ahm060 3 cargo and mail - pax and baggage

8/17/2019 AHM060 3 Cargo and Mail - Pax and Baggage

1/26

3. CARGO/MAIL HANDLING

Station:

Handling Company:

Date:

3.1 Services

3.1.1 Services Provided

Services

Handling

Company Carrier

Not

Provided

Acceptance of standard cargo/mail and non dangerous special cargo

other:

Acceptance of Dangerous Goods

other:

Determination of palletized/containerized cargo weights

other:

Determination of bulk cargo weights

other:

Checking of ULDs and tie-down accessories serviceability

other:

Bulk cargo preparation for carriage

other:

ULD preparation for carriage

other:

Checking and segregating non dangerous special cargo loaded on ULDs

other:

Checking and segregating dangerous goods loaded on ULDs

other:

Completion and signature of ULD tags

other:


2/26

ServicesHandlingCompany Carrier

NotProvided

Issuance of NOTOC

other:

Communication of load data to load control

other:

Security procedures

other:

Storage and protection of cargo

other:

Checking and calibration of scales

other:

Salvage of Dangerous Goods

other:

3.1.2 Experience

The Handling Company has experience in handling following Carriers and Aircraft Types:

Name of Carrier Aircraft Types

Comments:


3/26

3.2 Training and Qualification

Three different functions are involved in the Cargo and Mail Handling process:

— Cargo acceptance

— Cargo preparation for carriage

— Communication of load data to load control

Consequently, the training and qualification may differ per function. To have a proper overview, the training and qualification aspects

shall be indicated for each function.

3.2.1 Basic Training

A. Basic training must be completed by a written test (Yes/No)

B. Minimum passing rate for test (in %)

C. A Licence is issued (Yes/No)

Duration (days) EDP Used A B C

Function

Class-

room

On the

Job CBT

Self-

study Provider N Y Name Y N % Y N

Cargo acceptance

Cargo preparation for

carriage

Communication of load

data to load control

Comments:

3.2.2 Recurrent Training

A. Recurrent training must be completed by a written test (Yes/No)



Duration (days)/Interval (months) EDP Used A B C

Function

Class-

room

On the

Job CBT

Self-


Cargo acceptance


carriage



Comments:


4/26

Legend:

= safety relevant complaint

= complaint; not safety relevant

= no complaint; in accordance with carrier’s standards fulfilled

= not applicable; not checked


5/26

3.2.3 Dangerous Goods Training

Dangerous Goods training is given according to:

Carriers regulations

IATA Dangerous Goods Regulations

Dangerous Goods Training is Certified by:

A. Dangerous Goods Training must be completed by a written test (Yes/No)



Duration (days) EDP Used A B C

Function

Class-

room

On the

Job CBT

Self-


Cargo acceptance


carriage



Comments:

3.2.4 Dangerous Goods Recurrent TrainingDangerous Goods Recurrent Training is Certified by:

A. Dangerous Goods Recurrent Training must be completed by a written test (Yes/No)



Duration (days)/Interval (months) EDP Used A B C

Function

Class-

room

On the

Job CBT

Self-


Cargo acceptance


carriage



Comments:


6/26

3.2.5 Intentionally Left Blank


7/26

3.2.6 Additional Training

(Please state below, if, what type and for which function additional training is given)

Duration (days)

Type of Training Staff/Function Classroom On the Job CBT Self-study

Cargo acceptance

Cargo preparation

for carriage

Communication of

load data to load

control

Comments:

3.2.7 Training and Qualification Records

Type of Training

Training and qualification records are:

kept on file checked for validity

No Yes by No Yes byBasic Training

Recurrent Training

Dangerous Goods Training

Dangerous Goods Recurrent Training

3.2.8 General Comments on Training


8/26

3.3 Procedures and Organisation Assessment

3.3.1 Cargo Acceptance

3.3.1.1 Tables of Hold Capacities

Tables of the aircraft hold capacities and structural limitations are available

Yes No

A procedure is in place ensuring that cargo dimensions and weights do not exceed the aircraft’s

loading limitations

Yes No

3.3.1.2 ULDs Assembled and Delivered by Agents/Shippers

ULDs do not contain dangerous goods and are built-up and secured according to

IATA AHM 311

Yes No

ULDs are checked for serviceability (ULDs and loading accessories)

Yes No

ULDs are checked for correct build-up and non-dangerous goods loading

Yes No

3.3.1.3 Acceptance for Shipping of Special Load

Special load (AVI, PER, HUM, VAL, OBX, etc.) is accepted in accordance with the IATA and/or

carrier’s regulations

Yes No

3.3.1.4 Acceptance for Shipping of Dangerous Goods

Dangerous goods shipments are accepted according to an acceptance sheet, shipper’s declaration

and qualified staff, as directed by IATA and/or carrier’s regulations

Yes No

Comments on cargo acceptance:

3.3.2 Cargo Preparation for Carriage

3.3.2.1 Determination of Weights

Weight of BULK cargo/mail is normally established by:

Weighing carts on a weighbridge

Weighing individual pieces

Tallying weights recorded on cargo manifests (AV7 documents for mail)

Weight of cargo/mail ULDs is normally established by:

Weighing ULDs/dollies on a weighbridge

Weighing individual pieces

Tallying weights recorded on cargo manifests (AV7 documents for mail)

3.3.2.2 Tables of Hold Capacities

Tables of the aircraft hold capacities and structural limitations are available

Yes No


9/26

A procedure is in place ensuring that cargo dimensions and weights do not exceed

the aircraft’s limitations

Yes No

3.3.2.3 ULD and Tie-down Accessories Serviceability (e.g. straps and

attachment fittings)

ULDs and tie-down accessories are checked for serviceability according to carrier’s

regulations and/of IATA AHM 340

Yes No

3.3.2.4 Dangerous Goods Loaded in ULDs

DG-shipments are segregated according to carrier’s incompatibility Chart of

IATA DG-regulations 9.0

Yes No

When dangerous goods are loaded within a ULD, the appropriate ULD tag with theappropriate codes is affixed

Yes No

3.3.2.5 Special Load

The following information applies to special load, such as perishable cargo, live animals, human

remains and shipments requiring special handling due to their urgency or commercial importance.

All personnel involved in the handling of such shipments are fully aware of the special handling and

palletization rules of such shipments

Yes No

Suitable arrangements are made for appropriate security measures for valuable and vulnerable

cargo

Yes NoSpecial cargo shipments have the appropriate labelling attached to the package and are clearly

marked (e.g. AVI) in the “remarks” box of the ULD tag

Yes No

Perishable cargo and live animals are handled according to the requirements of the particular

commodity

Yes No

Incompatible loads are segregated according to carrier’s incompatibility Chart of IATA AHM 645

Yes No

ULDs are assembled according to their dimensional and structural limitations

Yes No

Aircraft palletization and tie-down for ordinary and particular cargo (dense, fragile, instable, etc.) is

carried out according to IATA and/or carrier’s regulations

Yes No

The destination, net weight, tare weight and total weight are clearly entered on the ULD tag

Yes No

Comments on cargo preparation for carriage:

3.3.3 Communication of Load Data to Load Control


10/26

3.3.3.1 NOTOC

Information relating to dangerous goods and other special load is prepared by qualified staffaccording to IATA and/or carrier’s regulations

Yes No

Type of NOTOC issued:

Manual NOTOC as per AHM 381

EDP standard NOTOC as per AHM 382

EDP NOTOC summary as per AHM 383

ACARS NOTOC

Other (specify):


11/26

3.3.3.2 Cargo and Mail Weight Information

Weight (and special remarks) of cargo and mail is normally supplied to load control by meansof:

Cargo manifests

ULD/bulk load statement

UWS message

Direct entry into DCS

Other method (specify):

Comments on load data communication:

3.3.4 Miscellaneous

3.3.4.1 SecuritySecurity in all aspects, as well as prevention of damage, pilferage and mishandling of all cargo is

provided for

Yes No

3.3.4.2 Storage and Handling of Cargo/mail Between Acceptance and Loading

Segregation, suitable storage facilities and special care for special types of cargo (dangerous

goods, live animals, perishables, vulnerables and valuable cargo) is provided for as per IATA

and/or carrier’s regulations

Yes No

3.3.4.3 Calibration of Scales

Scales are calibrated and checked

Yes — At intervals of:

No

3.3.4.4 Dangerous Goods Emergency Response Information

Is Emergency Response information available and used by the handling company

Yes No

3.3.4.5 Safety and Health Policy

Safety and Health policy is available and known by all staff

Yes No

3.3.4.6 Quality Assurance Program

A quality assurance program has been implemented

Yes No

Comments on miscellaneous security and safety procedures:


12/26

3.3.5 Manuals Available at Cargo Department

Manual Carrier’sHandlingCompany’s

Manual is knownand being used Valid

Cargo Handling Y N Y

N

Cargo Services Conference

Resolutions Manuals

Y N Y

N

IATA Dangerous Goods Regulations Y N Y

N

IATA ULD Technical Manual Y N Y

N

IATA Live Animals Regulations Y N Y

N

Cargo Interchange Procedures

Manual

Y N Y

N

IATA Airport Handling Manual Y N Y

N

IATA Principles of Aircraft Handling Y N Y

N

Other (specify): Y N Y

N


N

Other (specify): Y N YN

3.3.6 Filing Procedure

Shipper’s declaration for dangerous goods

Filed — Duration:

Not Filed

Dangerous goods acceptance check-list

Filed — Duration:

Not Filed

NOTOC

Filed — Duration:

Not Filed

Cargo/mail weight information

Filed — Duration:

Not Filed

3.3.7 General Comments on Procedures/Organization:


13/26

3.4 Summary

4. PASSENGER AND BAGGAGE HANDLING

Station:

Handling Company:

Date:

4.1 Services

4.1.1 Services Provided

Services

Handling

Company Carrier

Not

Provided

Check-in

other:

Boarding

other:

Baggage sorting

other:

4.1.2 Experience

The Handling Company has experience in handling following Carriers and Aircraft Types:

Name of Carrier Aircraft Types


14/26


15/26

Legend:

= safety relevant complaint

= complaint; not safety relevant

= no complaint; in accordance with carrier’s standards fulfilled

= not applicable; not checked

4.2 Training and Qualification of Passenger Handling/Baggage Handling Staff

4.2.1 Basic Training

Several different functions are involved in the passenger/baggage handling process. Consequently, the training and qualification

may differ per function. To have a proper overview, the training and qualification aspects shall be indicated for each function.

Standard functions: Check-in

Boarding

Baggage handling

Basic training is Certified by:

A. Basic Training must be completed by a written test (Yes/No)


Duration (days) EDP Used A B

Staff/Function

Class-

room

On the

Job CBT

Self-

study Provider N Y Name Y N %

Check-in

Boarding

Baggage handling

4.2.2 Recurrent Training

Basic training is Certified by:

A. Recurrent training must be completed by a written test (Yes/No)


Duration (days)/Interval (months) EDP Used A B

Staff/Function

Class-

room

On the

Job CBT

Self-


Check-in

Boarding

Baggage handling


16/26

4.2.3 Dangerous Goods Training

Dangerous Goods training (concerning the carriage of DG in baggage) is given according to:

IATA Dangerous Goods Regulations

IATA PSCR 745 (Dangerous Goods in Passengers Baggage)

Dangerous Goods Training is Certified by:

A. DGR basic training must be completed by a written test (Yes/No )


Duration (days) EDP Used A B

Staff/Function

Class-

room

On the

Job CBT

Self-


Check-in

Boarding

Baggage handling

4.2.4 Dangerous Goods Recurrent Training

Dangerous Goods Recurrent Training is Certified by:

A. Dangerous Goods Recurrent Training must be completed by a written test (Yes/No)


Duration (days)/Interval (months) EDP Used A B

Staff/Function

Class-

room

On the

Job CBT

Self-


Check-in

Boarding

Baggage handling

4.2.5 Intentionally Left Blank

4.2.6 Additional Training

Duration (days)

Kind of Training Staff/Function Classroom On the Job CBT Self-study

Check-in

Boarding

Baggage handling


17/26

4.2.7 Training and Qualification Records

Type of Training

Training and qualification records are:

kept on file checked for validity

No Yes by No Yes by

Basic Training

Recurrent Training

Dangerous Goods Training

Dangerous Goods Recurrent Training

4.2.8 General Comments on Training


18/26

4.3 Procedures and Organization Assessment

4.3.1 Establishing Load Data

Passenger Manual

Seat distr. EDP

Baggage Weighing at check-in (actuals)

Using standard weight

Other:

Comments:

4.3.2 EDP System (DCS)

EDP system used for check in

No

Yes Carrier’s Name: provider:

Handling Company’s Name: provider:

Above-mentioned EDP system is also used by the following carriers at the same airport:

Comments:

4.3.3 Check-in

4.3.3.1 Passenger Types and Their Impact on Weight and Balance

Check-in staff is able to identify passengers whose weight is proportionately above or below

average (athletes, seamen, children, ethnic groups)

Yes No

4.3.3.2 Passenger with Reduced Mobility

Check-in staff is aware that passengers with reduced mobility are not to be seated in areas

critical to the safety of the flight (e.g. exits)

Yes No

4.3.3.3 Potentially Dangerous Passengers

Check-in staff is able to identify passengers who might jeopardize flight safety (e.g. passengers

under the influence of alcohol or drugs, etc.)

Yes No

4.3.3.4 Handbaggage

Check-in staff is aware of the effects excessive and overdimensional handbaggage has on safety

or quality of service

Yes No

4.3.3.5 Animals

Procedures and conditions of carriage for animals are known by check-in staff


19/26

Yes No


20/26

4.3.3.6 Dangerous Goods in Passenger Baggage

Check-in staff know the consequences of forbidden dangerous goods on flight andpersonnel safety

Yes No

Check-in staff know which dangerous goods are allowed/not allowed in baggage

Yes No

Check-in staff can identify those passenger groups most likely to carry dangerous goods

(hunters, campers, etc.)

Yes No

Check-in staff can identify potentially dangerous baggage (leaks, smoke, smell, etc.)

Yes No

Check-in staff can identify DANGER tags (color, shape, design symbols)

Yes No

4.3.3.7 Report to Load Control

A procedure is in place whereby check-in staff report particularities concerning passenger

weights and baggage nature to Load Control

Yes No

Comments:

4.3.4 Boarding

4.3.4.1 Passenger Types and Their Impact on Weight and Balance

Boarding staff is able to identify local or transfer passengers whose weight is proportionately

above or below average (athletes, seamen, children, ethnic groups)Yes No

4.3.4.2 Passengers with Reduced Mobility

Boarding staff is aware that passengers with reduced mobility are not to be seated in areas

critical to the safety of the flight (e.g. exits)

Yes No

4.3.4.3 Potentially Dangerous Passengers

Boarding staff is able to identify passengers who might jeopardize flight safety (e.g. passengers

under the influence of alcohol or drugs, etc.)

Yes No

4.3.4.4 Handbaggage

Boarding staff is aware of the effects excessive and overdimensional handbaggage has on safety

or quality of service

Yes No

4.3.4.5 Security Check

A security check is made by matching the number of checked-in passengers against the number

of boarded passengers


21/26

Yes No


22/26


Boarding staff know the consequences of forbidden dangerous goods on flight and personnelsafety

Yes No

Boarding staff know which dangerous goods are allowed/not allowed in baggage

Yes No

Boarding staff can identify those passenger groups most likely to carry dangerous goods

(hunters, campers, etc.)

Yes No

Boarding staff can identify DANGER tags (color, shape, design symbols)

Yes No

Boarding staff can identify potentially dangerous handbaggage (leaks, smoke, smell, etc.)

Yes No

4.3.4.7 Reporting to Load Control

A procedure is in place whereby boarding staff report particularities concerning passenger

weights and baggage nature to Load Control

Yes No

Comments:

4.3.5 Baggage Handling


Baggage handling staff knows the consequences of forbidden dangerous goods on flight and

personnel safety Yes No

Baggage handling staff knows which dangerous goods are allowed/not allowed in baggage

Yes No

Baggage handling staff can identify DANGER tags (color, shape, design symbols)

Yes No

Baggage handling staff can identify potentially dangerous baggage (leaks, smoke, smell, etc)

Yes No

4.3.5.2 Loading

Baggage handling staff knows the consequences of loading unserviceable ULDs or dangerous

baggage on flight and personnel safety

Yes No

Baggage handling staff knows when a ULD is deemed unserviceable

Yes No

Baggage handling staff knows the IATA designation codes for “B” ULDs

Yes No

Baggage handling staff knows the codes utilized on baggage and ULD tags

Yes No


23/26

Baggage handling staff knows the importance of sorting baggage according to LB, TB, Priority,

etc. in ULDs and bulk carts

Yes No

Comments:


24/26

4.3.6 Communication of Check-in Data for Establishing the Loadsheet

4.3.6.1 Passengers

Passenger check sheet

Teletype message

Direct entry into DCS

Other method (specify):

4.3.6.2 Baggage

Weighing at check-in (actuals)

Using standard weight

Other:

Comments:

4.3.7 Communication of Check-in Data for Checking the Loadsheet

4.3.7.1 Passengers

The number of passengers is checked

at:

by:

For comparison with the loadsheet figures the number of embarking passengers is

supplied

to:

by:

by means of:

4.3.7.2 Baggage

The number of baggage pieces is checked

at:

by:

For comparison with the loadsheet figures the number of baggage figures is

supplied

to:

by:

by means of:

Comments:

4.3.8 Manuals

Manual Carrier

Handling

Company’s

Manual is

known and

being used Valid

IATA PSCR Y N Y

N

Passenger Service Manual Y N Y


25/26

N

Other (specify): Y N YN


N


26/26

4.4 Summary

ahm060 3 cargo and mail - pax and baggage

Documents