agile service delivery in the uk’s public sector
TRANSCRIPT
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Roo Reynolds@rooreynolds
www.digi2al.co.uk
Agile service deliveryIn the UK’s public sector
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Hallo
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flickr.com/photos/rooreynolds/27131941631
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flickr.com/photos/rooreynolds/17043911398
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A brief history of the Government Digital Service (GDS)
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gds.blog.gov.uk/tag/revolution-not-evolution
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GDS was formed in November 2011
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Leading the digital transformation of government
Making services so good people prefer to use them
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www.gov.uk
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www.gov.uk
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25 of the most important government services
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flickr.com/photos/gdsteam/26736615492
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A multi-disciplinary team - working with colleagues across government
flickr.com/photos/paul_clarke/6477056845
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Agile
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flickr.com/photos/lhanaphotography/6107639393
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7 steps to constructa building(I imagine)
flickr.com/photos/lhanaphotography/6107639393
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1. Gather the requirements2. Agree a plan3. Dig up some ground4. Pour some concrete
flickr.com/photos/lhanaphotography/6107639393
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1. Gather the requirements2. Agree a plan3. Dig up some ground4. Pour some concrete
DisclaimerI am not a civil
engineer
flickr.com/photos/lhanaphotography/6107639393
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1. Gather the requirements2. Agree a plan3. Dig up some ground4. Pour some concrete5. Build the ground floor6. Build some more floors7. Put the roof on
flickr.com/photos/lhanaphotography/6107639393
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1. Gather the requirements2. Agree a plan3. Dig up some ground4. Pour some concrete5. Build the ground floor6. Build some more floors7. Put the roof on
I can’t stress this enoughNot a civil engineer
flickr.com/photos/lhanaphotography/6107639393
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1. Gather the requirements2. Agree a plan3. Dig up some ground4. Pour some concrete5. Build the ground floor6. Build some more floors7. Put the roof on
flickr.com/photos/lhanaphotography/6107639393
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7 steps to build a digital service (you’d think)
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1. Gather the requirements2. Agree a plan3. Pick a supplier and set goals4. Plan the project5. Start implementation6. Finish implementation7. Handover and evaluation
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7 steps to build a digital service(based on user needs)
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1. Meet the users2. Understand the users’ needs3. Build a prototype4. Get feedback from real users5. Iterate, with constant feedback6. Make it live7. Continue to improve
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www.gov.uk/service-manual
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What if what you make doesn’t meet the needs of your users?
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What if you missed some requirements?
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What if things change during the process?
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www.gov.uk/service-manual
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www.gov.uk/service-manual
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www.prosjektveiviseren.no
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www.prosjektveiviseren.no
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www.gov.uk/service-manual
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flickr.com/photos/mtaphotos/8310696617
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flickr.com/photos/compacflt/15725076691
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Agile
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twitter.com/psd/status/568324759521501184
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www.gov.uk/service-manual
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www.gov.uk/service-manual/governance
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www.gov.uk/service-manual/digital-by-default
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www.gov.uk/performance
Serviceperformance
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github.com/alphagov
A photo with some text next to it
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Some tips
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Start withuser needs
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flickr.com/photos/ndomer73/2582778532/
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“When making bacon and eggs for breakfast, the chicken is involvedbut the pig is committed”
flickr.com/photos/ndomer73/2582778532/
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Pigs not chickens
flickr.com/photos/ndomer73/2582778532/
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Show the thing
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Five is enough
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nngroup.com/articles/why-you-only-need-to-test-with-5-users/
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“Testing with one user is one hundred percent better than testing with none”
Steve Krug@skrug
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Walls are important
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flickr.com/photos/rooreynolds/14203258760
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gds.blog.gov.uk/2014/09/03/vertical-campfires-our-user-research-walls
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gds.blog.gov.uk/2014/09/03/vertical-campfires-our-user-research-walls
“A well-tended wall keeps research insights and user needs constant in the collective ‘mind’ of the project team.”
Kate Towsey
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Milk matters
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abscond.org/2014/09/25/culture-stories-milk.html
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abscond.org/2014/09/25/culture-stories-milk.html
“Left unchecked in a semi-isolated environment, cultures can get very odd”
James Darling
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instagram.com/p/BCfNLIAlYu_
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abscond.org/2014/09/25/culture-stories-milk.html
“Free to anyone. Contributions welcome.”
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alicebartlett.co.uk/blog/tampon-club
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alicebartlett.co.uk/blog/tampon-club-v2
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www.tampon.club
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Ha det braRoo Reynolds@rooreynolds
digi2al.co.uk
rooreynolds.com/2016/05/25/agile-in-the-public-sector
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