AgustaWestland Worldwide Customer Support & Training (CS&T) will have a strong presence at this year’s HAI Heli-Expo event in Anaheim, California, including a dedicated area where customers will be able to interact with a wide range of support, diagnostics and training devices as well as experience Leonardo – the brand new AgustaWestland customer

web portal.One of the main messages at the event is AgustaWestland’s commitment to deliver the services that customers need closer to their operations. Visitors to the stand will be able to get a hands-on understanding of devices such as the Virtual Interactive Procedural Trainer (VIPT) for the GrandNew and the new Virtual Maintenance Trainer developed for the AW189 helicopter, complete with AW189 Interactive Electronic Technical Publications.The team will also be demonstrating AW139 and AW189 Distance Learning course material on a large touchscreen, while customers will also be able to see how Radio Frequency Identification (RFID) technology is helping to improve asset tracking on the AW189.In the area focused on diagnostics there will be a HUMS ground station both locally installed with the Heliwise system to support technicians and via portal access (for the AW139 and AW189) to demonstrate AgustaWestland as the leader in HUMS solutions.For online services, customers can experience a hands-on demonstration of the Leonardo portal. The portal, launched right before HAI and available to all customers, is an exciting development that enables users to interact with AgustaWestland through a personalised menu of applications.

Winter 2014

AgustAWestlAnd At Heli-expo 2014

Visit our exhibition booth at theHelicopter Association International 2014

Heli-Expo

Booth #6937 Hall DAnaheim Convention Center

Los Angeles, CA

AgustaWestland has officially launched a brand new customer portal that will enable operators worldwide to benefit from a set of services provided via a secure online tool.Developed and fine-tuned over the past six months by a joint AgustaWestland ICT and CS&T team, the portal’s functionality has also been shaped by a select group of customers working in partnership with AgustaWestland to provide valuable feedback and recommendations during the development process.The portal has been given the name Leonardo – a unique identity that celebrates the contribution of the internationally-recognised Italian inventor, artist and mathematician Leonardo da Vinci, whose ‘aerial screw’ designs are widely considered to be the forerunners to today’s helicopters. The name was chosen from a list of more than 100 ideas submitted by AgustaWestland employees through an internal survey and vote.Alessandro Caffaro from the AgustaWestland CS&T team and project leader for Leonardo, explains: “When designing the new portal we leveraged on the knowledge gained from the established AgustaWestland ‘MyFleet’ portal. We enhanced the current functionalities and added new features in order to create not only a new portal but also an integration point between customers and AgustaWestland.”

Improved functionalityThe new portal, which is accessible directly from the home page of the AgustaWestland website, is fully aligned with AgustaWestland’s Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems, helping to improve significantly the integration with customers.The portal is also fully compatible with portable devices such as tablets and smartphones so that customers can download all Technical Publications documentation and interact efficiently with the various CS&T functions while on the move.Improved communication and responsiveness are two key objectives: customers are able to submit requests directly to the AW Customer Support & Services Management office and Product Support Engineering teams using a dedicated communications area. The progress of AOG requests being managed by the AgustaWestland 24/7 Fleet Operations Centre can also be monitored through Leonardo.The creation of a fleet data management section also means that customers can update their in-service fleet information directly through the portal. This information is then transferred to the AgustaWestland ERP system in order to have alignment between AgustaWestland and customer data.Further enhancements to the portal are already under way. These include the development of a section dedicated to e-commerce that will allow customers to order spare parts directly from a dedicated secure section and monitor the progress

of deliveries right through from the placement of a purchase order to the final shipment from the relevant AgustaWestland facility.AgustaWestland is in the process of activating accounts for all customers on Leonardo. If you have any questions, please contact leonardo.mbx@agustawestland.com

Benefits to customers

• Secure Web access with a personalised menu of services• Fully compatible with mobile devices• Direct access for requests to Customer Support & Services Management and Product Support Engineering• Ability for customers to update in-service fleet data• Further enhancements in progress including a dedicated e-commerce section.

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AgustaWestland has developed dedicated courses to support customers whose crews need to make the transition into a glass cockpit environment.Many flying crews are used to operating analogue technology and to support these crews in reaching the level of competence necessary to operate modern equipment, AgustaWestland Training has developed additional material. The glass cockpit transition courses supplement the preparation for Type Ratings.The courses are provided through a combination of Digital Instrument Theory and practice on Virtual Interactive Procedural Training devices. The course objective is to enable helicopter pilots to become familiar with advanced cockpit visual instrumentation and how flight data is presented, while maximising situational awareness. For further information and to schedule your Glass Cockpit Transition Courses, please contact your Training Customer Care Manager or e-mailTrainingOperationRequests@agustawestland.com

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AgustaWestland is committed to offering higher safety standards to reduce the risk to air passengers through the continuous addition of Line Oriented Flight Training (LOFT) programmes and the multiplication of mission scenarios within its range of Synthetic Training Devices.To AgustaWestland Training, LOFT means delivering training that is as representative as possible to a revenue flight. This is achieved by using appropriate devices, instructors and methodologies, providing real time exercises with realistic scenarios.LOFT scenarios are being introduced into the training portfolio, which customers can adapt to suit their specific operational needs (including platform, weather, environment, type and number of emergencies). AgustaWestland has been working closely with one of our Operators and this has resulted in the creation of a solid training programme based on mutual trust within which, AgustaWestland Instructors are delivering training based on the Operator’s Standard Operating Procedures (SOPs). The benefit to the customer is that their own personnel are receiving training that combines in-depth knowledge of the aircraft with the application of its own SOPs.A number of advantages are achieved by the Operator relying on AgustaWestland for the delivery of a full training solution including operator conversion and LOFT. These include; Access to OEM Instructors knowledge and experience; AW application of the full range of training device capabilities; Up-to-date OEM data; mutual feedback and sharing of the OEM flying techniques and Operator in-service methods of operation & procedures; and lower cost for delivery of complete training needs.For further information or to discuss a complete training solution for your operation, please contact your Training Customer Care Manager or e-mail TrainingOperationRequests@agustawestland.com

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MAintenAnCe iMpRoVeMent teAMAW139 operators from around the world gathered in Philadelphia in December for the 7th AW139 Maintenance Improvement Team (MIT) board meeting, hosted by AgustaWestland Philadelphia Corporation (AWPC).The meeting provided an important opportunity for AgustaWestland to listen to feedback from customers and to learn from in-service maintenance experiences. The findings are used to drive a continuous cycle of improvement initiatives on the AW139 and related services.Riccardo Del Duca, responsible for AW139 Product Support Engineering at AgustaWestland Customer Support & Training, said: “In the past three years since we launched the MIT we have been able to close a large number of the open action items. Thanks to the operators’ collaboration and to the Engineering teams that work constantly on this project, we have also published the new Progressive Maintenance Programme, the reduction of the components life penalty factors and the extension of several maintenance inspections. The overall objective is to reduce the maintenance burden for our customers.”Since the first Maintenance Improvement Team held in May 2011, seven board meetings have taken place between representatives from AgustaWestland and a group of AW139 customers.AgustaWestland delivers an annual update during every Heli-Expo event as part of the Customer Advisory Board meeting on Product Improvement topics. The project will continue in coming years and will also be extended to the other members of the AgustaWestland Family of products – the AW169 and AW189 – when they enter service.

NOW AVAILABLE!

• Information Letter AW139-14-054, with highlights on the new maintenance improvements introduced with IETP 23rd Issue and Technical Bulletines

• Technical Bulletin 139-315, with the upgrade of the Honeywell Primus Epic@ software to Phase 7 version• Technical Bulletin 139-313, with the installation of the Transponder with ADSB-Out capability• Technical Bulletin 139-310, with the installation of the kit Low Speed Landing Gear Aural Warning

For more information, please contact our AW139 Product Support Engineering department at AW139.mbx@agustawestland.com

The continuing development of AgustaWestland’s Oil & Gas Producers (OGP) Safety Advisors Training Programme is one example of how the company is supporting the goal of improved safety in the OGP industry.AgustaWestland launched the programme in 2011 and the 6th edition was completed in 2013, providing Aviation Safety Advisors from the Oil & Gas industry with a high level technical overview of the AW139 helicopter, training and support infrastructure. The events are held at the AgustaWestland Training Academy “A Marchetti” in Italy.The course has been developed and arranged based on feedback collected during various OGP events worldwide and aims to give the advisors a detailed overview of the AW139 as a whole solution. Attendees range from major Oil and Gas Producers to specialised companies providing advice to them.

The course includes:

• High level Airframe & Avionic AW139 familiarisation• Health & Usage Monitoring Systems (HUMS)• Flight Data Monitoring (FDM) advances in helicopter technology and the associated advantages to offshore operators• AgustaWestland’s approach to safety and performance in meeting regulatory requirements in design• AgustaWestland’s approach to training of pilots and maintenance technicians for offshore operations• How the company supports its customer base in the offshore environment• Visits to the production line, AgustaWestland Fleet Operations Centre and the AgustaWestland Training Academy.

In addition to the Training Academy Instructors who deliver the core course, presenters include representatives from the Sales and Marketing, Customer Support & Services, Chief Project Engineering, Product Management and Flight Safety departments.The course maintains a focus on the role of the safety advisors to improve safety of helicopter operation in the OGP Industry. Additionally, the events provide an invaluable opportunity to share with the OGP Safety Advisors the latest evolution of the product and AgustaWestland services, as well as collecting feedback from their expertise. There is also an opportunity to ask specific technical and operational questions directly to AgustaWestland specialists.The event will continue to be held twice a year at the AgustaWestland Training Academy “A. Marchetti” with the future addition of the AW189 and AW169 when they enter service. This event is just one of many initiatives enabling AgustaWestland to ensure the range of training services delivered through the Training Academy network provides a service that is as closely aligned as possible to the needs of operators and their fleet requirements.

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enHAnCed tRAining CApAbility in tHe usAAgustaWestland’s Training team in the United States successfully delivered around 200 courses and trained approxi-mately 1,000 students during 2013 and the commitment to customers will continue in 2014 with a number of planned enhancements.Over the past 12 months the Philadelphia (PA) and Morristown (NJ) locations supported customers from more than 20 nations by meeting the growing demand for training services. Ongoing investments and close co-operation with our suppliers and customers are the major factors behind the success and growth of AgustaWestland Training Academies in the US and worldwide.In order to better meet new customer requirements and be aligned with continuing product improvements, Agusta-Westland will upgrade the AW139 Level D Full Flight Simulator (FFS) located at Morristown from phase IV to phase VII, giving enhanced avionics capability, adding specific hardware and upgrading accordingly the software.In addition, the visual optical system will be improved to give an improved user experience on the simulator, ensuring that the AW139 FFS remains a state-of-the-art training aid for the American market and beyond.The Training capability in Morristown will be strengthened further with the integration of an AW139 Flight Training De-vice (FTD), which will work side by side with the FFS and AW139 Virtual Interactive Procedural Trainers (VIPT) already in operation. A number of new courses have also been approved recently by the FAA related to the AW139. Working closely with the FAA, AgustaWestland is now able to offer a wider range of courses than ever before, including the AW139 Type Rating course without any Second in Command (SIC) required limitation. FAA pilots with SIC required limitations can now have this limitation removed during the recurrent training or through a new dedicated course developed by our instructors.An SIC course is now available at the AgustaWestland Training Academy and moreover, pilots who complete the SIC course and meet the 300h requirement as SIC on the AW139, can upgrade their licences to a full AW139 Type Rating. Finally, an AW139 IFR refresher course has been added to the list of available courses.Commenting on the developments, Capt. Massimo Bichisecchi, Head of US Training Operations, said: “Our team, which is highly qualified and with in-depth experience in the aeronautical sector, is growing and is fully committed to serve our customers in a professional and proactive manner. We are going to add new experienced and skilled personnel in addition to the current pool of instructors to our family in support of our ultimate goal, which will always be the safety of our customers.”For further information or to discuss a complete training solution for your operation, please contact your Training Cu-stomer Care Manager or e-mail US_TrainingRequest@agustawestland.com

As competitors from around the world converge on the Russian city of Sochi for the 2014 Winter Olympics, taking place between February 7th and 23rd, AgustaWestland is providing comprehensive support for more than 10 helicopters operated by customers in and around the resort during the Games.The AgustaWestland aircraft operating in Sochi are providing mainly VIP and corporate transportation services and to ensure their availability AgustaWestland’s Customer Support and Services (CS&S) team in Russia has a dedicated presence in the Black Sea resort for the duration of the event. This includes a Technical Representative and Customer Support Manager on hand to ensure that customers’ requirements are fully met.A mobile station is being used to support maintenance operations, including tools and hardware spares so that the AgustaWestland team has immediate access to the necessary support for day-to-day operations. Meanwhile, a regional stock of spares has been put in place to support material needs and to deal rapidly with any emerging aircraft-on-ground (AOG) situations. The initiative can also call on the 24/7 support guaranteed by the AgustaWestland Fleet Operations Centre in Italy.

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The creation of AgustaWestland Aviation Services (AWAS) in the United Arab Emirates through a joint venture with Abu Dhabi Aviation (ADA) is helping AgustaWestland to strengthen support for customers in the Middle East.AWAS has been formed as a limited liability company (LLC) to carry out a range of activities including provision of spare parts and accessories, helicopter and component repair and overhaul (R&O), customisations, modifications and upgrades. The overall goal is to bring these support services closer to the operations of customers in the region.The Middle East fleet of AgustaWestland helicopters continues to grow, currently standing at more than 130 aircraft and this will increase further with the next deliveries.Since September a Regional Service and Support Centre for spare parts has been operational in the Abu Dhabi International Airport Free Zone. This facility operates 24/7, supporting customers not only in the United Arab Emirates and Oman but also across the region.The second phase of AWAS’s expansion has already started and is aimed at establishing an R&O capability for helicopters and components to reduce turnaround times and improve the overall service for customers. From January this year AWAS has added the capability to carry out overhauls for AW139 and AW109 floats and rafts, building on ADA’s capability to carry out annual testing. AgustaWestland is also intending to add the capability for R&O of a selected AW139 dynamic components during 2014.

AWAs bRings RegionAl suppoRt to tHe Middle eAst

Customers will be able to access training materials when and where they are needed thanks to a new mobile learning app that has been introduced for AW139 pilot type rating courses at the AgustaWestland Training Academy “A. Marchetti”.The Training Academy has recently substituted traditional paper training manuals with tablet devices, ensuring that custo-mers benefit from:

• Better accessibility• Integration with the online portal• Convenient access to reference material

All training notes, memos and files stored during training courses are saved in mobile memory devices at end of the course so that customers no longer need to take home paper training notes.

“The information and the images contained in this document are for reference only and can be amended any time without notice. They cannot be reproduced without the written approval of AgustaWestland and do not constitute and/or cannot be interpreted as a commitment for AgustaWestland. The applicability, compliance and compatibility of the information and the images contained, have to be verified directly with AgustaWestland”.

We appreciate your feedback and comments and we are pleased to provide you any further information.Please, don’t hesitate to contact us, at the following e-mail address: myfleet.mbx@agustawestland.com

Mobile leARning App intRoduCed

A 24/7 fleet MAnAgeMent solutionAgustaWestland’s two 24/7 Fleet Operations Centres (FOCs) are dedicated to providing round-the-clock support for custo-mers worldwide.Working closely together to support the entire AgustaWestland fleet, the two facilities are located at the Logistic Centre close to Milan’s Malpensa Airport and at AgustaWestland Philadelphia Corporation (AWPC). They form an essential part of AgustaWestland’s customer support commitment, providing rapid response in critical situations, such as Aircraft On Ground (AOG).The FOC in Milan began supporting customers in July 2010 and was followed six months later by the creation of a second facility in the United States to offer a 24/7 service for operators in North and Central America. More recently the FOC in Milan has expanded its services to include support for the parapublic market, in line with the Philadelphia operation.The two centres are fully interfaced with the AgustaWestland Regional Support and Services Centre network, including AgustaWestland do Brasil, AgustaWestland Malaysia and Agusta Aerospace Services S.A. (Belgium), along with the 85 AgustaWestland Authorised Service Centres located around the world.The commitment of both facilities is to give customers a 24/7 response to AOG situations through total event management that includes access to the AgustaWestland global support network, spares, on-site technical support, product support enginee-ring and technical publications. This support continues until the aircraft is restored to service.Contact us: The 24/7 Fleet Operations Centre and the AWPC Fleet Control Centre can be reached at the following:

Toll Free number

Global number

Fax number

E-mail

ITALY USA800 160950 (Italy only)

+39 0331 664444

+39 0331 664545

24.7FleetOperationsCentre@agustawestland.com

1-888-248-7822

1-888-248-7822

1-215-281-1366

awpc24h.mbx@agustawestland.com

Customer Support and Training Events at Heli-Expo

Monday, February 24, 201412:00pm-4:00pm AW139 Customer Advisory BoardPacific Time MeetingLocation: Convention CenterRoom 210 AB

We will be pleased to have you as guests for a buffet lunchbefore the start of the AW139 Customer Advisory Board Meeting.Lunch is served at 12:00pm, meeting starts at 1:00pm.

Monday, February 24, 20144:00pm-9:30pm AW109/AW119 CustomerPacific Time Advisory Board Meeting Location: Ruth’s Chris Steakhouse 2041 South Harbor BlvdAnaheim, CA

We will be pleased to have you as guests for dinnerat the same location, after the AW109/AW119Customer Advisory Board Meeting, at 7:30pm.Casual attire suggested.

Tuesday, February 25, 201412:00pm-2:00pm AW Customer Support & TrainingPacific Time Luncheon Location: Anaheim Marriott Hotel Room Grand Ballroom F-K

Wednesday, February 26, 201410:00am-11:00am AW109/119 ManufacturerPacific Time Technical Briefing Location: Convention Center Room 303 B

IMPORTANT NOTE: THIS IS THE HAIORGANIZED PUBLIC PRESENTATION,SEE ABOVE FOR THE AW CAB MEETING

Wednesday, February 26, 20143:00pm-8:30pm AW139 FIPS Operators MeetingPacific TimeLocation: Anaheim Marriott Hotel Room OC 4

During the Customer Advisory Board Meetings we will also update you on the progress made by the Maintenance Improvement Teams which have met during the year discussing product and service improvements.

We are looking forward to seeing you there!

Wednesday, February 26, 20149:00am-10:00am AW139 Manufacturer TechnicalPacific Time Briefing Location: Convention Center Room 303 B

IMPORTANT NOTE: THIS IS THE HAI ORGANIZED PUBLIC PRESENTATION, SEE ABOVE FOR THE AW CAB MEETING