agile vendor selection 09 may

Application Selection Approach

May 2009

© 2009 Agile Technologies, LLC 2www.agiletech.com

Agenda


Insurance Knowledge Spectrum

Application Selection Approach Continued

Value Focused Assessment

Technology Solutions

Next Steps

About Agile

Case Histories



Innovate Execute Realize

We will leverage our standard approach to similar engagements to provide the specific customized consulting and industry knowledge they desire for the project.

SelectionDefinition

• Review & Validate Requirements

• Recommended business process matrices, workflows and technology infrastructure

• Provide Short list of Vendors

• Structure RFI Document

• Provide Industry Insight and Experience

• Recommended “Quick Hits”

• Strategic IT Plan

• Vendor Assessment Tool

• Score and Evaluate RFIs

• Selected Vendor Presentation List

• Vendor Presentation Scripts

• Attend Vendor Demos

• Facilitate Scoring and Evaluation of Demos

• Reference Checks

• Prepare Final Recommendation

• Support Contract Negotiations

Roll OutImplementation

• Provide Project Management Oversight

• Deploy Software

• Detailed test plan with expected results

• Data Conversion

• UAT Facilitation / Sign-off

• Release package / documentation

• Application Migration Plans

• System Support D• Training

• Change management


Complete Insurance Knowledge Spectrum

Full Insurance Channel Perspective• Broker

• Independent• MGA

• TPA• Policy Administration• Claims• Actuarial and Finance• Reinsurers

All Line and Size Carriers• Commercial Standard, Specialty (Program and Broker initiated) , Personal, Workers

Compensation

Efficiencies through automation of data feeds and business process engineering

Supporting All functions• Data Warehouse/Business Intelligence• Policy Adminstration• Claims• Predictive Modeling (Catastrophe and loss control)



Fast track capability using templates

Knowledge of Industry players

Knowledge of emerging technologies

Knowledge of appropriate scale for business

Agile provides instant insurance content; giving you head start on

the project

Agile Technologies Application Selection Methodology


Value Focused Assessment Deliveries Match Needs

Vendor Assessment• Evaluation of existing tool or system• Evaluation of gap between business requirement vs. tool’s capabilities

Assessment Approach• Full RFP

• Business interview to determine needs, wants, and pain points• Determine and document consensus capabilities• Identify vendor long list• Contact vendor with RFI• Short List• Prototype type implementation

• Focused Evaluation• Short List• Gap analysis between vendor capabilities and business needs


Technology Solutions Making a Bottom Line Impact

Vendor Implementation• Assessment of existing tool/system• Implementation/Integrator

• Focused time boxed approach• Objective facilitation focused on delivery

• Conversion of system and data

Custom Builds• Java• .Net• Excel front end interfaced to policy process

Systems functionality• Business Intelligence• Policy/Product administration• Claims


Next Steps

Follow-up items

Insurance Industry

About Agile Technologies


Who we are …

Agile Technologies is a nimble, aggressive consulting firm focused on improving our clients’ businesses by bringing together deep insurance industry experience, the flexibility to build partnership-based engagement teams and technology expertise.

Since our founding early in 1997 we have believed a critical success factor to achieving breakthrough bottom line results for our clients is understanding their businesses and the difference they are going to make in their markets. We know successful technology investments help them achieve those goals.

Our firm’s commitment to client success is demonstrated by our seasoned professionals’ industry experience, knowledge of the technology landscape in the insurance industry and long history of successful projects.

We are committed to helping our clients stay at the forefront of rapid industry changes by helping them develop new markets and creating new efficiencies and capabilities for their organizations.

Our Mission is to build long-term, durable

relationships with our clients that continually

deliver improved business results from their investments in

technology, business processes and

communications.


New Products and Services

Mergers, Acquisitions, Affiliations and New Players Margin Pressure

Global Marketplace

Changing Regulatory and Compliance Environment

Customer Needs Clear Answers and Partners They Know

Broker/Wholesaler/Agency Support, Compensation, Licensing & Education

Business Dynamics Creating Opportunities to Differentiate


Technology Solutions Making a Bottom Line Impact

Improve Process Efficiency

Reduce time to market into Custom Development Efforts

Reduce Risks (Implementation and Changes)

Enhance Systems Flexibility and Reporting

Increase Management Controls

Accelerate Program Introduction, Training and Support

Improve Customer Satisfaction (Quality time with clients)

Drive Technology ROI (Software and Hardware)


Agile Technologies’ Value Proposition In Action

Industry Knowledge – Our teams consist of industry professionals that understand, have managed and improved all elements of property & casualty insurance businesses.

Experienced Professionals – The mix of professionals that service our insurance clients have decades of experience in both the insurance business and the specific technologies used by our clients.

Outcome Focused Project Teams – Our standard engagement approach establishes focused objectives at the outset of each effort and project . This is a critical component in our project methodology and will drive the teams toward the critical project objectives.

Hands-on Executive Leadership – The entire executive team has extensive experience in insurance and is involved in every engagement.

Demonstrated Flexibility in Approach – Our approach positions our clients for success using blended teams.


Insurance Value Chain Fully Served

Our firm has served every aspect of the insurance value chain We have served every functional area in the insurance business life cycle We have a history of success in providing innovative technical solutions for complex business

process challenges


A Full Range Of Capabilities

PROGRAM MANAGEMENT

Project Management

PMO Implementation

Vendor Resource Management

Dashboarding

Mentoring

PROCESS INNOVATION

Change Realization

Vision & Strategy

Mapping

Facilitation

Process Integration

Balanced Scorecard

Business Analysis

DEVELOPMENT

.NET

Oracle

J2EE

Architecture

Offshoring

APPLICATION INTEGRATION

Systems Consolidation

Data Integration

Vendor Assessment/Selection

SDLC

INFORMATION SERVCES

Business Intelligence

Data Mining

Knowledge Management

Data Warehousing

Data Conversion

QUALITY ASSURANCE

System Testing

User Acceptance Support

Training

Organizational Change Management

Compliance


DEFINE Current

Environment

DEFINE New

Environment

BUILDRoadmap

To Get There

BUILD New

Environment

LEVERAGENew

Environment

Validate and understand objectives

Establish As-Is

Identify areas of strengths and improvement

Ask Why? Gain buy-in

Analyze key differentiators

Business strategy

Operating objectives

Develop picture of To Be environment

Link technology with business priorities and aggressive improvement processes

Evaluate gap

Current condition of systems and information

Vision of where the business requires technology

Lay out the road map to realize the benefits of the technology investment

Maximize profit impact

Maximize growth impact

Turn the Vision into reality

Successful project management

Communication

Control

Transformation

Organization

People

Installation

Continuous advancement

Aggressively manage the realization of the value proposition

Manage reliability and availability

Reduce operating costs

Lessons Learned

Cross-Implement

ASSESSMENTVISIONING

GAP ANALYSISIMPLEMENTATION

BENEFITS REALIZATION

An Engagement Approach To Maximize Your Results


Blended Teams

First and always, our solutions are driven by the customized partnering of our best-of-breed talent with our clients. Using a model of player/coaches, we create whatever individual mix of teams best gets the job done and raises the bar of success.

• Agile / Client teams • Agile only• Multi-vendor

A CREATIVE BLENDING OF TALENT

Insurance Industry

Case Histories


ACE – Westchester

ACE Westchester – Required replacement of the existing system where it’s inflexibility limited the ability to support the development of new niche product. These insurance products are distributed through General Agents who specialize in unique marketplace niches. An automated underwriting referral process was required to support the basic underwriting of the traditional “business”. The automated underwriting referral process will also facilitate profitable growth of Company.

Agile facilitated a focus vendor assessment that identified a vendor to meet ACE’s niche growth needs. The vendors that were evaluated were Duckcreek, Insurity, and CSC In-Point.

This engagement resulted in identification of system that facilitated ACE growing their business profitably through new product implementation while reducing overall expenses.


Hudson Specialty

Hudson was redeveloping its business strategy and requiring a policy administration system to facilitate growth as well as support existing program business. The required capabilities included the automation the premium and loss feeds from MGA and TPAs to support their program specialty business. This data would be reconciled and integrated within Hudson’s financial and existing data warehouse structure.

Completed a full RPF to vendor selection process within 3 month period of time. Met with business stakeholders to determine required capabilities, contact vendors and short listed demonstrations within business customers.

Additional Hudson engagements consolidating existing internal claims and claims from TPA to a new version of Claims system

Implemented an automated IBNR generation system that was used in monthly accounting close process


Coastal Insurance Risk Retention Group, Inc.

Coastal, a worker’s comp carrier serving physicians and hospitals in the State of Alabama, uses Genius system for all end-to-end policy and claims processing. Genius does not have adequate reporting mechanism

Agile provided design and analysis and build of a data warehouse consisting of data from the Genius system and also a reporting tool package selection.

As a result of this engagement Coastal no longer lacked visibility into their most important data and metrics. Improved reporting capability from new data warehouse and BI tools results in the ability to make better business decisions saving money.


Rockhill Insurance Company

Rockhill, is an excess and surplus carrier located in Kansas City, MO specializing in providing primary coverage for construction risks served by surplus lines. They needed to automate their highly manual processes in multiple areas of their business: Claims, Policy Processing, Reinsurance and Statutory Accounting. They wanted these software solutions in place quickly – and with little business interruption as possible. They needed to decide between custom building or buying the same capabilities from insurance software providers.

Agile assisted Rockhill with gathering requirements, provided a list of targeted vendors, developed a decision matrix rating each system, determined the right fit software solutions and managed the planning and integration process to deploy all of these applications.

As a result of this engagement Rockhill was able to fully deploy the new systems in four months and enjoy a cost savings of hundreds of thousands of dollars on software cost. They were able to decrease the time for processing claims by 70% and increase profits by getting better data for risk analysis and increased customer retention.


Builders Mutual Insurance Company

Builders Mutual, located in North Carolina, writes worker’s compensation, liability, accident, health and umbrella insurance for builders. BMI’s primary systems for end-to-end processing were CSC’s Point and Fiserv’s PDS. BMI was looking to move away from those systems and needed a vendor to oversee selection of new systems.

Agile provided a vendor study by gathering requirements from the BMI organizational process.

Throughout the process BMI benefited from Agile’s deep experience in worker’s compensation and insurance industry knowledge. The selection of new systems was smooth and less costly than if they worked with another vendor.

agile vendor selection 09 may

Documents

business agile

business needs

vendor capabilities

vendor demos

business requirement

industry professionals

business processes

business process engineering