MANSOOR AHMAD BAIG Permanent Address: CB-147, Nishtar Street, Lane # 1, Lalazar Colony, Wah Cantt, Pakistan.

Fixed line # +92 51 4511411 - Mob./Viber/Whatsapp # +92 345 500 6040, Current local: 00974 33481939

E-mail: mansoorahmadbaig@gmail.com, Skype: mansoorahmadbaig

OBJECTIVE

To share a challenging environment, that supports appetite for growth, with a team of highly motivated professionals; to mutually

help enhance technical, social, management and leadership ability.

ACHIEVEMENTS

Applaud Excellence – for successful planning to delivery of SAE-GW upgrades project in Ooredoo Qatar - 2014

Win Together – for active contribution in RSO help my colleague (Praise Excellence award) - 2014

Focus on Customer – for active support of Zain Iraq PaCo rollout (Praise Excellence award) - 2014

Inspire – for successful VoLTE trial to Zain KSA (Praise Excellence award) - 2014

Win Together - for Zain KSA VoLTE Success (Praise Excellence award) - 2014

NSN Bravo award – AMEA regional excellence award for MBB Core – Dec. 2013

RSO MEA expert group setup and its framework definition team - Sep. 2011

Termed Rel-4 expert who can do miracles for services / project delivery – RSO Middle East Shukran – Aug. 2011

CC & SA Care Services Annual Excellence Award for year 2009 – presented in 2010

Fastest and largest successful Rollout of NSN Rel. 4 network (Telenor PK) in MEA Region – 2008-09

Rated as ‘Excellent / Outstanding Performer’ (regularly exceeds expectations). – 2009 – 2014

SKILLS

General: Technology driven, adaptable, result oriented telecommunications’ professional having can-do mindset and positive

inspiring approach that always helps in leading teams to successful project and services’ delivery. Capable of handling, prioritizing and

delivering multiple complex (related/unrelated) tasks, within the agreed scope, budget and timelines. These skills were acquired

primarily through multiple years of customer facing experience in technical services’ delivery organization.

Technical: Technical project management, SOW agreement, service delivery, design (topology), dimensioning, planning (HLD/LLD,

data-fill), rollout/deployment, commissioning, integration, multivendor integration (MVI - NSN, Huawei, ZTE and Ericsson), inter-

operability testing (IOT), troubleshooting, upgrades, expansions, customer acceptance, feature testing, network audit, KPI

benchmarking/improvement and network optimization for LTE, PS and CS Core networks.

LTE EPC (Rel. 8), HSPA & iHSPA (Rel. 7), UMTS (Rel. 6), GSM (R99, Rel. 4), GPRS, EDGE, IMS, IP, 3GPP, IETF, GTP, SS7, SIGTRAN, Radius,

Diameter, GTP’.

Products:

PS Core / LTE EPC / IMS

Nokia Siemens Networks Flexi NG (HC-GGSN, S-GW, P-GW), Flexi NS – MME / SGSN (DX, ATCA) / Triple Access, Flexi ISN (GGSN), NSN

Traffica, NSN LIG, Infoblox DNS, Sandvine DPI (SRP/SPB/NDS, NBI, PTS), CFX5000, iNUM

CS Core

Open MSS, Open MGW, DX MSS, GCS, HLRi, IPA MGW, BSCi, RNC, TMGW, CDS, NSN NetAct OSS, Open TAS

Platforms: NSN ATCA, Nokia DX200, IPA2800, Siemens D900 EWSD and NSN Flexi IPSO/IPMI.

Microsoft Office, Windows, Project, Visio, Linux (Redhat & Suse).

Programming Languages/ Engineering Software: C++, Visual C++, Visual Basic, Verilog HDL, PSPICE, Matlab, PLC programming (STL,

Ladder), Xilinx FPGA. Engineering Drawings with Pro-Desktop.

WORK EXPERIENCE

Nokia Networks [Mar. 2007 to date] Sr. Customer Services Engineer (LTE / EPC / PS / IMS / CS)

Customer facing role catering the overall telecommunication network deployment/rollout (NI), customer support (CARE) for

converged core (LTE / PS / IMS /CS) network, pre-sales consultancy, end-to-end services delivery and post delivery support for mobile

network operators.

Resource Stream Organization - RSO Expert group Middle East – Sep. 2011 – Present

RSO Experts are technical gurus to lead ME RSO in delivery excellence. This group of regional experts is involved in setting up

resource stream organization across the ME. Our main focus is to deliver guidelines, procedures, best practices, tools and databases

to ensure smooth application of our pillars "First time right, discipline of execution, customer focus".

Projects

Ministry of Interior (MOI) Qatar (IMS + EPC) NI Support – [ April 2015 – now]

This Phase 2 NI project Includes IMS and EPC commissioning, integration, site-connectivity and customer acceptance of all network

elements to introduce geo-redundancy for main site. Project also includes HSS/One-NDS part, however, didn’t participate in this

product tasks.

Ooredoo (Qtel) Qatar EPC NI and Care Support – [ April 2014 – now]

NI and CARE support for Ooredoo Qatar, including FNS and FNG upgrades, launch of Roaming for 4G and CARE support for EPC, IP and

Infoblox DNS.

Zain Iraq, PaCo features / acceptance testing with customer and rollout support for first 3 PaCo launches – [Jan - Sept. 2014]

MTC Touch, Lebanon LTE EPC trial (extended scope for CSFB, Huawei PCRF, One NDS and IMS integration) – [Nov. – Dec. 2013]

Ooredoo (Qtel) Qatar NI/Care support for EPC Core – [Oct. 2013]

The installed base includes 2 Flexi NS MMEs, 2 Flexi NGs, 2 SGSNs, 2 FNG as high capacity GGSNs, Infoblox DNS.

Telenor Pakistan Care support for Packet Core - [Sep. 2013 ]

Installed base includes 4 SGSNs, 2 Flexi ISNs, Info blox DNS.

MTC Touch, Lebanon (Zain group) – LTE EPC Trial [May 2013 – Aug 2013]

The trial was in multi-vendor environment with MME, S/P-GW and IN from NSN, while radio from other vendors - 2G from ZTE, 3G

from Huawei while eNodeBs are from Huawei and ZTE, HSS and PCRF from Huawei, 2/3G PS Core from Huawei and 2/3G CS Core

from NSN.

AWCC, Mobilink and Telenor Care support for Packet Core – [Sep.2011 – Mar 2013]

Trouble resolution for customer reported issues, emergency and expectations’ management, weekly meetings, software deployment

support, preventive maintenance, audits and optimization to benchmarked KPIs.

Mobilink Pakistan Packet Core expansion project – [Sep. – Dec. 2011]

Flexi ISN large scale and dual chassis expansion + release 4.0 to 5.0 upgrade; SGSN DX expansions and release upgrade from SG7 to

SG 8, ATCA SGSN Commissioning, integration.

Mobilink Pakistan Traffic Mix project 2011 - [Jun. - Aug. 2011]

MGW U3C to U4 Switching Subsystem upgrade, MSS EMB upgrade, MSS & MGW expansions.

Zain Saudi Arabia, MSS pooling implementation [RAN dependent] + Care support for core network, Hajj 1431 – [Oct. - Dec. 2010]

MSS, MGW, RNCs in pool area, MSS M14 & MGW U4 commissioning, integration, customer acceptance and launch.

Telenor Pakistan rollout network capacity expansion in Rel. 4 for to D900 MSC 22-25 swap – [Jun. - Sep. 2010]

MSS M13 to M14 upgrades, MGW U3C to U4 switching subsystem upgrade, MGW relocation, acceptance and launch.

ROSHAN and Afghan Wireless (AWCC) remote support for emergency scenarios and customer CARE Queries [Jul.2010 - 2013]

NSN VoIP Server (NVS) trial for Telenor Pakistan - [May. - Jun.2010]

Test bed setup in Serena Business Complex, Islamabad and UMTS (3G) trial for Mobilink [Apr.2010]

The installed base in test bed; 1 MSS, 2 MGWs, 1 HLR, 1 SGSN-DX, 1 GGSN, 1 IN, 1 BSC and 1 RNC.

Telenor Pakistan NI project - network capacity expansion - [May.2009 - Mar. 2010]

Simo analyzer trial, eMLPP trial, Huawei HLR integration, D900 SND D63-64 upgrade, MSS EMB upgrades, MGW U3C – U4 switching

subsystem upgrades, MSS M14, GCS & MGW U4, TMGW commissioning, integration, customer acceptance and launch.

Sabafon Yemen project NI - [Feb.2009]

First launch of Rel-4 DX MSS and IPA MGW and later remote support for Risk level 2-3 activities.

Mobilink Pakistan Rel. 4 rollout project – [Jan. & Apr. 2009]

Network implementation, Customer care and emergency support for core network

Telenor Pakistan Care support/NI - [Oct.2007 - Dec. 2008]

Rel-4 Dx200 (M13, M14), IPA 2800 (U3C, U4) MGW Commissioning, integration, MSS M13 – M14 upgrade pilot.

Telenor Pakistan R99 implementation project – Phase II – D900 MSCs 20 - 35 rollout - [Mar. – Sep. 2007]

R99 Siemens D900 EWSD MSCs commissioning, integration, customer acceptance, SND upgrades - DE 62, 63, 64. ATMB, LTG / STMi,

IOPMB, expansions

Schneider Electric [Jan. to Feb. 2007] Marketing Engineer

Acquire up to date knowledge of the product line.

Study market trends and accordingly, the requirements of various customers in power industry.

Expand business; achieve sales targets by attracting new customers and develop sales strategy using customer interaction as primary

input.

Motorola [Oct. to Dec. 2006] Intern - RF Optimization

• TEMS Investigation 7.0, Map Info. and MARS

Monitoring and improvement of Mobilink Pakistan radio network with reference to agreed Key Performance Indicators.

Benchmark, site health and drive test reports. Field/drive testing.

Dewan Salman Fiber [Sep. 2006] Electrical & Instrumentation Maintenance Engineer

Operation and maintenance of automated machinery used in manufacturing of petro-chemical fiber [Siemens and Allen-Bradley PLC]

Pakistan Tobacco Company [Jun. to Jul. 2005] Intern - Production

Projects: Production loss minimization, in case of a power failure (project cost Rs.1.8 million) & Training module for GD in VB 6.

TRAININGS

Systems Integration LTE Voice Core Integration Certified Solution Engineer L3 – [May. 2015]

Systems Integration Telco Voice Cloud Certified Solution Engineer L3 – [May. 2015]

Systems Integration EPC Telco Cloud Certified Solution Engineer L3 – [May. 2015]

Virtualization and Cloud Computing basics – [Mar. 2015]

NSN Telco Cloud – [Mar. 2015]

IMS 10.x CFX/CMS installation and commissioning (ATCA line) – [Nov. 2014] – Munich / Germany

IMS 10.x CFX/CMS troubleshooting (ATCA line) – [Nov. 2014] – Munich / Germany

IMS 10.x HSS-FE for IMS, Subscriber Provisioning and Administration – [Nov. 2014] – Munich / Germany

IMS 10.x CFX-5000 Operation – [Oct. 2014] - Munich / Germany

Experts workshop and Train the Trainer (TTT) for coaches – [Dec. 2013] – Dubai / UAE

On job assignment with technical support (Tier 3 / PL) for Flexi NG/NS competence development – [Apr. 2013] - Espoo/Finland

Nokia Siemens Networks Certified Solution Specialist - LTE Evolved Packet Core Solutions

Nokia Siemens Networks Certified Solution Associate - LTE Radio Access and Evolved Packet Core Solutions

SGSN SG7 Call Control [Apr. 23-25, 2012] Islamabad/Pakistan

Flexi NG 2.0 New Features Deep Dive [Apr. 2012] Virtual Classroom

Flexi NS MME 2.0 Overview [Mar. 2012] Virtual Classroom

ATCA SGSN SG8 (Flexi NS) Operation and Maintenance) [Dec. 2011] Cassina de Pecchi – Milan/Italy

Extended IP Multimedia System (IMS) & Long Term Evolution (LTE) boot-camp [Sep. 2011] Virtual Classroom

Circuit Switched Core Network SR5.0 - MSS and MGW dimensioning [Sep. 22, 2011] Virtual Classroom

Circuit Switched Core Expert Days [Sep 5-7, 2011] Virtual Event

Call Handling in MSC Server System [Jun. 2011] Virtual Classroom

Introduction to Nokia Siemens Networks ATCA Hardware platform [Apr 2011] Virtual Classroom

Linux System Administration Update I – CLI, streams, pipes, redirects, processes, expressions, file system/handling, system mounting,

partitions. [Mar 2011] Web-based training

IP Assessment for Generic IP & Packet Competence Service, Level 3 [Jan 2011] Virtual Classroom

NSN Service Excellence – Starter [Jul. 2010] Web-based training

Introduction to Long Term Evolution/System Architecture Evolution end-to-end system architecture [May 2010] Web-based training

Switching Core Network Signaling [Feb 14-18, 2010] Cairo/Egypt

Next Generation Network [Jan 2010] Web-based training

IP Assessment for Generic IP & Packet Competence Service, Level 2 [Jan 2010] Virtual Classroom

Internet Protocol, TCP/IP Basics & Wireless LAN Fundamentals [Dec 2009] Web-based training

Revolutionize with IP [Sep 2009] Web-based training

Importance of IP for NSN [Sep 2009] Web-based training

IP Products and Solutions [Sep 2009] Web-based training

Overview of IP and Ethernet Technology [Sep 2009] Web-based training

Leadership without Authority [Jul. 2009] Web-based training

Switching Core Network Call Control & Procedures [Mar 16-20, 2009] Munich/Germany

3G SYStem TRAining - UMTS [Oct. 21-23, 2008] Islamabad/Pakistan

Switching Core Network Routing [Jun. 2-6, 2008] Espoo/Finland

Circuit Switched Core Network Troubleshooting [May 26-30, 2008] Espoo/Finland

MSC Server Site Connectivity Hands On Training [May 20-23, 2008] Espoo/Finland

Switching Core Network Commissioning & Integration [May 7-16, 2007] Islamabad/Pakistan

EDUCATION

B.S. Electronic Engineering 2006

Ghulam Ishaq Khan Institute of Engineering Sciences and Technology, Topi - Pakistan.

Higher Secondary School Certificate (Mathematics, Physics, Chemistry) 2002

P.O.F. Science Degree College, Wah Cantt, Pakistan [Federal Board of Intermediate and Secondary School Education - Islamabad]

Secondary School Certificate (Science) 2000

Sir Syed High School, Wah Cantt, Pakistan [Federal Board of Intermediate and Secondary School Education - Islamabad]

REFERENCES

May be provided upon request