agile games crm saturday
TRANSCRIPT
AXELISYSLean-Agility & CRM, New World Order Demonstrated through the medium of game
www.axelisys.co.uk @axelisys
www.axelisys.co.uk @axelisys
Axelisys, Who Are We?
Built to help blue-chips & SME’s achieve the best business performance from their entire IT investment
www.axelisys.co.uk @axelisys
Manchester Lean-Enterprise ArchitectsHistory Founded 2011 Manchester, UK Distributed, Chaordic Organisation 1-40 freelance & permanent staff
1x administration 1x business development 1x social media The remaining are IT staff
EU & Worldwide Presence Working Language: English Axelisys [HQ]
3 Piccadilly PlaceManchester M1 3BN
www.axelisys.co.uk @axelisys
Client Sample…and many more
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Core Affiliations
Trusted Global & National Partners Worldwide Accreditations Affiliated with Global Multinationals
www.axelisys.co.uk @axelisys
Specialism: Lean-Enterprise, Agility High Value, Flexible Business Systems Engineers Combining to Innovate
Lean-Startup & Agile principles Continuous Improvement & Self-organisation DevOps & Automation
Hyper-collaborative Operations Scale based on demand Clustered, self-optimising operations Pay per feature
End-to-end Micro-entrepreneurship & Innovation
www.axelisys.co.uk @axelisys
Knowledge Work: 7(+1) Wastes-the Same!
TransportInventoryMotionWaiting
Over-ProcessingOverproduction
Defects(the +1) Skills
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Business Agility + Lean principles = Lean-EA
Agility is the ability of an organization to rapidly adapt to market and environmental changes… Ag
ile
Lean…in productive and cost-effective ways.
www.axelisys.co.uk @axelisys
Game Time! Humpty-DumptyTiming is everything…
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Game: Humpty-Dumpty• 4 volunteers (3 workers + 1 manager)• Manager keeps Time• 3 people to sing Humpty Dumpty, word-by-word• Every second, staff paid $100• Every second, manager paid $50• Every error, start again• Customer pays $400 for each Humpty Dumpty correctly
received when Done• Audience: Pay attention, I’ll ask you what you think
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Reflection: Humpty-Dumpty• Anyone notice anything wrong?• How much money was made?• How many errors were made?• How many times did we switch from person to person? • Can we do better?
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Game: Humpty-Dumpty Take 2• Same as before, except:• 3 Tracks in parallel• All sing humpty dumpty
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Rule 1: Quit Multitasking!Each introduces extra cost for no added value = waste
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The Organogram: Epitome of Evil?
Thousands to Millions of Value Transactions Each Week
Repo
rting
Val
ue 1
to 4
Tim
es p
er A
nnum
Actual Delivery
Work & Information don’t travel the same path
Upward motion introduces cost & delay for no value
The higher work goes, the bigger the loss
…and it’s exponential Each delay pays people to do
nothing …So they feel they have to look busy …and create unnecessary
projects/work. …Which impacts others too Rinse and Repeat
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Rule 2: Align Functions to Value ChainMake sure all staff are part of multifunctional teams & incentivised on customer value
www.axelisys.co.uk @axelisys
Wasteful CulturesWorkers
• Multitasking to fill time• Throwing work over the fence• “It’s your problem now!”
• Moving to get tools• Incentive not aligned with goal
of business
Managers
• Culture of “Busy foolishness”• Calling or being called into meetings• Not using skills of staff• Pushing work• Micromanagement• Discouraging independent thought• Dictating not Facilitating• Incentive not aligned with goal of
business
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A: Servant Leadership, a Business Investment
image: Scrum Institute
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Rule 3: Prioritise Value, Whole Value and Nothing but Value Don’t do anything that doesn’t deliver value
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Meet Mani Quinne
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The Key Concept in Innovation & Optimisation…
FEEDBACK!
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Working to Get Feedback1. Hypothesis (business case)2. Figure out what you want to
measure3. Build something (fast and
effective) to measure it4. Let it loose in the wild5. Evaluate it’s performance
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Game Time!
“I’m thinking of a
number…”
Question:
What strategies can you employ to find it?
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Rule 4: Measure Just Enough & No More!Learn what’s important, ignore what’s not!
www.axelisys.co.uk @axelisys
Game Time! Count the dotsScore-sheet Coming Round
1. Shown Patterns of Red Dots for 2 seconds
2. Count/Estimate Number of Dots3. 5 Second Countdown4. This will be repeated 10 times5. Swap Scorecards & Total Results
Yes, there is 3!
Question 1
5
3
12
4
Question 2
5
3
12
4
Question 3
5
3
12
4
Question 4
5
3
12
4
Question 5
5
3
12
4
Question 6
5
3
12
4
Question 7
5
3
12
4
Question 8
5
3
12
4
Question 9
5
3
12
4
Question 10
5
3
12
4
Game Over!(You can now relax)
www.axelisys.co.uk @axelisys
“Previously on Red Dots Matter!”
1 2 3 4 5 6 7 8 9 100
10
20
30
40
50
60
70
80
Number of Wrong Answers v Total Variance aka "Amount you're out by"
Sum of total wrong dots Count of Wrong Dots
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2. Think Small, Bigger Success Smaller Projects carry higher success
rates Larger projects have exponentially
higher risks and impact
TakeawayKeep Projects Small!Break large projects into smaller, value chain aligned deliverables
www.axelisys.co.uk @axelisys
Think Small, Bigger Success
= 14,4
4
3
3= + = 10
9 1
• Split into Predictable Chunks, Then Aggregate• Use Small Chunks - Lowers Variability (& Confusion)• Beware Relationships! Any Relationship is Complex! Especially if Shared!• Use what you know as a baseline and LEARN!
• = More ‘Accurate’ Delivery!
www.axelisys.co.uk @axelisys
Rule 5: All Good things in Small PackagesKeep work small. It reduces risk and delivers value earlier
www.axelisys.co.uk @axelisys
Standard Risks: Traditional On-PremiseClassical Implementation Pre-Sales Consultancy/Solution Architecture Heavy CapEx
Servers Software & Licensing Development & Integration
In-house Maintenance & Production Support Once Bought & Built, it’s Bought & Built …but Maintenance costs continue Change business? Change infrastructure! Cannot pivot until break-even or project is
canned!
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£(10,000,000)
£(8,000,000)
£(6,000,000)
£(4,000,000)
£(2,000,000)
£-
£2,000,000
£4,000,000
£6,000,000
£8,000,000
Traditional IT Investment
Months
Cum
ulati
ve V
alue
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Standard Risks: On-Premise v CloudLean-Agility & Cloud Near Zero Capital Expenditure Starts delivering value earlier Evaluate business case earlier PAYG/SaaS Model
Charged for utilised Compute & Storage Only Routine maintenance -> cloud provider’s problem
risk transfer Scale up & Down as required
Demand goes up/down -> Costs go up/down App needs increase/decrease->Costs increase/decrease
No minimum size Opens up to markets not previously available (e.g. SME’s)
Allows you to pivot from day 1!
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£(10,000,000)
£(5,000,000)
£-
£5,000,000
£10,000,000
£15,000,000
£20,000,000
£25,000,000
£30,000,000
Traditional IT Investment v Agile OpEx Models
Months
Cum
ulati
ve V
alue
www.axelisys.co.uk @axelisys
How does Dynamics 365 help?Replaces CRM Online (Nov 2016) Simplified Pricing Model in `Dynamics
Business & Enterprise Editions UK Market has found Dynamics 365 licensing
confusing Heavily dependent on existing licensing Microsoft 3-year Transitional Pricing eases
move AX & Navision perpetual licensing may mean
sticking with them for now Yet, new SME’s can adopt at lower cost New Markets: 5.2 million UK businesses,
99.1% of which are SME’s
Business Edition Dynamics 365 for Financials*
Dynamics 365 for Marketing Dynamics 365 for Operations Dynamics 365 for Sales Dynamics 365 for Customer Service Dynamics 365 for Field Service Dynamics 365 for Project Service
Automation*Available Europe 2017/18
www.axelisys.co.uk @axelisys
MS Dynamics 365: The Solution?Transport (Field Service, Project Service Automation)Inventory (Operations)Motion (Field Service)Waiting (Field Service)Over-Processing (Operations)Overproduction (Operations)Defects (Customer Service)(the +1) Skills (Project Service Automation)
www.axelisys.co.uk @axelisys
Rule 6: Never Skimp on Quality!The later a defect, the more you lose!
www.axelisys.co.uk @axelisys
Game Time! Flipping CoinsTwo People: Race to the top
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Team A v Team B - Match the Pattern
Team A • Flip 1 coin• If it is NOT the first item in your
pattern• Keep flipping that coin again until
it is
• Move on to the next coin
Team B• Flip All coins• Q: Does it match the pattern? • If not, reject it, flip all 10 again• Keep flipping all of them until
you get your pattern
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Team A v Team B - Takeaway• Keep testing quality and repairing at each stage• Rejections further down the line waste more (and so lose more) than
earlier in the line• Never pass a defect further upstream
www.axelisys.co.uk @axelisys
Takeaways1: Quit Multitasking 2: Align to the Value Chain3: Prioritise Value, Whole Value and Nothing but Value4: Measure Just Enough & No More!5: Put all good things in small packages6: Never skimp on quality
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Fin
Q&A
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Thanks for WatchingSpeak & Social
Twitter: @axelisys, @EtharUKFacebook: fb.com/axelisysBlog: medium.com/tech-sojournaClarityfm: clarity.fm/EtharAlaliQuora: www.quora.com/profile/Ethar-Alali
Attribution All images courtesy of Google images and are the property of their respective owners
Ethar Alali @EtharUK @Axelisys
Managing Director & Chief ArchitectPolymath-MathMo. Programming since 9 years old. TOGAF 9 Certified, change agent. Blog: GoadingtheITGeek.blogspot.co.uk
Managing Director/CEO of Dynacognetics.Specialist Agile-EA, ICT Strategist & Advisor. Member of HiveMind Network.
Accredited Growth Voucher Advisor certified to deliver IT & Web Growth Consultancy to SMEs and Startups as part of the government’s Growth Voucher Scheme.
About Me
Accreditations & Associations