ahca electronic visit verification evv system...

AHCA ELECTRONIC VISIT VERIFICATIONEVV SYSTEM TRAINING

Sponsored by Centric Consulting, LLC, and the State of Florida, AHCA

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1.0 Training Overview

2.0 Getting Started

3.0 EVV Dashboard

4.0 EVV Mobile

5.0 Claims Portal



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The AHCA Tellus EVV system can help home health providers to:• Submit Claims to the Florida Medicaid Payment System

(FMMIS)• Easily Verify Home Health Services Rendered (home

health visits, personal care services, private duty nursing)• Get to a Recipient’s Home or Place of Service Using

Global Positioning System (GPS)• Simplify Service Scheduling and Reporting• Reduce Medicaid Fraud• Comply with Florida Law and the Medicaid Program EVV

Rule Requirement

HOW CAN AHCA EVV HELP YOU?


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The training objectives include learning how to:

• Review the EVV Dashboard

• Apply and Practice Using the Tellus EVV Dashboard

• Install and Review the Tellus EVV Mobile App

• Import and Export Files in Various Formats

• Review the EVV Claims Portal

• Review Support and Training Resources

TRAINING OVERVIEWTraining Objectives


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Website ahcaevv.4tellus.com

TRAINING OVERVIEWTraining Portal


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• Section 409.9132, Florida Statutes (F.S.), directs AHCA to implement and operate an EVV Program for home health services rendered by fee-for-service home health providers

• AHCA has contracted with Centric Consulting, LLC, to implement the AHCA EVV Program

• The AHCA EVV System is powered by Tellus, LLC technology and includes the Tellus EVV Mobile App, Dashboard and Claims portal

• Fee-for-service home health providers are required to use the AHCA EVV System to verify delivery of services

TRAINING OVERVIEWWhy AHCA EVV?


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• Each home health provider agency is required to chose an EVV administrator during registration

• The EVV administrator can add and update users• Users will get an account, username, and password to login

1. Navigate to the website link in the registration email.2. Click the button and the login screen will open. 3. Enter the Account, Username, and Password and click the

button.4. Select ‘Remember me’ to remember the username

(optional).5. When unable to remember password, or if the password

has been compromised, click ‘Forgot your password?’. An email or text message will be sent to the user.

GETTING STARTEDAdministrator & Login

Login InstructionsDEMO


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EVV Dashboard


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• The EVV Dashboard is the Home screen after login

• It displays the schedule & other metrics

EVV DASHBOARDPurpose of the Dashboard

The EVV Dashboard displays a snapshot of the system

03/14/2018 – 03/15/2018

03/14/2018 – 03/15/2018

03/14/2018 – 03/15/2018 03/14/2018 – 03/15/2018


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• Click the which shows the menu bar for navigating

EVV DASHBOARDAccessing the Menu


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EVV DASHBOARDSystem Icons


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EVV DASHBOARDHome Screen

03/14/2018 – 03/15/2018

03/14/2018 – 03/15/2018

03/14/2018 – 03/15/2018 03/14/2018 – 03/15/2018


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EVV DashboardDemonstration


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The EVV Dashboard allows for an Admin to:• Review user and visit activity

EVV DASHBOARDSummary

The EVV Dashboard Home screen allows an admin to review users in the system and review the visit activities associated with the user.

3/6/2018 - 3/7/2018

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5/15/18-5/16/18


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The EVV Dashboard allows for an Admin to:• Create, modify, and deactivate users


From the User screen an admin can create a new user, modify the user or change the status to inactive.


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The EVV Dashboard allows for an Admin to:• Create, modify, and deactivate recipients


Similar to the User screen, the Recipient screen allows an admin to create, modify and set a recipient to inactive.


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The EVV Dashboard allows for an Admin to:• Schedule, modify, and delete visits.


From the Schedule screen, a user can view, add, modify and delete future visits.

Mar


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The EVV Dashboard allows for an Admin to:• Schedule, modify, and delete visits


The Visits screen shows a summary of visits selected by user and/or recipient for a selected period of time.


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The EVV Dashboard allows for an Admin to:• Add, edit, and delete services


The Services screen lists the services that the admin has the ability to add, delete and/or edit.


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EVV DASHBOARDSummary of Services


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The EVV Dashboard allows for an Admin to:• Create reports


The Reports screen lists customer summary reports.* Visits reports:

- scheduled by care giver, by date range, by recipient- delivered, unable to complete, late visits, missed visits

* Recipients reports* Claims reports


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1. From the menu click . Hover over the orange button and click the red button .

2. A new window will open.

3. Click the button to select the CSV file to be imported.

EVV DASHBOARDImport CSV File


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4. Import fields in this format. The top line of the CSV file must have the fields in the EXACT ORDER listed on the left.

EVV DASHBOARDImport CSV File

Caution: Each field must be placed in the order as listed above. This is very important.Sample File

Field Name Sample Data Restriction Size TypeFirst Name Jose Required 40 AlphanumericLast Name Ortiz Required 40 AlphanumericUsername jortiz Required 40 AlphanumericEmail [email protected] Required as email format. 40 AlphanumericPhone 305-555-1212 Required as phone number format 10 NumericPhone PIN 0000 None 4 NumericTreating Provider ID 778123 Numeric or blank 10 NumericReset Method PHONE Required as PHONE, EMAIL 5 ALPHA (Uppercase)Caregiver Type RN Required as CNA, LPN, OTHER, RN 5 ALPHA (Uppercase)

mailto:[email protected]


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EVV Mobile


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Settings

Home

Schedule Period

View Recipient

Navigation Icon

Appointment List

EVV MOBILE


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EVV MobileDemonstration


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1. Open the Google Play Store.2. Search for ‘TELLUS EVV’ and select.3. Click .4. Follow the on-screen instructions to

complete the transaction and retrieve the app.

1. Open the App Store.2. Search for ‘TELLUS EVV’ and select.3. Click on the right side of the screen,

then click .4. If asked, enter credentials or use Touch ID.

EVV MOBILEMobile App Installation

Android

iOS


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Account

Username

Password

Login

EVV MOBILELogin & Mobile Dashboard

Settings

Home

Schedule Period

View Recipient

Navigation Icon

Appointment List


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EVV MOBILEStarting & Completing a Visit

Starting a Visit

1.Click on the Home Menu, then click on the .

2.The Start Visit screen opens, displaying the recipient’s name, date of birth, and services to be performed.

1. Click , the Start Visit screen opens with visit details.


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Starting Service

1.‘Visit Time In’ will reflect the time when the start button was clicked.

2.The ‘Visit Time Out’ will continue to run until the visit is completed.

3.Click to proceed to the View Services screen.


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Completing Services1. Once the service is

started, the timer will start running for the service.

2. When the service is completed, click .

3. When all services are complete, click .

Visit Verification Options

1. If the services could not be completed, click the button, specify the reason, and click .

2. If the services were completed, click .

Mar 14, 2018 at 4:18 PM


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EVV MOBILE

Ending a Visit1. After clicking , the Recipient Signature

screen appears.2. Request signature. (Signature is not mandatory.)*

The recipient, or their representative, may sign in the designated area.

3. Click .

* A caregiver may document reasons when a recipient does not sign.

Starting & Completing a Visit

Please collect recipient signature to verify that Mary-Ann Gunn is in Tellus EVV on Mar 14, 2018 at 4:19 PM


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1. The final screen is the Notes screen where notes can be added.

2. Click . 3. A prompt appears that verifies the visit was

successful. Click . The visit is verified.


Ending a Visit


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EVV Claims


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• A secure website where users can access, review and retain claims information for all claims filed with Florida Medicaid

• Ensures compliance with rule, policy, and regulatory changes, providing real-time data to Florida Medicaid

• Includes relevant fields to track the claims submission process and claim-related documents

• Enables easy communication with the Florida Medicaid payment system (FMMIS)

EVV CLAIMSClaims Portal Overview


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1. All claims will be assigned unique identifiers, which are referred to as the authorization number, service code, and diagnosis qualifier.

2. As the claim progresses, the claim will go through a number of phases, which changes the status.

3. Process - the steps that a claim progresses through. There is one process for claims review and one for claims entry.

EVV CLAIMSClaims Information


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EVV CLAIMS


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EVV CLAIMS


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EVV ClaimsDemonstration


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• Authorization MUST be valid• Claim information MUST match the authorization

on record• Claims MUST include a valid service or procedure

code• Caregiver visit times MUST match the schedule• The claim detail section MUST have a valid claim

number, claim type, and number of claim lines• The service diagnosis code, Recipient ID and a

service date MUST be valid

EVV CLAIMSClaims Entry Cautions


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The EVV Dashboard allows for an Admin to:• Access the claims portal which:

EVV CLAIMSSummary

o Serves as a center to access two main components; Authorizations and Visits Completed

o Is user specific, a central repository that helps providers with claims submission and correction

o Can also be used to reconcile claims


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Resources• AHCA EVV Web Portal

ahcaevv.4tellus.com

• AHCA EVV Support Line(833) AHCA-EVV (833) 242-2388

AHCA EVV Support Email [email protected]



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Resources• AHCA EVV Web Portal

ahcaevv.4tellus.com

• AHCA EVV Support Line(833) AHCA-EVV (833) 242-2388

AHCA EVV Support Email [email protected]

• For Policy and Claims Denials Call(800) 289-7799, Option 7



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Training Materials



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Questions?



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Thank You!


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ahca electronic visit verification evv system...

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