agile project management… · agile project management complete self-assessment guide the guidance...

COMPLETE SELF-ASSESSMENT GUIDE

Diagnose projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices

Implement evidence-based best practice strategies aligned with overall goals

Integrate recent advances and process design strategies into practice according to best practice guidelines

Use the Self-Assessment tool Scorecard and develop a clear picture of which areas need attention

The Art of Service

PRACTICAL TOOLS FOR SELF-ASSESSMENT

Agile Project

Management

1

Agile Project ManagementComplete Self-Assessment Guide

The guidance in this Self-Assessment is based on Agile Project Management best practices and standards in business process architecture, design and quality management. The guidance is also based on the professional judgment of the individual collaborators listed in the Acknowledgments.

Notice of rights

You are permitted to use the Self-Assessment contents in your presentations and materials for internal use and customers without asking us - we are here to help.

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Copyright © by The Art of Service http://theartofservice.com

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Table of Contents

About The Art of Service 3Acknowledgments 4Included Resources - how to access 4Your feedback is invaluable to us 5Purpose of this Self-Assessment 5How to use the Self-Assessment 6Agile Project Management Scorecard Example 8Agile Project Management Scorecard 9 BEGINNING OF THE SELF-ASSESSMENT: 10CRITERION #1: RECOGNIZE 12CRITERION #2: DEFINE: 20CRITERION #3: MEASURE: 34CRITERION #4: ANALYZE: 48CRITERION #5: IMPROVE: 58CRITERION #6: CONTROL: 72CRITERION #7: SUSTAIN: 84Index 110

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About The Art of Service

T he Art of Service, Business Process Architects since 2000, is dedicated to helping business achieve excellence.

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role… In EVERY company, organization and department.

Unless you’re talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions.

Someone capable of asking the right questions and step back and say, ‘What are we really trying to accomplish here? And is there a different way to look at it?’

With The Art of Service’s Business Process Architect Self-Assessments, Research, Toolkits, Education and Certifications we empower people who can do just that — whether their title is marketer, entrepreneur, manager, salesperson, consultant, Business Process Manager, executive assistant, IT Manager, CIO etc... —they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better.

Contact us when you need any support with this Self-Assessment and any help with templates, blue-prints and examples of standard documents you might need:

http://[email protected]

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Acknowledgments

This checklist was developed under the auspices of The Art of Service, chaired by Gerardus Blokdyk.

Representatives from several client companies participated in the preparation of this Self-Assessment.

Our deepest gratitude goes out to Matt Champagne, Ph.D. Surveys Expert, for his invaluable help and advise in structuring the Self Assessment.

Mr Champagne can be contacted athttp://matthewchampagne.com/

In addition, we are thankful for the design and printing services provided.

Included Resources - how to access

Included with your purchase of the book is the Agile Project Management Self-Assessment downloadable resource, which contains all questions and Self-Assessment areas of this book.

Get it now- you will be glad you did - do it now, before you forget.

How? Simply send an email to [email protected] with this books’ title in the subject to get all the Agile Project Management Self-Assessment questions in a ready to use Excel spreadsheet, containing the self-assessment, graphs, and project RACI planning - all with examples to get you started right away.

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Your feedback is invaluable to us

If you recently bought this book, we would love to hear from you! You can do this by writing a review on amazon (or the online store where you purchased this book) about your last purchase! As part of our continual service improvement process, we love to hear real client experiences and feedback.

How does it work?To post a review on Amazon, just log in to your account and click on the Create Your Own Review button (under Customer Reviews) of the relevant product page. You can find examples of product reviews in Amazon. If you purchased from another online store, simply follow their procedures.

What happens when I submit my review?Once you have submitted your review, send us an email at [email protected] with the link to your review so we can properly thank you for your feedback.

Purpose of this Self-Assessment

This Self-Assessment has been developed to improve understanding of the requirements and elements of Agile Project Management, based on best practices and standards in business process architecture, design and quality management.

It is designed to allow for a rapid Self-Assessment of an organization or facility to determine how closely existing management practices and procedures correspond to the elements of the Self-Assessment.

The criteria of requirements and elements of Agile Project Management have been rephrased in the format of a Self-Assessment questionnaire, with a seven-criterion scoring system, as explained in this document.

In this format, even with limited background knowledge of

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Agile Project Management, a facility or other business manager can quickly review existing operations to determine how they measure up to the standards. This in turn can serve as the starting point of a ‘gap analysis’ to identify management tools or system elements that might usefully be implemented in the organization to help improve overall performance.

How to use the Self-Assessment

On the following pages are a series of questions to identify to what extent your Agile Project Management initiative is complete in comparison to the requirements set in standards.

To facilitate answering the questions, there is a space in front of each question to enter a score on a scale of ‘1’ to ‘5’.

1 Strongly Disagree

2 Disagree

3 Neutral

4 Agree

5 Strongly Agree

Read the question and rate it with the following in front of mind:

‘In my belief, the answer to this question is clearly defined’.

There are two ways in which you can choose to interpret this statement;

1. how aware are you that the answer to the question is clearly defined

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2. for more in-depth analysis you can choose to gather evidence and confirm the answer to the question. This obviously will take more time, most Self-Assessment users opt for the first way to interpret the question and dig deeper later on based on the outcome of the overall Self-Assessment.

A score of ‘1’ would mean that the answer is not clear at all, where a ‘5’ would mean the answer is crystal clear and defined. Leave emtpy when the question is not applicable or you don’t want to answer it, you can skip it without affecting your score. Write your score in the space provided.

After you have responded to all the appropriate statements in each section, compute your average score for that section, using the formula provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the Agile Project Management Scorecard on the second next page of the Self-Assessment.

Your completed Agile Project Management Scorecard will give you a clear presentation of which Agile Project Management areas need attention.

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Agile Project Management Scorecard Example

Example of how the finalized Scorecard can look like:

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Agile Project Management Scorecard

Your Scores:

10

BEGINNING OF THE SELF-ASSESSMENT:

1111

SELF-ASSESSMENT SECTION START

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CRITERION #1: RECOGNIZE

I N T E N T : B e a w a r e o f t h e n e e d f o r c h a n g e . R e c o g n i z e t h a t t h e r e i s a n u n f a v o r a b l e v a r i a t i o n , p r o b l e m o r

s y m p t o m .

I n m y b e l i e f , t h e a n s w e r t o t h i s q u e s t i o n i s c l e a r l y d e f i n e d :

5 S t r o n g l y A g r e e

4 A g r e e

3 N e u t r a l

2 D i s a g r e e

1 S t r o n g l y D i s a g r e e

1. What prevents me from making the changes I know will make me a more effective Agile Project Management leader?<--- Score

2. What is the smallest subset of the problem we can usefully solve?<--- Score

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3. What tools and technologies are needed for a custom Agile Project Management project?<--- Score

4. Who else hopes to benefit from it?<--- Score

5. Will it solve real problems?<--- Score

6. What vendors make products that address the Agile Project Management needs?<--- Score

7. Will the metrics and measurement techniques to determine project success (or failure) need to change?<--- Score

8. What training and capacity building actions are needed to implement proposed reforms?<--- Score

9. Why do we need to keep records?<--- Score

10. How do you identify the kinds of information that you will need?<--- Score

11. What problems are you facing and how do you consider Agile Project Management will circumvent those obstacles?<--- Score

12. Are there recognized Agile Project Management

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problems?<--- Score

13. How can auditing be a preventative security measure?<--- Score

14. How are the Agile Project Management’s objectives aligned to the organization’s overall business strategy?<--- Score

15. What should be considered when identifying available resources, constraints, and deadlines?<--- Score

16. Are there Agile Project Management problems defined?<--- Score

17. For your Agile Project Management project, identify and describe the business environment. is there more than one layer to the business environment?<--- Score

18. Will new equipment/products be required to facilitate Agile Project Management delivery for example is new software needed?<--- Score

19. Will a response program recognize when a crisis occurs and provide some level of response?<--- Score

20. Key problem solving knowledge resides with

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the knowledge workers, and not the manager. So, how do we adapt project management techniques to deal with this key reality?<--- Score

21. What is the smallest subset of the problem we can usefully solve?<--- Score

22. How much are sponsors, customers, partners, stakeholders involved in Agile Project Management? In other words, what are the risks, if Agile Project Management does not deliver successfully?<--- Score

23. Are controls defined to recognize and contain problems?<--- Score

24. What do we need to start doing?<--- Score

25. Are there any specific expectations or concerns about the Agile Project Management team, Agile Project Management itself?<--- Score

26. Who defines the rules in relation to any given issue?<--- Score

27. What situation(s) led to this Agile Project Management Self Assessment?<--- Score

28. What does Agile Project Management success

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mean to the stakeholders?<--- Score

29. Do we know what we need to know about this topic?<--- Score

30. How do you identify the information basis for later specification of performance or acceptance criteria?<--- Score

31. Does Agile Project Management create potential expectations in other areas that need to be recognized and considered?<--- Score

32. Can Management personnel recognize the monetary benefit of Agile Project Management?<--- Score

33. Will Agile Project Management deliverables need to be tested and, if so, by whom?<--- Score

34. Does our organization need more Agile Project Management education?<--- Score

35. What else needs to be measured?<--- Score

36. When a Agile Project Management manager recognizes a problem, what options are available?<--- Score

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37. What are the business objectives to be achieved with Agile Project Management?<--- Score

38. What are the expected benefits of Agile Project Management to the business?<--- Score

39. Think about the people you identified for your Agile Project Management project and the project responsibilities you would assign to them. what kind of training do you think they would need to perform these responsibilities effectively?<--- Score

40. What do we need to start doing?<--- Score

41. How are we going to measure success?<--- Score

42. What information do users need?<--- Score

43. Is it clear when you think of the day ahead of you what activities and tasks you need to complete?<--- Score

44. How do we Identify specific Agile Project Management investment and emerging trends?<--- Score

45. As a sponsor, customer or management, how important is it to meet goals, objectives?<--- Score

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46. What prevents me from making the changes I know will make me a more effective leader?<--- Score

47. How does it fit into our organizational needs and tasks?<--- Score

48. What would happen if Agile Project Management weren’t done?<--- Score

49. There is lots of discussion about the role of a project manager; whether a project manager is needed in the agile world or not. How much and which way a traditional project manager has to change his/her management style or way of working in order to be an agile project manager?<--- Score

A d d u p t o t a l p o i n t s f o r t h i s s e c t i o n : _ _ _ _ _ = T o t a l p o i n t s f o r t h i s s e c t i o n

D i v i d e d b y : _ _ _ _ _ _ ( n u m b e r o f s t a t e m e n t s a n s w e r e d ) = _ _ _ _ _ _

A v e r a g e s c o r e f o r t h i s s e c t i o n

T r a n s f e r y o u r s c o r e t o t h e A g i l e P r o j e c t M a n a g e m e n t I n d e x a t t h e b e g i n n i n g o f

t h e S e l f - A s s e s s m e n t .

1919


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CRITERION #2: DEFINE:

I N T E N T : F o r m u l a t e t h e b u s i n e s s p r o b l e m . D e f i n e t h e p r o b l e m , n e e d s a n d

o b j e c t i v e s .



4 A g r e e

3 N e u t r a l

2 D i s a g r e e


1. Has everyone on the team, including the team leaders, been properly trained?<--- Score

2. Have all basic functions of Agile Project Management been defined?<--- Score

3. What tools and roadmaps did you use for getting through the Define phase?

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<--- Score

4. Is Agile Project Management currently on schedule according to the plan?<--- Score

5. How will variation in the actual durations of each activity be dealt with to ensure that the expected Agile Project Management results are met?<--- Score

6. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?<--- Score

7. Is the Agile Project Management scope manageable?<--- Score

8. Are customers identified and high impact areas defined?<--- Score

9. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?<--- Score

10. What customer feedback methods were used to solicit their input?<--- Score

11. Are Required Metrics Defined?<--- Score

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12. What Organizational Structure is Required?<--- Score

13. Have the customer needs been translated into specific, measurable requirements? How?<--- Score

14. In what way can we redefine the criteria of choice in our category in our favor, as Method introduced style and design to cleaning and Virgin America returned glamor to flying?<--- Score

15. Are approval levels defined for contracts and supplements to contracts?<--- Score

16. Who are the Agile Project Management improvement team members, including Management Leads and Coaches?<--- Score

17. Do we all define Agile Project Management in the same way?<--- Score

18. How is the team tracking and documenting its work?<--- Score

19. What defines Best in Class?<--- Score

20. Are different versions of process maps needed to account for the different types of inputs?<--- Score

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21. Do the requirements that we’ve gathered and the models that demonstrate them constitute a full and accurate representation of what we want?<--- Score

22. Has a team charter been developed and communicated?<--- Score

23. Have specific policy objectives been defined?<--- Score

24. Has the Agile Project Management work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?<--- Score

25. What sources do you use to gather information for a Agile Project Management study?<--- Score

26. Is the team equipped with available and reliable resources?<--- Score

27. Are customer(s) identified and segmented according to their different needs and requirements?<--- Score

28. Is there a Agile Project Management management charter, including business case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?<--- Score

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29. Is there a critical path to deliver Agile Project Management results?<--- Score

30. Are accountability and ownership for Agile Project Management clearly defined?<--- Score

31. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?<--- Score

32. Is full participation by members in regularly held team meetings guaranteed?<--- Score

33. What are the rough order estimates on cost savings/opportunities that Agile Project Management brings?<--- Score

34. Are there contextual conditions, such as the size of the project or nature of the task, that signal a better fit for agile versus traditional project management approaches?<--- Score

35. Is data collected and displayed to better understand customer(s) critical needs and requirements.<--- Score

36. Are audit criteria, scope, frequency and methods defined?

25

<--- Score

37. When was the Agile Project Management start date?<--- Score

38. Who defines (or who defined) the rules and roles?<--- Score

39. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) business process map?<--- Score

40. Will team members regularly document their Agile Project Management work?<--- Score

41. What would be the goal or target for a Agile Project Management’s improvement team?<--- Score

42. What key business process output measure(s) does Agile Project Management leverage and how?<--- Score

43. Does Agile Project Management include applications and information with regulatory compliance significance (or other contractual conditions that must be formally complied with) in a new or unique manner for which no approved security requirements, templates or design models exist?<--- Score

44. How was the ‘as is’ process map developed,

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reviewed, verified and validated?<--- Score

45. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?<--- Score

46. What is the meaning of success in this context?<--- Score

47. Is it clearly defined in and to your organization what you do?<--- Score

48. Is the team formed and are team leaders (Coaches and Management Leads) assigned?<--- Score

49. What baselines are required to be defined and managed?<--- Score

50. Are task requirements clearly defined?<--- Score

51. How did the Agile Project Management manager receive input to the development of a Agile Project Management improvement plan and the estimated completion dates/times of each activity?<--- Score

52. What constraints exist that might impact the team?<--- Score

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53. Are there different segments of customers?<--- Score

54. How does the Agile Project Management manager ensure against scope creep?<--- Score

55. How can the value of Agile Project Management be defined?<--- Score

56. How is agile project management performed in the context of virtual teams?<--- Score

57. Has a project plan, Gantt chart, or similar been developed/completed?<--- Score

58. Are improvement team members fully trained on Agile Project Management?<--- Score

59. How would one define Agile Project Management leadership?<--- Score

60. What critical content must be communicated – who, what, when, where, and how?<--- Score

61. Is a fully trained team formed, supported, and committed to work on the Agile Project Management improvements?<--- Score

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62. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?<--- Score

63. Does the team have regular meetings?<--- Score

64. How would you define the culture here?<--- Score

65. Are roles and responsibilities formally defined?<--- Score

66. How often are the team meetings?<--- Score

67. In what way can we redefine the criteria of choice clients have in our category in our favor?<--- Score

68. Will team members perform Agile Project Management work when assigned and in a timely fashion?<--- Score

69. What are the dynamics of the communication plan?<--- Score

70. Is the team sponsored by a champion or business leader?<--- Score

71. If substitutes have been appointed, have they been briefed on the Agile Project Management

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goals and received regular communications as to the progress to date?<--- Score

72. What specifically is the problem? Where does it occur? When does it occur? What is its extent?<--- Score

73. How do you keep key subject matter experts in the loop?<--- Score

74. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?<--- Score

75. How will the Agile Project Management team and the organization measure complete success of Agile Project Management?<--- Score

76. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?<--- Score

77. Has/have the customer(s) been identified?<--- Score

78. When is the estimated completion date?<--- Score

79. Are business processes mapped?<--- Score

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80. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?<--- Score

81. Have all of the relationships been defined properly?<--- Score

82. Are team charters developed?<--- Score

83. What are the compelling business reasons for embarking on Agile Project Management?<--- Score

84. When are meeting minutes sent out? Who is on the distribution list?<--- Score

85. Has anyone else (internal or external to the organization) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?<--- Score

86. How and when will baselines be defined?<--- Score

87. Has a high-level ‘as is’ process map been completed, verified and validated?<--- Score

88. Is Agile Project Management linked to key business goals and objectives?

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<--- Score

89. Is the scope of Agile Project Management defined?<--- Score

90. What about when our context is not so simple?<--- Score

91. Are there any constraints known that bear on the ability to perform Agile Project Management work? How is the team addressing them?<--- Score

92. How and when will be baselines be defined?<--- Score

93. Are security/privacy roles and responsibilities formally defined?<--- Score

94. Is the current ‘as is’ process being followed? If not, what are the discrepancies?<--- Score

95. Has the direction changed at all during the course of Agile Project Management? If so, when did it change and why?<--- Score




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3333


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CRITERION #3: MEASURE:

I N T E N T : G a t h e r t h e c o r r e c t d a t a . M e a s u r e t h e c u r r e n t p e r f o r m a n c e a n d

e v o l u t i o n o f t h e s i t u a t i o n .



4 A g r e e

3 N e u t r a l

2 D i s a g r e e


1. How do we do risk analysis of rare, cascading, catastrophic events?<--- Score

2. Is the solution cost-effective?<--- Score

3. Why should we expend time and effort to implement measurement?<--- Score

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4. How to measure lifecycle phases?<--- Score

5. Have changes been properly/adequately analyzed for effect?<--- Score

6. What are measures?<--- Score

7. Do we effectively measure and reward individual and team performance?<--- Score

8. Do staff have the necessary skills to collect, analyze, and report data?<--- Score

9. What are my customers expectations and measures?<--- Score

10. What about Agile Project Management Analysis of results?<--- Score

11. How will success or failure be measured?<--- Score

12. How do you identify and analyze stakeholders and their interests?<--- Score

13. What data was collected (past, present, future/ongoing)?

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<--- Score

14. What happens to the function of the business analysis in user story development?<--- Score

15. Is this an issue for analysis or intuition?<--- Score

16. How frequently do we track measures?<--- Score

17. Are losses documented, analyzed, and remedial processes developed to prevent future losses?<--- Score

18. Are process variation components displayed/communicated using suitable charts, graphs, plots?<--- Score

19. How are measurements made?<--- Score

20. What are the key input variables? What are the key process variables? What are the key output variables?<--- Score

21. Who should receive measurement reports ?<--- Score

22. Is there a Performance Baseline?<--- Score

23. How Will We Measure Success?<--- Score

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24. What has the team done to assure the stability and accuracy of the measurement process?<--- Score

25. Does the Agile Project Management task fit the client’s priorities?<--- Score

26. How is progress measured?<--- Score

27. How can we measure the performance?<--- Score

28. What are our key indicators that you will measure, analyze and track?<--- Score

29. What is the right balance of time and resources between investigation, analysis, and discussion and dissemination?<--- Score

30. How is the value delivered by Agile Project Management being measured?<--- Score

31. When is Knowledge Management Measured?<--- Score

32. Why do measure/indicators matter?<--- Score

33. How will jettisoning certain processes and structure impact the business?<--- Score

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34. Are high impact defects defined and identified in the business process?<--- Score

35. Why identify and analyze stakeholders and their interests?<--- Score

36. What potential environmental factors impact the Agile Project Management effort?<--- Score

37. Meeting the Challenge: Are Missed Agile Project Management opportunities Costing you Money?<--- Score

38. What is the cost of change?<--- Score

39. Are the units of measure consistent?<--- Score

40. Are there any easy-to-implement alternatives to Agile Project Management? Sometimes other solutions are available that do not require the cost implications of a full-blown project?<--- Score

41. Have you found any ‘ground fruit’ or ‘low-hanging fruit’ for immediate remedies to the gap in performance?<--- Score

42. Can We Measure the Return on Analysis?<--- Score

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43. Was a data collection plan established?<--- Score

44. What are the types and number of measures to use?<--- Score

45. How will you measure your Agile Project Management effectiveness?<--- Score

46. What are the uncertainties surrounding estimates of impact?<--- Score

47. Is a solid data collection plan established that includes measurement systems analysis?<--- Score

48. Where is it measured?<--- Score

49. Does Agile Project Management systematically track and analyze outcomes for accountability and quality improvement?<--- Score

50. How will the existing culture and organizational structure be impacted by agile project management?<--- Score

51. How do you measure success?<--- Score

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52. What particular quality tools did the team find helpful in establishing measurements?<--- Score

53. What does the charts tell us in terms of variation?<--- Score

54. What charts has the team used to display the components of variation in the process?<--- Score

55. Does the practice systematically track and analyze outcomes related for accountability and quality improvement?<--- Score

56. Which customers cant participate in our Agile Project Management domain because they lack skills, wealth, or convenient access to existing solutions?<--- Score

57. Is it possible to estimate the impact of unanticipated complexity such as wrong or failed assumptions, feedback, etc. on proposed reforms?<--- Score

58. Have all non-recommended alternatives been analyzed in sufficient detail?<--- Score

59. Have the concerns of stakeholders to help identify and define potential barriers been obtained and analyzed?<--- Score

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60. How are you going to measure success?<--- Score

61. What evidence is there and what is measured?<--- Score

62. What is measured?<--- Score

63. Does Agile Project Management analysis show the relationships among important Agile Project Management factors?<--- Score

64. Which methods and measures do you use to determine workforce engagement and workforce satisfaction?<--- Score

65. How large is the gap between current performance and the customer-specified (goal) performance?<--- Score

66. Is data collection planned and executed?<--- Score

67. Does Agile Project Management analysis isolate the fundamental causes of problems?<--- Score

68. What are the agreed upon definitions of the high impact areas, defect(s), unit(s), and opportunities that will figure into the process capability metrics?<--- Score

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69. How do we minimize impact and cost?<--- Score

70. What to measure and why?<--- Score

71. What will be measured?<--- Score

72. Do we aggressively reward and promote the people who have the biggest impact on creating excellent products?<--- Score

73. What methods are feasible and acceptable to estimate the impact of reforms?<--- Score

74. Who participated in the data collection for measurements?<--- Score

75. Are you taking your company in the direction of better and revenue or cheaper and cost?<--- Score

76. Are priorities and opportunities deployed to your suppliers, partners, and collaborators to ensure organizational alignment?<--- Score

77. How will effects be measured?<--- Score

78. Meeting the challenge: are missed Agile Project Management opportunities costing us

43

money?<--- Score

79. Why do the measurements/indicators matter?<--- Score

80. What is an unallowable cost?<--- Score

81. Why Measure?<--- Score

82. Which customers can’t participate in our market because they lack skills, wealth, or convenient access to existing solutions?<--- Score

83. Is performance measured?<--- Score

84. How does cost of change affect software?<--- Score

85. How will measures be used to manage and adapt?<--- Score

86. What should be measured?<--- Score

87. Is long term and short term variability accounted for?<--- Score

88. What are the costs of reform?<--- Score

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89. Which Stakeholder Characteristics Are Analyzed?<--- Score

90. Have the types of risks that may impact Agile Project Management been identified and analyzed?<--- Score

91. Among the Agile Project Management product and service cost to be estimated, which is considered hardest to estimate?<--- Score

92. What measurements are possible, practicable and meaningful?<--- Score

93. Are there measurements based on task performance?<--- Score

94. Are the measurements objective?<--- Score

95. Is Process Variation Displayed/Communicated?<--- Score

96. Is key measure data collection planned and executed, process variation displayed and communicated and performance baselined?<--- Score

97. How will your organization measure success?<--- Score

98. Are we taking our company in the direction of better and revenue or cheaper and cost?

45

<--- Score

99. What Relevant Entities could be measured?<--- Score

100. Are key measures identified and agreed upon?<--- Score

101. How can you measure Agile Project Management in a systematic way?<--- Score

102. Do we aggressively reward and promote the people who have the biggest impact on creating excellent Agile Project Management services/products?<--- Score

103. How to measure variability?<--- Score

104. How is Knowledge Management Measured?<--- Score

105. What key measures identified indicate the performance of the business process?<--- Score

106. What additional schedule (and cost) would be required if they continued at historical or any other lower burn rates?<--- Score

107. Is data collected on key measures that were identified?<--- Score

46

108. Will We Aggregate Measures across Priorities?<--- Score

109. What measurements are being captured?<--- Score

110. Customer Measures: How Do Customers See Us?<--- Score






4747


48

CRITERION #4: ANALYZE:

I N T E N T : A n a l y z e c a u s e s , a s s u m p t i o n s a n d h y p o t h e s e s .



4 A g r e e

3 N e u t r a l

2 D i s a g r e e


1. Where is the data coming from to measure compliance?<--- Score

2. Were Pareto charts (or similar) used to portray the ‘heavy hitters’ (or key sources of variation)?<--- Score

3. Did any value-added analysis or ‘lean thinking’ take place to identify some of the gaps shown on the ‘as is’ process map?

49

<--- Score

4. Did any additional data need to be collected?<--- Score

5. What other organizational variables, such as reward systems or communication systems, affect the performance of this Agile Project Management process?<--- Score

6. Have any additional benefits been identified that will result from closing all or most of the gaps?<--- Score

7. How do we promote understanding that opportunity for improvement is not criticism of the status quo, or the people who created the status quo?<--- Score

8. Is the suppliers process defined and controlled?<--- Score

9. Were any designed experiments used to generate additional insight into the data analysis?<--- Score

10. Think about some of the processes you undertake within your organization. which do you own?<--- Score

11. What other jobs or tasks affect the performance of the steps in the Agile Project Management process?

50

<--- Score

12. What are the best opportunities for value improvement?<--- Score

13. What did the team gain from developing a sub-process map?<--- Score

14. Is the suppliers process defined and controlled?<--- Score

15. What is the cost of poor quality as supported by the team’s analysis?<--- Score

16. What project management qualifications does the Project Manager have?<--- Score

17. How do mission and objectives affect the Agile Project Management processes of our organization?<--- Score

18. How do you measure the Operational performance of your key work systems and processes, including productivity, cycle time, and other appropriate measures of process effectiveness, efficiency, and innovation?<--- Score

19. Identify an operational issue in your organization. for example, could a particular task

51

be done more quickly or more efficiently?<--- Score

20. What are your current levels and trends in key measures or indicators of Agile Project Management product and process performance that are important to and directly serve your customers? how do these results compare with the performance of your competi tors and other organizations with similar offerings?<--- Score

21. What conclusions were drawn from the team’s data collection and analysis? How did the team reach these conclusions?<--- Score

22. What controls do we have in place to protect data?<--- Score

23. Have the problem and goal statements been updated to reflect the additional knowledge gained from the analyze phase?<--- Score

24. What kind of crime could a potential new hire have committed that would not only not disqualify him/her from being hired by our organization, but would actually indicate that he/she might be a particularly good fit?<--- Score

25. Record-keeping requirements flow from the records needed as inputs, outputs, controls and for transformation of a Agile Project Management process. ask yourself: are the records needed as

52

inputs to the Agile Project Management process available?<--- Score

26. What are the disruptive Agile Project Management technologies that enable our organization to radically change our business processes?<--- Score

27. Do you, as a leader, bounce back quickly from setbacks?<--- Score

28. With agile processes promoting the concept of ‘self-directed teams’, is there room for the conventional project manager or does this role also need to evolve to suit the principles of the new paradigm?<--- Score

29. When conducting a business process reengineering study, what should we look for when trying to identify business processes to change?<--- Score

30. What were the financial benefits resulting from any ‘ground fruit or low-hanging fruit’ (quick fixes)?<--- Score

31. How does the organization define, manage, and improve its Agile Project Management processes?<--- Score

32. What were the crucial ‘moments of truth’ on the

53

process map?<--- Score

33. Was a detailed process map created to amplify critical steps of the ‘as is’ business process?<--- Score

34. Partial solutions can only be used if the information support is being developed for a process that has not yet been computerised. Namely, if users already use an old IT solution – will they partly use the old one and partly the new one?<--- Score

35. How is the way you as the leader think and process information affecting your organizational culture?<--- Score

36. Do your employees have the opportunity to do what they do best everyday?<--- Score

37. Which existing processes, tools and templates for executing projects can be applied to the agile project management framework?<--- Score

38. Is Data and process analysis, root cause analysis and quantifying the gap/opportunity in place?<--- Score

39. How often will data be collected for measures?<--- Score

40. How was the detailed process map generated,

54

verified, and validated?<--- Score

41. Do our leaders quickly bounce back from setbacks?<--- Score

42. An organizationally feasible system request is one that considers the mission, goals and objectives of the organization. key questions are: is the solution request practical and will it solve a problem or take advantage of an opportunity to achieve company goals?<--- Score

43. What tools were used to narrow the list of possible causes?<--- Score

44. What tools were used to generate the list of possible causes?<--- Score

45. What process should we select for improvement?<--- Score

46. Is the performance gap determined?<--- Score

47. What does the data say about the performance of the business process?<--- Score

48. Is the Agile Project Management process severely broken such that a re-design is necessary?<--- Score

55

49. What are the revised rough estimates of the financial savings/opportunity for Agile Project Management improvements?<--- Score

50. Were there any improvement opportunities identified from the process analysis?<--- Score

51. How much effort and investment in time and resources will be required to develop new tools, templates and processes?<--- Score

52. What successful thing are we doing today that may be blinding us to new growth opportunities?<--- Score

53. Was a cause-and-effect diagram used to explore the different types of causes (or sources of variation)?<--- Score

54. What quality tools were used to get through the analyze phase?<--- Score

55. Are gaps between current performance and the goal performance identified?<--- Score

56. Is the gap/opportunity displayed and communicated in financial terms?<--- Score

A d d u p t o t a l p o i n t s f o r t h i s s e c t i o n :

56

_ _ _ _ _ = T o t a l p o i n t s f o r t h i s s e c t i o n





5757


58

CRITERION #5: IMPROVE:

I N T E N T : D e v e l o p a p r a c t i c a l s o l u t i o n . I n n o v a t e , e s t a b l i s h a n d t e s t t h e

s o l u t i o n a n d t o m e a s u r e t h e r e s u l t s .



4 A g r e e

3 N e u t r a l

2 D i s a g r e e


1. To what extent does management recognize Agile Project Management as a tool to increase the results?<--- Score

2. What resources are required for the improvement effort?<--- Score

3. Does it replace or negate traditional project management concerns with risk, scheduling,

59

metrics, and execution, or does it shift how we think about these and necessitate new techniques and approaches?<--- Score

4. How will the team or the process owner(s) monitor the implementation plan to see that it is working as intended?<--- Score

5. Was a pilot designed for the proposed solution(s)?<--- Score

6. What actually has to improve and by how much?<--- Score

7. Can the solution be designed and implemented within an acceptable time period?<--- Score

8. What is the magnitude of the improvements?<--- Score

9. What can we do to improve?<--- Score

10. How do we improve productivity?<--- Score

11. Who controls the risk?<--- Score

12. In the past few months, what is the smallest change we have made that has had the biggest positive result? what was it about that small change that produced the large return?

60

<--- Score

13. Does the goal represent a desired result that can be measured?<--- Score

14. What is the risk?<--- Score

15. If you could go back in time five years, what decision would you make differently? What is your best guess as to what decision you’re making today you might regret five years from now?<--- Score

16. How do we decide how much to remunerate an employee?<--- Score

17. How do we Improve Agile Project Management service perception, and satisfaction?<--- Score

18. How do we measure risk?<--- Score

19. Is the solution technically practical?<--- Score

20. What do we want to improve?<--- Score

21. What of the risk of rework if initial architecture work overlooks what turns out to be critical? Whats the probability of this happening?<--- Score

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22. How could a new product or service be developed in this century without Agile Project Management?<--- Score

23. Is there a small-scale pilot for proposed improvement(s)? What conclusions were drawn from the outcomes of a pilot?<--- Score

24. Who controls key decisions that will be made?<--- Score

25. Is pilot data collected and analyzed?<--- Score

26. Originally, agile project management required collocated teams. How could a new product or service be developed in the 21st century without them?<--- Score

27. How do we measure improved Agile Project Management service perception, and satisfaction?<--- Score

28. What evaluation strategy is needed and what needs to be done to assure its implementation and use?<--- Score

29. Do you understand what can accelerate change?<--- Score

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30. Is Supporting Agile Project Management documentation required?<--- Score

31. From an organizational perspective, what are the trade-offs involved in shifting all project management to an agile approach, versus maintaining a mixed portfolio of agile and traditional development?<--- Score

32. Which individual role is responsible for all aspects of the delivery of the solution?<--- Score

33. A heuristic, a decision support system, or new practices to improve current project management?<--- Score

34. What are the implications of this decision 10 minutes, 10 months, and 10 years from now?<--- Score

35. Are possible solutions generated and tested?<--- Score

36. What is the implementation plan?<--- Score

37. Were any criteria developed to assist the team in testing and evaluating potential solutions?<--- Score

38. How can skill-level changes improve Agile Project Management?<--- Score

63

39. How do you improve your likelihood of success ?<--- Score

40. Risk events: what are the things that could go wrong?<--- Score

41. At what point will vulnerability assessments be performed once Agile Project Management is put into production (e.g., ongoing Risk Management after implementation)?<--- Score

42. What tools were used to evaluate the potential solutions?<--- Score

43. How do you measure progress and evaluate training effectiveness?<--- Score

44. Risk factors: what are the characteristics of Agile Project Management that make it risky?<--- Score

45. What does the ‘should be’ process map/design look like?<--- Score

46. Are we Assessing Agile Project Management and Risk?<--- Score

47. Is a solution implementation plan established, including schedule/work breakdown structure,

64

resources, risk management plan, cost/budget, and control plan?<--- Score

48. What error proofing will be done to address some of the discrepancies observed in the ‘as is’ process?<--- Score

49. Who will be using the results of the measurement activities?<--- Score

50. Why improve in the first place?<--- Score

51. What went well, what should change, what can improve?<--- Score

52. Is the implementation plan designed?<--- Score

53. Are the best solutions selected?<--- Score

54. Who are the people involved in developing and implementing Agile Project Management?<--- Score

55. Are there any constraints (technical, political, cultural, or otherwise) that would inhibit certain solutions?<--- Score

56. Are new and improved process (‘should be’) maps developed?

65

<--- Score

57. What lessons, if any, from a pilot were incorporated into the design of the full-scale solution?<--- Score

58. Can agile project management be adopted by industries other than software development?<--- Score

59. Who will be responsible for making the decisions to include or exclude requested changes once Agile Project Management is underway?<--- Score

60. How to Improve?<--- Score

61. What tools do you use once you have decided on a Agile Project Management strategy and more importantly how do you choose?<--- Score

62. How will the organization know that the solution worked?<--- Score

63. What improvements have been achieved?<--- Score

64. How will you know when its improved?<--- Score

65. Why should a client choose a project team which offers agile software development?<--- Score

66

66. What tools were used to tap into the creativity and encourage ‘outside the box’ thinking?<--- Score

67. What is Agile Project Management’s impact on utilizing the best solution(s)?<--- Score

68. How does the team improve its work?<--- Score

69. For decision problems, how do you develop a decision statement?<--- Score

70. What communications are necessary to support the implementation of the solution?<--- Score

71. Is there a cost/benefit analysis of optimal solution(s)?<--- Score

72. What tools were most useful during the improve phase?<--- Score

73. How Do We Link Measurement and Risk?<--- Score

74. How do we go about Comparing Agile Project Management approaches/solutions?<--- Score

75. Describe the design of the pilot and what tests

67

were conducted, if any?<--- Score

76. How do you use other indicators, such as workforce retention, absenteeism, grievances, safety, and productivity, to assess and improve workforce engagement?<--- Score

77. Is the measure understandable to a variety of people?<--- Score

78. Who will be responsible for documenting the Agile Project Management requirements in detail?<--- Score

79. If you could go back in time five years, what decision would you make differently? what is your best guess as to what decision youre making today you might regret five years from now?<--- Score

80. What is the team’s contingency plan for potential problems occurring in implementation?<--- Score

81. Is there a high likelihood that any recommendations will achieve their intended results?<--- Score

82. How can we improve Agile Project Management?<--- Score

83. How do you improve workforce health,

68

safety, and security? what are your performance measures and improvement goals for each of these workforce needs? what are any significant differences in these factors and performance measures or targets for different workplace environments?<--- Score

84. Are improved process (‘should be’) maps modified based on pilot data and analysis?<--- Score

85. How does the solution remove the key sources of issues discovered in the analyze phase?<--- Score

86. Is the optimal solution selected based on testing and analysis?<--- Score

87. What needs improvement?<--- Score

88. What attendant changes will need to be made to ensure that the solution is successful?<--- Score

89. What were the underlying assumptions on the cost-benefit analysis?<--- Score

90. How significant is the improvement in the eyes of the end user?<--- Score

91. For estimation problems, how do you develop

69

an estimation statement?<--- Score

92. How will we know that a change is improvement?<--- Score

93. What to do with the results or outcomes of measurements?<--- Score

94. How will you measure the results?<--- Score

95. How will you know that you have improved?<--- Score

96. How can we improve performance?<--- Score

97. How do we keep improving Agile Project Management?<--- Score

98. Is a contingency plan established?<--- Score

99. How did the team generate the list of possible solutions?<--- Score

100. Where do you want to be a first mover, a fast follower or wait for industry solutions?<--- Score


70





7171


72

CRITERION #6: CONTROL:

I N T E N T : I m p l e m e n t t h e p r a c t i c a l s o l u t i o n . M a i n t a i n t h e p e r f o r m a n c e a n d

c o r r e c t p o s s i b l e c o m p l i c a t i o n s .



4 A g r e e

3 N e u t r a l

2 D i s a g r e e


1. Whats the best design framework for Agile Project Management organization now that, in a post industrial-age if the top-down, command and control model is no longer relevant?<--- Score

2. What’s the best design framework for an organization in a post Industrial-Age if the top-down, command and control model is no longer relevant?<--- Score

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3. Is a response plan in place for when the input, process, or output measures indicate an ‘out-of-control’ condition?<--- Score

4. If there currently is no plan, will a plan be developed?<--- Score

5. What is the control/monitoring plan?<--- Score

6. So, if the project no longer needs a detailed master project plan, why does it need a project manager?<--- Score

7. What are your results for key measures or indicators of the accomplishment of your Agile Project Management strategy and action plans, including building and strengthening core competencies?<--- Score

8. Is new knowledge gained imbedded in the response plan?<--- Score

9. Were the planned controls in place?<--- Score

10. Who is the Agile Project Management process owner?<--- Score

74

11. What are the critical parameters to watch?<--- Score

12. What is your theory of human motivation, and how does your compensation plan fit with that view?<--- Score

13. How do you merge agile, lightweight processes with standard industrial processes without either killing agility or undermining the years you’ve spent defining and refining your systems and software process assets?<--- Score

14. What quality tools were useful in the control phase?<--- Score

15. Have new or revised work instructions resulted?<--- Score

16. Is there a recommended audit plan for routine surveillance inspections of Agile Project Management’s gains?<--- Score

17. What are the known security controls?<--- Score

18. Is there a standardized process?<--- Score

19. Is there a transfer of ownership and knowledge to process owner and process team tasked with the responsibilities.<--- Score

75

20. Will any special training be provided for results interpretation?<--- Score

21. Are new process steps, standards, and documentation ingrained into normal operations?<--- Score

22. How will new or emerging customer needs/requirements be checked/communicated to orient the process toward meeting the new specifications and continually reducing variation?<--- Score

23. Are there process theory explanations for differentiating better from less successful ways to implement agile techniques?<--- Score

24. How will the process owner verify improvement in present and future sigma levels, process capabilities?<--- Score

25. Are there metrics and standards that can be used for control of agile project progress during execution?<--- Score

26. Who controls critical resources?<--- Score

27. Against what alternative is success being measured?<--- Score

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28. Are controls in place and consistently applied?<--- Score

29. Is a response plan established and deployed?<--- Score

30. What other areas of the organization might benefit from the Agile Project Management team’s improvements, knowledge, and learning?<--- Score

31. Are pertinent alerts monitored, analyzed and distributed to appropriate personnel?<--- Score

32. How might the organization capture best practices and lessons learned so as to leverage improvements across the business?<--- Score

33. Does a troubleshooting guide exist or is it needed?<--- Score

34. What is the recommended frequency of auditing?<--- Score

35. How do our controls stack up?<--- Score

36. Does the response plan contain a definite closed loop continual improvement scheme (e.g., plan-do-check-act)?<--- Score

37. What do we stand for--and what are we against?

77

<--- Score

38. What should the next improvement project be that is related to Agile Project Management?<--- Score

39. Who has control over resources?<--- Score

40. Is there documentation that will support the successful operation of the improvement?<--- Score

41. Who will be in control?<--- Score

42. How will input, process, and output variables be checked to detect for sub-optimal conditions?<--- Score

43. Has the improved process and its steps been standardized?<--- Score

44. Will existing staff require re-training, for example, to learn new business processes?<--- Score

45. Why is change control necessary?<--- Score

46. How will the process owner and team be able to hold the gains?<--- Score

47. Does job training on the documented procedures

78

need to be part of the process team’s education and training?<--- Score

48. Does Agile Project Management appropriately measure and monitor risk?<--- Score

49. Are there implications for the observed success of agile to date that reflects on our larger understanding of organizations and their fundamental nature?<--- Score

50. Is there a documented and implemented monitoring plan?<--- Score

51. Implementation Planning- is a pilot needed to test the changes before a full roll out occurs?<--- Score

52. How do we enable market innovation while controlling security and privacy?<--- Score

53. What are we attempting to measure/monitor?<--- Score

54. What is our theory of human motivation, and how does our compensation plan fit with that view?<--- Score

55. How do controls support value?<--- Score

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56. What is your quality control system?<--- Score

57. Is knowledge gained on process shared and institutionalized?<--- Score

58. What can you control?<--- Score

59. What are we attempting to measure/monitor?<--- Score

60. Does the Agile Project Management performance meet the customer’s requirements?<--- Score

61. What scenarios in terms of projected cost, schedule, and scope could/should we plan for?<--- Score

62. Do the Agile Project Management decisions we make today help people and the planet tomorrow?<--- Score

63. Are there documented procedures?<--- Score

64. How can we best use all of our knowledge repositories to enhance learning and sharing?<--- Score

65. In the case of a Agile Project Management project, the criteria for the audit derive from implementation objectives. an audit of a Agile

80

Project Management project involves assessing whether the recommendations outlined for implementation have been met. in other words, can we track that any Agile Project Management project is implemented as planned, and is it working?<--- Score

66. What should we measure to verify effectiveness gains?<--- Score

67. Is reporting being used or needed?<--- Score

68. How will report readings be checked to effectively monitor performance?<--- Score

69. What are the key elements of your Agile Project Management performance improvement system, including your evaluation, organizational learning, and innovation processes?<--- Score

70. Are operating procedures consistent?<--- Score

71. What should we measure to verify efficiency gains?<--- Score

72. Do you monitor the effectiveness of your Agile Project Management activities?<--- Score

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73. Is there a control plan in place for sustaining improvements (short and long-term)?<--- Score

74. Were the planned controls working?<--- Score

75. Are documented procedures clear and easy to follow for the operators?<--- Score

76. What key inputs and outputs are being measured on an ongoing basis?<--- Score

77. Do the decisions we make today help people and the planet tomorrow?<--- Score

78. Where do ideas that reach policy makers and planners as proposals for Agile Project Management strengthening and reform actually originate?<--- Score

79. How do you encourage people to take control and responsibility?<--- Score

80. What is important in the kick-off meeting to enable feedback and learning?<--- Score

81. Who sets the Agile Project Management standards?<--- Score

82

82. How do you encourage people to take control and responsibility?<--- Score

83. How will the day-to-day responsibilities for monitoring and continual improvement be transferred from the improvement team to the process owner?<--- Score

84. Are suggested corrective/restorative actions indicated on the response plan for known causes to problems that might surface?<--- Score

85. What other systems, operations, processes, and infrastructures (hiring practices, staffing, training, incentives/rewards, metrics/dashboards/scorecards, etc.) need updates, additions, changes, or deletions in order to facilitate knowledge transfer and improvements?<--- Score






8383


84

CRITERION #7: SUSTAIN:

I N T E N T : R e t a i n t h e b e n e f i t s .



4 A g r e e

3 N e u t r a l

2 D i s a g r e e


1. What role does communication play in the success or failure of a Agile Project Management project?<--- Score

2. What work wouldnt get done if no more funds were added?<--- Score

3. Are we ready to execute an agile project?<--- Score

4. What is our question?

85

<--- Score

5. If I had to leave my organization for a year and the only communication I could have with employees was a single paragraph, what would I write?<--- Score

6. Can we say that the ‘traditional’ project team is not self-organised, no matter how complex the project is, and what level of team we are discussing?<--- Score

7. What counts that we are not counting?<--- Score

8. What have we done to protect our business from competitive encroachment?<--- Score

9. When does a project begin and end?<--- Score

10. Do you keep 50% of your time unscheduled?<--- Score

11. What is it like to work for me?<--- Score

12. What happens when a new employee joins the organization?<--- Score

13. What happens at this company when people fail?<--- Score

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14. Do you have an implicit bias for capital investments over people investments?<--- Score

15. Why should people listen to you?<--- Score

16. What is a feasible sequencing of reform initiatives over time?<--- Score

17. Are assumptions made in Agile Project Management stated explicitly?<--- Score

18. How do we engage the workforce, in addition to satisfying them?<--- Score

19. If you had to rebuild your organization without any traditional competitive advantages (i.e., no killer a technology, promising research, innovative product/service delivery model, etc.), how would your people have to approach their work and collaborate together in order to create the necessary conditions for success?<--- Score

20. How do we deal with change?<--- Score

21. Are new benefits received and understood?<--- Score

22. What happens if you do not have enough funding?

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<--- Score

23. What is your BATNA (best alternative to a negotiated agreement)?<--- Score

24. Are the criteria for selecting recommendations stated?<--- Score

25. How do we maintain Agile Project Management’s Integrity?<--- Score

26. If we weren’t already in this business, would we enter it today? And if not, what are we going to do about it?<--- Score

27. What is something you believe that nearly no one agrees with you on?<--- Score

28. How can an agile project manager balance team level autonomy and individual level autonomy in agile software teams?<--- Score

29. Whats causing us to be behind?<--- Score

30. Among our stronger employees, how many see themselves at the company in three years? How many would leave for a 10 percent raise from another company?<--- Score

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31. Do we think we know, or do we know we know ?<--- Score

32. If there were zero limitations, what would we do differently?<--- Score

33. How is business? Why?<--- Score

34. What will drive Agile Project Management change?<--- Score

35. Whose voice (department, ethnic group, women, older workers, etc) might you have missed hearing from in your company, and how might you amplify this voice to create positive momentum for your business?<--- Score

36. What knowledge, skills and characteristics mark a good Agile Project Management project manager?<--- Score

37. So, how does the agile project management model work?<--- Score

38. Are we relevant? Will we be relevant five years from now? Ten?<--- Score

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39. How are conflicts dealt with?<--- Score

40. What am I trying to prove to myself, and how might it be hijacking my life and business success?<--- Score

41. What are specific Agile Project Management Rules to follow?<--- Score

42. To whom do you add value?<--- Score

43. Ask yourself: how would we do this work if we only had one staff member to do it?<--- Score

44. Political -is anyone trying to undermine this project?<--- Score

45. How will stakeholders and customers react to the change?<--- Score

46. Agile project management with Scrum derives from best business practices in companies like Fuji-Xerox, Honda, Canon, and Toyota. Toyota routinely achieves four times the productivity and 12 times the quality of competitors. Can Scrum do the same for globally distributed teams?<--- Score

47. Why is it important to have senior management support for a Agile Project

90

Management project?<--- Score

48. If our company went out of business tomorrow, would anyone who doesn’t get a paycheck here care?<--- Score

49. What management system can we use to leverage the Agile Project Management experience, ideas, and concerns of the people closest to the work to be done?<--- Score

50. Schedule -can it be done in the given time?<--- Score

51. Is our strategy driving our strategy? Or is the way in which we allocate resources driving our strategy?<--- Score

52. How to Secure Agile Project Management?<--- Score

53. Who is responsible for ensuring appropriate resources (time, people and money) are allocated to Agile Project Management?<--- Score

54. How do we focus on what is right -not who is right?<--- Score

55. What is our Big Hairy Audacious Goal?<--- Score

56. How familiar are we with Agile project

91

management?<--- Score

57. We picked a method, now what?<--- Score

58. If you were responsible for initiating and implementing major changes in your organization, what steps might you take to ensure acceptance of those changes?<--- Score

59. In a project to restructure Agile Project Management outcomes, which stakeholders would you involve?<--- Score

60. When information truly is ubiquitous, when reach and connectivity are completely global, when computing resources are infinite, and when a whole new set of impossibilities are not only possible, but happening, what will that do to our business?<--- Score

61. Do I know what I’m doing? And who do I call if I don’t?<--- Score

62. Which individuals, teams or departments will be involved in Agile Project Management?<--- Score

63. Are the project teams ready to function within agile project management?<--- Score

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64. Agile Project Management and PRINCE2 – one or the other, or both?<--- Score

65. How do you determine the key elements that affect Agile Project Management workforce satisfaction? how are these elements determined for different workforce groups and segments?<--- Score

66. How do we provide a safe environment -physically and emotionally?<--- Score

67. In retrospect, of the projects that we pulled the plug on, what percent do we wish had been allowed to keep going, and what percent do we wish had ended earlier?<--- Score

68. What is an unauthorized commitment?<--- Score

69. You may have created your customer policies at a time when you lacked resources, technology wasn’t up-to-snuff, or low service levels were the industry norm. Have those circumstances changed?<--- Score

70. In the past year, what have you done (or could you have done) to increase the accurate perception of this company/brand as ethical and honest?<--- Score

71. Who is responsible for errors?

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<--- Score

72. Exactly how does one go about adapting the agile project management model for collocated teams to virtual ones?<--- Score

73. How do we foster innovation?<--- Score

74. Has the investment re-baselined during the past fiscal year?<--- Score

75. If you had to rebuild your organization without any traditional competitive advantages how would your people have to approach their work and collaborate together in order to create the necessary conditions for success?<--- Score

76. Who will provide the final approval of Agile Project Management deliverables?<--- Score

77. Do we underestimate the customer’s journey?<--- Score

78. Agile Project Management and PRINCE2 9 – one or the other, or both?<--- Score

79. Who uses our product in ways we never expected?<--- Score

80. Will there be any necessary staff changes

94

(redundancies or new hires)?<--- Score

81. How would our PR, marketing, and social media change if we did not use outside agencies?<--- Score

82. Who do we want out customers to become?<--- Score

83. How are agile principles being applied in large projects and multi-site projects?<--- Score

84. To what extent are agile and traditional project management techniques mutually exclusive?<--- Score

85. What are the success criteria that will indicate that Agile Project Management objectives have been met and the benefits delivered?<--- Score

86. Is the impact that Agile Project Management has shown?<--- Score

87. Have new benefits been realized?<--- Score

88. Thats fine as far as it goes, but does this scale?<--- Score

89. Who are the key stakeholders?<--- Score

95

90. What will be the consequences to the business (financial, reputation etc) if Agile Project Management does not go ahead or fails to deliver the objectives?<--- Score

91. Do we have the right people on the bus?<--- Score

92. Who else should we help?<--- Score

93. If our customer were my grandmother, would I tell her to buy what we’re selling?<--- Score

94. How can Trello be used as an Agile project management tool?<--- Score

95. Who do we think the world wants us to be?<--- Score

96. What type of certificate will be awarded and by whom?<--- Score

97. Is maximizing Agile Project Management protection the same as minimizing Agile Project Management loss?<--- Score

98. Why are Agile Project Management skills important?<--- Score

99. Who will determine interim and final

96

deadlines?<--- Score

100. Has implementation been effective in reaching specified objectives?<--- Score

101. Justification: what are your research questions and how do you motivate them?<--- Score

102. Do we have bad profits?<--- Score

103. What do we do when new problems arise?<--- Score

104. How much and which way a traditional project manager has to change his/her management style or way of working in order to be an agile project manager?<--- Score

105. Are there separate sub-systems that have to communicate?<--- Score

106. What are the top 3 things at the forefront of our Agile Project Management agendas for the next 3 years?<--- Score

107. Would you rather sell to knowledgeable and informed customers or to uninformed customers?<--- Score

97

108. Is there any reason to believe the opposite of my current belief?<--- Score

109. Will reporting methods be different for agile versus traditional projects?<--- Score

110. Have benefits been optimized with all key stakeholders?<--- Score

111. Velocity -how fast are we going?<--- Score

112. Were lessons learned captured and communicated?<--- Score

113. How will you motivate the dishwashers?<--- Score

114. How will we build a 100-year startup?<--- Score

115. Are we paying enough attention to the partners our company depends on to succeed?<--- Score

116. Agile Management - an oxymoron?<--- Score

117. What is our formula for success in Agile Project Management ?<--- Score

98

118. What are strategies for increasing support and reducing opposition?<--- Score

119. Are we making progress? and are we making progress as Agile Project Management leaders?<--- Score

120. How do we Lead with Agile Project Management in Mind?<--- Score

121. How do we foster the skills, knowledge, talents, attributes, and characteristics we want to have?<--- Score

122. How do we ensure that implementations of Agile Project Management products are done in a way that ensures safety?<--- Score

123. What about when our product is an integration of several different products, each with their own product owner?<--- Score

124. What is agile project management?<--- Score

125. How difficult is agile project management for outsourced or off-shored projects?<--- Score

126. Is Agile Project Management dependent on the successful delivery of a current project?

99

<--- Score

127. Who is a customer?<--- Score

128. How do I stay inspired?<--- Score

129. What are the business goals Agile Project Management is aiming to achieve?<--- Score

130. Who will manage the integration of tools?<--- Score

131. Why would anyone want to discard the benefits of collocated teams?<--- Score

132. How can we become the company that would put us out of business?<--- Score

133. How do we go about Securing Agile Project Management?<--- Score

134. What are the critical success factors?<--- Score

135. What External Factors Influence Our Success?<--- Score

136. If we do not follow, then how to lead?<--- Score

100

137. Think about the kind of project structure that would be appropriate for your Agile Project Management project. should it be formal and complex, or can it be less formal and relatively simple?<--- Score

138. Do we have the right capabilities and capacities?<--- Score

139. Whom among your colleagues do you trust, and for what?<--- Score

140. Economic -do we have the time and money?<--- Score

141. Who are you going to put out of business, and why?<--- Score

142. Is Agile Project Management dependent on the successful delivery of a current project?<--- Score

143. How to deal with Agile Project Management Changes?<--- Score

144. How can we incorporate support to ensure safe and effective use of Agile Project Management into the services that we provide?<--- Score

145. So, how do we adapt project management

101

techniques to deal with this key reality?<--- Score

146. How likely is it that a customer would recommend our company to a friend or colleague?<--- Score

147. What is scrum?<--- Score

148. Are you satisfied with your current role? If not, what is missing from it?<--- Score

149. What trouble can we get into?<--- Score

150. So then, what is a virtual team?<--- Score

151. Who are four people whose careers I’ve enhanced?<--- Score

152. What are your most important goals for the strategic Agile Project Management objectives?<--- Score

153. When we say that the traditional project team is not self-organized, no matter how complex the project is, and what level of team we are discussing?<--- Score

154. Will it be accepted by users?<--- Score

102

155. How do we deal with change when it happens?<--- Score

156. How will you know that the Agile Project Management project has been successful?<--- Score

157. What potential megatrends could make our business model obsolete?<--- Score

158. What business benefits will Agile Project Management goals deliver if achieved?<--- Score

159. Are the pms ready to execute agile projects?<--- Score

160. How can a company arrange a new project if the management does not know when they will finish the current projects and when the employees will be free to take on a new project?<--- Score

161. How much contingency will be available in the budget?<--- Score

162. Do we say no to customers for no reason?<--- Score

163. Do you see more potential in people than they do in themselves?<--- Score

103

164. Who will be responsible for deciding whether Agile Project Management goes ahead or not after the initial investigations?<--- Score

165. Legal and contractual - are we allowed to do this?<--- Score

166. What one word do we want to own in the minds of our customers, employees, and partners?<--- Score

167. Are there Agile Project Management Models?<--- Score

168. Did my employees make progress today?<--- Score

169. The fundamentals of agile software development, agile project management, and evolutionary development have been proven and demonstrated to be highly successful. Are these now preferred in our organization?<--- Score

170. How can we become more high-tech but still be high touch?<--- Score

171. What is the range of capabilities?<--- Score

172. How can an agile project manager balance team level autonomy and individual level

104

autonomy in agile software teams?<--- Score

173. What would have to be true for the option on the table to be the best possible choice?<--- Score

174. How does Agile Project Management integrate with other business initiatives?<--- Score

175. When is done done?<--- Score

176. What was the last experiment we ran?<--- Score

177. How can you negotiate Agile Project Management successfully with a stubborn boss, an irate client, or a deceitful coworker?<--- Score

178. What are the challenges?<--- Score

179. How do organizations adapt to a radically new framework such as agile?<--- Score

180. Which models, tools and techniques are necessary?<--- Score

181. Are there any disadvantages to implementing Agile Project Management? There might be some that are less obvious?

105

<--- Score

182. What are your key business, operational, societal responsibility, and human resource strategic challenges and advantages?<--- Score

183. What stupid rule would we most like to kill?<--- Score

184. How do you govern and fulfill your societal responsibilities?<--- Score

185. Who is the main stakeholder, with ultimate responsibility for driving Agile Project Management forward?<--- Score

186. In what ways are Agile Project Management vendors and us interacting to ensure safe and effective use?<--- Score

187. Why don’t our customers like us?<--- Score

188. What would I recommend my friend do if he were facing this dilemma?<--- Score

189. Do we have enough freaky customers in our portfolio pushing us to the limit day in and day out?<--- Score

190. Am I failing differently each time?

106

<--- Score

191. Which functions and people interact with the supplier and or customer?<--- Score

192. What did we miss in the interview for the worst hire we ever made?<--- Score

193. If no one would ever find out about my accomplishments, how would I lead differently?<--- Score

194. What are the gaps in my knowledge and experience?<--- Score

195. What information is critical to our organization that our executives are ignoring?<--- Score

196. What current systems have to be understood and/or changed?<--- Score

197. What does your signature ensure?<--- Score

198. Are we / should we be Revolutionary or evolutionary?<--- Score

199. What should we stop doing?<--- Score

107

200. What did you accomplish yesterday, what will you do today, and what impediments are getting in your way?<--- Score

201. Instead of going to current contacts for new ideas, what if you reconnected with dormant contacts--the people you used to know? If you were going reactivate a dormant tie, who would it be?<--- Score

202. How are we doing compared to our industry?<--- Score

203. What are the rules and assumptions my industry operates under? What if the opposite were true?<--- Score

204. What is agile anyways?<--- Score

205. What may be the consequences for the performance of an organization if all stakeholders are not consulted regarding Agile Project Management?<--- Score

206. Who, on the executive team or the board, has spoken to a customer recently?<--- Score

207. Are we changing as fast as the world around us?<--- Score

208. If we got kicked out and the board brought in a new CEO, what would he do?

108

<--- Score

209. Operational - will it work?<--- Score

210. Who have we, as a company, historically been when we’ve been at our best?<--- Score

211. Where can we break convention?<--- Score

212. What is our Agile Project Management Strategy?<--- Score

213. What are we challenging, in the sense that Mac challenged the PC or Dove tackled the Beauty Myth?<--- Score

214. Can we maintain our growth without detracting from the factors that have contributed to our success?<--- Score

215. What trophy do we want on our mantle?<--- Score

216. What is Effective Agile Project Management?<--- Score




109



110

Index ability 31

accelerate 61

acceptable 42, 59

acceptance 16, 91

accepted 101

access 2, 4, 40, 43

accomplish 3, 107

according 21, 23

account 5, 22

accounted 43

accuracy 37

accurate 23, 92

achieve 3, 54, 67, 99

achieved 17, 65, 102

achieves 89

across 46, 76

action 73

actions 13, 82

activities 17, 64, 80

activity 21, 26

actual 21

actually 24, 51, 59, 81

adapting 93

addition 4, 86

additional 29, 45, 49, 51

additions 82

address 13, 64

addressing 31

adequately 29, 35

adopted 65

advantage 54

advantages 86, 93, 105

advise 4

affect 43, 49-50, 92

affecting 7, 53

against 27, 75-76

agencies 94

agendas 96

Aggregate 46

agility 74

111

agreed 41, 45

agreement 87

agrees 87

aiming 99

alerts 76

aligned 14

alignment 42

alleged 1

allocate 90

allocated 90

allowed 92, 103

already 53, 87

Amazon 5

America 22

amplify 53, 88

analysis 6-7, 34-39, 41, 48-51, 53, 55, 66, 68

analyze 2, 35, 37-40, 48, 51, 55, 68

analyzed 35-36, 40, 44, 61, 76

another 5, 87

answer 6-7, 12, 20, 34, 48, 58, 72, 84

answered 18, 31, 46, 56, 70, 82, 108

answering 6

anyone 30, 89-90, 99

anyways 107

appear 1

applicable 7

applied 53, 76, 94

appointed 28, 30

approach 62, 86, 93

approaches 24, 59, 66

approval 22, 93

approved 25

Architect 3

Architects 3

around 107

arrange 102

asking 1, 3

aspects 62

assess 67

assessing 63, 80

Assessment 4, 15

assets 74

assign 17

112

assigned 26, 28

assist 62

assistant 3

assure 37, 61

attainable 21

attempted 30

attempting 78-79

attendance 30

attendant 68

attended 30

attention 7, 97

attributes 98

Audacious 90

auditing 14, 76

auspices 4

author 1

autonomy 87, 103-104

available 14, 16, 23, 29, 38, 52, 102

Average 7, 18, 31, 46, 56, 70, 82, 108

awarded 95

background 5

balance 37, 87, 103

barriers 40

Baseline 36

baselined 44

baselines 26, 30-31

Beauty 108

because 40, 43

become 94, 99, 103

before 4, 30, 78

beginning 2, 10, 18, 32, 46, 56, 70, 82, 109

behind 87

belief 6, 12, 20, 34, 48, 58, 72, 84, 97

believe 87, 97

EHQHÀW��EHQHÀWV� ��better 3, 24, 42, 44, 75

between 37, 41, 55

biggest 42, 45, 59

blinding 55

Blokdyk 4

bought 5

bounce 52, 54

113

boundaries 29

bounds 29

breakdown 63

briefed 28

brings 24

broken 54

brought 107

budget 64, 102

building 13, 73

business 1, 3, 5-6, 14, 17, 20, 23, 25, 28-30, 36-38, 45, 52-54,

76-77, 85, 87-91, 95, 99-100, 102, 104-105

button 5

capability 41

capable 3, 23

capacities 100

capacity 13

capital 86

capture 76

captured 46, 97

careers 101

cascading 34

category 22, 28

caused 1

causes 41, 48, 54-55, 82

causing 87

century 61

certain 37, 64

chaired 4

challenge 3, 38, 42

challenged 108

challenges 104-105

Champagne 4

champion 28

change 12-13, 18, 31, 38, 43, 52, 59, 61, 64, 69, 77, 86, 88-

89, 94, 96, 102

changed 31, 92, 106

changes 12, 18, 35, 62, 65, 68, 78, 82, 91, 93, 100

changing 107

charter 23

charters 30

charts 36, 40, 48

cheaper 42, 44

checked 75, 77, 80

114

checklist 4

choice 22, 28, 104

choose 6-7, 65

circumvent 13

claimed 1

cleaning 22

clearly 6, 12, 20, 24, 26, 34, 48, 58, 72, 84

client 4-5, 37, 65, 104

clients 28

closed 76

closely 5

closest 90

closing 49

Coaches 22, 26

colleague 101

colleagues 100

collect 35

collected 24, 26, 35, 45, 49, 53, 61

collection 39, 41-42, 44, 51

collocated 61, 93, 99

coming 48

command 72

commitment 92

committed 27, 51

companies 1, 4, 89

company 3, 42, 44, 54, 85, 87-88, 90, 92, 97, 99, 101-102,

108

compare 51

compared 107

Comparing 66

comparison 6

compelling 30

competi 51

complete 1, 6, 17, 29

completed 7, 21, 25, 27, 30

completely 91

completion 26, 29

complex 3, 85, 100-101

complexity 40

compliance 25, 48

complied 25

components 36, 40

compute 7

115

computing 91

concept 52

concerns 15, 40, 58, 90

condition 73

conditions 24-25, 77, 86, 93

conducted 67

conducting 52

FRQÀUP� �FRQÁLFWV� ��consider 13

considered 14, 16, 44

considers 54

consistent 38, 80

constitute 23

consultant 3

consulted 107

Contact 3

contacted 4

contacts 107

contain 15, 76

contained 1

containing 4

contains 4

content 27

Contents 1-2

context 26-27, 31

contextual 24

continual 5, 76, 82

continued 45

contracts 22

control 2, 64, 72-75, 77, 79, 81-82

controlled 49-50

controls 15, 51, 59, 61, 73-76, 78, 81

convenient 40, 43

convention 108

convey 1

Copyright 1

correct 34, 72

corrective 82

correspond 5

costing 38, 42

counting 85

counts 85

116

course 31

coworker 104

create 5, 16, 86, 88, 93

created 49, 53, 92

creating 3, 42, 45

creativity 66

crisis 14

criteria 5, 16, 21-22, 24, 28, 62, 79, 87, 94

CRITERION 2, 12, 20, 34, 48, 58, 72, 84

critical 24, 27, 53, 60, 74-75, 99, 106

criticism 49

crucial 52

crystal 7

cultural 64

culture 28, 39, 53

current 31, 34, 41, 51, 55, 62, 97-98, 100-102, 106-107

currently 21, 73

custom 13

customer 5, 17, 21-24, 26, 29, 46, 75, 79, 92-93, 95, 99, 101,

106-107

customers 1, 15, 21, 27, 35, 40, 43, 46, 51, 89, 94, 96, 102-

103, 105

damage 1

dashboards 82

day-to-day 82

deadlines 14, 96

deceitful 104

decide 60

decided 65

deciding 103

decision 60, 62, 66-67

decisions 61, 65, 79, 81

dedicated 3

deeper 7

deepest 4

defect 41

defects 38

GHÀQH� ��GHÀQHG� ��84

GHÀQHV��GHÀQLQJ� ��GHÀQLWH� ��

117

delegated 23

deletions 82

deliver 15, 24, 95, 102

delivered 37, 94

delivery 14, 62, 86, 98, 100

department 3, 88

dependent 98, 100

depends 97

deployed 42, 76

derive 79

derives 89

Describe 14, 66

described 1

describing 21

design 1, 4-5, 22, 25, 63, 65-66, 72

designed 3, 5, 49, 59, 64

designing 3

desired 29, 60

detail 40, 67

detailed 53, 73

detect 77

determine 5-6, 13, 41, 92, 95

determined 54, 92

detracting 108

develop 55, 58, 66, 68

developed 4-5, 23, 25, 27, 30, 36, 53, 61-62, 64, 73

developing 50, 64

diagram 55

different 3, 22-24, 27, 55, 68, 92, 97-98

GLIÀFXOW��dilemma 105

direction 31, 42, 44

directly 1, 51

Disagree 6, 12, 20, 34, 48, 58, 72, 84

discard 99

discovered 68

discussing 85, 101

discussion 18, 37

display 40

displayed 24, 36, 44, 55

disqualify 51

disruptive 52

Divided 18, 23, 31, 46, 56, 70, 82, 108

118

document 5, 25

documented 28, 36, 77-79, 81

documents 3

domain 40

dormant 107

driving 90, 105

durations 21

during 31, 66, 75, 93

dynamics 28

earlier 92

Economic 100

editorial 1

education 3, 16, 78

effect 35

effective 12, 18, 96, 100, 105, 108

effects 42

HIÀFLHQF\� ��effort 34, 38, 55, 58

efforts 30

either 74

electronic 1

elements 5-6, 80, 92

embarking 30

emerging 17, 75

employee 60, 85

employees 53, 85, 87, 102-103

empower 3

enable 52, 78, 81

encourage 66, 81-82

engage 86

engagement 41, 67

enhance 79

enhanced 101

enough 3, 86, 97, 105

ensure 21, 27, 42, 68, 91, 98, 100, 105-106

ensures 98

ensuring 90

Entities 45

entity 1

equipment 14

equipped 23

equitably 23

errors 92

119

establish 58

estimate 40, 42, 44

estimated 26, 29, 44

estimates 24, 39, 55

estimation 68-69

ethical 92

ethnic 88

evaluate 63

evaluating 62

evaluation 61, 80

events 34, 63

everyday 53

everyone 20, 23

evidence 7, 41

evolution 34

evolve 52

Exactly 93

example 2, 8, 14, 50, 77

examples 3-5

excellence 3

excellent 42, 45

exclude 65

exclusive 94

execute 84, 102

executed 41, 44

executing 53

execution 59, 75

executive 3, 107

executives 106

existing 5-6, 39-40, 43, 53, 77

expected 17, 21, 93

expend 34

experience 90, 106

experiment 104

Expert 4

experts 29

explained 5

explicitly 86

explore 55

extent 6, 29, 58, 94

External 30, 99

facilitate 6, 14, 82

facility 5-6

120

facing 13, 105

factors 38, 41, 63, 68, 99, 108

failed 40

failing 105

failure 13, 35, 84

fairly 23

familiar 90

fashion 1, 28

feasible 42, 54, 86

feedback 2, 5, 21, 26, 40, 81

ÀJXUH� ��ÀQDOL]HG� �ÀQDQFLDO� ��ÀQLVK� ��ÀVFDO� ��Á\LQJ� ��follow 5, 81, 89, 99

followed 31

follower 69

following 6

for--and 76

forefront 96

forget 4

formal 100

formally 25, 28, 31

format 5

formed 26-27

formula 7, 97

Formulate 20

forward 105

foster 93, 98

framework 53, 72, 104

freaky 105

frequency 24, 76

frequently 36

friend 101, 105

Fuji-Xerox 89

IXOÀOO� ��full-blown 38

full-scale 65

function 36, 91

functions 20, 106

funding 86

121

future 3, 35-36, 75

gained 51, 73, 79

gather 7, 23, 34

gathered 23

generate 49, 54, 69

generated 53, 62

Gerardus 4

getting 20, 107

glamor 22

global 91

globally 89

govern 105

graphs 4, 36

gratitude 4

grievances 67

ground 38, 52

groups 92

growth 55, 108

guaranteed 24

guidance 1

happen 18

happening 60, 91

happens 3, 5, 36, 85-86, 102

hardest 44

health 67

hearing 88

helpful 40

helping 3

heuristic 62

high-level 25, 30

highly 103

high-tech 103

hijacking 89

hiring 82

historical 45

hitters 48

honest 92

humans 3

hypotheses 48

LGHQWLÀHG� ��identify 6, 13-14, 16-17, 35, 38, 40, 48, 50, 52

ignoring 106

imbedded 73

122

immediate 38

impact 21, 26, 37-42, 44-45, 66, 94

impacted 39

implement 13, 34, 72, 75

implicit 86

important 17, 41, 51, 81, 89, 95, 101

improve 2, 5-6, 52, 58-60, 62-67, 69

improved 61, 64-65, 68-69, 77

improving 69

incentives 82

include 25, 65

Included 2, 4

includes 39

including 20, 22-23, 50, 63, 73, 80

increase 58, 92

increasing 98

in-depth 7

indicate 45, 51, 73, 94

indicated 82

indicators 37, 43, 51, 67, 73

indirectly 1

individ- 103

individual 1, 35, 62, 87

industrial 74

industries 65

industry 69, 92, 107

LQÀQLWH� ��,QÁXHQFH� ��informed 96

ingrained 75

inhibit 64

initial 60, 103

initiating 91

initiative 6

Innovate 58

innovation 50, 78, 80, 93

innovative 86

inputs 21-22, 51-52, 81

insight 49

inspired 99

Instead 107

integrate 104

Integrity 87

123

intended 1, 59, 67

INTENT 12, 20, 34, 48, 58, 72, 84

intention 1

interact 106

interests 35, 38

interim 95

internal 1, 30

interpret 6-7

interview 106

introduced 22

intuition 36

invaluable 2, 4-5

investment 17, 55, 93

involve 91

involved 15, 62, 64, 91

involves 80

isolate 41

issues 68

itself 1, 15

journey 93

judgment 1

kicked 107

kick-off 81

killer 86

killing 74

knowledge 5, 14-15, 30, 37, 45, 51, 73-74, 76, 79, 82, 88, 98,

106

lacked 92

larger 78

leader 12, 18, 28, 52-53

leaders 20, 26, 54, 98

leadership 27-28

learned 76, 97

learning 76, 79-81

lessons 65, 76, 97

levels 22, 51, 75, 92

leverage 25, 76, 90

leveraged 30

liability 1

lifecycle 35

likelihood 63, 67

likely 101

limited 5

124

linked 30

listed 1

listen 86

longer 72-73

long-term 81

losses 36

magnitude 59

maintain 72, 87, 108

makers 81

making 12, 18, 60, 65, 67, 98

manage 43, 52, 99

manageable 21

managed 3, 26

Management 1-2, 4-9, 12-18, 20-32, 35, 37-42, 44-46, 49-56, 58,

60-67, 69-70, 72-74, 76-82, 84, 86-105, 107-109

manager 3, 6, 15-16, 18, 26-27, 50, 52, 73, 87-88, 96, 103

manner 25

mantle 108

mapped 29

market 43, 78

marketer 3

marketing 94

master 73

materials 1

matter 29, 37, 43, 85, 101

maximizing 95

meaning 26

meaningful 44

measurable 21-22

measure 2, 6, 14, 17, 25, 29, 34-39, 41-45, 48, 50, 58, 60-61,

63, 67, 69, 78-80

measured 16, 35, 37, 39, 41-43, 45, 60, 75, 81

measures 35-36, 39, 41, 43, 45-46, 50-51, 53, 68, 73

mechanical 1

meeting 30, 38, 42, 75, 81

meetings 24, 28, 30

megatrends 102

member 28, 89

members 22-25, 27-28

method 22, 91

methods 21, 24, 41-42, 97

metrics 13, 21, 41, 59, 75, 82

milestones 23

125

minimize 42

minimizing 95

minutes 30, 62

missed 38, 42, 88

missing 101

mission 50, 54

models 23, 25, 103-104

PRGLÀHG� ��moments 52

momentum 88

monetary 16

monitor 59, 78-80

monitored 76

monitoring 73, 78, 82

months 59, 62

motivate 96-97

motivation 74, 78

multi-site 94

mutually 94

myself 89

Namely 53

narrow 54

nature 24, 78

nearest 7

nearly 87

necessary 35, 54, 66, 77, 86, 93, 104

needed 13-14, 18, 22, 51, 61, 76, 78, 80

negate 58

negotiate 104

negotiated 87

neither 1

Neutral 6, 12, 20, 34, 48, 58, 72, 84

normal 75

Notice 1

number 18, 31, 39, 46, 56, 70, 82, 108, 110

objective 3, 44

objectives 14, 17, 20, 23, 30, 50, 54, 79, 94-96, 101

observed 64, 78

obsolete 102

obstacles 13

obtained 26, 40

obvious 104

obviously 7

126

occurring 67

occurs 14, 78

offerings 51

offers 65

off-shored 98

one-time 3

ongoing 35, 63, 81

online 5

operates 107

operating 80

operation 77

operations 6, 75, 82

operators 81

opposite 97, 107

opposition 98

optimal 66, 68

optimized 97

option 104

options 16

orient 75

Originally 61

originate 81

otherwise 1, 64

outcome 7

outcomes 39-40, 61, 69, 91

outlined 80

output 25, 36, 73, 77

outputs 21, 51, 81

outside 66, 94

outsourced 98

overall 6-7, 14

overlooks 60

ownership 24, 74

oxymoron 97

paradigm 52

paragraph 85

parameters 74

Pareto 48

Partial 53

particular 40, 50

partly 53

partners 15, 42, 97, 103

paycheck 90

127

paying 97

people 3, 17, 42, 45, 49, 64, 67, 79, 81-82, 85-86, 90, 93, 95, 101-

102, 106-107

percent 87, 92

perception 60-61, 92

perform 17, 23, 28, 31

performed 27, 63

period 59

permission 1

permitted 1

person 1

personnel 16, 76

pertinent 76

phases 35

picked 91

planet 79, 81

planned 41, 44, 73, 80-81

planners 81

planning 4

Planning- 78

points 18, 31, 46, 55-56, 69, 82, 108

policies 92

policy 23, 81

Political 64, 89

portfolio 62, 105

portray 48

positive 59, 88

possible 40, 44, 54, 62, 69, 72, 91, 104

potential 16, 38, 40, 51, 62-63, 67, 102

practical 54, 58, 60, 72

practice 40

practices 1, 5, 62, 76, 82, 89

precaution 1

preferred 103

present 35, 75

preserve 30

prevent 36

prevents 12, 18

previous 30

PRINCE 92-93

principles 52, 94

printing 4

priorities 37, 42, 46

128

privacy 31, 78

problem 12, 14-16, 20-21, 23, 29-30, 51, 54

problems 13-15, 41, 66-68, 82, 96

procedures 5, 77, 79-81

process 1, 3, 5, 21-22, 24-25, 30-31, 36-38, 40-41, 44-45,

48-55, 59, 63-64, 68, 73-75, 77-79, 82

processes 29, 36-37, 49-50, 52-53, 55, 74, 77, 80, 82

produced 59

product 1, 5, 44, 51, 61, 86, 93, 98

production 63

products 1, 13-14, 42, 45, 98

SURÀWV� ��program 14

progress 29, 37, 63, 75, 98, 103

Project 1-9, 12-18, 20-32, 35, 37-42, 44-46, 49-56, 58, 60-67, 69-70,

72-82, 84-105, 107-109

projected 79

projects 53, 92, 94, 97-98, 102

promising 86

promote 42, 45, 49

promoting 52

SURRÀQJ� ��properly 5, 20, 30, 35

proposals 81

proposed 13, 40, 59, 61

protect 51, 85

protection 95

proven 103

provide 14, 92-93, 100

provided 4, 7, 75

publisher 1

pulled 92

purchase 4-5

purchased 5

Purpose 2, 5

pushing 105

TXDOLÀHG� ��quality 1, 5, 39-40, 50, 55, 74, 79, 89

question 6-7, 12, 20, 34, 48, 58, 72, 84

questions 3-4, 6, 54, 96

quickly 6, 51-52, 54

radically 52, 104

rather 96

129

reaching 96

reactivate 107

readings 80

reality 15, 101

realized 94

really 3

reason 97, 102

reasons 30

rebuild 86, 93

receive 26, 36

received 29, 86

recently 5, 107

recognize 2, 12, 14-16, 58

recognized 13, 16

recognizes 16

recommend 101, 105

recording 1

records 13, 51

UHGHÀQH� ��re-design 54

reducing 75, 98

references 110

UHÀQLQJ��UHÁHFW� ��UHÁHFWV��reform 43, 81, 86

reforms 13, 40, 42

regarding 107

regret 60, 67

regular 28-29

regularly 24-25, 30

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related 40, 77

relation 15

relatively 100

relevant 5, 21, 45, 72, 88

reliable 23

remedial 36

remedies 38

remove 68

remunerate 60

rephrased 5

replace 58

130

report 35, 80

reporting 80, 97

reports 36

represent 60

reproduced 1

reputation 95

request 54

requested 1, 65

require 38, 77

required 14, 21-22, 26, 45, 55, 58, 61-62

research 3, 86, 96

reserved 1

resides 14

resource 4, 105

resources 2, 4, 14, 23, 29, 37, 55, 58, 64, 75, 77, 90-92

respect 1

responded 7

response 14, 73, 76, 82

result 49, 59-60

resulted 74

resulting 52

results 21, 24, 35, 51, 58, 64, 67, 69, 73, 75

Retain 84

retention 67

retrospect 92

return 38, 59

returned 22

revenue 42, 44

review 5-6

reviewed 26

reviews 5

revised 55, 74

reward 35, 42, 45, 49

rewards 82

rework 60

rights 1

roadmaps 20

routine 74

routinely 89

safety 67-68, 98

VDWLVÀHG� ��satisfying 86

savings 24, 55

131

scenarios 79

schedule 21, 45, 63, 79, 90

scheduling 58

scheme 76

Scorecard 2, 7-9

scorecards 82

Scores 9

scoring 5

second 7

section 7, 18, 31, 46, 55-56, 69-70, 82, 108

Secure 90

Securing 99

security 14, 25, 31, 68, 74, 78

segmented 23

segments 27, 92

select 54

selected 64, 68

selecting 87

sellers 1

selling 95

senior 89

separate 96

sequencing 86

series 6

service 1-5, 44, 60-61, 86, 92

services 1, 4, 45, 100

setbacks 52, 54

several 4, 98

severely 54

shared 79

sharing 79

shifting 62

should 3, 14, 24-25, 34, 36, 43, 52, 54, 63-65, 68, 77, 79-80, 86, 95,

100, 106

signal 24

signature 106

similar 27, 30, 48, 51

simple 31, 100

simply 4-5

single 85

single-use 3

situation 15, 34

skills 35, 40, 43, 88, 95, 98

132

smallest 12, 15, 59

social 94

societal 105

software 14, 43, 65, 74, 87, 103-104

solicit 21

solution 34, 53-54, 58-60, 62-63, 65-66, 68, 72

solutions 38, 40, 43, 53, 62-64, 66, 69

solving 14

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something 87

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sources 23, 48, 55, 68

special 75

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sponsor 17

sponsored 28

sponsors 15

stability 37

staffed 29

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started 4

starting 6

startup 97

stated 86-87

statement 6, 66, 69

statements 7, 18, 21, 23, 31, 46, 51, 56, 70, 82, 108

status 49

strategic 101, 105

strategies 98

strategy 14, 61, 65, 73, 90, 108

stronger 87

Strongly 6, 12, 20, 34, 48, 58, 72, 84

structure 22, 37, 39, 63, 100

stubborn 104

stupid 105

subject 4, 29

submit 5

submitted 5

subset 12, 15

133

succeed 97

success 13, 15, 17, 26, 29, 35-36, 39, 41, 44, 63, 75, 78, 84,

86, 89, 93-94, 97, 99, 108

successful 55, 68, 75, 77, 98, 100, 102-103

VXIÀFLHQW� ��suggested 82

suitable 36

supplier 106

suppliers 21, 42, 49-50

support 3, 53, 62, 66, 77-78, 89, 98, 100

supported 27, 50

Supporting 62

surface 82

Surveys 4

SUSTAIN 2, 84

sustaining 81

symptom 12

system 5-6, 54, 62, 79-80, 90

systematic 45

systems 39, 49-50, 74, 82, 106

tackled 108

taking 42, 44

talents 98

talking 3

target 25

targets 68

tasked 74

technical 64

techniques 13, 15, 59, 75, 94, 101, 104

technology 86, 92

templates 3, 25, 53, 55

tested 16, 62

testing 62, 68

thankful 4

themselves 87, 102

theory 74-75, 78

things 63, 96

thinking 48, 66

through 20, 55

throughout 1

time-bound 21

timely 28

together 86, 93

134

tomorrow 79, 81, 90

Toolkits 3

top-down 72

toward 75

Toyota 89

tracking 22

trademark 1

trademarks 1

trade-offs 62

trained 20, 27

training 13, 17, 63, 75, 77-78, 82

Transfer 7, 18, 32, 46, 56, 70, 74, 82, 109

translated 22

Trello 95

trends 17, 51

trophy 108

trouble 101

trying 3, 52, 89

ubiquitous 91

ultimate 105

underlying 68

undermine 89

understand 24, 61

understood 86, 106

undertake 49

underway 65

uninformed 96

unique 25

Unless 3

updated 51

updates 82

useful 66, 74

usefully 6, 12, 15

utilizing 66

validated 25-26, 30, 54

valuable 3

variables 36, 49, 77

variation 12, 21, 36, 40, 44, 48, 55, 75

variety 67

Velocity 97

vendors 13, 105

YHULÀHG��verify 75, 80

135

Version 110

versions 22, 24

versus 24, 62, 97

Virgin 22

virtual 27, 93, 101

warranty 1

wealth 40, 43

whether 3, 18, 80, 103

within 3, 49, 59, 91

without 1, 7, 61, 74, 86, 93, 108

worked 65

workers 15, 88

workforce 41, 67-68, 86, 92

working 18, 59, 80-81, 96

workplace 68

wouldnt 84

writing 5

written 1

yesterday 107

yourself 51, 89

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