Innovations in State Government:

Success Stories

Suma Nallapati, Secretary of Technology &

State Chief Information OfficerGovernment Technology & CA Technologies Virtual Summit

About OIT

Enterprise provider of IT

services

Serve ~26,000 state

employees and 17 state

agencies

Support ~30,000 end-user

computing devices and ~1,200 mission & business critical

systems

RTE: Streamlining Eligibility

Determination

500,000 uninsured

Coloradans

3 month application

window

NO extra staffing to

make eligibility

determinations

Our Challenge

After 50,000 hours of

coding & 16,000 hours of

testing:

Eligibility

determinations made in

45 minutes instead of

45 days

Real Time, Real Solutions

ITSM EcoSystem: Streamlining Processes

It Begins With a Vision

Interconnect various

systems, databases, and

reporting mechanisms to

deliver business solutions

through workflow

automation and processes to

enable a consistent

customer experience

Our Challenge

What It Will Do

Behind the Scenes

Integrating existing applications and

building:

Workflows

Automated notifications

Ticket Management

Defining:

Processes

Business Outcomes

Configuration Linkages

Many Project Components

Current areas of focus:

Service Desk

On-Boarding Workflow

Asset Life Cycle

One Touch Portal