agile-ish leadership mistakes officialstateofagile.versionone.com …you must do this 21...
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“Agile-ish”5 Leadership Mistakes Diluting Your TransformationJesse Fewell | June 27, 2018
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Jesse Fewell
Global Agile Coach & Trainer
Co-Author, Agile Practice Guide
Worked in diverse settings
Founder, VirtuallyAgile
Certified Enterprise & Leadership Coach
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`agile ● ishadjective1. Afflicted by an unholy combination of old
behaviors and new practices2. Frustrated by being stuck between
expectations and reality
3
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https://www.nytimes.com/2012/08/08/sports/olympics/liu-xiang-of-china-crashes-out-of-110-meter-mens-hurdles.html
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https://www.nytimes.com/2012/08/08/sports/olympics/liu-xiang-of-china-crashes-out-of-110-meter-mens-hurdles.html
Our agile journey feels like this…
…but isn’t it supposed to be like this?
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MECHANICS MISSIONMEANING
Senior Doer Direct Reports Leader of Leaders
Afflicting leaders at all levels
Team Lead Manager Executive
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Afflicting leaders at all levels
“CI/CD is broken” “Our Brand is taking a hit”“Quality Sucks”
“I’m So FRUSTRATED!
“They should just listen to me”
“I’m So FRUSTRATED!
“They should just listen to me”
“I’m So FRUSTRATED!
“They should just listen to me”
Team Lead Manager Executive
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Agile Leadership Issues
A Common FRUSTRATION
An Honest MISTAKE
A Challenging RECOMMENDATION
8
Caused by
Fixed by
5
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Let’s say it together…
9
“I’m a Leaderand
I’m going to change that”
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Leadership Frustration #1
The team isn’t on board
10
Team Lead Manager
“Why can’t they see this way is easier?”
“This is a critical initiative, but I’m not seeing the sense of urgency”
“They’re just going through the motions”
Executive
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This is her latest fad. Let’s just wait
it out.
This is just a fancy way of getting us to work more hours
Why are we doing this? Nothing’s
wrong.
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Mistake #1
Under-Communicating
12
Team Lead Manager Executive
”I’m so tired of explaining this”
“I’ve posted our core values. What else is there?”
“Should they just follow my lead?”
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Let’s say it together…
13
“I’m a Leaderand
I’m going to change that”
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Communicate Methodically
14
AAwareness
Why?
DDesire
WIIFM?
KKnowledge
WHAT?
AAbility
HOW?
RReinforce
WHO?
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Communicate Methodically
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AAwareness
Why?
DDesire
WIIFM?
KKnowledge
WHAT?
AAbility
HOW?
RReinforce
WHO?
We skip this… …and jump straight to training and policy
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Sample Talking Points
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Team Lead Manager
“Aren’t you tired of fixing your own bugs?
“We have an existential threat, and we need to respond”
“This practice creates the data showing how over-committed we are”
Executive
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Use Repetition, Not Authority
“21 percent of project managers with no direct power over team members used redundant communication, compared to 12 percent of managers with direct authority. And 54 percent of managers without direct power combined an instant communication with a delayed communication, compared to 21 percent of managers with power.
https://hbswk.hbs.edu/item/its-not-nagging-why-persistent-redundant-communication-works
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Leadership Frustration #2
It’s not sticking
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Team Lead Manager
“Why is this so hard for them?
“We’ve tried, but I see us reverting to old habits”
“I sent them to training, but I don’t see changed behavior”
Executive
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In order to get THIS…
19stateofagile.versionone.com
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…you must do THIS
20
stateofagile.versionone.com
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…you must do THIS
21
stateofagile.versionone.com
Sloppy execution
Not happening
Sporadic practice
Old habits
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Mistake #2
Right Agile, Wrong Team
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Team Lead Manager
”BDD is the answer, because it’s nextgen”
”We’re going agile, because Gartner recommends it”
“We need more ideation, because it transformed my last company”
Executive
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Confirmation Bias
What got you here won’t get you there
No journey is the same
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Let’s say it together…
24
“I’m a Leaderand
I’m going to change that”
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Find your Agile, THEN Formalize it
“Find the Genetic Code for Control and Rewrite It”
For them, it was vacation approvals
For you, is it…• expenditure
approvals?• Go / No-Go decisions?
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Understand Change
26
@jurgenappelo
Virginia Satir Change Curve
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The Agile Leadership challenge:
Be Impatient with the status quo, but patient with
the people in it
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Leadership Frustration #3
Limited Impact
28
Team Lead Manager
“WE’VE improved, but now outside issues are impacting us”
”We’ve done all this work, but where’s the agility? ”
”We could do so much more, if only they would let us”
Executive
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Requirements Design Build TestToday:
RNext Month:
D TB R D TB R D TB
1 2 3
R
Next Quarter:
1 2 3D
BT
RD
BT
RD
BT
RD
BT
RD
BT
RD
BT
RD
BT
RD
BT
RD
BT
Schedule
Expectations
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“Well, at least IT is agile”
BDesignRequirements Test LaunchB B
Reality
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“Well, at least IT is agile”
BDesignRequirements Test LaunchB B
“We have to use these vendors”
RequirementsD B T D B T D B T D B T
(vendor) Design Build TestLaunch
Reality
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“We’ve transformed every department to be agile”
“Well, at least IT is agile”
BDesignRequirements Test LaunchB B
B LaunchB BD D DR R R T T T
“We have to use these vendors”
RequirementsD B T D B T D B T D B T
(vendor) Design Build TestLaunch
Reality
“Water-SCRUM-Fall”“Wagile”
”Scrummerfall”
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Mistake #3
Going it alone
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Team Lead Manager Executive
”They don’t get it, so we’ll do it ourselves.”
”Other SLT members are not sold, so we’ll lead by example.”
”We can’t wait on them to change. Let’s just use Scrum for our department.”
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Where your agile coach says you are
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Where you are REALLY
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Let’s say it together…
36
“I’m a Leaderand
I’m going to change that”
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Invite others to the table
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Is it about YOU and YOUR AGILE?
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Is it about YOU and YOUR AGILE?
Leadership involves influencing outward as much as inward
Broader, hybrid agility is better than Silo beautiful agile
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Is it about YOU and YOUR AGILE?
Leadership involves influencing outward as much as inward
Broader, hybrid agility is better than Silo beautiful agile
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It is amazing what you can accomplish if you do not care who gets the credit.
Harry Truman
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Leadership Frustration #4Overwhelmed
41
Team Lead Manager
“I’m too busy for vacation”
“I have two dozen formal goals for this FY”
“We don’t have enough resources”
Executive
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Mistake #4
Over-commitment
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Team Lead Manager
“But it’s my job to over-perform”
“We can’t afford to miss any
opportunities”
“I can’t stop them from approving so many projects”
Executive
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Sound familiar?
VOLUME over value
QUANTITY over quality
Mentally fragmented
Everything gets delayed43
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Let’s say it together…
44
“I’m a Leaderand
I’m going to change that”
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What’s your 1 thing?
Hedgehog Principle and Southwest Airlines
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What’s your 1 thing?
Hedgehog Principle and Southwest Airlines
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“NO” is a positive word
Ackowledge the request
Explain your position
Offer alternative(s)
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Leadership Frustration #5Lack of Talent
48
Team Lead Manager
“I’m the only one who can do it right” “It’s lonely at the top”
“I feel like a voice crying in the wilderness”
Executive
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Mistake #5
Forgetting about yourself
49
Team Lead Manager
“Once I get these done, then I can go
to training”
“I can’t show weakness. I’m the
role model”
“But isn’t it the doers who need the most growth?”
Executive
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Look in the mirror…
It starts with YOU
Hero Syndrome
Everyone has Blind Spots
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Let’s say it together…
51
“I’m a Leaderand
I’m going to change that”
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When was your last 360?
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Where I think I am
Where my team thinks I am
“Leadership perceived is Leadership achieved”
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Leadership perceived is
Leadership achieved
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Scaling your influence
From DOING to DELEGATING
From articulating METHODS to GOALS
From SUPERVISING to BUILDING COMPETENCY
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Scope
DetailTeam Lead
Executive
Manager
Leadership growth is about letting go
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Get outside help
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The Agile Leadership Mistakes
1. Under-communicating2. Right Agile for Wrong People 3. Going it alone4. Over-commitment5. Forgetting about yourself
5Well
-intentione
d
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Q&A
www.jessefewell.com
@jessefewell
Linkedin.com/in/jessefewell
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Thank you for attendingJesse Fewell | Date