

Page 1: AI Agent and Chatbot Trends For Enterprises

www.kooki.co 1

ChatbotAn Intelligent Agent

for Enterprise Professionals

Today, lets look at

Page 2: AI Agent and Chatbot Trends For Enterprises

2

Renowned entrepreneurs and technologists including Mark Zuckerberg, Elon Musk and Reid Hoffman

www.kooki.co

Page 3: AI Agent and Chatbot Trends For Enterprises

3

Renowned entrepreneurs and technologists including Mark Zuckerberg, Elon Musk and Reid Hoffman

www.kooki.co

have recently declared their renewed interest in Artificial Intelligence (AI) projects. Some believe that AI Development is a real threat to the human race, some do not.

Page 4: AI Agent and Chatbot Trends For Enterprises

4

Elon Musk worries that artificial

intelligence will take over the world.(Dec 2015, @

Launchof OpenAI Project)

IT’S A THREAT!

www.kooki.co

Page 5: AI Agent and Chatbot Trends For Enterprises

5

"My personal challenge for 2016 is to build a simple AI to run my home and help me with my work.

You can think of it kind of like Jarvis in Iron Man….”-

Mark Zuckerburg, Jan 2016

IT’S NOT A THREAT!

www.kooki.co

Page 6: AI Agent and Chatbot Trends For Enterprises

6

Whatever it is,

www.kooki.co

Page 7: AI Agent and Chatbot Trends For Enterprises

7

Whatever it is,

www.kooki.co

Artificial Intelligence (AI) is here to stay

Page 8: AI Agent and Chatbot Trends For Enterprises

Artificial Intelligence Assistant Trend

8

“Over time, the computer itself – whatever its form factor – will be an intelligent assistant helping you through your day. We will move from mobile-first to an AI-first world.” Sundar Pichai, Google CEO28 April 2016

www.kooki.co

Page 9: AI Agent and Chatbot Trends For Enterprises

9

What is Artificial Intelligence?

www.kooki.co

Page 10: AI Agent and Chatbot Trends For Enterprises

10

What is Artificial Intelligence?

www.kooki.co

Artificial intelligence (AI) is the intelligence exhibited by machines or software. It is also

the name of the academic field of study which studies how to create computers and

computer software that are capable of intelligent behavior. (credit: wiki)

Page 11: AI Agent and Chatbot Trends For Enterprises

11

Artificial Intelligence

Deep Learning

Machine Learning

Hybrid Intelligence

Semantic Web

Ontology

DeepMind

AI Assistant

Chatbot

11www.kooki.co

What is Artificial Intelligence?

Page 12: AI Agent and Chatbot Trends For Enterprises

12

Semantic WebArtificial Intelligence

Deep Learning

Machine Learning

Hybrid IntelligenceOntology

DeepMind

AI Assistant

Chatbot

12www.kooki.co

What is Artificial Intelligence?

Page 13: AI Agent and Chatbot Trends For Enterprises

13

What is Chatbot?

www.kooki.co

Page 14: AI Agent and Chatbot Trends For Enterprises

14

What is Chatbot?

www.kooki.co

A.I. computer programs designed to behave like a human that you can interact with, in order to get information or get things done

Page 15: AI Agent and Chatbot Trends For Enterprises

15

“Chat apps will come to be thought of as the new browsers; bot will be the new websites. This is the

beginning of a new Internet”

Ted Livingston Founder & CEO of KiK

April 2016

www.kooki.co

Page 16: AI Agent and Chatbot Trends For Enterprises

16Source: BI Intelligence, 2015

www.kooki.co

Page 17: AI Agent and Chatbot Trends For Enterprises

17

The Rise of Messenger Apps

The race of Chatbots integration on Messaging

platforms is ON!

(MAU: Monthly Active Users)

www.kooki.co

Page 18: AI Agent and Chatbot Trends For Enterprises

18

“Facebook will now allow businesses to deliver automated customer support, e-commerce guidance, content and interactive experiences through chatbots…” – TechCrunch, April 2016

www.kooki.co

Page 19: AI Agent and Chatbot Trends For Enterprises

19

“Singapore is partnering with software giant Microsoft to develop

next-generation digital government services via chatbots that will enable conversation — be

it voice or text” Dr Vivian Balakrishnan,

Minister-In-Charge of the Smart Nation Initiative, July

2016

www.kooki.co

Page 20: AI Agent and Chatbot Trends For Enterprises

20BI Intelligence, 2016

www.kooki.co

Page 21: AI Agent and Chatbot Trends For Enterprises

21

The Artificial Intelligence behind Chatbots

Text &/or Speech Engine

Natural Language Processing

Machine and Deep Learning

www.kooki.co

Page 22: AI Agent and Chatbot Trends For Enterprises

22

The Artificial Intelligence behind Chatbots

Text &/or Speech Engine

Natural Language Processing

AI Engine #1: Natural Language Processing (NLP)NLP enables computers to derive meaning from human or natural language input.

Machine and Deep Learning

www.kooki.co

Page 23: AI Agent and Chatbot Trends For Enterprises

23

The Artificial Intelligence behind Chatbots

Text &/or Speech Engine

Natural Language Processing

AI Engine #1: Natural Language Processing (NLP)NLP enables computers to derive meaning from human or natural language input.

Machine and Deep Learning

www.kooki.co

Page 24: AI Agent and Chatbot Trends For Enterprises

24

The Artificial Intelligence behind Chatbots

Text &/or Speech Engine

Natural Language Processing

AI Engine #2: Machine Learning (ML)ML enables computers to learn when exposed to new data without being explicitly programmed.

Machine and Deep Learning

www.kooki.co

Page 25: AI Agent and Chatbot Trends For Enterprises

25

The Artificial Intelligence behind Chatbots

Text &/or Speech Engine

Natural Language Processing

AI Engine #2: Machine Learning (ML)ML enables computers to learn when exposed to new data without being explicitly programmed.

Machine and Deep Learning

www.kooki.co

Page 26: AI Agent and Chatbot Trends For Enterprises

26

Chatbots: History

1950: Alan Turing proposes the Turing Test to determine the intelligence of computer programs

1995: Alice was launched. It was one of the most successful chatterbots at that time

1950 1960 1970 1980 1990

2000 2010

2013: Mitsuku wins the Loebner Prize. It is one of the most human-like chatbots publicly available

1990: The Loebner Prize, a competition that judges chatbots based on their human likeness, is launched

1965: Development of ELIZA, one of the first chatbots

1972: PARRY was launched. It was a chatbot that simulated a patient with paranoid schizophrenia.

www.kooki.co

Page 27: AI Agent and Chatbot Trends For Enterprises

27

Chatbots: History

1950: Alan Turing proposes the Turing Test to determine the intelligence of computer programs

1995: Alice was launched. It was one of the most successful chatterbots at that time

1950 1960 1970 1980 1990

2000 2010

2013: Mitsuku wins the Loebner Prize. It is one of the most human-like chatbots publicly available

1990: The Loebner Prize, a competition that judges chatbots based on their human likeness, is launched

1965: Development of ELIZA, one of the first chatbots

1972: PARRY was launched. It was a chatbot that simulated a patient with paranoid schizophrenia.

www.kooki.co

Page 28: AI Agent and Chatbot Trends For Enterprises

28

What Make Chatbots Come Alive

www.kooki.co

Page 29: AI Agent and Chatbot Trends For Enterprises

29

What Make Chatbots Come Alive

www.kooki.co

Page 30: AI Agent and Chatbot Trends For Enterprises

30

What Make Chatbots Come Alive

It has to mimic just like human

www.kooki.co

Page 31: AI Agent and Chatbot Trends For Enterprises

31

What Make Chatbots Come Alive

It has to mimic just like humanIt has to be useful

www.kooki.co

Page 32: AI Agent and Chatbot Trends For Enterprises

32

How Can Chatbots Help Enterprises

www.kooki.co

Page 33: AI Agent and Chatbot Trends For Enterprises

33

Automation | Accuracy | Cost Effectiveness | Multi-tasking |Dynamics | Productivity | Collaboration

How Can Chatbots Help Enterprises

www.kooki.co

Page 34: AI Agent and Chatbot Trends For Enterprises

34

Top ChatBots Application Trends for Business

www.kooki.co

Page 35: AI Agent and Chatbot Trends For Enterprises

35

A.I. ChatBots for Business

www.kooki.co

Page 36: AI Agent and Chatbot Trends For Enterprises

36

A.I. ChatBots for Business

www.kooki.co

Page 37: AI Agent and Chatbot Trends For Enterprises

37

1. HR Assistan

t Chatbot

s

www.kooki.co

Page 38: AI Agent and Chatbot Trends For Enterprises

38

HR Assistant Chatbots

www.kooki.co

Page 39: AI Agent and Chatbot Trends For Enterprises

39

HR Assistant Chatbots “They will tell

Mila they’re not feelin well….

“I’m sorry to hear that,” Mila will respond….

Mila will send a message to the appropriate manager….”

www.kooki.co

Page 40: AI Agent and Chatbot Trends For Enterprises

40

2. Scheduling

Assistant Chatbots www.kooki.co

Page 41: AI Agent and Chatbot Trends For Enterprises

41

Scheduling Assistant Chatbots

Mimetic is a personal assistant

that schedules

meetings for you.

www.kooki.co

Page 42: AI Agent and Chatbot Trends For Enterprises

42

Scheduling Assistant Chatbots

Mimetic is a personal assistant

that schedules

meetings for you. Automatically,

upon instructionwww.kooki.co

Page 43: AI Agent and Chatbot Trends For Enterprises

43

Scheduling Assistant Chatbots

Meekan is your team’s scheduling assistant robot. Just ask for a meeting,

and Meekan will match everyone’s calendar for the optimal time

www.kooki.co

Page 44: AI Agent and Chatbot Trends For Enterprises

44

3. Workflow Assistant Chatbots

www.kooki.co

Page 45: AI Agent and Chatbot Trends For Enterprises

45

Workflow Assistant Chatbots

Company WORKATO’s Workbot helps to pull all graphs and charts

from multiple applications www.kooki.co

Page 46: AI Agent and Chatbot Trends For Enterprises

46

Workflow Assistant Chatbots

“Workato’s chatbot brings enterprise workflow into Slack”

TechCrunch, Jan 2016www.kooki.co

Page 47: AI Agent and Chatbot Trends For Enterprises

47

4. Brand AmbassadorChatbots

www.kooki.co

Page 48: AI Agent and Chatbot Trends For Enterprises

48

How about a chatbot that answers all your brand, company and products enquiries?

www.kooki.co

Page 49: AI Agent and Chatbot Trends For Enterprises

49

How about a chatbot that answers all your brand, company and products enquiries?

Get a Brand Ambassador “Hibot” from Kooki today

www.kooki.co

Page 50: AI Agent and Chatbot Trends For Enterprises

50www.kooki.co

Page 51: AI Agent and Chatbot Trends For Enterprises

51

Talk to our hibot

@KookiHiBot Telegram

www.kooki.co

Page 52: AI Agent and Chatbot Trends For Enterprises

52

It is Kooki’s Brand

Ambassador

Talk to our hibot

@KookiHiBot Telegram

www.kooki.co

Page 53: AI Agent and Chatbot Trends For Enterprises

53

In Summary,

www.kooki.co

Page 54: AI Agent and Chatbot Trends For Enterprises

54

In Summary,

AI assistant and chatbot applications will continue to grow

www.kooki.co

Page 55: AI Agent and Chatbot Trends For Enterprises

55

In Summary,

AI assistant and chatbot applications will continue to grow

in both enterprise and consumer space.

www.kooki.co

Page 56: AI Agent and Chatbot Trends For Enterprises

56

“Chatbots will fundamentally revolutionize how computing is experienced by everybody.” - Microsoft CEO Satya Nadella, July 2016

www.kooki.co

Page 57: AI Agent and Chatbot Trends For Enterprises

57

SLIDESHARE BY KOOKI CMO- TEEWEE ANG

www.kooki.co

Page 58: AI Agent and Chatbot Trends For Enterprises

58

Intelligent Agent for Enterprise Professionals

Kooki builds AI Agents that boost enterprise knowledge accumulation and users’ professional capabilities with DeepProTM, our suite of artificial intelligence & deep learning expertise models.

INTRODUCING KOOKI

www.kooki.co

Page 59: AI Agent and Chatbot Trends For Enterprises

59

Intelligent Agent for Enterprise Professionals

Kooki builds AI Agents that boost enterprise knowledge accumulation and users’ professional capabilities with DeepProTM, our suite of artificial intelligence & deep learning expertise models.

Management

Mid-Management

Working …

Kooki’s AI Agent Model: Tiering & Collaborative Network

INTRODUCING KOOKI

www.kooki.co

Page 60: AI Agent and Chatbot Trends For Enterprises

60

Intelligent Agent for Enterprise Professionals

Kooki builds AI Agents that boost enterprise knowledge accumulation and users’ professional capabilities with DeepProTM, our suite of artificial intelligence & deep learning expertise models.

Management

Mid-Management

Working …

Kooki’s AI Agent Model: Tiering & Collaborative Network

INTRODUCING KOOKI

AI Agent Applications to come:• Market

Intelligence• Financial Analysis• Governance &

Regulation• Accountancy• HR Management• Customer Service• More…

www.kooki.co

Page 61: AI Agent and Chatbot Trends For Enterprises

61

OUR CORE TEAM

Weetiong AngCEO

“There will come a day when we witness the convergence

of human and machine.”- Weetiong Ang

Teewee AngCMO

“If you want to go fast, go alone. If you want to go far,

go together.” – African Proverb

Joey SimBusiness Development

Lead“Success is how high you

bounce when you hit bottom.”

-George S. Patton

INTRODUCING KOOKI

www.kooki.co

Page 62: AI Agent and Chatbot Trends For Enterprises

62www.kooki.co