agilent and ellacoya: monitor, manage and control multi
TRANSCRIPT
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Agilent and Ellacoya
Monitor, Manage and Control Multi-Service IP
Networks
Donna BastienDirector, Agilent ASD
Alistair ScottNgN Business Manager, Agilent ASD
Agilent AssuranceSolutions Division
Ellacoya NetworksFred SammartinoVP of Marketing and Product Management, Ellacoya Networks
GlobalcommJune 5 - 7, 2006
Page 2 GlobalComm Media Slides June 2006
Update on Agilent
Update on Ellacoya
The News Today
• Agilent/Ellacoya to provide an Integrated Solution to Monitor, Manage and Control Multi-Service IP Networks
• Agilent to OEM Ellacoya’s IP Service Control System, and sell and service Ellacoya products under the Agilent brand
Agenda
Page 3 GlobalComm Media Slides June 2006
Agilent–The World’s Premier Measurement Company
Communications
Life Sciences and Chemical Analysis
Electronics
Page 4 GlobalComm Media Slides June 2006
Agilent OSS Market Leadership
OSS Assurance
*Source OSS Observer
Market Size 2006-2009 2.0 - 2.6 *$ B $ B
Market Growth 8% (2006 – 2009)*CAGR
Agilent 2005 Share 18% (#1 )andGrowing28% (#1)*in Active and Passive Probes
Agilent OSS FY05Revenue Growth 22%
Service Mgt. SegmentGrowth (2006-09) 32%*
Page 5 GlobalComm Media Slides June 2006
Understanding the Understanding the Customer ExperienceCustomer Experience
Exceptions(Network
Monitoring)
Inferred Experience
Customer Service Network
Assurance
Measured Experience
Call & Transaction Simulation
Handsets, PCs & Set-Top Boxes
Network Links
Service Usage
UserExperienceMonitoring
Active Service
Test
Session & Transaction
Probing
Resource Data Feeds
Network Devices
Resource Data Feeds
Trouble-Shooting &
Repair
Maintenance
Instruments
’ … !don t guess measure it
Page 6 GlobalComm Media Slides June 2006
About Ellacoya Networks
The CompanyThe CompanyFounded in 1999
Sales headquarters in US, UK, Singapore and Japan
ISO 9001 Certified
Markets : ISP/Telco, Cable, Wireless Broadband
Customers: Deployed in over 100+ Service ProvidersMarketsMarkets
HistoryHistory
Experienced leadership team from Alcatel, Tellabs, ADC, Cisco, HP, Lucent, Motorola, Nortel, Siemens, Juniper, TI
Investors: Atlas, Bell Canada Capital, Canaan Partners, Flagship, Lightspeed Venture
ProductsProducts
Ellacoya e30 DPI service element
Service Logic Software Management
Additional software plug-in modules, including Voice Quality Reporting
Page 7 GlobalComm Media Slides June 2006
Report activity by application and subscriber Optimize network planning and engineering Understand cost points / revenue potential, per sub
Ellacoya’s Value Proposition for Broadband ProvidersEnables Carrier Transition…
… from commodity “Broadband Transport Provider”…… to high margin “Broadband Services Provider”
CapEx and OpEx savings; ROI in < 12 mos.Improved service and customer experienceReduced Churn
Higher ARPU; Increased marginsExpanded service portfolioImproved Brand
$$$
Ellacoya Service Elements
Internet
Ellacoya ServiceLogic Software
Wireless, Wireline, and FTTX
Clients
AccessIndependent
Manage Bandwidth
NewServices
Monitor & Report
$ • ROI in under 12 months
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Today’s News
’Today s! News
Agilent/Ellacoya OEM Agreement and Integrated Solution to Monitor, Manage and
Control Multi-Service IP Networks
Page 9 GlobalComm Media Slides June 2006
Agilent Technologies and Ellacoya Networksannounce the first integrated assurance solution to monitor,
manage and control multi-service broadband networks.
Subscriber trafficInternet
Ellacoya Deep Packet Inspection
Subscriber traffic
AgilentDeep Packet Analysis
Policy-based copy of Selected Traffic
Ellacoya Deep Packet Inspection (DPI)• Purpose built hardware for wire-speed performance and real-time data inspection
Agilent Deep Packet Analysis (DPA)• Software-based solution for maximum flexibility and detailed application analysis
Page 10 GlobalComm Media Slides June 2006
• DPI categorizes all users and all services all the time• Find the “needle in the haystack” for a particular user’s data• Manage peer-to-peer abusive traffic, prioritize real-time voice and video
• DPA analyzes data patterns for selected users and services• Analyze selected data allowing Service Provider to take fine grained action• Trace call signaling across TDM and IP networks
What do Service Providers Need Today?
•Tools to fully monitor, manage and control their network • Information necessary to enable new assured services• Improve troubleshooting times•Provide a seamless experience between landline, wireless and IP networks for all services
What does the DPI/DPA Solution Provide Today?
What do Service Providers Need Today?•Tools to fully monitor, manage and control their network • Information necessary to enable new assured services• Improve troubleshooting times•Provide a seamless experience between landline, wireless and IP networks for all services
Page 11 GlobalComm Media Slides June 2006
•.
Customer Example: Poor call audio quality
1Tier
Customer complains about
poor audio
ABC telecomDigital Voice Service Assurance
• Determine the exact time periods that the call attempts were made and confirm packet loss as cause from call data.
Inspect the network and Analyze the
call connection data
Internet
Deep Packet Inspection
Deep Packet Analysis
• Determines problem is caused by upstream jitter
Network VoIP Quality ReportNgNAS Detailed Analysis
• Occurs during peak hours• Identify services competing
for bandwidth
Page 12 GlobalComm Media Slides June 2006
Ellacoya e30 DPI Highlights
Ellacoya e30 Service Element
Carrier Class, NEBS 3 / ETSI Certification
Multiple Redundancy Options
Custom-hardware for Flow Lookup, Signature Detection
GigE Line Rate Packet Inspection and Classification
Auxiliary Port with Dedicated Network Processor for Policy-based Packet Mirroring
Example Network Usage Reports
VoIP Usage by Application
Active VoIP Subscribers
Page 13 GlobalComm Media Slides June 2006
Ellacoya VoIP Quality Reporter (VQR)
Records per-call metrics in central DB• Source/Destination IP• Subscriber Radius ID or CM MAC• VoIP provider• Start time and duration• Codec• Jitter• Packets dropped• Call quality score
Records intra-call data: Jitter and packets dropped every 5, 10, 30 or 60 seconds
SNMP monitors selected calls in real-time
SNMP trap for real time notification of problems
Page 14 GlobalComm Media Slides June 2006
Monitor and Troubleshoot Carrier Grade VoIP Networks
Agilent DPA NgN Analysis System
• Auto detect and alarm on abnormal network and service behavior
• Integrated troubleshooting capability for efficient problem resolution
Connectivity Issues
• Concise & intuitive presentation of customer end-to-end call across network
• Generate fully documented record for each call to aid vendor resolution
• Real-time and historical call analysis• Troubleshooting
Quality of Service• Network performance monitoring• Service level management
Page 15 GlobalComm Media Slides June 2006
Monitor and Troubleshoot Web-based Services
Agilent DMT Web Analysis System
Page 16 GlobalComm Media Slides June 2006
Summary: Integrated Packet Inspection and Analysis
• The combination of DPI and DPA arms Service Providers with the monitoring, management and control of their IP traffic needed to manage growth and deploy new service offers• Characterize IP traffic per application and per subscriber• Control bandwidth to improve performance and manage costs• Perform detailed analysis for troubleshoot and service assurance
• Complete solution requires integration of different product architectures• Ellacoya hardware-based DPI solution for policy-based packet inspection
with speed and performance• Agilent software-based DPA solution for maximum application detail and
flexibility
• The most immediate opportunities are for triple play IP services
• Agilent will OEM Ellacoya’s IP Service Control System, and sell and service Ellacoya’s products under the Agilent brand