agile partners overview
TRANSCRIPT
Agile Partners is a leading and a globally focused IT Strategy & Services Company.
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Agile Partners is a leading and a globally focused IT Strategy & Services Company.
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Presentation for:
VISION AND MISSION
VISION
Trusted, vendor -neutral and value-based, end-to-end IT solution partner with reach for both corporate enterprise and goverments across the globe
MISSION
Listen to customer requests, explore technological alternatives, and deliver an easy to use, manageable, and scalable solution with continuous support
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The Company • Agile Partners is US & Canada operations
for Dev Information Technology Ltd • Privately-Held • Founded in 1997 in Ahmedabad, India • 2000+ skilled man-power serving more
than 100+ customers pan India and across the globe
• Experiencing steady growth of 20% each year for the last 3 years
• Offers end-to-end solutions to meet IT needs of customers
• Operations in Europe, USA and Canada • 24x7 network operations center (NOC) • 24x7 technical support center • RFID restricted access for physical
security • 24x7 monitoring via CCTV
ESTEEMED CLIENTS
PARTNERS AND ASSOCIATIONS
AWARDS AND RECOGNITIONS
• Awarded by Microsoft for Best Sales Partner in e-Governance for three consecutive years
• Microsoft’s National Partner Award Best Public Sector SI, 2006, Star Partner Public Sector,2007 and most Influential Public Sector Partner, 2008
• Bagged Finalist Status for Best ISV Product in Microsoft WPC 2004 at Toronto, Canada
• Awarded by Microsoft as Public Sector-Best Performing Regional Partner of the Year,2011
• Best e-Governance Partner from Adobe Technologies, 2011
• Accredited with the prestigious ISO 9001:2000 quality certification
• NSIC-CRISIL SE1B Rated Company • Microsoft Gold Certified Partner since
2000 • Microsoft’s President’s Club Partner
for Microsoft Dynamics • Empanelled to Government of Gujarat
for Web Development and as Total Solutions Provider
AWARDS RECOGNITIONS
DELIVERY MODELS
OFFSHORE MODEL
Our team of professionals and consultants will work from our India development and support center over a secure network
ONSITE MODEL
Our team of professionals and consultants will work closely with customers team at client location
HYBRID MODEL
Major of our team will work from our India development and support center while some will work at client location
Infrastructure Managed Services • IT Consulting •Remote
Infrastructure Management
• IT Helpdesk
Web Solutions •E-Governance •Web Portals •SharePoint
Solutions •SEO Services •Web Marketing •Web Hosting
Licensing and Consulting •Microsoft •Oracle •Adobe •Sify
Enterprise Solutions • IT Strategy •Cloud Computing •Mobility •ERP •EPM •CRM
BOUQUET OF OFFERINGS
ENTERPRISE SOLUTIONS (IT Strategy)
Architecture Principles & Standards Technical Roadmap Virtualization Strategy Cloud Migration Roadmap Infrastructure Consolidation Strategy Storage Optimization Roadmap Application Consolidation Strategy Network Optimization Strategy Mobility Strategy ERP Consolidation Strategy CRM , Web Marketing and SEO Strategy Backup, Failover and DR Strategy Call Center, Telecom and VOIP Strategy
SOLUTION OFFERINGS
Proper Enterprise and Solution
Architecture and Planning helps IS to
do More with Less at the same time
increasing Agility of IS to Align with Business
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ENTERPRISE SOLUTIONS (Cloud Computing)
Financial Assessment Network & Security Assessment Application Portfolio Assessment IaaS, PaaS, SaaS Assessment Cloud Provider Selection Identification of Applications Backup and DR Design & Architecture POC for scalability, operation Cloud Migration Roadmap
SOLUTION OFFERINGS
Proper Enterprise and Solution
Architecture and Planning helps IS to
do More with Less at the same time
increasing Agility of IS to Align with Business
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Infrastructure Management Services
• 24x7 monitor, maintain & manage • Availability & performance • Managed servers & storage • Managed network & security • Managed application & database • Desktop support
• Consulting • Active Directory Updates • OS Upgrades • Exchange Upgrades •Audits and compliance • Solution Design & Implementations • Remediation • DR drills and setup
• Enterprise service desk • IT help desk • Lifecycle support service
Consult | Implement | Operate
Managed Services
Consulting Services
Help Desk Services
Service Capabilities
Network Management Routers, Switches, VoIP devices, Network Links
Security Management Firewalls, Intrusion Protection Systems, VPNs, PKI, AAA Tools
Data Center Management Servers, Databases, Middle Tier Apps, Messaging, Storage Systems
Desktop Management Desktops, Laptops, File & Print Servers
Process Consulting, Audits & Reviews
Availability Management
Asset Management, Patch Management
Problem, Change & Configuration Management
Pro-active Monitoring & Incident Management
Implementation/Migration Support
ITIL compliant processes, SLA driven engagements
Capacity IT Continuity
Availability Financial
Service Level Management / Managed Services
• Exchange, Lotus, SendMail • DNS, Dir. Services • A/V, Security
• SAN • NAS • NetApps
• LAN/WAN • Firewall • VPN • Balancing
• Windows • UNIX • LINUX
Datacenter Operations
• Significant cost savings in the first year with year-on-year improvements. • Continuous innovation through service improvement recommendations, analysis of incident patterns/events for system stability, access to experienced infrastructure resources across technology landscape. • Operational gains through process enhancements including enhanced productivity, reduced duplications and error mitigation. • ITIL compliant standard operating practices, which improve effectiveness and competitiveness. • End-to-end high availability offerings including hosting services for performance & uptime reliability
DOM
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VERN
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Systems Network Storage Application
Serv
ice
Desk
Rele
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Conf
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Chan
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Man
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Prob
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NOC
ITIL Process Best Practices
NMS
C M D B
C M D B
Trouble Ticket Engine
Knowledge Base
Change Workflow
Threshold Monitoring
Service Level Agreements
Escalation Engine
Configuration Baselines
Change Management
Capacity Management
Service Desk
IT Service Continuity
Management Reports Engine
Incident Management
Problem Management
SLA Management
Availability Management
INFRASTRUCTURE MANAGED SERVICES
Active Directory Upgrade Availability & health monitoring Asset & software license tracking Change management Preventive maintenance Patch assessment and deployment Capacity planning Application monitoring &
management Failure prediction & management Security reporting Performance analysis Network management
SERVICE OFFERINGS
Remote Infrastructure Management (RIM) refers to remotely
managing information technology (IT)
infrastructure such as workstations, servers,
network devices, storage devices, IT
security devices of a company
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MANAGED SERVICES
END-USER BENEFITS
• Rich NOC without up-front investment
• Expert /skilled engineering support
• Free from operational issues • No customization or training
required as per the evolving technology
END-USER BENEFITS • Round the clock coverage. We
offer flexibility in selection • Cost of engineers are shared
and hence customer do not pay for “idle” hours
• NOC is managed by experienced service managers and they review service with customers periodically
• Even for a small customer with about 5 servers, 100-300 desktops and associated network the savings could be over 40%
• Higher user satisfaction with lower TCO
View Case Study
WEB SOLUTIONS
Web portal development SharePoint development Business process automation and
alignment Static, dynamic and e-commerce
websites Search Engine Optimization (SEO) Web based marketing Web hosting e-Governance
SOLUTION OFFERINGS
Professional web solutions partner who understands both the technical and design
angle, and also online marketing to ensure
your companies brand image is most
effectively represented on the web
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WEB SOLUTIONS
TECHNOLOGY
• .NET framework 2.x and 3.x • JavaScript, VB Script • AJAX, JQuery • MS SQL, My SQL and MS Access • SharePoint 2007 and 2010 • PHP
FEW PORTALS
• Vibrant Gujarat • CM Fellowship • GSWAN • Vanche Gujarat • Kranti Teerth • GIFT • GCCI • SCOPE • IRM • A2Z Tech Exchange • Derby Group of Companies • And many more…
View Case Study
Web Server Administration
• Reduction in risks through guaranteed service levels, reduction no of incidents, predictive cost model, minimized staff turnover impact. • High availability solutions for uninterrupted e-business. • Comprehensive performance reporting.
Production Support &
Management
Availability Capacity & Performance Reports
Installations & Configurations
Application Deployment Support
Availability Monitoring
Consulting & Other Service
Scripting & Customization
Process Automation
Proof of Concepts
Build Environments
Advanced Administration
Web Security
Availability Capacity & Performance Reports
LDAP/ADS Server Administration &
Tuning
Incident & Events for Web Security
Installation of Web Plug-ins
Migration & Upgrades
Implementation & Rollout
Testing
Software/Version Upgrade
Hardware Platform Refresh
Operating System Refresh
• Access to experienced resources who have managed critical environment with business critical SLAs. • Hassle-free support mechanism with 24x7 coverage. •Expert evaluation of all aspects of the Web program designed to minimize capital expenditures and gain efficiencies.
DB Server Administration
• Reduction in risks through guaranteed service levels, reduction of incidents, predictive cost model and minimized staff turnover impact • Scalable solutions that can support large volumes • Flexible delivery and pricing models • 24x365, industry leading support
Production DBA Services
Deployment & Administration
Security & Audits
Performance Tuning
Backup & Recovery
24x7 Production Support
Consulting & Other Service
DBA Services
Data Warehousing
Proof of Concepts
Best Practices & Standards
Reverse Engineering
Migration and Upgrades
Version Upgrades
Data Consolidation
Legacy Data Conversion
Cross Platform Migration
Cross Data Migration
Application DBA Services
Deployment & Administration
Security & Audits
Query Tuning & Performance
Database Refreshes
Database Design
• End-to-end solution that can be customized to meet specific needs or compliance requirements • Improved response time, throughput and efficiency • Enhanced performance of CPU, memory and disk • Fast fault recovery, data protection and disaster planning
LICENSING AND CONSULTING
Microsoft licenses Adobe licenses Oracle licenses Sify digital signatures End-to-end IT consulting
SERVICE OFFERINGS
Focusing on advising businesses on how
best to use information
technology to meet their business
objectives
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Q/A?
Backup Slides
ENTERPRISE SOLUTIONS (ERP/CRM)
Exploring and discovering the power of Microsoft Dynamics Financial management Planning and budgeting Project management Supply chain management Business intelligence Customer relation management Human resource management Collaboration Custom modules and more…
SOLUTION OFFERINGS
Integrating internal and external management
information across an organization,
embracing finance/accounting, manufacturing, sales and service, CRM, etc.
with an integrated software application
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ENTERPRISE SOLUTIONS (ERP/CRM)
ERP/CRM ADVANTAGES
• Connect with customers • Gain better business insight • More productive people and
processes • Manage organizational growth • Manage financial accountability
and compliance • Reduce IT costs • Respond to changing business
conditions
INDUSTRIES
• Public sector • Manufacturing (Discrete) • Service industry
ENTERPRISE SOLUTIONS (EPM)
Exploring and discovering the power of Microsoft Project Suite Demand management Portfolio selection & analytics Resource management Schedule management Financial management Time & task management Team collaboration Business intelligence & reporting Administration, scalability &
extensibility
SOLUTION OFFERINGS
Providing powerful tools for scheduling,
tracking, and updating projects that help organisations to optimize resources,
minimize costs, manage scope, and
deliver on time
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ENTERPRISE SOLUTIONS (EPM)
EPM ADVANTAGES
• Reduce costs and drive efficiency through unified project and portfolio management
• Improve productivity • Project initiation & business
case development • Portfolio selection • Web-Based project editing • Enhanced reporting & business
intelligence
INDUSTRIES
• Manufacturing • Construction • Government contracting • Public sector • IT industry • And more…
RIM - CASE STUDY
Challenge • 20 production, 6 staging and 10 non-production servers • More than 475 desktops all connected to Exchange Server 2000
as well as Exchange Server 2003 • No track of system and services availability and IT support was not
available 24x7x365 • Client wanted to reduce the TCO and increase ROI Solution • Consolidated servers and moved core services on virtualization
with just 6 physical servers • Migrated all email accounts to Exchange 2007 with load balanced
CAS and HUB with Mailbox storage on SAN • Implemented 24x7 monitoring • Implemented 24x7 centralized support desk as per the ITIL’s
standard governed by stringent SLA Benefits • Monthly savings of 20-22% on support costs • Automation and optimization of repetitive tasks reduced work
load on internal team members • Helpdesk resolution time improved by 50% thus increasing the
end-user satisfaction and trust of stake holders
“Congratulations on a successful migration. You should be very proud of what you have accomplished here as this was no small feat. Another heroic effort by a great team!” - Norm Williams
Program Manager (IT)
CLIENT SPEAKS
Back to Presentation
• Windows Server 2008 R2 • Exchange Server 2007 • Kayako • Nagios • Custom WMI Scripting
TECHNOLOGY